International Journal of Information Science and Management (IJISM)
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Electronic Commerce Customer Relationship Management: a Case Study of the Petrochemical Industry
No full textInformation Technology (IT) in recent years has become the major part of profitability, in industry, economy and cultures, where, IT has accounted for 60% of the industry in 2002. In the new millennium, Information Technology (IT) comes out very effectively and is becoming evident in both developed and developing countries. These areas especially within the fields of information gathering strengthen networks in the broadest sense. Moreover, E-transformation has become a silent revolution. The frenzy of the dotcom years has gone, but the quiet work of harnessing the Internet to derive efficiencies in both business and government, if anything, has intensified. The Internet offers solutions to the twin priorities in these harsher economic times: saving costs and reaching customers. In this article we will explain Electronic Customer Relationship Management and its impact on petrochemical industry, and we will suggest necessary recommendations for use of this important aspect of IT
Influential factors of B2B E-Commerce Acceptance in SMEs’ Structure and Process
Get PDFStudying the effects of B2B e-commerce adoption on the SMEs process and structure is crucial for businesses. Extant researches have investigated the impacts of adopting e-commerce and provided some findings, but the varied theoretical approaches have produced results that reflect the impacts of either external or internal factors of adopting e-commerce. However, these approaches did not use a complete model with a broader view of the influential factors and since there is an obvious co-relation between these factors, it is essential to further study and examines the factors behind this problem. This paper attempts to provide a complete framework that covers the two types of factors for which the enterprises can use as a reference. The model was developed based on the latest research findings and enriched by some latest countries adoption trial like China and Iran
Service Failure-Recovery In Online Shops In Iran
Get PDFPresent article focuses on service failure and recovery in the online shops in Iran. The article investigates interaction between service failure and online shops readiness for service recovery and resulting impact on customer reaction. The data was collected by an e-questionnaire from 615 Iranian online shoppers. The findings suggest, although many online shops are severely breaching few fundamental business principles, defection is not happening as vast as in other similar studies. Furthermore, winning the customers back via service recovery seems to be depended rather on the process than the outcome of service recovery, which is very similar to the findings of another study in Chinese environment. Discussion of the findings suggests the researchers and managers to be conscious of the possible impact of the culture and environment on customer’s responses to service failure and service recovery states
The Web Search Engines and General Reference Questions
No full textSix Web search engines, namely, Altavista, Excite, Go, Google, Hot Bot and Lycos, were compared and evaluated in terms of their search capabilities (i.e., duplicate, false drops, mirror sites, dead links) and retrieval performances (i.e., precision) using sample queries drawn from real reference questions from the reference desk of the Central Library of Shiraz University (Mirzay-e-Shirazi Library). Recall, another evaluation criterion of information retrieval, is deliberately omitted from this study; because, it is impossible to assume how many relevant items there are for a particular query in the huge and ever changing Web system. The authors of this study found that Google showed the best performance, although Altavista had the largest coverage of Web resources amongst the six Web search engines examined
A Contingency Framework of the Relationship Between the Use of it and Organizational Design Variables (Fit as Gestalts Perspective)
No full textDespite the fact that IT has become a fundamental variable for organizational design very few studies have been done to explore this vital issue in a systematic and convincing fashion. Indeed, the small amount of information and few theories available on organizational design in general and much less on the effects of IT on organization design is surprising. Most studies on the effects of IT on organizational design describe IT in general ways which have led to a non-generalizable and even contradictory result. The divergence in findings of previous research to some extent arises partly from lack of systematic approach to evaluate all the variables affecting organizational design. The current research attempts to address this problem by developing a contingency framework within which the impact of information technology (IT) on organizational design variables and simultaneously a number of the variables of interest and their relationship together are explored. To pursuit its objectives, in the first step, direct effects of IT on four organizational design variables (decision making, control, positions and formalisation) will be examined. Second, in addition to evaluating direct effects of IT, based on a conceptual theory in framework of FIT as gestalts approach, we also viewed this relationship from a contingency theory perspective at three levels organizational, individual and technological. In order to obtain rich data to explain the processes of change, while still being able to quantitatively measure and statistically analyze the impacts of advanced technologies on organizational design, a survey instrument will be utilized with target population of 400 Iranian manufacturing companies
Use of Integrated Library Software: A Survey of Engineering College Libraries in Karnataka
Get PDFThis study intended to carry out a survey of engineering college libraries that have computerized their operations and services. It provides an implicit view of the professional experiences of the engineering college librarians in computerizing their house keeping operations. Information was collected using a structured questionnaire mailed to 128 engineering college librarians, of which 102 (79.69%) were received duly filled with all the relevant information requested in the questionnaire. It was observed that 13.73% of the libraries were not automated for reasons which varied from library to library such as lack of computer facility, financial problems, lack of trained manpower and inadequate library collection. The study was limited to the automated libraries of engineering college in Karnataka which gives a status view of the software packages used by different libraries and the opinion of the librarians and library staff about the performance of the software they use. No comprehensive survey has been conducted at national or local level to reveal the status of the software and related problems faced by engineering college libraries in India. The current study, although focusing only on libraries in the Karnataka state, results could perhaps be generalized to the country as a whole and should prove useful as an indication of issues and problems with library software
Designing and Implementing a Web-Based Full-Text Database on Persian Electronic Journals
No full textBy winter 2003 the Regional Library of Science and Technology (RLST) successfully completed the design and implementation of the Full-Text Database on Persian Electronic Journals. The main objective was to facilitate easy access to articles embodied in Persian journals without requiring the physical presence of the users. Small and medium-size libraries of Iran as well as those of other countries encounter ample problems and difficulties in their endeavor to add all the issues of a given journal to their holdings. This point clearly asserts that the existence of such a database can function a really important role in society. Due to the existence of the whole set of issues and volumes of different journals, this database will act as an invaluable source of Persian journals in the near future. In this article, foremost the term electronic journal will be defined. Steps will then be taken to design and implement the database
Journals of Library and Information Science in Iran
No full textThis article aims at describing three points on Library and Information Science Journals of Iran: (1) how Farsi Library and Information articles are produced and published in Library and Information Science Journals? In this regard, six routes of producing journals were investigated: the route of native culture; the route of the current status of book and library in Iran; the route of the past and current status of book and library out of Iran; the route of making connections among dispersed works in works of Library and Information Science written in Farsi; the route of translating non-Farsi works into Farsi ones; and finally the route of the current works produced whithin Library and information science in Iran, (2) what criteria are used for ranking Farsi journals and what is the status of Farsi Journals of Library and Information Science in this ranking? And finally (3) a brief history of six journals of Library and Information Science with circulation and three that are no longer published is presented
Geo-Metadata Creation Using GML Technology
No full textNowadays, standardized metadata for geospatial data is a key in sharing and finding information on the web and crucial in building Geospatial Data Infrastructure (GDI). The main objective of this paper was to develop a web-based metadata dissemination system for in-situ sensors based on, most importantly, interoperable, standard and open technologies introduced by Open GIS Consortium (OGC), namely Geography Markup Language (GML). In this research, at first a use case diagram was developed to demonstrate the user’s requirement. Then, an application XML schema based on user’s requirement was created. To build this schema, some GML schema documents (developed by Open GIS Consortium (OGC)) were imported into the application schema. System architecture was designed based on client/server model and a UML class diagram was also developed to present all classes and their attributes, operations and associations within the system. Implementation was conducted using GML, XML, XMLHTTP, DOM, ASP, and VBScript that brought out a web-network-based in-situ sensors metadata application. This application provided a user friendly interface to search and find sensor related information. Results showed that although GML and XML are powerful tools to build geo-metadata, it is important to note that GML document size may be a problem when dealing with huge amount of data
A New Adaptive and Intelligent Traffic Shaper for High Speed Networks
No full textIn this paper, the advantage of reinforcement learning to develop a new traffic shaper is invoked in order to obtain a reasonable utilization of bandwidth while preventing traffic overload in other parts of the network. This leads to a reduction in the total number of packet droppings in the whole network. The method is implemented in a novel proposed intelligent simulation environment. Keeping dropping probability low while injecting as many packets as possible into the network, in order to utilize the available bandwidth, shows satisfactory behavior in simulation environment. On the other hand, the results show that the system can perform well even in situations that have not been previously introduced to the system