Australian Computer Society: ACS Digital Library
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How do ICT project managers manage project knowledge in the public sector? An empirical enquiry from the Victorian Public Sector in Australia
Get PDFProjects are temporal organisation forms that are highly knowledge-intensive and play an important role in modern public (and private) sector organisations. The effective and efficient creation, dissemination, application and conservation of relevant knowledge are a critical success factor in the management of projects. Yet, project management (PM) and knowledge management (KM) are two distinct disciplines. This paper explores the relationship between PM and KM by analysing the literature at the intersection of those disciplines and presenting the empirical results of a case study of the Victorian Public Sector (VPS) in Australia. A series of 14 interviews were conducted to explore how ICT project managers manage project knowledge across the departments of the VPS. Findings show a strong preference among the participants for informal, face-to-face interactions and agile approaches to facilitate knowledge transfer and creation in ICT project environments
A Post Publication Review of "Enhancing client welfare through better communication of private mental health data between rural service providers"
No full textA short post publication review of a recent AJIS paper
Special Section on Rural and Remote ICT: Broadband Rural, Regional and National Impacts
Get PDFEditorial for the Special Issue on Rural and Remote ICT: Broadband Rural, Regional and National Impact
Construction and Use of a ‘Green Growth’ Tourism Decision Support System: A Multi-Model Approach
Get PDFFor design, development, implementation and use of an information system (IS) to constitute a valid research activity, the system should support the solution of a non-trivial and important problem and it should be original, drawing on existing theories and knowledge. The design of one such system is described in this paper: specifically, a decision support system (DSS) designed to support the development of ‘Green Growth’ (GG) strategies for Travelism (Travel & Tourism) destinations. A sound GG strategy is important: first, because tourism is a major contributor to the global economy - particularly for developing and island states; second because it represents some 5% of greenhouse gas (GHG) emissions and these are increasing faster than the global norm; and third because the environment is an essential element of destination attractiveness. Thus, the problem domain is certainly non-trivial and important. It is further argued that the design of the DSS artefact described is original and novel in the sense that: i) it supports the entire GG strategy development process (which is actually cyclical); ii) it allows for the sharing of data, functionality and knowledge between different DSS applications and different strategy development exercises in a seamless, integrated manner; and iii) it will be deployed in a global community based program in 2016. System design draws heavily on previous IS, information management and software engineering research; particularly with regard to use of abstraction and interfaces in support of component sharing and reuse
Security and Privacy Concerns for Australian SMEs Cloud Adoption: Empirical Study of Metropolitan Vs Regional SMEs
Get PDFNew national infrastructure initiatives such as National Broadband Network (NBN) could enable Small and Medium-sized Enterprises (SMEs) in Australia to further embrace Cloud computing service. However, the ability of Cloud computing to store data remotely and share services in a dynamic environment bring along with it Cloud security and privacy concerns. In this study, we examined the influence of privacy and security factors on Cloud adoption by Australian SMEs through a questionnaire survey. Data was collected from 150 SMEs (i.e. 79 metropolitan SMEs and 71 regional SMEs) and structural equation modelling was used for data analysis. The findings show that Cloud privacy and security factors are not the most critical concern for Australian SMEs. Moreover, the results indicate that Cloud computing adoption is not influenced by the geographical location of the SMEs. This study extends the current understanding of Cloud computing adoption by Australian SMEs
Development of a DSS and Online Tools to Support Sleep Disorder Consultations using Design Science.
Get PDFMedical decision making takes place in a complex and dynamic environment, involving various individual and organisational stakeholders. In such contexts supportive information systems are required to be designed for practical efficacy, emphasising transparency, usability, and usefulness to their primary users. At the same time, they need to demonstrate improved efficiency and diagnostic accuracy. In addition, they also need to provide effective communication of relevant information. This paper describes the use of design science to develop and evaluate a DSS incorporated into online tools to support sleep physician’s diagnosis of sleep disorders. The design science approach offers guidance for developing this solution, that ensure the artefacts fit into their usage context, and that development and evaluation principles that generalise to similar problem domains are identified. How this project fits in the design science guidelines is specified, thus demonstrating how this philosophy and methodology advances theory particularly relevant to other similar medical diagnostic domains. The usability and technical evaluation of the set of tools indicated provide clear practical benefits at patient, physician and organisational levels
A Design Science Research Methodology for Expert Systems Development
Get PDFThe knowledge of design science research (DSR) can have applications for improving expert systems (ES) development research. Although significant progress of utilising DSR has been observed in particular information systems design – such as decision support systems (DSS) studies – only rare attempts can be found in the ES design literature. Therefore, the aim of this study is to investigate the use of DSR for ES design. First, we explore the ES development literature to reveal the presence of DSR as a research methodology. For this, we select relevant literature criteria and apply a qualitative content analysis in order to generate themes inductively to match the DSR components. Second, utilising the findings of the comparison, we determine a new DSR approach for designing a specific ES that is guided by another result – the findings of a content analysis of examination scripts in Mathematics. The specific ES artefact for a case demonstration is designed for addressing the requirement of a ‘wicked’ problem in that the key purpose is to assist human assessors when evaluating multi-step question (MSQ) solutions. It is anticipated that the proposed design knowledge, in terms of both problem class and functions of ES artefacts, will help ES designers and researchers to address similar issues for designing information system solutions
Australia’s National Health Programs: An Ontological Mapping
Get PDFAustralia has a large number of health program initiatives whose comprehensive assessment will help refine and redefine priorities by highlighting areas of emphasis, under-emphasis, and non-emphasis. The objectives of our research are to: (a) systematically map all the programs onto an ontological framework, and (b) systemically analyse their relative emphases at different levels of granularity. We mapped all the health program initiatives onto an ontology with five dimensions, namely: (a) Policy-scope, (b) Policy-focus, (c) Outcomes, (d) Type of care, and (e) Population served. Each dimension is expanded into a taxonomy of its constituent elements. Each combination of elements from the five dimensions is a possible policy initiative component. There are 30,030 possible components encapsulated in the ontology. It includes, for example: (a) National financial policies on accessibility of preventive care for family, and (b) Local-urban regulatory policies on cost of palliative care for individual-aged. Four of the authors mapped all of Australia’s health programs and initiatives on to the ontology. Visualizations of the data are used to highlight the relative emphases in the program initiatives. The dominant emphasis of the program initiatives is: [National] [educational, personnel-physician, information] policies on [accessibility, quality] of [preventive, wellness] care for the [community]. However, although (a) information is emphasized technology is not; and (b) accessibility and quality are emphasized cost, satisfaction, and quality are not. The ontology and the results of the mapping can help systematically reassess and redirect the relative emphases of the programs and initiatives from a systemic perspective
A Post Publication Review of "Students' Computing Use and Study: When More is Less"
No full textA short post publication review of a recent AJIS paper
Brand Switching Pattern Discovery by Data Mining Techniques for the Telecommunication Industry in Australia
Get PDFThere is more than one mobile-phone subscription per member of the Australian population. The number of complaints against the mobile-phone-service providers is also high. Therefore, the mobile service providers are facing a huge challenge in retaining their customers. There are a number of existing models to analyse customer behaviour and switching patterns. A number of switching models may also exist within a large market. These models are often not useful due to the heterogeneous nature of the market. Therefore, in this study we use data mining techniques to let the data talk to help us discover switching patterns without requiring us to use any models and domain knowledge. We use a variety of decision tree and decision forest techniques on a real mobile-phone-usage dataset in order to demonstrate the effectiveness of data mining techniques in knowledge discovery. We report many interesting patterns, and discuss them from a brand-switching and marketing perspective, through which they are found to be very sensible and interesting