Jurnal Ilmiah Peuradeun (JIP)
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Service Quality, Company Image, Trust and Its Influence On Customers’ Satisfaction and Loyalty at Bank Shariah Mandiri (BSM) Meulaboh Branch Office
Get PDFGlobal competition between conventional and shariah banks and the demands of providing maximum services to the customers and by looking at the rapid growth of Shariah Bank, it makes inter-institutional competition become significant. This cause’s shariah banking business is required to constantly improve the quality of its services. Customer satisfaction and loyalty in banking services is an important element in growing the company. It takes a special strategy to win the competition. This study aims to analyze the influence of service quality variables (service quality), corporate image (corporate image), and trust (trust) on customer satisfaction and loyalty. The analysis of data is using path analysis method and it takes 61 samples of the customers in PT. Bank Shariah Mandiri (BSM), Meulaboh. The sampling technique is simple random sampling. The results showed that the quality of service (service quality) has a positive and insignificant effect on customer satisfaction. Corporate image (corporate image) has a positive but not significant impact on customers’ satisfaction BSM. Trust (trust) has a positive and significant impact on customer satisfaction. BSM customers’ satisfaction has a direct effect on customers’ loyalty. Quality of service (service quality) has a positive and significant impact on customers’ loyalty. Corporate image (corporate image) positively and significantly affect the loyalty of BSM customers. Trust has negative and insignificant effect on customers’ satisfaction. By providing the results of this study, BSM is expected to always improve service quality, corporate image and customers’ trust, in which the three elements are very important and decisive in growing the company to continue to exist to deal with the global competition
The Effectiveness of Teachers’ Performance of Islamic Junior High School in Islamic Boarding School Langkat District, Indonesia
Get PDFThis study aims to determine the relationship between emotional intelligence, self-concept and the performance effectiveness of Islamic Junior High School teachers in Islamic Boarding School, Langkat District, North Sumatra, Indonesia. This research used survey method with correlation technique. The sample in this study amounted to 32 teachers and the research data were collected by using questionnaires. All data were analyzed by using simple and multiple regression and correlation statistic. The results of this study revealed that: (1) there is a positive relationship between emotional intelligence and the effectiveness of teachers’ performance, (2) there is a positive relationship between self-concept and the effectiveness of teachers’ performance, and (3) there is a positive relationship between emotional intelligence, self-concept and the effectiveness of teachers’ performance
“Galak Sireutôh, Yö Siribé” for Speaking English Among the Student Teachers in Aceh
Get PDF“Galak sireutôh, yö siribé” is a popular saying in Aceh, referred to the person who is anxious to do what he wants to. This study investigated the student teachers’ anxiety felt when using English orally during their learning. Using the adapted questionnaires from Young’s (1990), that has been adapted by Occhipinti (2009), it involved 46 students undertaking English Speaking in a higher education in Lhokseumawe, Aceh. The results show that the majority of the students like English very much; however, they spent little time for using it orally, ranging from 1 to 8 hours per week. Most of them also affirmed that their English speaking ability is bad. It was also found that most of the students were highly anxious when speaking English with high self-exposure, but less anxious when engaging in collaborative activities and when given enough time to prepare what they talk. Yet, several students seem to have trait anxiety as they are highly anxious in most learning activities. Most were highly anxious for speaking English individually. This is likely influenced by their contextual, social and cultural factors, such as people in Aceh are known as communal rather than individualistic society
Democratic Citizenship of Teacher Movement in Indonesia Post-Soeharto: Between Democratic Citizenship and Civic Engagement
No full textAfter May 1998, Indonesia began the transition from centralization to the era of autonomy. During 32 years, Soeharto’s New Order regime (1966-1998) demonstrated authoritarian regime in many sectors, like politics, economics, social, especially in education. The political freedom of the Reform era has opened up an opportunity for the revival of social movements in Indonesia. Reform has enabled more open political structure, including a friendlier political atmosphere for the teacher movement. The purpose of this research is to explain how teacher movement in Indonesia made transformation from authoritarian which close movement to liberal with open movement. In New Order regime with authoritarian performance, Persatuan Guru Republik Indonesia (Teacher Union in Indonesia) is as the single actor. The paper discussed three main aspects: (1) the explanation of the emerging of teacher movements in the process of democratic citizenship (2) the dynamics of teacher movement in developing teacher capacity in era of decentralization of Indonesia (3) the relations of teacher movement between the civil societies in era of decentralization. The teacher movement influences Indonesia’s democratization process. Teacher movement has contributed substantially in increasing participation and democracy in Indonesia, building the legal and institutional infrastructure for democracy, and providing voice and educational advocacy in supporting the reform
Learning Local Wisdom for Character Education: an Insight from Choblong Sundanese Village in Indonesia
Get PDFThe purpose of this study is to describe the various local wisdom and describe the diverse character education, which contain in local wisdom in the Sundanese society of Choblong, Cisarua village located in Bogor, West Java, Indonesia. Observation method is the best way to collect information and understand local culture in a society. The local wisdom of these Choblong villagers is believed to have a useful contribution to the values of character education that must always be taught and preserved for the benefit of subsequent regeneration. The local wisdom of the Choblong village can be penetrated to school curriculum for preparing their next generations and the cultural preservation. Although there are many adjustments required when immersion between local culture and school curriculum, but it is possible if the applications of carefully selected local culture are given in their local environmental settings
The Influence of Emotional Intelligence on Social Adjustments of Tenth Grade Students of SMA Unggul Negeri 2 Banda Aceh
Get PDFEmotional intelligence is an individual’s ability to manage emotions by controlling the negative condition into a positive force and its relationship with social adjustment. In this case, the social adjustment in question is the adjustment of students in interacting with teachers, peers, and specific situations in the school environment effectively through the development aspects of self-awareness, emotional management, and utilization of emotions, empathy, and social skills. The purpose of this study was to describe the emotional intelligence and social adjustment variable of students as well as to determine how emotional intelligence influenced social adjustment of students. This research used a quantitative approach and ex-post facto method. The number of population was 118 students consisting of all tenth-grade students of SMA Unggul Negeri 2 Boarding School of Banda Aceh. Data were collected by using a closed questionnaire method with the scale 1-5. The data were processed and analyzed by using descriptive statistics and the coefficient of determination. The results showed that the influence of emotional intelligence on the social adjustment of students was 0,656 (coefficient of determination) that is 65%. Thus, it can be stated that Ha is accepted which means that emotional intelligence has a significant influence on the social adjustment of students
Institutionalization of Religion in Schools to Intercultural Education
Get PDFEducation is closely associated with religion. Education is the doctrine of morals and intelligence of the mind and religion is belief in God with the teachings of worship and obligations. Religion prepares a comprehensive norm that underlies life educational purposes. Educational institutions have played their significant part in the production and reproduction of European warfare. Nationalist curricula in history, national language and literature, social sciences and religion typify many school systems. Educational institutions are theoretically the opposition to those of religion: critical exegesis of all texts and the subjection of all theories to rigorous attempts at falsification are the commonplace expectations of educational institutions. All too often, however, religious organizations are actually in charge of schools and even universities. Of course state sponsored educational systems have other objectives, which take precedence over the pursuit of knowledge, in particular social control and nation building. It is in these two areas that the alliance between church and state in the control of the reproduction of knowledge is at its most symbiotic. Schools and universities, ostensibly the key intuitions of modernization and modernity, are in actuality one of the main sites for the production and reproduction of religion
The Attitude of the Language of Ex-Combatans and the Victims of Armed Conflict of Aceh Post-MoU Helsinki
Get PDFThis study aims to describe the attitude of ex-combatants and conflict victim of Aceh post-MoU Helsinki to the use of language, both Indonesian as a national language and Acehnese as one of the dominant regional languages in Aceh. This project is done within the purpose of Indonesian guidance, protection and defense as the language of unity and language of Aceh as one of the mother tongues in the archipelago. The targets of the annual achievements of this research are as follows: (1) scientific publications, both accredited national scientific journals and international scientific journals, (2) papers in scientific meetings, and (3) ISBN textbooks. The result of the research showed that the attitude of the ex-combatants in the post-MoU Helsinki was positively conflicting, both to the Indonesian language as the national and the Acehnese language as one of the regional languages in Aceh
Developing an English Education Department Curriculum
Get PDFCurriculum is the heart of teaching and learning program. Through a curriculum, teachers formulate the designated learning objectives and their outcomes and transform all those formulated goals to students. This paper has an attempt to elaborate significant information and models on curriculum that could be developed at the English Education Department (PBI – Pendidikan Bahasa Inggris) of Ar-Raniry State Islamic University (UIN Ar-Raniry) Darussalam, Banda Aceh as an Islamic higher education institution. The paper reviews various literatures on language learning curriculum, teaching English as a foreign language curriculum, and professional learning curriculum. The paper also analyses the 2016/2017 UIN Ar-Raniry manual/handbook, and the 2015 annual report of the PBI department curriculum monitoring and evaluation (Monev). The findings elucidate that the PBI department curriculum has met a standardized curriculum quality. Yet, some weaknesses that could decelerate the language acquisition process are still found in such the PBI department curriculum
The Ideas and Concepts of Overture Music Composition: One of the Opera Music Compositions of Kehidupan Dua Zaman Hikayat Siboru Deakparujar on the Creation of New Mode and Rhythm of Ogung Instrument
Get PDFThe main problem in the composition idea of Overture is the studying of Opera itself but very few works of opera compositions that combine Western music with the traditional music of the Batak Toba Indonesia. Second, in the traditional opera of Batak Toba, it is often performed musical themes taken from the social life story of Batak Toba society and it is extremely rare, especially among the people of Batak Toba. Third, in the Batak opera, the music is used only as an entertainment and separated from the content of the story and often does not have the music score. The Overture created uses Atonality scale inspired by the pentatonic music of Batak Toba by using music score. Fourth, collecting information related to the influence of Western music, in this case, Atonality and pentatonic music of Batak Toba. Fifth, The use of the musical elements such as melody, rhythm pattern, tone color, harmony, form, texture and orchestra. With the above description, the writer created an opera based on the employment elements of Western music and Batak Toba music. The author made the employment of methods with the use of a rhythmic pattern on traditional musical instruments ogung and sulim combined with Western musical instrument without changing each ton of each musical instrument of the traditional Batak Toba. Sixth, the mode of pentatonic (five pitch) in which five pitch is the texture of taganing mode in the ensemble of gondang hasapi (an ensemble of the traditional music of the Batak Toba, North Sumatra in Indonesia) that are customized according to the tuning system of twelve of Western music pitch in order to generate new modes used in the above employment of opera