Jurnal Universitas Tribhwuana Tunggadewi
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PENERAPAN KUALITAS PELAYANAN PELANGGAN DAN TATA CARA PENANGANAN KOMPLAIN PADA PT. PLN (PERSERO) ULP BINJAI KOTA
Get PDFABSTRAK Penelitian ini memiliki tujuan untuk mengetahui Penerapan Kualitas Pelayanan Pelanggan Dan Tata Cara Penanganan Komplain Pada PT. PLN (Persero) ULP Binjai Kota. Metode yang dipakai dalam mengumpulkan data penelitian adalah kuesioner, observasi wawancara, dan dokumentasi. Metode analisis yang digunakan adalah kualitatif deskriptif. Dari 60 Responden pada dimensi kualitas pelayanan (Tangibles) sangat baik 41,66%, baik 58,34%. (Reliability) sangat baik 65%, baik 20%, dan tidak baik 15%. (Responsiveness) sangat baik 60%, baik 23,33%, dan tidak baik 16,67%. (Assurance) sangat baik 61,66%, baik 38,34%. (Emphaty) sangat baik 53,34%, baik 46,66%. 50% sangat puas, 30% puas, dan 20% tidak puas terhadap kualitas pelayanan PT. PLN (Persero) ULP Binjai Kota. Hasil penelitian membuktikan bahwa PT. PLN (Persero) ULP Binjai Kota dapat memberi kepuasan bagi pelanggannya. penerapan kualitas pelayanan dan tata cara penanganan komplain yang dilakukan menjadi penentu besarnya tingkat kepuasan pelanggan. Kata kunci : Kualitas Pelayanan, Pelanggan, Penanganan Komplain, Penerapan, Tata CaraÂ
PENERAPAN PEMBELAJARAN KOOPERATIF INSIDE-OUTSIDE-CIRCLE (IOC) UNTUK MENINGKATKAN PRESTASI BELAJAR SISWA SMP NEGERI 2 PACIRAN
Get PDFThis study was conducted to determine the application of the IOC type cooperative learning model (Inside-outside-circle) to improve student achievement at SMP Negeri 2 Paciran on the human digestive system material, through classroom action research (CAR) with three cycles, with a sample of 30 students. in class VIIIA through simple random sampling. The results showed that student learning achievement had increased, where in cycle 1 the average score of students was 76 with 66% learning completeness, cycle 2 with 79 scores and 83% learning completeness, and cycle 3 with 82 and 93% learning completeness. This was because this learning model is able to increase student activity because it is able to encourage and motivate students to be more proactive in discussing, forming students to tend to be more active in constructing material, besides that this model can be an alternative learning on the human digestive system material in other places to improve learning achievement.Â
Pemberdayaan Ibu Siaga Terhadap Tingkat Kemandirian Pencegahan Dan Keterampilan Perawatan Balita Pneumonia
Get PDFPneumonia is an acute infectious disease of the lower respiratory tract (alveoli). Pneumonia cases in Indonesia in 2018 reached 20.06%, while West Java was 4.62% above the national case estimate. The risk factors for pneumonia are exclusive breastfeeding, malnutrition, immunization status, history of LBW, smoking, economy, and home environment. The purpose of the study was to determine the effect of empowering alert mothers on the independence of prevention and care skills of pneumonia under five. The research design is a quasi-experimental pre-test and post-test with a control group design. The population is all mothers who have toddlers in the sub-village of Ciamis Regency with a total of 100. The research sample consisted of 60 respondents divided into the intervention group and the control group with consecutive sampling. The research instrument is in the form of a pneumonia prevention independence questionnaire and pneumonia care skills for toddlers. Data were analyzed using Wilcoxon Signed Ranks and Mann-Whitney U Test. The results showed a p-value of 0.000 p-value of 0.05, indicating the effect of empowering alert mothers on the independence level of prevention and care skills of pneumonia under five. Further research relates the application of complementary therapy to the treatment of pneumonia under five is needed
OPTIMALISASI FINGER PRINT MASA PANDEMI COVID-19 DALAM PEMBERIAN TAMBAHAN PENGHASILAN
Get PDFDicipline is moral responsibility.Many employee and teacher in Junior High School 3 Jrengik come late dan back to home early. Pandemic situation COVID-19, which all employee have shift of work actively, so much have influence to insentive income totall. Forgetting to do a finger print when you come home from school and not being able to use the finger print tool is a daily problem. This can affect the amount of additional income that employees receive each month. The purpose of the study, for the basis of evaluating the level of discipline through an information technology system, is the use of digitally recording employee attendance levels. The research uses the implementation theory of Edwards III, with indicators of resources, disposition, communication, and bureaucratic structure. The results showed that communication was good and carried out intensively. Resource field, well done to reduce attendance list manipulation. Disposition indicators are quite good, namely helping employees to be disciplined. The bureaucratic structure is quite good, always prepare tissue near the finger print tool.AbstrakDisiplin merupakan kewajiban moral. Ada pegawai dan guru di SMPN 3 Jrengik datang terlambnat dan pulang lebih awal. Kondisi pandemi COVID-19 di mana semua pegawai dibagi jam aktifnya di sekolah, maka semakin besar pengaruhnya terhadap jumlah tambahan penghasilan. Lupa melakukan finger print waktu datang sampai pulang sekolah dan tidak bisa digunakannya alat finger print menjadi persoalan kesehararian. Hal ini bisa mempengaruhi jumlah tambahan penghasilan yang diterima pegawai setiap bulannya. Tujuan penelitian,untuk dasar evaluasi terhadap tinkat kedisiplinan melalui sistem teknologi informasi yaitu penggunaan perekaman tingkat kehadiran pegawai secara digital. Penelitian menggunakan teori implementasi dari Edwards III, dengan indikator sumber daya, disposisi, komunikasi,dan struktur birokrasi. Hasil penelitian menunjukkan bahwa komunikasi sudah baik serta dilakukan intensif. Bidang sumber daya, cukup baik dilakukan untuk mengurangi manipulasi daftar hadir. Indikator disposisi, cukup baik yakni membantu pegawai bersikap disiplin. Struktur birokrasi cukup baik selalu menyiapkan tisu  di dekat alat finger print
Determinan Kegagalan Pemberian Asi Eksklusif Pada Ibu Menyusui Di Wilayah Puskesmas Banda Raya Kota Banda Aceh
Get PDFCapaian pemberian ASI eksklusif di kota Banda Aceh berada di bawah capaian nasional 80%, yaitu 59% tahun 2020 sehingga jauh dari capaian program Sustainable Development Goals (SDGs). ASI eksklusif tidak dijalankan menyebabkan berbagai masalah kesehatan bayi terutama pada pertumbuhan, perkembangan bayi, imunologis, psikologis serta ekonomi orang tua bayi. Cakupan pemberian ASI terendah berada di wilayah Puskesmas Banda Raya (34,2%). Rendahnya capaian menunjukkan program ASI eksklusif belum maksimal. Beberapa faktor seperti pengetahuan, dukungan sosial, Breastfeeding Self-Efficacy (BSE) serta sosial budaya adalah hal yang dikaitkan dengan ASI eksklusif. Penelitian bertujuan mengetahui hubungan determinan kegagalan pemberian ASI eksklusif di wilayah kerja Puskesmas Banda Raya Kota Banda Aceh. Penelitian cross sectional dengan 67 sample ibu menyusui usia bayi 6 – 11 bulan dengan kondisi tanpa riwayat penyakit kongenital dan kronis serta menggunakan purposive sampling. Data dikumpulkan melalui pembagian kuesioner tanggal 8 – 12 Agustus 2022 di wilayah kerja Puskesmas Banda Raya. Hasil analisis uji regresi logistik sederhana bahwa ibu memiliki pengetahuan baik berpeluang 43% (OR 0,43) menjalankan ASI eksklsuif. Ibu memiliki BSE tinggi berpeluang 5,11 kali (OR 5,11) tetap memberikan ASI eksklusif. Ibu dengan sosial budaya yang mendukung berpeluang 18% (OR 0,18) memberikan ASI eksklusif. Variabel tersebut menjadi penentu kegagalan ibu untuk memberikan ASI eksklusif. Promosi kesehatan ASI eksklusif perlu ditingkatkan kepada orang tua bayi, keluarga serta tenaga kesehatan terkait. Â
PERAN PENYULUH PERTANIAN LAPANGAN PADA KELOMPOK TANI DALAM MENGEMBANGKAN KOMODITI TANAMAN PANGAN
Get PDFThe agricultural instructor is a party that assists farmers in developing farming. Agricultural instructors must act as facilitators, communicators, and motivators to encourage farmers to participate in facilitating the progress of their farming business. The aim of this study was to determine the role of field agricultural extension workers in farmer groups in developing food crop commodities in Kolilanang Village, Adonara District, East Flores Regency. The method used a descriptive qualitative with a Likert Scale. The results showed that the role of extension workers as facilitators in this study obtained a total score of 399 or 88.6%. For the role of the Agricultural instructors as a communicator, a total score of 398 or 88.4% was obtained, while for the role of the Agricultural instructors as a motivator, a score of 394 or 87.5% was obtained. The role of Agricultural instructors as facilitators, motivators, and communicators in farmer groups in Kolilanang Village, Adonara District, East Flores Regency is categorized as very good or farmers get support in developing agriculture, especially in food agriculture
PERSEPSI MASYARAKAT TERHADAP NILAI SAKRAL ALUN-ALUN LAMONGAN
Get PDFLamongan square (Aloon- aloon) is one of the cultural forms in the form of urban structure, especially in Java, the sacred value of the square is as a symbol of the king's power over a region and its people as a form of unification of the micro cosmos and macro cosmos that runs harmoniously, besides the function of the square as a place for religious rituals, a place for military performances and instruments in practicing the sacred power of the ruler. Along with the development and construction of the square, it affects changes in the function and value of the place. The purpose of this study was to determine the public's perception of the sacred of Lamongan Square, the data obtained from the questionnaire and analyzed using an analytical method based on the criteria for the percentage of the actual score with the ideal score. The results of the analysis of this study are the public perception of the square shows a decrease in meaning, from the sacred meaning to the meaning of public space that functions as a means of recreation and relaxation
Pelatihan Keterampilan Berliterasi dengan Metode Bookish Play untuk Guru SDN Tambakasri 5 Sumbermanjing Wetan Â
Get PDFHasil studi Programme for International Student Assessment atau dikenal dengn PISA (2018) menunjukkan bahwa kemampuan literasi membaca siswa Indonesia 70% berada dibawah level kompetisi minimum. Dengan ranking ke 62 dari 70 negara berkaitan dengan tingkat literasi, atau berada pada 10 negara terbawah yang memiliki tingkat literasi rendah. Rendahnya literasi di Indonesia ini jugalah yang menuntut pemerintah semakin gencar menggalakkan program gerakan literasi sekolah (GLS) tidak terkecuali bagi SD Tambakasri 5 sebagai lembaga penyelenggara dan pelaksana pendidikan. Pelaksanaan literasi sekolah yang menjadikan guru sebagai subjek pelaksana kegiatan program GLS tentu akan berjalan dengan baik ketika kemampuan berliterasi guru meningkat, tidak hanya meminta siswa membaca 15 menit sebelum pembelajaran sebagai bentuk pembiasaan tetapi guru juga harus mengembangkan minat baca anak dan mengintegrasikannya dalam kegiatan pembelajaran. Solusi yang ditawarkan sebagai upaya meningkatkan minat baca anak dan upaya pengintegrasian literasi kedalam pembelajaran yakni melalui pelatihan peningkatan kemampuan berlitersi dengan bermain berbasis buku atau yang dikenal dengan bookish play untuk guru SDN Tambakasri 5. Bookish play merupakan upaya guru menumbuhkan minat baca anak dengan mengintegrasikan sumber belajar dan sumber kebahagian kepada siswa SD yang terkategori anak-anak akhir
PERTUMBUHAN DAN HASIL TANAMAN MENTIMUN (Cucumis sativus L.) PADA BERBAGAI SISTEM OLAH TANAH DAN DOSIS PUPUK NITROGEN
Get PDFThis research aimed to obtain the dose and a tillage system of nitrogen fertilizer and tillage system for optimal cucumber growth and yield. The experiment was designed in a factorial randomized block design. Treatments tested were used tillage system (P) with three levels, namely no-tillage system (P1), minimum tillage system (P2), and intensive tillage system (P3). The other factor use dose of nitrogen fertilizer (D) with three levels, namely 100 kg ha-1 (D1), 150 kg ha-1 (D2), and 200 kg ha-1 (D3) in each combination repeated three times. The results showed that the tillage system with 200 kg ha-1Â dose of nitrogen significantly increased in growth and yield of cucumber plants.Â
ADAPTASI SOSIAL DALAM MASYARAKAT MULTIKULTURAL ERA KETERBUKAAN INFORMASI
Get PDFTransmigration is one of the government programs in the context of solving population problems which was reopened in 2016 in Sijunjung Regency, namely Kenagarian Padang Tarok. Consisting of ethnic Javanese and ethnic Minangkabau. Given the two different ethnic backgrounds, it is necessary to make an adaptation. The purpose of this study was to determine social adaptation in a multicultural society in the era of information disclosure. This study uses the theory of Arnold Toynbee Challenge and Response. Qualitative method. Data collection with observation and in-depth interview techniques. Informants were taken using purposive sampling technique. Based on the results of the study, it was concluded that the challenges of the Padang Tarok transmigrant community were in the form of language differences, a feeling of being ignored which gave rise to negative sentiments, the emergence of camps and groups between blocks, job choices. and the response to these challenges is to apply Indonesian as a means of communication, to apply an attitude of mutual openness and sharing, to participate in community activities, and to gain gold as a new form of work. The people of Padang Tarok live in a high sense of respect and have an attitude of helping each other.AbstrakTransmigrasi merupakan salah satu  program pemerintah dalam rangka pemecahan masalah kependudukan yang dibuka kembali pada tahun 2016 di Kabupaten Sijunjung yaitu Kenagarian Padang Tarok. Terdiri dari Etnis Jawa dan Etnis Minangkabau. Mengingat kedua latar belakang etnis berbeda maka perlu dilakukan sebuah adaptasi. Tujuan penelitian ini adalah Mengetahui adaptasi sosial dalam masyarakat multikultural era keterbukaan informasi. Penelitian ini menggunakan teori Arnold Toynbee Challenge and Respons. Metode kualitatif. Pengumpulan data dengan teknik observasi dan wawancara mendalam. Pengambilan informan menggunakan teknik Purposive sampling. Berdasarkan hasil penelitian disimpulkan bahwa tantangan masyarakat transmigran Padang Tarok berupa Perbedaan bahasa, timbul rasa tidak dipedulikan yang memunculkan sentimen negatif, munculnya kubu-kubu dan kelompok antar blok, pilihan pekerjaan. serta respon dari tantangan tersebut adalah menerapkan Bahasa Indonesia sebagai alat komunikasi, menerapkan sikap saling terbuka dan saling berbagi, berpatisipasi dalam kegiatan masyarakat, dan mendulang emas sebgai bentuk pekerjaan baru. Masyarakat Padang Tarok hidup dalam menerapkan rasa harga-menghargai yang tinggi dan memiliki sikap saling tolong-menolong antar sesama.Â