Universitas Proklamasi 45 Online Journals
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The Effect of Service Quality, Banking Digitalization, and Customer Relationship Management (CRM) on Customer Loyalty
Get PDFCustomer loyalty is an essential part of the sustainability of the banking system. Every bank has to maintain that value in some way. However, changes in banking activity due to the COVID-19 pandemic are considered to have an impact on customer loyalty. This also happened at Bank Syariah Indonesia KC Soetta Malang. Banking activities originally carried out conventionally (offline) have changed to online. BSI KC Malang Soetta increased its income every year and experienced a decrease in total expenses. It means that Islamic banking has good development and many enthusiasts. This study aims to look at the factors that maintain customer loyalty at BSI KC Malang by considering the value of service quality, banking digitalization, and customer relationship management (CRM). The study involved 140 customers by adopting a purposive sampling technique. Data retrieval is taken by questionnaire. The data analysis method used Structural Equation Modeling (SEM) with the help of SMART-PLS software. The results show that service quality, banking digitalization, and customer relationship management significantly affect customer loyalty
Perlindungan Hukum Bagi Konsumen dan Pemegang Merek Terdaftar dari Pemanfaatan Merek Terkenal
Get PDFThe tendency of consumers to buy and use famous brands is a lifestyle for some people in this modern era. Considering that generally goods/services of well-known brands have a relatively more expensive sale value when compared to non-branded goods/services, so their existence is often used by parties who are not responsible for producing counterfeit goods/ services or selling counterfeit goods/services with us and utilize well-known brands. Therefore the use of a well-known trademark that has been registered by another unauthorized party will bring legal impact and loss to many parties, the first party that loses is the owner of the registered brand, and this will lead to fraudulent competition, the second party to be disadvantaged is the consumer community who buy and consume counterfeit products using well-known brands which should be protected from misleading behavior, other parties who are also disadvantaged by the use of well-known brands are the government/country in addition to not getting fees from the distribution of these well-known brands will also affect the country\u27s image from the international business environment. In this study, the author tries to find out how the form of legal protection against "Famous brand holders" and against "Cosmetics" from the illegal use of famous brands and what needs to be done by the government to protect the practice of using registered (well-known) brands from the use of parties who are not entitled to
Financial Literacy, Financial Attitude, and Household Financial Behavior
Get PDFHousehold financial behavior is a crucial topic to study because it determines the family\u27s economic well-being. This study examines the effect of financial literacy, financial attitudes, financial experience, and income on household financial behavior. The object of this research is the family finance manager in Sidoarjo City, East Java. The data collection technique is using an online survey. Sample selection was done by using the purposive sampling technique. The sample of this research is 153 financial managers. The data analysis technique used the Partial Least Square Structural Equation Model (PLS_SEM). The results indicate that financial literacy and attitudes positively affect household financial behavior, while financial experience and income have no significant effect. This finding implies that financial policymakers should increase public financial literacy and attitude toward managing family finances
Validasi Multitrait-Multimethod Manifest Need Questionnaire (MNQ) Untuk Mengukur Motivasi Berprestasi Dalam Konteks Kerja
Get PDFValidation process psycometrically on a measuring instrument which adapted to difference culture from the original version is an absolute necessity in order its application can be more accurate. The aim of this research is validating psycometrically on Manifest Need Questionnaire (MNQ) as a instrument to measure employee’s achievement motivation in work setting that adapted from American language and culture to Indonesian language and culture. The method used in this research is Multitrait-Multimethod. Validation consisted by constract validity (convergent-discriminant) and internal consistency reliability (alpha-cronbach). Multitrait-multimethod matrix was used on the analysis to identify convergent-discriminant validity (including three comparative scale: Multidimensional Work Motivation Scale, Transgression-Related Interpersonal Motivation, dan Forgiveness Scale). The results show that MNQ has validity that can accepted psychometrically (N=211) with the reliability α=0,89
Implementasi Program Adiwiyata di SMA Negeri 10 Yogyakarta
Get PDFProgram Adiwiyata adalah salah satu bentuk kebijakan publik yang ditetapkan pemerintah untuk menciptakan pengetahuan dan kesadaran warga sekolah dalam pelestarian lingkungan hidup. Keberhasilan kebijakan publik baik dampak maupun tujuannya dipengaruhi oleh implementasi kebijakan tersebut. Maka dari itu penelitian ini bertujuan untuk menjelaskan implementasi program Adiwiyata di SMA Negeri 10 Yogyakarta serta faktor-faktor yang memengaruhi dalam mengimplementasikan program adiwiyata.Penelitian ini merupakan penelitian kualitatif. Subjek dalam penelitian ini yaitu tim adiwiyata SMA Negeri 10 Yogyakarta serta pendidik dan peserta didik dengan objek penelitian meliputi implementasi program adiwiyata SMA Negeri 10 Yogyakarta. Metode pengumpulan data melalui observasi, wawancara, dokumentasi, dan triangulasi dengan analisis diskriptif.Hasil penelitian menunjukkan bahwa implementasi program adiwiyata di SMA Negeri 10 Yogyakarta sudah bagus. Walaupun masih ada beberapa kendala yang muncul seperti belum terpenuhinya sarana dan prasarana yang memadahi dikarenakan minimnya anggaran dana. Beberapa faktor yang turut berkontribusi dalam pengembangan program ini adalah (1) komunikasi, (2) sumberdaya manusia sebagai pelaksana utama dari program ini, dan sarana prasarana menentukan keberhasilan program adiwiyata ini, (3) kepahaman dan kemampuan kepala sekolah, guru, tenaga kependidikan, siswa serta komite sekolah sangatlah berperan penting dalam kesuksesan program ini, (4) struktur organisasi sebagai motor utama penggerak program adiwiyata di SMA Negeri 10 Yogyakarta mencakup kesemua elemen
Persekongkolan Tender dalam Pengadaan Barang Jasa Secara Elektronik pada Pengadaan Pekerjaan Jasa Konstruksi : Analisis Kasus Putusan Perkara Nomor 24/KPPU-I/2020
No full textThe purpose of this study is to examine and analyze the occurrence of tender conspiracy in the implementation of electronic procurement of goods/services (e-procurement) in government project construction work contracts. This study uses normative legal research methods, namely by analyzing the principles, rules/norms of applicable laws and regulations and describing existing phenomena and analyzing them systematically.The normative legal research method studied is library material or secondary data, which includes primary and secondary legal materials. With a statute approach and a case approach related to the regulation and application of laws and regulations regarding the procurement of goods and services electronically (e-procurement) and the effect of tender conspiracy in construction service contracts on government project activities according to Indonesian positive law.The suggestion from the researcher is the need to issue higher regulations for the procurement of government goods and services in the form of a law, which has broad binding power in the aspect of procurement and strengthening law enforcement related to the procurement of goods and services by the government. These efforts are intended to suppress the abuse of authority/interests from the auction committee, business actors and auction participants so as to create healthy business competition, namely that there is no bid rigging in government project activities
Consumer Satisfaction, Consumer-Brand Identification, and Repurchase Intention
Get PDFThis study proposes whether consumers will be loyal to a product with a brand that they have just bought and tried by knowing their repurchase intention. This study unfolds consumer satisfaction and consumer brand identification as the factors which can influence repurchase intention. A total of 177 samples were used. Path analysis in WarpPLS was used to examine the proposed hypotheses. The results showed a positive relationship influence of consumer satisfaction on repurchase intention. The results also showed a positive consumer-brand identification on repurchase intention. However, consumer-brand identification failed to moderate the relationship between customer satisfaction and repurchase intention
Intention to Use E-wallet Dilihat dari Perceived Usefulness, Perceived Ease of Use, Perceived Security, dan Trust
Get PDFCurrently, the lifestyle of modern society is changing, due to the support of increasingly sophisticated technology. Technology makes it easy for users to carry out various activities very easily. One form of this technology is the smartphone, it’s a multifunctional tool that can replace various products and functions in one hand. In addition to entertainment, smartphones are also used for work, and even make financial transactions very easily. However, risks can occur with the existence of these advanced technologies. Perceptions of the ease of use of technology and consumer confidence can reduce the risks faced. This study uses an e-wallet object for further analysis. The purpose of this study was to determine the factors that influence the intention to use the e-wallet. The sample of this study was young people, from 300 students who were determined by quota sampling technique, while the research instrument used a questionnaire that was tested for validity and reliability before data analysis. A multiple linear regression analysis methods was used to test the hypothesis proposed in this study. The results of this study indicate that perceived usefulness, perceived ease of use, and trust have a significant and positive effect on the intention to use the e-wallet, while perceived security has no significant effect
Hubungan Antara Burnout dengan Motivasi Berprestasi pada Karyawan PT. X di Samarinda
Get PDFThis research is motivated by one of the problems faced by each company regarding the quality of human resources (HR) which is the key to all development efforts in all fields. This new phenomenon shows that human resources, in this case employees, have not been able to work optimally within the company, whereas the progress or decline of the company will be seen from the skills and performance of the people in the company. Because its role to implement strategy is very important, namely as the executing subject of organizational strategy. One way that a company or organization can do is by properly managing and developing its employees so that the company can work effectively and efficiently. This research is a quantitative descriptive study with a sample size of 30 respondents, while the sampling technique used in the study was purposive sampling. In this study, the independent variable is burnout, while the dependent variable is achievement motivation. Testing instruments using validity and reliability tests with the product moment from Karl Pearson. While the data analysis method used descriptive analysis, classical assumption test and Pearson correlation analysis. The results showed that there was a negative and significant relationship between the burnout variable and achievement motivation as evidenced by the hypothesis using bivariate analysis (r = -0.521, p < .05). We conclude that the high burnout correlate with the low achievement level among the PT. X employees in Samarinda.
Scientometric Study: Trends and Patterns in Global Partnership Research
Get PDFThis paper aims to understand the emerging pattern of significance and correlation of the partnership research topics covering all countries. Our study used the scientometric method to reveal the trends and patterns in partnership research. The database was sourced from the scientific literature databases of the Web of Science (WoS). The study recorded 53,800 scientific papers on the partnership in general between 2000 to 2017. GDP and HDI were used to analyze the raison-d’être of the research on partnerships at the macro level. We examined the top 20 countries with the highest GDP, Research Productivity Indicator (RPI), and HDI. A country with a lower Human Development Index (HDI) and higher RPI tends to think that partnerships are essential in supporting national socio-economic development. This study showed that the resource-based view (RBV) theory was discussed more than the stakeholder theory among the two main partnership theories. Observing the motivation to develop partnerships, innovation-seeking was discussed the most in scientific productions. Innovation is used to enhance financial performance and leverage competitive advantage