Jurnal Manajemen Industri Dan Logistik (JMIL) / Industrial And Logistic Management Journal
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ANALISIS PENGARUH CUSTOMER EXPERIENCE TERHADAP LOYALITAS PELANGGAN
Get PDFabstractThis study aims to see the effect of sense, feel, act, think, relate on customer loyalty. The variables sense, feel, act, think and relate are part of the customer experience which are the independent variables, while the variable customer loyalty is the dependent variable. The object of this research is the visitors to the hoka-hoka bento restaurant or what is known as hokben. The target respondents for this study were 70 people spread across four hokben outlets in the South Jakarta area. The results of the study show that the variables sense, act and relate have a positive effect on customer loyalty in Hokben restaurant, while the variables feel and think do not have a significant effect on customer loyalty. The most dominant dimension of customer experience in this study is shown in the act experience variable.abstrakPenelitian ini bertujuan untuk melihat pengaruh antara sense, feel, act, think, relate terhadap loyalitas pelanggan. Variabel sense, feel, act, think dan relate adalah bagian dari customer experience yang menjadi variabel independen, sedangkan variabel loyalitas pelanggan adalah sebagai variabel terikat. Adapun objek penelitian ini adalah pengunjung restoran hoka-hoka bento atau yang dikenal hokben. Target responden untuk penelitian ini berjumlah 70 orang yang tersebar di empat gerai hokben di wilayah Jakarta Selatan. Hasil peneltian menunjukan bahwa variabel sense, act dan relate berpengaruh positif terhadap loyalitas pelanggan restoran hokben sedangkan variabel feel dan think tidak berpengaruh signifikan terhadap loyalitas pelanggan. Dimensi customer experience dalam penelitian ini yang paling dominan ditunjukan pada variabel act experience
PERANCANGAN SISTEM INFORMASI BASIS DATA INVENTARIS BARANG BERBASIS WEB MENGGUNAKAN MODEL WATERFALL
Get PDFAbstractGood inventory management requires support from a database information system. The problem that occurs in the Untirta Industrial Engineering laboratory is that the inventory management system is still traditional method, that is data recording is done individually so that the existing data overlaps and results in invalid information. The purpose of this research is to design a database information system. The Waterfall model is used for design. This method consists of the analysis phase, the design phase, the implementation phase, the test phase and the maintenance phase. The results obtained from the analysis phase are the functional requirements for logging in users and data engineering requirements such as add, view, delete. The design phase uses DFD and ERD. Based on the context diagram, the external agents involved are the admin (head of the laboratory) and user (laboratory assistant). The design results that have been implemented through a web-based interface are then tested using a blackbox test and usability test. The test results state a value of 86% which means the results are in very good classification.AbstrakPengelolaan barang inventaris yang baik membutuhkan dukungan dari sistem informasi basis data. Masalah yang terjadi di laboratorium jurusan Teknik Industri Untirta adalah sistem pengelolaan barang inventaris masih bersifat tradisional, yaitu pencatatan yang dilakukan sendiri-sendiri sehingga data yang ada tumpang tindih dan menghasilkan informasi yang kurang valid. Tujuan dari penelitian ini adalah merancang sistem informasi basis data. Model Waterfall digunakan untuk perancangan. Metode ini terdiri dari tahap analisis, tahap desain, tahap implementasi, tahap uji dan tahap pemeliharaan. Hasil yang didapatkan dari tahap analisis adalah adanya kebutuhan fungsional untuk log in user dan kebutuhan rekayasa data seperti tambah, lihat, hapus. Tahap desain menggunakan DFD dan ERD. Berdasarkan diagram konteks, agen eksternal yang terlibat adalah admin (kepala laboratorium) dan user (asisten laboratorium). Hasil desain yang telah diimplementasikan melalui tampilan antar-muka berbasis web kemudian diuji menggunakan uji blackbox dan uji usability. Hasil uji menyatakan nilai sebesar 86% yang berarti hasil berada dalam klasifikasi sangat baik
ANALISIS FAKTOR YANG MEMENGARUHI KINERJA PENGADAAN BARANG/JASA DALAM KEADAAN DARURAT WABAH COVID-19 DENGAN SOCIAL DISTANCING SEBAGAI VARIABEL MODERATOR
Get PDFAbstractThe purpose of this study was to analyze the factors affecting the performance of the procurement of goods/services in the emergency of the Covid-19 plague with the addition of social distancing as a moderator variable. The study was conducted at the provincial government of DKI Jakarta. It was purposely selected due to the fact that the government has a sound procurement system. The general objective of the study was to analyze the factors that affect procurement performance in government organizations and the effect of social distancing on that relationship in the emergency situation during the Covid-19 plague. The specific objective of the study was; to determine the effect of government regulation for emergency procurement, e-procurement implementation employee competency, and management's commitment to the procurement performance during an emergency situation. This entailed the use of questionaries. The key finding of the study indicated that government regulation for an emergency situation, employee competency, and implementation of e-procurement positively affected procurement performance in the emergency situation of the Covid-19 plague. Furthermore, the study found that social distancing did not affect the relationship between the above-mentioned factors and procurement performance during an emergency situation.AbstrakPenelitian ini menganalisis faktor-faktor yang mempengaruhi kinerja pengadaan barang dan jasa dalam keadaan darurat wabah Covid-19 dengan menggunakan social distancing sebagai variabel moderator. Penelitian dilakukan di Pemprov DKI Jakarta sebagai organisasi yang telah memiliki sistem pengadaan yang baik melalui data kuesioner. Tujuan khusus dari penelitian ini adalah untuk mengetahui pengaruh peraturan pemerintah dalam pengadaan darurat, penerapan e-procurement, kompetensi pegawai, dan komitmen manajemen terhadap kinerja pengadaan pada saat keadaan darurat. Hasil penelitian menunjukkan bahwa regulasi pemerintah untuk situasi darurat, kompetensi pegawai, dan implementasi e-procurement berpengaruh positif terhadap kinerja pengadaan dalam situasi darurat wabah Covid-19. Sebagai tambahan, hasil penelitian juga menunjukkan bahwa variabel social distancing tidak memoderasi pengaruh empat faktor terhadap kinerja pengadaan barang dan jasa. Penggunaan teknologi informasi memungkinkan komunikasi dalam penyelesaian tugas tetap terjaga sehingga kinerja pengadaan barang dan jasa tidak terganggu selama pandemic Covid-19
KONSENTRASI SPASIAL, AGLOMERASI DAN PRODUKTIVITAS PERUSAHAAN INDUSTRI MANUFAKTUR INDONESIA
Get PDFAbstractThis study aims to analyze the impact of agglomeration in the form of localization economies and urbanization economies on the productivity of manufacturing industrial companies in Indonesia. Unlike previous studies, this study will look at the effect of technology level on the relationship between productivity and agglomeration by classifying research samples into low-tech and high-tech industries. In addition, this study also improves the estimation technique by addressing the endogeneity problem that has the potential to arise in estimating the relationship between productivity and agglomeration to be overcome by using instrument variable (IV). The study was conducted in two stages of estimation using company-level panel data from 2010 to 2014. First, productivity was measured at the company level using Total Factor Productivity (TFP). Then, the company productivity is estimated together with the company and industry characteristic variables, including the agglomeration measurement variable which represents localization economies and urbanization economies. The regression results show a positive impact from localization economies and a negative impact from urbanization economies.AbstrakPenelitian ini bertujuan menganalisis dampak aglomerasi berupa localization economies dan urbanization economies terhadap produktivitas perusahaan industri manufaktur di Indonesia. Berbeda dengan penelitian terdahulu yang juga meneliti dampak aglomerasi industri terhadap produktivitas perusahaan, pada penelitian ini akan melihat pengaruh tingkat teknologi terhadap hubungan produktivitas dan aglomerasi dengan mengklasifikasikan sampel penelitian ke dalam industri berteknologi rendah dan industri berteknologi tinggi. Selain itu, peneltian ini juga memperbaiki teknik estimasi dari penelitian sebelumnya dengan menangani masalah endogenitas yang berpotensi muncul dalam mengestimasi hubungan produktivitas dan aglomerasi akan diatasi dengan penggunaan instrument variable (IV). Penelitian dilakukan dalam dua tahap estimasi dengan menggunakan data panel level perusahaan dari tahun 2010 sampai 2014. Pertama, produktivitas diukur pada level perusahaan dengan menggunakan Total Factor Productivity (TFP). Kemudian, produktivitas perusahaan diestimasi bersama variabel karakteristik perusahaan dan industri, termasuk variabel pengukuran aglomerasi yang mewakili localization economies dan urbanization economies. Hasil regresi menunjukkan adanya dampak positif dari localization economies dan dampak negatif dari urbanization economies
ENTREPRENEURSHIP SPIRIT IN THE DIGITAL ERA : HOW THE ROLE OF ATTITUDES, EDUCATION AND ENVIRONMENT
No full textThis research was conducted with the aim of knowing the effect of attitude on interest in entrepreneurship, influence of education on interest in entrepreneurship, influence of environment on interest in entrepreneurship. The population of this research is students of a private university in Banten. Data were collected by simple random sampling of 230 students, data obtained by distributing online questionnaires, data analysis using Structural Equation Modeling SmartPLS 3.0 analysis. Stages of testing the quality of data from the use of research instruments are evaluated using validity and reliability tests and hypothesis testing. Interest in entrepreneurship has a positive value, meaning that the educational variable has a positive influence on interest in entrepreneurship. Based on the conclusions above, some suggestions that can be given are: It is necessary to conduct entrepreneurship training in order to increase the growth of the entrepreneurial spirit. There is a need for special guidance for people who already have a business or who are just about to set up a business, both from the relevant agencies and universities
ANALYSIS OF HUMAN RESOURCES COMPETENCE AND QUALITY OF LOGISTICS SERVICES ON CUSTOMER SATISFACTION THAT IMPACT ON EMPLOYEE PERFORMANCE AT PT. TIKI JALUR NUGRAHA EKAKURIR (JNE) BRANCH CIPUTAT
Get PDFThe aim of this study was to analyze the influence of HR competence and quality of logistics services on customer satisfaction which has an impact on employee performance at PT. Tiki Jalan Nugraha Ekakurir (JNE) Ciputat Branch, South Tangerang. In this study, a quantitative research type was used with a survey approach. The method used was simple random sampling, with a sample of 99 customers from PT. Tiki Jalan Nugraha Ekakurir (JNE) Ciputat Branch, South Tangerang. The data analysis technique of this study used PLS software version 3.0 (Partial Least Square) with the results obtained that (1) HR competence has no effect on customer satisfaction with at statistical value of 1.904 < t table of 1.984 and P-value 0.058 > 0.05
KAJIAN MODEL DESAIN APLIKASI MOBILE YANG BERKELANJUTAN PADA DESA WISATA
Get PDFAbstractThe 4.0 industrial revolution created opportunities for MSMEs in rural areas to build and develop marketing networks on a wide and efficient scale. Applying digitization in a village will have an impact on the potential of what is not yet known in general. This study discusses the design of Android applications that are expected to provide new experiences to visitors to find out the potential of the village that has not been exposed. The contribution of this research is to examine the application design model that evaluates in two villages with different cultures and potentials, namely Ponggok Klaten Village and Kadubungbang Pandeglang Village. The results of QFD and AHP can help applications that are flexible to the village as well as visitor application needs and application priority features. Of the different features, because there are indeed differences between villages with different topography.AbstrakRevolusi industri 4.0 menciptakan peluang bagi UMKM di daerah pedesaan untuk dapat membangun dan mengembangkan jaringan pemasaran pada skala yang luas dan efisien. Penerapan digitalisasi pada suatu Desa akan memberikan dampak luias terhadap potensi apa yang belum diketahui secara umum. Penelitian ini bertujuan untuk mengusulkan desain aplikasi android yang diharapkan dapat memberikan pengalaman baru kepada para pengunjung untuk mengetahui potensi desa yang belum terekspos. Kontribusi dari penelitian ini adalah untuk mempelajari perbandingan pada desain model aplikasi yang dievaluasi pada dua desa dengan budaya dan potensi yang berbeda, yaitu Desa Ponggok Klaten dan Desa Kadubungbang Pandeglang. Hasil QFD dan AHP dapat diketahui bahwa aplikasi bersifat fleksibel terhadap penerapan dua desa serta prioritas kebutuhan pengunjung dan fitur prioritas aplikasi. Hasil erbandingan terdapat kesamaan dalam kebutuhan pelanggan dan perbedaan dalam desain fitur, karena kedua desa memiliki budaya dan topografi yang berbeda
ANALISIS PENERAPAN SISTEM MONITORING PEMASOK
Get PDFAbstractThe performance of suppliers both directly and indirectly determines several critical points for the company such as: product prices, product availability in the market, and product quality. It is very important for companies to monitor and improve the quality of raw materials obtained from suppliers, because this will determine the performance of the company, especially on the quality of products produced. The quality monitoring system implemented in the company must be responsive and consider every critical aspect of the non-conformity that occurs, not only using the Supplier Correction Action Request (SCAR) form or the Vendor Corrective Action Request (VCAR) form or the Supplier Corrective and Preventive Action Request (SCPAR) form for all types of non-conformity found. In this study, samples were taken at 3 different companies in order to obtain valid data to analyze and evaluate the existing quality monitoring system to get a new quality monitoring system that more responsive to avoid repeated findings occur. The research method was conducted by classifying non conformity types based on the level of criticism using the Total Quality Management (TQM) approach, fishbone diagrams, Failure Mode and Effect Analysis (FMEA), and Quality Function Deployment (QFD) so that the quality monitoring system produced is more accurate, effective and efficient in handling raw material non-conformities that occur. AbstrakKinerja pemasok baik secara langsung maupun tidak langsung ikut menentukan beberapa point kritikal bagi perusahaan seperti: harga produk, ketersediaan produk di pasar, dan kualitas produk. Sangat penting bagi perusahaan untuk memonitor dan meningkatkan kualitas bahan baku yang diperoleh dari pemasok, karena hal ini akan menentukan performa bagi perusahaan terutama terhadap kualitas produk yang dihasilkan. Sistem monitoring kualitas yang diterapkan di perusahaan harus responsif dan mempertimbangkan setiap aspek kritikal ketidaksesuaian yang terjadi, tidak bisa hanya menggunakan Supplier Correction Action Request (SCAR) form atau Vendor Corrective Action Request (VCAR) form atau Supplier Corrective and Preventive Action Request (SCPAR) form untuk semua tipe non conformity atau ketidaksesuaian yang ditemukan. Dalam penelitian ini, dilakukan pengambilan sampel di 3 perusahaan yang berbeda dengan tujuan agar didapatkan data valid guna menganalisis mengenai sistem monitoring kualitas yang telah ada saat ini dan mengevaluasi untuk mendapatkan sistem monitoring kualitas baru yang lebih responsif sehingga tidak terjadi lagi temuan berulang. Metode penelitian dilakukan dengan mengklasifikasikan tipe non conformity berdasarkan tingkat kritikalnya menggunakan pendekatan Total Quality Management (TQM), penggunaan fishbone diagram, Failure Mode and Effect Analysis (FMEA), dan Quality Function Deployment (QFD) sehingga sistem monitoring kualitas yang dihasilkan lebih akurat, efektif dan efisien dalam penanganan ketidaksesuaian bahan baku yang terjadi
PENENTUAN LOKASI EXTERNAL WAREHOUSE DENGAN MENGGUNAKAN METODE CENTER OF GRAVITY (STUDI KASUS DI PT. RPZ SURABAYA)
Get PDFAbstractDetermination of the External Warehouse location has a vital role in the Supply Chain Management system to facilitate the delivery process to consumers who can run smoothly, quickly, and the most optimum distance. The company needs to build a new external warehouse because the current warehouse will be used for new machine installations. Therefore, it was decided to create an alternative external warehouse outside the factory. The purpose of this study is to determine the optimum location of the external warehouse to be made. This study uses the Center of Gravity method to calculate the optimal area that will be considered by the location between the distribution of consumer locations and the number of shipments and also consider the size of the factory that will supply the product. Based on the results of this study, calculations using the Center of Gravity method found that the location of the external warehouse chosen was at (-7.328293, 112.7420916), the settlement area of Jemur Wonosari, Wonocolo, Surabaya City, East Java. By determining the exact location of the external warehouse, the company will benefit from the efficiency of transportation costs.AbstrakPenentuan lokasi gudang eksternal memiliki peran penting dalam sistem Manajemen Rantai Pasokan untuk memfasilitasi proses pengiriman kepada konsumen sehingga proses produk dapat terkirim dengan lancar, cepat dan jarak yang paling optimal. Perusahaan saat ini membutuhkan gudang eksternal karena area gudang yang ada akan digunakan untuk instalasi mesin baru. Oleh karena itu, diputuskan untuk membuat alternatif gudang eksternal di luar pabrik. Tujuan dari penelitian ini adalah untuk menentukan lokasi gudang eksternal yang paling optimal untuk dibuat. Penelitian ini menggunakan metode Center of Gravity untuk menghitung lokasi optimal yang sesuai dengan lokasi antara lokasi konsumen dan jumlah pengiriman dan juga mempertimbangkan lokasi pabrik yang akan memasok produk. Dari hasil penelitian ini, perhitungan menggunakan metode Center of Gravity menemukan bahwa lokasi gudang eksternal yang dipilih berada di (-7.328293, 112.7420916), yaitu daerah Jemur Wonosari, Wonocolo, Kota Surabaya, Jawa Timur. Dengan menentukan lokasi yang tepat dari gudang eksternal, perusahaan akan mendapat manfaat dari efisiensi biaya transportasi.