E-Journal UPN "Veteran" Jatim (Universitas Pembangunan Nasional)
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Responsiveness of Government Organization To Citizens’ Demands : A Study Of Service Quality of Driving License Department In Surabaya City Indonesia
Full text linkKendali warga negara atas aktivitas pemerintah adalah perlu di dalam budaya demokrasi. Kecenderungan tanggung-jawab dan mutu telah mempengaruhi sektor publik yang menuntut tanggung-jawab dan peningkatan kesadaran publik. Menurut pendekatan manajemen publik yang baru, menunjukkan bahwa tantangan ini harus dipahami sebagai suatu konsep yang menyeluruh dari persepsi warga negara tentang operasi sektor publik dan tingkat organisasi publik yang sadar akan kebutuhan publik.Studi ini membuktikan suatu pengujian empiris hubungan antara permintaan warga negara dan kemampuan reaksi pejabat publik. Permintaan warga negara digambarkan sebagai persepsi warga negara atas layanan yang berkualitas yang disajikan oleh pemerintah, diterangkan dengan tiga variabel: kemampuan reaksi umum, kepuasan atas pelayanan, dan kepuasan atas operasional. Kemampuan reaksi pejabat publik dibagi dua kelompok. Pertama, kebijakan publik dan budaya organisasi menerangkan tingkatan makro yang diterangkan dengan tiga variabel: orientasi bisnis-sosial, kewiraswastaan, dan etika. Ke dua, sumber daya manusia dan mutu pegawai negeri menerangkan tingkatan yang mikro, diterangkan dengan tiga variabel: mutu kepemimpinan dan para manajer, mutu karyawan, dan tekanan. Dengan menggunakan three multiple hierarchical regression analysis diperoleh hasil riset yang menunjukkan bahwa kebijakan publik dan budaya organisasi mendominasi hubungan tersebut yang dirasakan oleh warga negaraKeywords: Kemampuan, Kepuasan, Orientasi Bisnis-Sosial, Kewiraswastaan, Etika, Mutu Kepemimpina
Analisis Perbedaan Kinerja Keuangan Pada Koperasi Mandiri Di Kabupaten Banyuwangi Atas Jasa Kantor Akuntan Publik
Full text linkThere are three sectors that give contribution in Indonesia economics, those are private sectors, co-operation and public sectors. Co-operation, that frequently called as “soko guru” Indonesia economics do not have a significant development. There are many evidence that make co-operation have a bad performance, many trouble in mismanagement, that make this institusion are not developed.Such kind of trouble is the lack of human resourcess skill in accounting. Accounting is needed in business to inform the right performance of the entity, It is also needed for the stakeholder to make a right decision on business. The role of public accountant to consultate co-operation in improving their skill in accounting is needed. Hopefully by the assistance of a public accountant, co-operation can improve their financial performance, so the entity could eficiently operationalized.The purpose of this research is to examine the role of public accountant in its assistance in co-operation work. Therefore, it was examined the difference of co-operation financial performance in co-operation that have accountant public assistance and co-operation that have not accountant public assistance.Sample of this research are co-operation that located in Banyuwangi. Financial performance ratios, those are net profit margin ration, current ratio and debt ratio used as variables in this research. The statistics tools to examine the hypotheses is t test.The research found that there are no differences in co-operation that use accountant public and none.Keywords: Net Profit Margin, Current Ratio, Debt Ratio, Financial Performance, Co-Operation, Public Accountan
Kemampuan Mahasiswa Berkomunikasi Lisan Melalui Proses Belajar Mengajar
Full text linkBasically improvement effort of competency and lecturer professionality becoming main attention of Higher Education Directorate General (Ditjen DIKTI). This thing based on conception that lecturer is one of a real important component in learning process, and directly influences improvement of quality of learning process for student. In working professionally, faculty of economics graduate hardly requires ability to oral communication. This research purpose to analyze ability of learning process in the effort increasing ability to oral communication of students. Ability to oral communication will be proxy without existence of fear in communicating.Base on research purpose, primary data applied in this research. Research population are junior students on academic year 2006/2007 and senior students which has gone through more than 120 sks. Both consist of economic development, economic management, & economic accountancy study program. The number of the students are noted about 636 junior and 738 senior students. From this two sub population amounts which not homogeneous, selected 468 students as sample base on Slovin formula and by using probability sampling technique. As respondent, the students are met when they are present in campus and not receiving lesson, during research period. Only 427 units data which can be analyzed by using ANOVA. Result of research indicates that there is no difference level of fear to oral communication between junior students with senior student. Under assumption that junior students and senior student as homogeneous population, then this result can concluded that learning process can increase ability of oral communication of students.Keywords: Oral Communication, Learning Proces
Reaksi Pasar Setelah Hasil Pemilu 2004 (Studi Terpilihnya SBY sebagai Presiden RI Periode 2004-2009)
No full textInterconnected political event sliver with economics stability a state. Chosen event of Susilo Bambang Yudhoyono on 20 October 2004 representing political event have national scale able to influence sentiment reaction of capital market in Indonesia is. Chosen of President of Susilo Bambang Yudhoyono on 20 October 2004 representing big achievement in democratian of Indonesian nation, namely Indonesian nation will execute election of president directly and in moderation if the event registered in general election history since Indonesia independence, because this matter represent firstly times rill in democracy in Indonesia. Many economic observer of prediction that perpetrator of money market and stock market will react positive to the is chosen of Susilo Bambang Yudhoyono as President of RI, and also the nun election at ease and peaceful relative. Based on breakdown of above hence this research aim to know and analyze abnormal difference return and also stock transaction volume before and after chosen event of Susilo Bambang Yudhoyono on 20 October 2004.Object in this research manufacturing business which commerce of its active share stock and joined into company of LQ- 45 on 20 October 2004 that is amounting to 16 company. To test hypothesis which raised in this research hence used different test analysis technique one sample ( test t sample one) . Of analysis above data which have been showed that first hypothesis which raised namely there abnormal difference return before and after chosen event of Susilo Bambang Yudhoyono on 20 October 2004, cannot be proven its truth, the mentioned supported by result of examination with test of t where obtained t-test equal to 0,763 with level of significant 0,465. and so do second hypothesis which raised namely there is difference of volume trading of activity before and after chosen event of Susilo Bambang Yudhoyono on 20 October 2004, cannot be proven its truth, the mentioned supported by result of examination with test of t where obtained t-test equal to 2,212 with level of signifikan 0,054. Keywords: Abnormal Return, Trading Volume Activit
Penerapan Experiential Marketing
Full text linkIn doing experiential marketing, bread boutique "Bread Talk" involves customer emotion in order to feel pleasure during they buy bread. With involving customer emotion in doing bread buying, so customer will get interesting experience during they buy product of Bread Talk. Interesting experience obtained by customer stimulate customer to be loyal. Purpose of this research to analyze influence experiential marketing against customer loyalty on bread boutique "Bread Talk" in Plaza Surabaya.Data used in this research is primary data obtained from respondent answer which come through questionnaire with interval measurement scale. The Respondents are buyers which buy bread in Bread Talk Plaza Surabaya more than 1 times. Sampling technique use incidental sampling with the number of respondent about 200 customers. Analytical technique use SEM which will better to see the causality which will be tested.Based on result of data processing, obtained that experiential marketing have positive effect toward customer loyalty in bread boutique Bread Talk. This thing mean if sense, feel, act and think from customer of bread boutique Bread Talk go up, so customer loyalty of Bread Talk go up too.Keywords: Experiential Marketing, Customer Loyalt