Australian Computer Society: ACS Digital Library
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A Survey of Current e-Business (E-Government)
Get PDFThe Internet is a dynamic part of the business scene and there have been many examples of success and failures of e-commerce and e-business ventures. A survey was administered asking questions about industries understanding of current e-business (e-government) practices in Australia. The object of the survey was to provide a benchmark of current practice. The results of this survey could have a major impact on academic curricula. The survey was sent to 671 Australian Businesses and was addressed to the Chief Information Officer. Only twenty four usable questionnaires were returned and while it is accepted that this is a limited sample, disturbing trends have appeared with respect to the lack of strategic planning for information technology use particularly in medium sized businesses in Australia. In addition, relationships between key factors associated with the business objectives for their IT infrastructure and the benefits of the organisation’s Extranet, Intranet and Internet initiatives were identified
An Ontology For Mobile Situation Aware Systems
Get PDFThis paper introduces a novel design artefact, namely a generic situation management ontology based on situation theory. This ontology contributes to the foundation knowledge base of mobile service delivery systems for future research and systems design. It demonstrates the applicability, and feasibility of using situation theory in the design of reactive information systems. The support within the ontology for context based filtering for situation detection also contributes to the efficiency of implementation and operation of situation driven reactive information systems.
Highly mobile people (HMPs) require flexible, reactive service delivery due to their regularly changing location and activities and the lack of a wired network connection. A mobile service delivery system should be able to detect relevant events that occur such as change of location, availability of new last-minute specials, sales opportunities and safety issues and then reactively take action in response to these events. This paper describes a generic situation management ontology that was developed in OWL using the ontology development tool, Protégé. The ontology is combined with domain specific classes in the travel domain to create a travel situation management ontology that can be used as the basis for a ubiquitous mobile travel service application. Using a typical independent traveller scenario, the travel situation management ontology is instantiated to demonstrate its effectiveness
A Ranking List for Information Systems Journals: Addendum March 2008
No full textIn 2007 we published a paper describing the approach the Australian Council of Professors and Heads of Information Systems (ACPHIS) had used in developing a ranked list of information systems journals. In late 2007 more details became available on the DEST requirements relating to journal and conference rankings for the Research Quality Framework (RQF). This prompted a response from the ACPHIS community and a review of the first list. As our original paper was written and published prior to the review and further work has been undertaken on the development of the list, it is therefore appropriate to provide an update of the revised Ranking list and the process undertaken to arrive at the updated list. Although the RQF in its current form has been abandoned, for the community maintaining a Ranking list is still important, and may be used in a revised version of the RQF in the near future. This addendum describes the process undertaken to arrive at the new extended ranking list
The Development of a B2G Online Authentication Standard: a design perspective of the policy consultation process
Get PDFThe primary focus in design science research is the development of innovative and useful system artifacts. Apart from IT-centric artifacts such as software and hardware, design research outputs can also include constructs, models, methods and better theories. However, there is very little published research concerned with these alternative artifact genres. The research reported in this paper focuses on one of these alternative design outputs that are of particular interest to information systems; the development of innovative technology standards. In this paper it is argued that much can be learnt from using a design science approach to analyze these types of information systems artifacts. A design science theory of punctuated action is presented and used to briefly explore the public consultation process in the development of a B2G online authentication standard for the Australian Federal Government
Information Systems Outsourcing Relationship Model
Get PDFIncreasing attention is being paid to what determines the success of an information systems outsourcing arrangement. The current research aims to provide an improved understanding of the factors influencing the outcome of an information systems outsourcing relationship and to provide a preliminary validation of an extended outsourcing relationship model by interviews with information systems outsourcing professionals in both the client and vendor of a major Australian outsourcing relationship. It also investigates whether the client and the vendor perceive the relationship differently and if so, how they perceive it differently and whether the two perspectives are interrelated
Gender and Equity in e-Learning
Get PDFLiterature to date suggests contrary indicators of acceptance of the use of technology to support learning by females. With the increasing adoption of information technology to support teaching and learning, it is imperative that factors which may impede student learning are identified. The research reported here is of a large-scale survey of the perceptions of university students about eLearning and their use of the online learning environment. The aim of the survey was to gather data to inform about online learning practices at the University. The results were explored, amongst other factors, by gender. Findings include no significant differences between the female and male students with respect to being able to use the online learning environment confidently and effectively. In general the female students were more willing to participate in online discussions. However, there was no difference between the female and male students regarding their willingness to voice their opinions online. An unexpected result was the greater value placed by female students on using the online environment for communicating and collaborating with students of diverse background
An Inconvenient Truth: the invisibility of Women in ICT
Get PDFThis paper presents research findings from an Australian Faculty of Information and Communication Technology (FICT) against a backdrop of declining interest amongst women in courses and careers in Information and Communication Technology (ICT). It poses the question of why research conversations around women in ICT are still pedagogically ignored, even after over twenty years of gender research and projects. In reporting the findings of this research project it seeks an understanding of and remedy for the steep decline of interest and uptake of ICT places at tertiary institutions in Australia, particularly amongst young women. In addition to understanding gender differences in educational motivation and performance, and appreciating the challenges posed to ICT education, readers must also be cognisant of the steep decline of interest in careers in ICT in general
Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency
Get PDFThe research presented in this paper was motivated by the thrust in Australia to move to whole of e-government. The aim was to determine the level of readiness towards the implementation of customer relationship management (CRM) in Australian Federal Government departments and agencies. As such the research presented in this paper represents an initial phase of research that focusses on CRM implementation in the highest level of government in this country. To address the research objective, data were collected through the distribution of an electronic questionnaire to 23 Australian Federal Government departments and agencies using a previously validated questionnaire. The main finding of the research was that a majority of the departments and agencies are only in the early stages of moving toward implementation of collaborative CRM. This suggests that a concerted effort needs to be made to encourage less developed departments and agencies to make this transition. Until collaborative CRM is accomplished, the ultimate goal of whole of e-government in Australia cannot become a reality. However, a positive aspect of the results is that some departments and agencies are in a position of collaborative CRM. This means that those not so positioned can benefit from the ‘best practice’ processes already adopted in the more CRM advanced Australian Federal government departments and agencies
User Participation in Contemporary IS Development: an IS management perspective
Get PDFUser participation in IS development has become an established practice perceived to improve both the development process and its outcomes. Recently, however, Markus and Mao (2004) have highlighted the need to revisit user participation in light of the changing IS development environment. A survey of New Zealand organisations with 200 or more full-time employees was undertaken in order to obtain an updated assessment of the actual practice of user participation in IS development projects. The results suggest that user participation continues to be a dominant aspect of IS development. The paper provides empirical data on the common reasons for having users participate and the form and types of user activities in development. The responding organisations perceived user participation to be beneficial to IS development in their recent IS projects, and many intended continuing or increasing their current levels of user participation in the future