e-Jurnal STIE Pasaman (Sekolah Tinggi Ilmu Ekonomi)
Not a member yet
389 research outputs found
Sort by
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA BANK NAGARI CABANG LUBUK SIKAPING
Get PDFTHE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION WITH BANK NAGARI BRANCH LUBUK SIKAPING
This study aims to determine how much the influence of the dimensions of service quality to the level of satisfaction felt by customers who use the services of Bank Nagari Lubuk Sikaping Branch. The model which is used in this study is the method of observation, interviews, questionnaires, and literature study by using a likert scale and sampling method used was accidental sampling a total of 100 samples. The analytical method used is multiple linear regression method (multiple linear regression). The results showed that the dimensions of service quality consists of Tangible (X1), Empathy (X2), Responsiveness (X3), Reliability (X4), and Assurance (X5) collectively - have the same positive effect. Where the regression equation Y = 10.671 + 0.688 X1 + 0.057 X2 + 0.318 X3 + 0.996 X4 - X5 + 0.209 + e. In addition, the F-test shows that the quality of services has a significant impact on customer satisfaction with a significant level of 0.000 or 0%. While based on partial test (t), all the variables also have a significant impact on customer satisfaction for Tangible significance level is 0.001, or 0.1%; Empathy is 0,001, or 0.1%; Responsiveness 0.001 or 0.1%; Reliability 0,000 or 0%; Assurance of 0.004 or 0.4%.
Keywords: Customer Satisfaction, Tangible, Empathy, Responsiveness, Reliability, and Assurance
ANALISIS POTENSI PENERIMAAN PAJAK DAERAH KOTA BUKITTINGGI
Get PDFThe purpose of this research is to examine and analyze the potential tax revenue of Bukittinggi. To determine the revenue potential requires a research data using time series. Research using time series will help see how potential acceptance of any local taxes. The research used descriptive method quantitative and quanlitative, the research sources by collecting data, presenting and explaining the data through the numbers. Analysis by calculation of the potential local tax revenues based on the potential of the area, realization of acceptance, make comparisons with the regulations, see trend growth and how the projections in the future. The results found out of 11 (eleven) types of local taxes stipulated in Law No. 28 of 2009, which has been levied by the Bukittinggi as much as eight (8) types of local taxes. Potential local tax revenue of Bukittinggi in 2015 were mainly derived from hotel taxes.
Keywords: Local Tax Revenues, Potential of local tax, Projection
PENGARUH KOMITMEN ORGANISASI, MOTIVASI KERJA DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN STIE PASAMAN
Get PDFThis research aims to show: (1) the Influence of Organizational Commitment, Work Motivation and Work Discipline toward Employees’ Performance simultaneously (2) the Influence of Organizational commitment, Work Motivation and Work Discipline toward Employees’ Performance partially. The population was all employees In STIE Pasaman about 36 people. Samples were taken from all of the population were 36 people. The dissemination of questionnaires to 36 respondents, it was only returned 35 pieces of questionnaires from 36 respondents. Methods of analysis were using multiple regression analysis. The result showed: 1) the Influence of Organizational commitment (X1), work motivation (X2), work discipline (X3) toward the Employee Performance simultaneously (Y) was approximately 0.519 with Sig. 0,000
THE EFFECT OF REGIONAL ORIGINAL INCOME (PAD) AND GENERAL ALLOCATION FUNDS (DAU) ON CAPITAL GOODS EXPENDITURE IN WEST PASAMAN
Get PDFDelegation of budget management authority to Regional Governments in the framework of regional autonomy provides flexibility for Regional Governments to plan and implement development for the welfare of the people. For this purpose, one of the important aspects in the APBD is capital expenditure. Capital goods are very urgent for improving welfare and as a stimulus for improving the economy of the community. Among the sources of funds to finance capital expenditure are Regional Original Revenues (PAD) and General Allocation Funds (DAU). Are there funds obtained from PAD and DAU that are factors that influence the policy for the procurement of capital goods? This study will look at whether in the West Pasaman Regional this happened. The data studied were the 2012-2016 Regional Budget (APBD). The research method was quantitative associative where the hypothesis was tested by multiple linear regression. The results showed that both PAD and DAU had no significant effect. This shows that the policies of the West Pasaman Regional Government in the procurement of capital goods are not directly related to the amount of revenue from the PAD or the transfer funds in the form of DAU. Many other factors have resulted in why PAD and DAU have no significant effect on the procurement of capital, such as emergency sector financing and priorities.
Keywords: Capital goods expenditure, Regional Original Revenues (PAD) and General Allocation Funds (DAU
THE EFFECT OF HUMAN CAPITAL, ENTREPRENEURSHIP ORIENTATION AND MARKET ORIENTATION ON COMPETITIVE ADVANTAGE (CASE STUDY ON HOSPITALITY INDUSTRY IN CENTRAL JAVA)
Get PDFThis study aimed to determine the effect of human capital, entrepreneurial orientation and market orientation on competitive advantage in the hospitality or hotel service industry in Central Java. The method of data collection is done through a questionnaire. The population in this study are all lodging or hotel service business people in Central Java. there were 150 respondents involved in this study which resulted from random sampling. Data analysis was done by multiple regression. The results obtained in this study are human capital, entrepreneurial orientation and market orientation influence the competitive advantage in the hospitality or hotel service industry in Central Java. Keywords: Competitive advantage, human capital, entrepreneurial orientation, market orientatio
PERAN KUALITAS PELAYANAN DALAM MEBANGUN KEPERCAYAAN DAN LOYALITAS NASABAH BANK SYARIAH MANDIRI CABANG SIMPANG EMPAT
Get PDFBanking business on full competition today, need the implementation of marketing management perfectly. One of the important things in bank marketing activities is how to increase customer loyalty. The important factor in improving customer loyalty is customer trust, while one of antesedent of customer trust and loyalty is service quality. This study to analyzes the influence of service quality to increase the customer trust and customer loyalty in Bank Syariah Mandiri Simpang Empat Branch. The results showed that the service quality influence the customer trust significantly and also customer loyalty. There are many the other factors that affected to increase the trust and customer loyalty. Trust proved to be an important factor to increase the customer loyalty. This variable also as a full intervening variable in effect of service quality toward customer loyalty. The implication of this study is that in improving the customer loyalty, the management of Bank Syariah Mandiri Simpang Empat Branch should pay attention and improving the customer trust. To increase the customer trust can be done by improving the service quality.
Keywords: Customer loyalty, customer trust and service quality
ANALISIS PENGARUH FAKTOR-FAKTOR FUNDAMENTAL TERHADAP KINERJA PERUSAHAAN LQ 45
Get PDFThis research aims to examine the influence fundamental factors (ROE, DER, and Current Ratio) to performance of LQ 45 companies ( the companies performance are indicated by Price Book Value). The research period was from 2010 to 2013. Through purposive sampling methode, the research found 15 companies as sampling companies. Hipotesis examination was conducted using multiple linear regression with SPSS program. The result of the reasearch reveals that ROE, DER and CR influence LQ 45 companies performance simultanoesly while parsial examination shows ROE has influence LQ 45 companies performance positively, DER negatively influence the performance and finally, CR has no significant influence LQ 45 companies performance
Key Words : ROE, DER, CR and company performanc
NEED ANALYSIS OF NON-PERMANENT EMPLOYEES WITH FULL TIME EQUIVALENT (FTE) METHOD
Get PDFPerencanaan pegawai, terutama Pegawai Tidak Tetap (PTT), diperlukan agar jumlah pegawai sesuai dengan beban kerja dan tidak memberatkan anggaran sebuah organisasi. Salah satu metode yang digunakan untuk perencanaan pegawai berdasarkan analisis beban kerja adalah dengan menggunakan metode Full Time Equivalent (FTE), yaitu dengan memperkirakan perhitungan waktu yang dibutuhkan untuk menyelesaikan tugas-tugas suatu jabatan. Metode ini dipakai untuk menganalisis kebutuhan pegawai pada Dinas Perumahan Rakyat, Kawasan Pemukiman dan Pertanahan pada Pemerintah Kabupaten Banyuasin. Sumber data berasal dari interview informan yang mewakili setiap bidang untuk mengidentifikasi dan menentukan aktivitas-aktivitas dalam suatu tugas dan waktu yang digunakan untuk tugas tersebut. Hasil penelitian menunjukan bahwa jumlah PTT terlalu banyak dan jumlahnyapun tidak terdistribusi dengan baik disetiap bidang. Penelitian ini memberikan rekomendasi bagi pimpinan untuk mengambil keputusan terhadap jumlah pegawai tidak tetap di organisasi ini
PENGARUH LINGKUNGAN KERJA DAN PELATIHAN TERHADAP KINERJA KARYAWAN PTPN VI UNIT OPHIR SARIAK
Get PDFThe production of oil palm plantations , CPO (Curt Palm Oil), has been a mainstay of the economy of Indonesian commodities. In order to continue to rise the CPO production, the oil palm plantation company, must be able to increase production. So that the company is able to produce at an optimum level, necessary to support high-performing employees. This study to analyzed the effect of environment and training on employee performance on PTPN VI Ophir unit. The study population overall employee of PT. PTPN VI Ophir Unit as 625 people. The number of samples is set as 87 people based on Slovin formula. Measurement of variables with quantitative instruments with Likert scale. Hypothesis testing with multiple linear regression find the results that the environment has a positive and significant impact on employee performance with a coefficient of 0.384 and a significance value of 0.003
THE EFFECT OF EMPLOYEE INCENTIVES AND REWARDS ON EMPLOYEE PERFORMANCE
Get PDFThis study aims to determine the effect of giving incentives to employee performance, giving rewards to employee performance and giving incentives and rewards to the performance of employees. This study uses quantitative research methods, using saturated samples totaling 63 people. The results of the study obtained the consequences of giving incentives have a significant influence on employee performance, giving rewards has a considerable impact on employee performance. Providing incentives and rewards has a significant influence on employee performance with a coefficient of determination of 0.321. This can be interpreted that the variable giving incentives and rewards affects 32.1% of employee performance and other factors influence the remaining 67.9%