Australian Computer Society: ACS Digital Library
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An Exploratory Study Investigating How and Why Managers Use Tablets to Support Managerial Decision-Making
Get PDFManagers are often mobile and a large proportion of their work is dealing with decisions. Although many managers currently use tablet computers in their work, there is little research on the use of tablets for managerial decision-support. This exploratory study aims to investigate the ways in which managers use tablets to support their decision-making and the reasons why they do so. Using Task-Technology Fit theory, semi-structured interviews were conducted with 20 managers, 17 of whom used tablets for their work-related decision-making. The study reveals managers’ tablet usage patterns in terms of location, tablet applications, decision activities and types. This study has also found that a range of tablet characteristics and decision-task characteristics affect managers’ use of tablets to support decision-making at work. This exploratory study contributes to both academia and industry by providing evidence on the tablet decision-support area, and affording organisations, tablet vendors and tablet application developers informative findings for further improvement in the provision of tablet-based decision support
PoDMan: Policy Deviation Management
Get PDFWhenever an unexpected or exceptional situation occurs, complying with the existing policies may not be possible. The main objective of this work is to assist individuals and organizations to decide in the process of deviating from policies and performing a non-complying action. The paper proposes utilizing software agents as supportive tools to provide the best non-complying action while deviating from policies. The article also introduces a process in which the decision on the choice of non-complying action can be made. The work is motivated by a real scenario observed in a hospital in Norway and demonstrated through the same settings
Theorizing E-Commerce Business Models: On the Impact of Partially and Fully Supported Transaction Phases on Customer Satisfaction and Loyalty
Get PDFAlthough considerable research has been conducted on the definition and classification of e-commerce business models, little research has integrated the support and impact of distinct transaction phases within e-commerce business models. Indeed, any channel design decisions depend on the arrangement of the three transaction phases, viz. information phase, agreement phase and fulfilment phase. Whereas in literature, a complete support of transaction phases is implicitly assumed, in practice, e-commerce firms exist that consciously do not support all three transaction phases through the online channel. In cases for which only certain phases are supported in one channel, the customer is required to switch to another channel to complete the transaction. To gain an initial understanding of the relevance of transaction phases, we examine the influence of transaction phase support in one channel on satisfaction and reuse intention of an e-commerce website under consideration of users’ prior experiences. We conduct a laboratory experiment involving two e-commerce business models that differ only in the number of supported transaction phases via the online channel. Empirical data was analysed using a Bayesian network approach. Our analysis indicates the types of users who value partial support compared to those users who prefer full support of transaction phases. The results will assist firms in meeting future challenges regarding user engagement and attraction to their online stores
Factors driving employee participation in corporate BYOD programs: A cross-national comparison from the perspective of future employees
Get PDFAs individuals all around the world increasingly use mobile devices in their daily life, their desire to use the same devices in the workplace continuously grows. In response, organizations are more and more allowing their employees to use their own devices for both business and private purposes and offer so called ‘Bring-your-own-Device’ (BYOD) programs. For organizations with global operations there is a need to examine the drivers of BYOD demand across different national cultures to assess how to develop a successful BYOD program. Based on recent literature on BYOD, we examine how different factors contribute to employees’ behavioural intention to participate in a BYOD program across different national cultures. The model was examined by surveying students from China, Germany and U.S. in their final term. The results show significant cross-cultural differences, particularly regarding the 'Perceived Threats'. Overall this study offers novel insights for cross cultural BYOD implementations
How do the design features of health hackathons contribute to participatory medicine?
Get PDFThe Hackathon concept is attracting interest as a vehicle for participatory development in both Health and Information systems. Publically available datasets, cloud based data storage, and increasingly sophisticated analytical methods, combined with user friendly development tools for mobile devices are inspiring innovation in the participatory medicine space. This has the potential to disrupt traditional methods and deliver solutions more rapidly, and in a form more likely to meet requirements. In health applications this involves putting the patient and their supports at the centre of design. This work contributes to solving the challenges involved in bringing a diverse cohort of designers, developers, problem owners, healthcare providers, patients, and citizens together to solve user-driven self-care problems using technology. We use a descriptive case study approach focussing on two weekend-long hackathons dubbed “Health Hackathon: Solving Self-care”. We gather thick data from multiple sources according to the process defined by Geertz (1994) first, to provide a rich picture of the role of hackathons in participatory medicine and second, to contribute evidence to the practise of running a hackathon. Some key originalities of our work include seeking more candid responses via self-serve interviews. Through this, controversially, we noted a marked emphasis on the creative process over concerns for privacy and ethics around the personal data cloud created by hackathon products. We build on existing theories of participatory medicine and emerging methodologies for conducting hackathons to provide evidence of the efficacy of the hacking approach both in terms of outcome and team dynamics. Through interviews, observation, twitter feeds and a pre-survey, we identify a number of success factors including (1) group size, (2) maturity of the idea, (3) level of involvement of a mentor, and (4) involvement of students. In addition we identify five skills identified by successful health hackathon participants; knowledge, patient focussed skills, analytical skills, software design skills and professional perspective. In common with previous studies we find that there are considerable social benefits that accrue in running a hackathon. Participants meet new people and learn first-hand of the challenges and opportunities provided by the skill sets and work environments of others. This work builds on the existing body of research concerning hackathons and in particular work in the context of participatory medicin
An Examination of the Mediating Role for a Nursing Information System
Get PDFThis paper reports on findings from an examination of a nursing information system through the lens of Activity Theory. The information system was designed to support real-time nursing documentation in acute care hospital contexts. The objective was to enable superior nursing care to ensue by providing nurses with the opportunity to document patient care data into a tablet computer located at the patient bedside. The system was evaluated in a not-for-profit acute care hospital’s wards during its implementation. Nurses’ interactions with the system and their perceptions were collected and analysed through the lens of Activity Theory. The analysis highlighted nurses’ positive attitude towards the system and identified potential mediation capabilities as well as areas for improvements. Activity Theory was found to be useful to examine the positive and potentially problematic aspects of this new nursing information system
Scaling Information Infrastructures: the Case of the Medical Licensing System in a Southeast Asian Country
Get PDFScaling health information system from small scale pilots to national systems in developing countries poses a key challenge to system designers and health managers. As a consequence, many projects dissolve and die before they reach the scale where they are useful for information management. The concept of bootstrapping from the Information Infrastructure literature has proven useful to discuss and understand how to initiate and grow large-scale, complex and networked information systems from scratch. We use this concept to analyze and discuss an empirical case of building a large scale medical licensing system in a Southeast Asian country. Beyond describing the process leading up to the success of the licensing system, we contribute by identifying a range of factors influencing the bootstrapping process and we suggest extensions to make the bootstrapping strategy relevant in this context
Social Media Exploration 1.1
Get PDFHe uri t?nei mai i ng? tai e papaki tu ana ki mauao, no te ia moana o te awanui, te ia-auraki o Tauranga ka rere i te ao ka rere i te po. Ko Ngaiterangi te iwi, ko ng? moutere whakaruruhau o Matakana ng? turangawaewae ?ku. Koira te p?take o t?ku t?ngaengae. Tauranga Moana Tauranga Tangata. I descend from the tides that crash and break against my ancestral mountain named Mauao. I am of the great running currents of my sea fearing people, The Vein of our lives, Te Awanui. The islands of Matakana are where I plant my feet and call home. That is my very foundation from where I will always draw life. Tauranga’s sea, and Tauranga’s people are one.
Archiving the Aboriginal Rainbow: Building an Aboriginal LGBTIQ Portal
Get PDFIndigenous LGBTIQ people are a marginalised group that do not have the luxury of representation on a broad range of social and cultural issues. The development of various online projects aims to challenge that. This paper is a discussion of the development of a blog project which supports Aboriginal and Torres Strait Islander LGBTIQ peoples through link sharing online on social media. The themes of identity, social media, and Indigenous activism are rehearsed in this paper to demonstrate the potential for emerging projects that challenge oppressive politic