Australian Computer Society: ACS Digital Library
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A Post Publication review of "The challenges involved in establishing a research technique"
Full text linkThis post-publication review offers a short review of a recent paper by Clarke (2020) and the author's response
The Impact of Ambivalent Perception of Bureaucratic Structure on Cyberloafing
Full text linkCyberloafing, defined as the use of the Internet for personal use at the workplace, is emerging as a serious concern for organizations as it disrupts the attainment of organizational objectives. A systematic literature review, conducted as a part of this research, of antecedents of cyberloafing behaviour show that research exploring the relationship between the perception of organizational structure and cyberloafing is at a nascent stage. Acknowledging the underexplored state of research in this area, we investigated this relationship through a quantitative study using a sample of 201 employees, and the containment theory as the base. Our study results indicate that an ambivalent perception of the bureaucratic structure has a differential impact on the cyberloafing activities through serial mediation of two important attitudes, namely organizational identification and work engagement. Theoretical and practical implications are also discussed
Environmental Sustainability through Green Business Process Management
Full text linkThe climate change phenomenon, directly or indirectly, affects industries and nations. Governments and organizations have been challenged to identify their environmental impacts to address environmental sustainability issues. A promising, yet under-studied in this context, theme of information systems (IS) literature that has the potential to help with identifying, quantifying and managing environmental impacts is business process management (BPM). With its focus on continual process performance improvement, the capacity of BPM to contribute to Environmental Sustainability (ES) needs to be further explored. Yet, contributions from the BPM research community and the impact of these contributions appear to be fragmented. In this paper, we present a systematic literature review to explore BPM contributions to ES, with a focus on environmental performance indicators (EPIs) as well as relevant organizational factors related to ES and BPM. In doing so, we identify and explore ‘Green BPM’ contributions and suggest ways to advance BPM research in the context of ES
A Hyperconnected Smart City Framework: Digital Resources Using Enhanced Pedagogical Techniques
Full text linkRecent technological advancements have given rise to the concept of hyper-connected smart cities being adopted around the world. These cities aspire to achieve better outcomes for citizens by improving the quality of service delivery, information sharing, and creating a sustainable environment. A smart city comprises of a network of interconnected devices also known as IoT (Internet of Things), which captures data and transmits it to a platform for analysis. This data covers a variety of information produced in large volumes also known as Big Data. From data capture to processing and storage, there are several stages where a breach in security and privacy could result in catastrophic impacts. Presently there is a gap in the centralization of knowledge to implement smart city services with a secure architecture. To bridge this gap, we present a framework that highlights challenges within the smart city applications and synthesizes the techniques feasible to solve them. Additionally, we analyze the impact of a potential breach on smart city applications and state-of-the-art architectures available. Furthermore, we identify the stakeholders who may have an interest in learning about the relationships between the significant aspects of a smart city. We demonstrate these relationships through force-directed network diagrams. They will help raise the awareness amongst the stakeholders for planning the development of a smart city. To complement our framework, we designed web-based interactive resources that are available from http://ausdigitech.com/smartcity/
Implementing Data Strategy: Design Considerations and Reference Architecture for Data-Enabled Value Creation
Full text linkWith the arrival of Big Data, organizations have started building data-enabled customer value propositions to increase monetizing and cost-saving opportunities. Organizations have to implement a set of guidelines, procedures, and processes to manage, process and transform data that could be leveraged for value creation. This study has approached the journey of an organization towards data-enabled value creation through four levels of data processing, such as data extraction, data transformation, value creation, and value delivery. This study has critical inferences on using data management solutions such as RDBMS, NoSQL, NewSQL, Big Data and real-time reporting tools to support transactional data in internal systems, and other types of data in external systems such as Social Media. The outcome of this study is a methodological technology independent data management framework an organization could use when building a strategy around data. This study provides guidelines for defining an enterprise-wide data management solution, helping both the academicians and practitioners
Improving Emergency Department Through Business Process Redesign: An empirical study
Full text linkThe Emergency Departments (ED) of hospitals are poised for continuous improvement due to increasing demand. The ED are places where the efficiency of the services provided can save lives and therefore it should be seen as an area of maximum interest for process optimisation. This research aims at verifying if the application of Business Process Management (BPM) heuristics positively impacts the length of stay (LoS), without deteriorating the quality of the service provided. The methodology that underlies this research is a case study carried out in the ED of a public hospital. The data was gathered from individual interviews, focus groups, direct observation and document analysis. The BPM life cycle stages were followed. In addition, a simulation tool was used, and heuristics were chosen based on Devil’s Quadrangle theory. Three scenarios of the ED were considered. Additionally, three heuristics and any combination of them were also considered. Results show that heuristics positively impact the time variable without affecting the quality of the service, resulting in value gains for the patient. In terms of time consumption, the average LoS in the process was reduced by 22.5%, 15.9%, and 20.9% for each of the considered scenarios, while the maximum LoS was reduced by 29.2%, 36.2% % and 37.4%. Implications from these results were analysed. The novelty of this research is supported by the absence of studies applying BPM heuristics to ED. This research is a step forward to ally BPM heuristics and ED processes
The Shared Responsibility Model: Levers of Influence and Loci of Control to aid Regulation of Ethical Behaviour in Technology Platform Companies
Full text linkThis exploratory paper provides social context for platform corporations and examples of ethical transgressions by them and then canvasses the role of various organizational actors in controlling the ethical behaviour of ‘platforms', which may be seen to be more than usually problematic in this regard. From this survey, the conclusion is drawn that there may be no single actor that offers sufficient leverage to change organizational ethical behaviour. The paper then suggests the Shared Responsibility Model as a possible conceptual framework for a better understanding of the issue of ethical control and recommends practical interventions that may assist in realizing ethical behaviour by platforms that more closely aligns with societal expectations. The paper offers a caution about the side-effects of interventions to improve ethical behaviour, before concluding by pointing out implications of these findings for state-actor regulators and avenues for future research
Fake News Case Study during the Australian 2019 General Election
Full text linkSocial media is used by all aspects of society from citizens to businesses, but it also now used by political parties. Political parties use social media to engage with voters as a method of attract new voters or reinforcing the views of political parties’ current supporters. An important consideration is the ethical conduct of political parties and politicians in how they use social media. It is now recognized that social media can also have negative aspects seen by the introduction of Fake News. These negative aspects of social media are often overlooked and have not been explored from a research perspective. This paper looks at the Australian 2019 General Election and discusses a major Fake News example that occurred during that election. The paper will also describe the different types of social media data was collected during the study and also present the analysis of the data collected as well discussing the research findings including the ethical issues
Preface Ethics in the Cyber Age and exploring emerging themes and relationships between ethics, governance and emerging technologies
Full text linkPreface to the special section of selected papers from the 8th Australasian Institute of Computer Ethics (AiCE) conference, held in Melbourne, 19-20th August, 2019
Making IS Relevant in a Connected World: Revisiting the Intellectual Structures Framework
Full text linkThe exponential growth of the Internet since the mid-1990s has greatly expanded the capacity of people everywhere to interconnect and engage through digital technologies. As a complex adaptive system of systems, the Internet has extended the range and complexity of phenomena of interest to Information Systems (IS) scholars. This is both an exciting opportunity and a challenge which we explore in this paper by revisiting the Intellectual Structures Framework (Hirshheim et al. 1996) which attempted to make sense of the fragmented adhocracy of IS, before the expansion and penetration of the Internet. We suggest that the IS adhocracy, with its multi-disciplinary and systems-oriented nature, gives IS researchers the requisite variety to contend with the increasingly diverse digital ecologies of IS-enabled human activities that have emerged in the ensuing two decades. Based on relevant research over these two decades we present a revised framework that (1) reflects the complexities of contemporary IS phenomena and (2) can act as an instrument for analysing such phenomena across a spectrum of human activities. We justify the form and content of the Revised Intellectual Structures Framework, providing examples of its application in IS research using appropriate research methods and techniques. We argue that our revisions to the original framework provides individuals, organisations, and societies with a conceptual lens that is necessary to better address the challenges and opportunities posed by the complexities of contemporary digital ecologies