e-Jurnal ITATS (Institut Teknologi Adhi Tama Surabay)
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Customer Satisfaction Analysis in the Healthcare Industry Using KANO Method and Importance Performance Analysis
Get PDFCustomer satisfaction is one of the most important aspects in the business world, especially in the service sector because it can increase customer loyalty, and create a positive image for the company and ultimately contribute to long-term success. This study was conducted at MEDCORP, a company engaged in the healthcare industry, which seeks to increase sales by improving customer service. To measure and customer satisfaction, this study uses 5 Dimensions of service quality, namely reliability, responsiveness, assurance, empathy and direct evidence. The methods used are the IPA and KANO methods. The IPA method uses data from customers to evaluate how important each attribute is and how well the company meets those expectations. The KANO method identifies attributes that can increase customer satisfaction if added or improved. This combination provides a more comprehensive understanding of customer needs and product performance that can be used as a reference for companies in achieving the service desired by customers, so that it can increase sales and customer satisfaction. Based on the results obtained, it is known that there are 23 negative gaps, so further analysis is carried out to determine the strategy set. The author makes three types of strategies that can be implemented, namely the main, middle, and final priority strategies based on the IPA-KANO integration classification. Through this research, it is expected to be used as a consideration for business actors or managers in determining improvements in service quality through continual improvement of MEDCORP's performance so that service quality and output become better
Linking Carbonate Facies to Stylolite Distribution of Middle Jurassic Limestone, Onshore Abu Dhabi Oil Field
Get PDFThis study examines the relationship between facies and stylolitization in the Upper Araej Member carbonates of onshore Abu Dhabi. Analysis of core and thin sections identified four facies: wispy-laminated skeletal wackestone (F-1), peloidal skeletal mud-dominated packstone (F-2), coated-grain skeletal grainstone (F-3), and peloidal skeletal floatstone (F-4), deposited across a shallow carbonate ramp. Stylolites were described and measured for vertical offset amplitude to assess facies dependence. Results show facies-related tendencies in stylolite amplitude and morphology. Mud-supported facies (especially floatstones and wackestones) tend to display higher variability, with floatstones reaching amplitudes of up to 20 mm, whereas grainstones may also contain isolated high-amplitude stylolites (up to 14 mm). Packstones and wackestones, by contrast, rarely exceed 10-13 mm. Boxplots highlight greater variability in mud-rich facies, whereas grainstones exhibit narrower distributions. Statistical testing (ANOVA, p = 0.109; Kruskal–Wallis, H = 3.38, p = 0.34) indicates no statistically significant differences in mean stylolite amplitude across facies, although descriptive data reveal trends in variability and extremity. Jagged stylolites occur in both mud-rich and grain-supported facies, whereas wispy seams are strongly associated with micrite-rich facies and are largely absent in grainstones. Stylolites in these carbonates may act as both vertical barriers and localized porosity enhancers. Their facies-associated occurrence emphasizes the need to integrate stylolitization into reservoir models to better predict connectivity, compartmentalization, and flow behavior in Middle Jurassic carbonates
Aplikasi Pengelolaan Data Warga Dan Pelayanan Surat Pengantar Menggunakan Optical Character Recognition
Get PDFThe advancement of digital technology has driven innovation across various sectors, including government administration. Digitalization of administrative services offers solutions to improve the efficiency and effectiveness of public services, particularly in data management and the issuance of administrative letters. One frequently submitted document is the cover letter. However, conventional systems at the RT/RW level often lead to delays and increase the risk of document loss or damage. To address this issue, this study focuses on designing and implementing an application to manage citizen data and cover letter services more effectively. The application adopts Optical Character Recognition (OCR) technology to extract information from uploaded documents, simplifying the digitization process and accelerating data verification. Additionally, the Search algorithm is applied to improve data search efficiency, thus expediting services and enhancing data management. The system aims to streamline the administrative process at the RT/RW level in Jamika Village, making it more efficient, timely, and transparent. It is also expected to improve accountability and public trust in administrative services, while serving as a reference for developing other digital administrative systems in the government sector
Perancangan Sistem Dinamis untuk Optimalisasi Pertumbuhan Ekonomi Nasional Diukur dari Indeks Harga Saham Gabungan
Get PDFPertumbuhan ekonomi merupakan indikator penting dalam pembangunan suatu negara, menggambarkan tingkat kesejahteraan masyarakat dan kemajuan bangsa. Tujuan penelitian ini adalah untuk mempelajari bagaimana interaksi dinamis antara Indeks Harga Konsumen (IHK), Indeks Harga Saham Gabungan (IHSG), dan Produk Domestik Bruto (PDB) berfungsi untuk mengoptimalkan pertumbuhan ekonomi Indonesia. Metode berbasis literatur menunjukkan bahwa berbagai faktor, termasuk kurs, jumlah uang beredar, suku bunga, dan tingkat inflasi atau deflasi, memengaruhi PDB dan utang luar negeri, serta cadangan devisa. Faktor seperti inflasi, harga minyak dunia, harga emas, dan nilai tukar membentuk IHG, yang menunjukkan kepercayaan pasar modal. Penelitian ini menghasilkan rancangan sistem dinamis yang terdiri dari causal loop diagram dan stock flow diagram sebagai alat analisis untuk menggambarkan hubungan kompleks antar variabel utama. Rancangan ini memberikan kerangka konseptual bagi pengambil kebijakan untuk memahami dan mengelola interaksi variabel-variabel tersebut secara sinergis
Analisa Gardu Traksi Boilevard Selatan Akibat Jatuh Tegangan
Get PDFSouth Boulevard traction substation with the output of the rectifier of 750VDC and 4000A against LRV loading under normal and abnormal conditions. This research was conducted with data sources in the form of specifications for traction substation equipment, 3rd rail specifications, and LRV specifications. The power generated by the South Boulevard traction substation under normal and upnormal conditions will be compared with the LRV load when the headway is narrowed, the train set is added, and the voltage drop is measured. The traction substation is said to be able to bear the load when the power used by the load does not exceed the power provided by the traction substation so that the LRV operation can run. The results of the analysis stated that under normal conditions the capacity of the South Boulevard to Pulomas traction substation obtained the smallest value of 2 minutes headway for 2 train sets at 1806,1KW power with a drop voltage of 30V and the capacity of the South Boulevard to North Boulevard traction substation obtained the smallest value of 2 minutes headway for 2 train sets at 1697,9KW power with a drop voltage of 27,4V. Upnormal condition of the capacity of the South Boulevard to Pegangsaan Dua traction substation, the smallest headway value was 5 minutes for 2 train sets at 1643,2KW power with a drop voltage of 45V and the capacity of the South Boulevard to Equestrian traction substation was obtained the smallest value of 4 minutes headway for 2 train sets at 1651,5KW power a drop voltage of 36,4V
Pengembangan Filter Adaptif Berbasis Least Mean Square untuk Pengurangan Noise pada Sinyal Elektrokardiogram
No full textElectrocardiogram (ECG) signals are often affected by various types of noise, such as electromagnetic interference, patient body movement, and disturbances from other medical devices, which can degrade the signal quality and hinder accurate detection of heart disorders. This study aims to compare the performance of various filters in reducing noise in ECG signals, focusing on the Highpass-Lowpass filter and the Least Mean Square (LMS) adaptive filter. The testing was conducted using metrics such as Mean Squared Error (MSE), Signal-to-Noise Ratio (SNR), average amplitude, total error, and computation time. The experimental results show that the LMS filter provides the best results, with an MSE value of 0.0045, SNR of 21.5 dB, and total error of 4.78, indicating its ability to produce a cleaner signal compared to the Highpass-Lowpass filter. The LMS filter also demonstrates good computational efficiency, with a time of 0.102 seconds. With its ability to dynamically adjust filter parameters, the LMS filter proves effective in reducing both low and high-frequency noise in ECG signals. This study shows that the LMS filter can be effectively applied to process ECG signals contaminated by noise and contributes to improving the accuracy of heart disorder diagnosi
Rancang Bangun Pemodelan Jaringan Hotspot Menggunakan Mikrotik Pada CV Ahza Computer Dengan Hierarchical Token Bucket (HTB)
Get PDFPada saat ini banyak orang menggunakan internet sehingga menjadi kebutuhan wajib diera sekarang ini. Namun, dengan berkembangnya interenet terdapat masalah yaitu manajemen bandwith dan pemanfaatan Quality of service yang belum maksimal. Tanpa adanya manajemen bandwith maka akan menimbulkan terjadinya masalah pada bandwith yang diterima client maupun user.Penelitian ini bertujuan untuk mengetahui bagaimana penerapan pembagian bandwith menggunakan Hierarchical token bucket pada layanan hotspot Cv. Ahza Computer, dan untuk mengetahui cara mengolah data hotspot menggunakan mikrotik.Metode penelitian yang digunakan adalah research and development, dengan melalui tahapan pengembangan, pendefinisian, desain, penyebaran, manajemen bandwith. Hasil pengujian skala likert atau kuesioner didapatkan nilai rata-rata 92% untuk kecepatan internet yang merata disetiap client dan user. Selama dilakuakn pengujian internet didapatkan hasil throughput 2910 Kbits/s, Packet loss 0%, Delay 2,638ms, Jitter 2,78 ms. Pengujian dilakukan menggunakan aplikasi wireshark dan disimpulkan bahwa dengan hierarchical token bucket dapat membagi bandwith secara adil dan merata secara hirarki sesuai divisi yang ada di Cv. Ahza Computer. Keywords : Hotspot mikrotik, HTB, Quality Of Service, Manajemen Bnadwit
Penerapan Kendali Logika Fuzzy pada Proses Pendinginan Panel Surya
Get PDFSalah satu faktor yang dapat mempengaruhi kinerja panel surya selain radiasi matahari, dan juga kondisi lingkungan sekitar panel adalah suhu. Panel surya akan menerima panas yang berasal dari radiasi matahari, sehingga menyebabkan suhu pada panel meningkat melebihi nilai suhu optimal yang disarankan dan kondisi ini menyebabkan kinerja dan juga efisiensi dari sel surya turun drastis. Setiap kenaikan suhu panel surya sebesar 1 ℃ dari 25℃ akan mengakibatkan pengurangan daya keluaran yang dihasilkan sebesar kisaran 0,4-0,5 %. Sistem pendingin air aktif merupakan salah satu dari beberapa teknologi yang telah terbukti mampu mengurangi kehilangan panas dan meningkatkan energi listrik pada modul fotovoltaik (PV). Penerapan kendali logika fuzzy pada sistem pendingin panel surya berbasis air menghasilkan perolehan energi bersih yang lebih unggul sebesar 43,90Wh atau meningkat sebesar 13,55% jika dibandingkan proses pendinginan tanpa memasukan kedali logika fuzzy dimana perolehan energi bersihnya berkurang sebesar 9,72%. Nilai efisiensi yang dihasilkan dari proses pendinginan dengan penerapan kendali logika fuzzy sebesar 20,33% lebih besar jika dibandingkan dengan proses pendinginan tanpa logika fuzzy yaitu 19,56%
Analisis dan Penerapan Manajemen Risiko Keamanan Sistem Informasi di RSUD XYZ Menggunakan Metode OCTAVE Allegro
Get PDFPenggunaan teknologi informasi sangat penting bagi operasional rumah sakit, namun memiliki risiko yang mengancam kelangsungan bisnis jika tidak dikelola dengan baik. Penelitian ini menilai risiko keamanan informasi di RSUD XYZ dengan menggunakan kerangka kerja OCTAVE Allegro, dengan fokus pada aset informasi penting seperti data pasien dan rekam medis elektronik (EMR). Analisis menyoroti integritas sebagai kebutuhan keamanan utama untuk aset-aset ini. Temuan utama mengungkapkan bahwa kepercayaan dan reputasi pelanggan merupakan area yang paling kritis dalam penilaian risiko, dengan strategi mitigasi yang disesuaikan berdasarkan tingkat risiko. Ancaman berisiko tinggi membutuhkan mitigasi segera, ancaman berisiko sedang membutuhkan tindakan terencana, dan ancaman berisiko rendah dikelola melalui pemantauan berkala. Strategi mitigasi yang diusulkan meliputi otentikasi dua faktor, enkripsi data, dan pelatihan keamanan karyawan. Penelitian ini memberikan pemahaman yang komprehensif tentang manajemen risiko aset informasi dan menawarkan solusi praktis untuk meningkatkan keamanan dan efisiensi operasional RSUD XYZ.
INVERSE DISTANCE WEIGHTED METHODS IN GROUNDWATER MODELLING PONJONG AREA, GUNUNG KIDUL REGENCY, SPECIAL REGION OF YOGYAKARTA, INDONESIA
Get PDFGroundwater modeling is needed to display the underground dimensions of groundwater. The Inverse Distance Weighting (IDW) technique is the choice as the basis for groundwater model analysis because the analysis using this technique remains accurate even though it only uses a few sample points. The groundwater model in Sidorejo Village, Ponjong District, Gunungkidul Regency, Yogyakarta Special Region has a water thickness of between 4.5 – 13.85 meters. With a pore aquifer system, because based on data from field observations and interpretation of geological maps, Sidorejo village, Ponjong District, Gunungkidul Regency, Yogyakarta Special Region is included in the Wonosari formation with geological structures in the form of limestone, reef, calcarenite, calcarenite tuffan. As for the direction of groundwater flow to the west, following the slope of the slope found at the study site. While the results of groundwater quality analysis using the Inverse Distance Weighting (IDW) technique by testing several parameters including the degree of acidity (pH), electrical conductivity (DHL), Total Disolved Solid (TDS), iron (Fe), calcium (Ca) , magnesium (Mg), and calcium carbonate (CaCO3) it can be concluded that all test well samples indicated no contamination because all test parameters were still within normal limits