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    Advanced Selling: A Comprehensive Course Sales Project

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    A comprehensive project for the Advanced Selling course that has been tested at three universities is introduced.  After selecting an industry and a company, students engage in a complete industry analysis, a company sales analysis, a sales-specific SWOT analysis, complete a ride day with a salesperson in that firm, then present their findings in a classroom oral presentation. Implications wish and suggestions for researchers and sales managers are provided as well as guidance for instructors who to use the project in their course

    Teaching Basic Probability In Undergraduate Statistics Or Management Science Courses

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    Standard textbooks in core Statistics and Management Science classes present various examples to introduce basic probability concepts to undergraduate business students. These include tossing of a coin, throwing a die, and examples of that nature. While these are good examples to introduce basic probability, we use improvised versions of Russian Roulette and found these to be very effective in communicating important concepts in probability to our business school students. We use these modified versions of Russian Roulette to communicate concepts such as dependent event, joint probabilities and the value of information using Bayes’ law. The students understand and enjoy these examples and the class participation has been higher than usual.

    Copper King Mining Company: A Case Study In Using Loans And Equity To Finance A Start-Up

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    The proposed Copper King mine in south central Utah was expected to produce millions of dollars in copper, gold and silver. A nearby struggling town and thousands of speculators and large banks seized upon this promise.  They all were willing to invest in developing the mine. Copper King tried a wide variety of financing approaches, one at a time, over a several year period during which a significant amount of funds were raised.  The financing options employed allow a study of the technical financing requirements of each of the options (hard money loans, waterfall loans, private equity and public equity). Copper King Mining Company is a lesson in the difficulties of financing a start-up.  Important theoretical concepts include the problem of banks dealing with asymmetric information and moral hazard, along with the tools they use to mitigate that risk. Asset valuation and the price of risk are also important lessons in this case.This case is most appropriate for classes in corporate finance, money and banking, investing and entrepreneurship

    The Lucky Dragon????– Hong Kong, Special Administrative Region, China

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    The Lucky Dragon is a vitamin, Chinese medicine and nutraceutical company located in Causeway Bay in Hong Kong.  Although the company was ran for 50 years by the Ng family, after the patriarch Mr. Ng Shu Chorn passed away, his children decided to sell it, as none of the three children were interested in managing the store or sourcing products and selling them to other shops. Increasingly, competition from mainland China had been eroding profit margins of similar businesses in Hong Kong, and each of the siblings had respectable jobs, so cashing in was the best course of action. Anderson Products LLC, a health and wellness company headquartered in Provo, Utah, had hoped to expand to the seemingly lucrative Chinese market, but they were inexperienced with international business and afraid of mainland China regulations. They saw the advertisement for the sale of The Lucky Dragon as a great opportunity to get their feet in the door, under the more auspicious regulations that Hong Kong could offer

    The Symphony Of Southeast Texas In 2015: A Regional Orchestra Navigating New Horizons

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    The Symphony of Southeast Texas (Beaumont, TX) is the only professional symphony orchestra between Houston, TX, and Lake Charles, LA. From 2010- 2014, the organization focused on resolving internal management and financial challenges. Additionally, the orchestra identified 3 major goals: (1) To be an orchestra able to play anything, (2) To be an orchestra reaching 1/3 of the local population each season, and (3) To be an orchestra hosting a music school with a full youth orchestra. As the 2014 -2015 season began, these initiatives created a position full of possibilities for the orchestra’s new executive director. He could now reach beyond simply solving problems within the organization, in order to bring the community of Southeast Texas a new perspective on classical music and the Symphony. This case study, best used in undergraduate or graduate management, marketing, service management, nonprofit management, operations management, or strategy courses, describes the progress of the orchestra and studies the opportunities and challenges still facing the Symphony of Southeast Texas in light of this new era. The information presented in the case study was obtained through interviews with staff and board members of the organization, along with a case study of the orchestra conducted in 2010. The findings were then analyzed to identify trends in opinions among members of the organization and to gather facts about the current management and the future of the Symphony of Southeast Texas. The study finds that the Symphony is well-managed, but must find new, exciting ways to fulfill its mission of reaching the community

    The Atlanta Public Schools Scandal: Educator Fraud, RICO, And COSO

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    As the new Chief Audit Executive (CAE) of the school district in Big City, you are interested in the lessons regarding internal control which can be learned from educator fraud (cheating) which occurred in the Atlanta Public Schools (APS) scandal.  You discover that educators erased students’ wrong answers and changed them to right answers, that educators made false certifications of test results, and that tests were opened (and resealed) prior to administration.  The cheating went on for years.  Multiple investigations ensued and the Georgia Bureau of Investigation eventually became involved.  About 150 educators resigned, retired or lost their appeals to have their jobs reinstated. Educators who chose to go to trial were prosecuted under the RICO statute (Racketeer Influenced and Corrupt Organizations Act).  The APS eventually begun making remediation efforts for the students impacted by false test results.  To attempt to prevent such cheating and fraud from occurring again, you relate the facts of the case to both the COSO internal control framework and to the fraud triangle. As CAE, you will use this information to instruct the internal auditors in your department.

    The Gordon Growth Model: A Teaching Case

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    This case illustrates how the Gordon Growth Model is employed to estimate the value of a firm’s stock.  The model determines the value of stock based on dividends, growth rate, and the cost of capital. The Capital Asset Pricing Model (CAPM) is employed to calculate the cost of capital.  Both economic analysis and ratio analysis are used to examine the impact of external and internal factors on share worth.  The case discusses why the market share price may vary from an estimation of its worth. This case study can be used in an Introduction to Investments course, an Advanced Investments course, or a first level MBA graduate course

    Understanding Foreign Exchange Option Returns: The Information Content Of Volatility

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    According to general asset pricing theory, options should reward their holders for the systematic risk they are bearing. In this paper, we study the returns of foreign exchange options. We find that, by sorting options according to the distance of their implied volatility from the historical volatility, we obtain portfolios with positive average monthly returns. These returns are not explained by standard aggregate risk factors, which suggest either that additional risk factors should be accounted for, or that investors behavior differs from the traditional paradigm of rational agents

    Investigating The Mediating Role Of Service Innovation In Firm Performance: An Empirical Research

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    The aim of this paper is to investigate the relationship between total quality management (TQM), service innovation and firm performance in the Pakistan’s service industry. An empirical survey was performed and there were 190 participants from financial service firms in Pakistan. Regression analysis was employed in this study to investigate the tri-dimensional relationship between TQM, service innovation and firm performance. In the context of financial firms, this research examines how TQM practices adopted and managed to boost service innovation and whether and how TQM practices is going to influence the firm performance through the mediating role of service innovation. A research framework and the related hypotheses are suggested. Direct and indirect impact of each construct of TQM practices on organizational performance was determined. Data analysis discloses that, extent of TQM implementation has a positive and significant influence on service innovation as well as on organizational performance. Furthermore, a positive but a weak relationship was observed between service innovation and organizational performance.  The direct relationship between TQM and organizational performance outperforms the indirect relationship of service innovation and organizational performance. It has contributed in the sense that past researchers have not considered the tri-dimensional relationship between TQM, service innovation and firm performance

    Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels

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    This article has been retracted and now appears in the Journal of Applied Business Research (JABR), Issue 32.3.  For more information, please visit: http://www.cluteinstitute.com/ojs/index.php/JABR/article/view/966

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