International Journal of Applied Business and International Management (IJABIM)
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The Mediation of Tourist Engagement on The Effect of Destination Quality on Tourist Loyalty
Full text linkThis study aims to examine and analyze: The effect of destination quality on tourist engagement, the effect of destination quality on tourist loyalty, the effect of tourist engagement on tourist loyalty and the effect of destination quality on tourist loyalty mediated with tourist engagement. The data analysis method uses a structural equation model. The research sample is tourists who have visited natural tourist destinations in South Sumatra totaling 320 respondents. The results of this study prove that the destination quality affects tourist engagement. Destination quality affects tourist loyalty. Tourist engagement affect tourist loyalty. Tourist engagement mediates the effect of destination quality on tourist loyalty. The implication of this finding explains that tourist engagement driven by destination quality will be able to increase tourist loyalty.Â
Antecedents and Consequences of Peer Support
Full text linkThis article aims to build an understanding of antecedents and the consequences of peer support. This research examined 42 articles that analyze peer support consisting of nine journals that analyze concept, comments, and descriptive reviews, and 42 articles are analyzed empirically.. The findings show that individual perception is related to willingness to perform peer support. Peer support occurs when the relationship between others is based on belief, trust, attitude and interpersonal relationship mutually maintained. Â
Customer Bonding, Customer Satisfaction, and Customer Loyalty (Study on the Customer of “SMEs Martabak Hokky Kawanua†on Tondano)
No full textThis research was conducted on Martabak Hokky SME customers in Tondano city, with the aim of knowing how the level of influence of Customer Bonding to Customer Loyalty, and the influence of Customer Satisfaction to Customer Loyalty, especially in the SMEs  we studied, in addition to that, this research will also look at the joint influence of Customer Bonding and Customer Satisfaction on Customer Loyalty from the SMEs studied. Quantitative method with multiple regression analysis is the method and analysis that is the choice to be used in this study, by taking a sample of 1 10 people. The findings from the multiple analysis test obtained from the study, show that there is a significant effect of Customer Bonding to Customer Loyalty, it can be explained that good Customer Bonding will help increase Loyalitas Customer significantly. The next result also shows a partially significant influence of Customer Satisfaction to Customer Loyalty, so it can be said that if Customer Satisfaction increases, it will also increase Loyalty as Customers significantly as well, The final results of the study show The simultaneous significant influence from Customer Bonding and Customer Satisfaction to Customer Loyalty from SMEs studied in this study, in other words,  the increase in customer loyalty is strongly influenced by the better Customer Bonding and Customer Satisfaction. It can be suggested to the manager of Martabak UKM Hokky Kawanua to be able to pay better attention to how to maintain Customer Bonding and Customer Satisfaction in order to be able to continue to form loyalty from strong customers, so that customers will continue to buy products, and for further research to be able to see and test more deeply about customer loyalty by paying attention to other variables that were not studied in this study
Case Study of Successful Utilization of Digital Technology Innovations Determinants of Cooperative Institutions in Bali: The Impact of the Covid-19 Pandemic
Full text linkThe Covid-19 pandemic has caused serious problems for all sectors and financial institutions, including cooperatives. One solution for cooperative institutions is to innovate digital technology to overcome social distancing. Cooperatives that can maintain their performance during the Covid-19 pandemic are those that can innovate technology. In this study, a qualitative descriptive method was used to determine the factors that influence the successful use of digital technology innovations by cooperatives in Bali due to the Covid-19 pandemic. The key informants in this study were the chairman of the board and cooperative management who applied digital technology innovation during the Covid-19 pandemic and triangulation was used for data analysis purposes. We found that top management commitment and support, perceived costs, security concerns, compatible technology facilities, perceived benefits, performance expectations and business prospects were critical to the successful use of digital technology innovations by cooperatives in Bali during the Covid-19 pandemic
ONLINE SHOPPING INDONESIA: CUSTOMER PERCEPTION
Full text linkOnline shopping has made changes in consumer behavior when shopping, especially in Indonesia, where online shopping continues to increase. For this reason, the question that arises then is how consumer perceptions are related to online shopping in Indonesia. The purpose of this study is to provide an overview of consumer perceptions of online shopping in Indonesia, namely Tokopedia, Shopee, Bukalapak and Lazada. A total of 850 respondents throughout Indonesia were involved in this study. Consumer perceptions related to online shopping in this study are security, self-efficacy, usefulness, ease of use, quality of e-service (reliability, web design, trustworthiness, personalization and responsiveness), purchase intention and customer satisfaction. The distribution of the questionnaires was carried out using two methods, namely surveys and filling out via google forms which were then analyzed and analyzed using a descriptive statistical approach. The results show that consumers tend to agree regarding security, ease of use, self-efficacy, usefulness, quality of e-service, purchase intention and customer satisfaction. Only consumer perceptions have differences in views related to online and offline buying and selling. In addition, online transactions and privacy of individual data are still a concern for consumers. Finally, some limitations and suggestions for future research are also discussed in this study
Optimal Island City Capacity: Ternate City Case
Full text linkCities that grow on an island have limitations in utilizing space for various activities. The limited space of island activity, population growth, and high urban activity have signaled the need to analyze the optimal capacity of island cities. With the Ternate City case study, this study aims to determine the capacity of island cities economically by analyzing the optimal size of island city residents. The optimal measurement of island cities uses the Alonso-Richardson approach, minimum management cost, net benefit, and long-term profit. The results of the analysis showed that the city of Ternate, with a population density of 1,264 people / km2 per the year 2020, has exceeded the optimum capacity of the size of the city both from the minimum per capita city management fee (658 people/km2) and from the maximum approach of per capita benefits (877 people/km2). While from the long-term maximum per capita profit approach, the city's population is still below the optimum limit (2,054 inhabitants/km2). Thus, strict population control is essential, especially on Ternate island, through the spread of residents and activities directed to islands or sub-districts whose urbanization is still below the optimum point of the city population
Experimental Design Sensory Quality Boba Developed From Pumpkin
Full text linkIn this day and age, boba topping is one of the most popular toppings for selling drinks, especially bubble tea. The boba itself was discovered in 1987 in Taiwan but has only recently become popular. Researchers want to make innovations from boba by adding pumpkin as the main ingredient of boba. Pumpkin has many benefits, so it is excellent and safe to use as a topping. In this study, researchers wanted to know about the original boba's color, taste, texture, and aroma, which would change if the essential pumpkin ingredient was added. This research is experimental. The researcher used an organoleptic test consisting of a hedonic test and a hedonic quality test to determine the panelists' preferences and good and bad impressions of the boba made. The researcher distributed the product to 20 trained panelists to be given an assessment. The results showed that the comparison of preferences between authentic boba and boba using pumpkin as the primary ingredient was not much different. The products made are still favored by the panelists. There are also some significant changes to the boba in color, taste, texture, and aroma. Â
The Influence of Transformational Leadership on Job Satisfaction, Organizational Commitment and Human Resource Performance in Islamic Boarding Schools
Full text linkSupport organizational performance requires a figure as the role model for the organization members. This research aims to investigate the influence of transformational leadership on job satisfaction, organizational commitment, and human resource performance. A survey method was used, in which primary data were obtained through questionnaires about transformational leadership, job satisfaction, organizational commitment, and human resource performance. The total number of samples is 56 respondents purposively selected based on the preset criteria. The data were descriptively and quantitatively analized by the SEM technique. The findings show that transformational leadership has a significant and positive influence on job satisfaction and organizational commitment. Job satisfaction and organizational commitment have a significant and positive influence on HR performance. Meanwhile, transformational leadership does not have a significant influence on HR performance, but it has a positive relationship.Â
Factors Affecting Users’ Behavioural Intention Towards Touch ‘N Go E-Wallet in Malaysia
No full textAs the outbreak of COVID-19 progresses to the endemic stage, Malaysians are getting used to the norm of going cashless to purchase goods and services, whether through online platforms or physical stores to reduce contact with others. Hence, Touch ‘n Go has garnered a significant number of users since the pandemic. While it is convenient for users to make payments; concurrently, it may pose a risk with many factors that may influence the users’ loyalty to continue using online transactions. This paper aims to study the behavioural intention of the users’ loyalty to Touch ‘n Go E-wallet, given different payment options which are online transaction or physical payment. We investigate whether perceived usefulness, ease-of-use, trust, security, and social influence will affect the users’ loyalty to continue using the application. Responses collected from 150 Touch ‘n Go E-wallet users’ through an online survey, whereby the data will be analysed using SPSS. Implications and recommendations to enhance users’ loyalty, as well as increase acceptance to digital transformation, were presented. Keywords: Behavioural intention, Digital wallet, Perceived ease-of-use, Perceived security, Perceived trust, Perceived usefulness, Social influence, Touch ‘n Go
Market Reaction on The Announcement of SRI-KEHATI and FTSE4GBM Indices
Full text linkThis study aims to determine the market reaction to the announcement of additional shares on the SRI-KEHATI and FTSE4Good (F4GBM) Index during the Covid 19 2020 and 2021 periods. The indicator of market reaction is observed through Trading Volume Activity (TVA). The results show that there is a significant TVA around the announcement date on both observed indices, this study uses an event stud