Institut STIAMI Online Journal System (Sekolah Tinggi Ilmu Administrasi Mandala Indonesia)
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Manajemen Pemeriksaan Pajak Badan Secara Daring Pada Kantor Pelayanan Pajak Pratama Jakarta Pulogadung
The purpose of this study is to analyse the management of online corporate tax audits at the Pulogadung Small Taxpayers Office, to analyse the role of the tax authorities in the implementation of online corporate tax audit management at the Pulogadung Small Taxpayers Office, and to analyse the efforts put forth by the Pulogadung Small Taxpayers Office to overcome existing challenges. This study employs qualitative approaches with the use of observation, interviews, and documentation studies. The author concludes that the tax audit is still not excellent. The Covid-19 epidemic presented little challenges for the tax examiner, which resulted in minor communication disruption. Efforts are being made to overcome challenges in online tax audit management at Jakarta Pulogadung Small Taxpayers Office by employing internal communication between taxpayers\u27 taxes and tax audits to the greatest extent feasible, using social media to prevent misunderstandings. Recommendations for Jakarta Pulogadung Small Taxpayers Office to improve the effectiveness of online inspections by installing WiFi networks at various locations
Pengaruh Eefktivitas Sistem Pemungutan PPN Dan Pengawasan Sistem Pemungutan PPN Terhadap Kepatuhan Wajib Pajak Pengusaha Vape (Studi Kasus Rokok Elektrik Pada Pengusaha Vape Yang Bergabung Dengan APVI di Indonesia Tahun 2019
This study discusses the influence of the effectiveness of the VAT collection system and the supervision of the VAT collection system on the compliance of vape entrepreneur taxpayers. This a case study of ecigarettes on vape entrepreneurs who were members of APVI (Association of Personal Vaporizer in Indonesia) in 2019. The purpose of this study was to analyze the influence of the effectiveness of the VAT collection system and the supervision of the VAT collection system on the compliance of vape entrepreneur taxpayers. This research was conducted using a quantitative approach. The population was taxpayers who were members of APVI in 2019. The sample consisted of 116 respondents who were determined using the Slovin formula. The data analysis methods used included instrument tests consisting of validity tests, reliability tests, and descriptive statistics; assumption test; and statistical analysis consisting of multiple linear regression analysis, t test, F test, correlation coefficient and coefficient of determination (R2) carried out using the SPSS 26 application for windows. Based on the results of the study, it was found that the effectiveness of the VAT collection system has a significant influence with a tcount of 26.805 and the supervision of the VAT collection system has a significant influence with a tcount 19.323. The results of the simultaneous test (F test) show an Fcount value of 406.697 with a significance value (0.000 <0.05), so the hypothesis that the effectiveness of the VAT collection system and the supervision of the VAT collection system influence vape entrepreneur taxpayer compliance is accepted. Simultaneously these two variables have an influence of 87.8%
Pengaruh Kesadaran Wajib Pajak, Pelayanan Pegawai Pajak Dan Sanksi Perpajakan Terhadap Kepatuhan Wajib Pajak Pada Kantor Pelayanan Pajak Pratama Jakarta Kebon Jeruk Dua Tahun 2016 – 2020
The purpose of this study was to determine the effect of taxpayer awareness on taxpayer compliance at the Primary Tax Office of Kebon Jeruk Dua, Jakarta in 2016-2020, the effect of tax employee services on taxpayer compliance at the Primary Tax Office of Kebon Jeruk Dua, Jakarta in 2016- 2020, the effect of tax sanctions on taxpayer compliance at the Primary Tax Office of Kebon Jeruk Dua, Jakarta in 2016-2020, and the effect of taxpayer awareness, tax employee services, and tax sanctions simultaneously on taxpayer compliance at the Primary Tax Office of Kebon Jeruk Two, Jakarta in 2016- 2020
Strategi Dinas Pemadam Kebakaran Kota Bekasi Dalam Menanggulangi Bencana Kebakaran Di Permukiman Padat Penduduk
This study aims to find out about "The Strategy of the Bekasi City Fire Service in Overcoming Fire Disasters in Densely Populated Settlements". This study uses a descriptive qualitative analysis method to describe and explain in detail about existing phenomena using interview techniques as a supporting instrument. In this study, "The strategy of the Bekasi City Fire Department in Overcoming Fire Disasters in Densely Populated Settlements can be measured from 5 (five) strategy indicators, namely: Purposes, Environment, Direction, Action, Learning, data collection techniques used by means of observation, interviews, and documentation. Data analysis techniques are data reduction, data presentation and drawing conclusions. The informants of this study totaled 5 people. It can be concluded that the Strategy of the Bekasi City Fire Service in Tackling Fire Disasters in Densely Populated Settlement
Pengaruh Retention Pajak, Profitabilitas Dan Leverage Terhadap Kinerja Laba (Studi Kasus Pada Perusahaan Manufaktur Sektor Industri Barang Konsumsi Yang Terdaftar Di Bursa Efek Indonesia Periode 2016-2019)
This study discussed Tax Retention, Profitability, and Leverage on Profit Performance. The purpose of this study was to analyze the effect of Tax Retention, Profitability, and Leverage on Profit Performance. The research method used was a quantitative approach. The population in this study were manufacturing companies listed on the Indonesia Stock Exchange in 2016-2019. The determination of the sample was conducted by using the purposive sampling method. Based on the results of the study, it was shown that tax retention had a significant effect with tcount by 4.421, the profitability on return on assets (ROA) had no significant effect with tcount by 1.535, the profitability on return on equity (ROE) had a significant effect with tcount by 2.409, the leverage on debt to assets ratio (DAR) had no significant effect with tcount by 0.418, the leverage on debt to equity ratio (DER) had no significant effect with tcount by 1.274. The results of the simultaneous test (F test) determined the Fcount value of 12,592 with a significance value (0.000 <0.05) so that the hypotheses stated that Tax Retention, Profitability and Leverage had an effect on Profit Performance were accepted. The simultaneous effect was equal to (36%)
Analisis Respon Pegawai yang Mempengaruhi Kualitas Pelayanan di Kelurahan Karawaci Baru, Kecamatan Karawaci, Kota Tangerang
Penelitian ini dilakukan untuk menganalisis faktor respon pegawai terhadap pelayanan publik di Kantor Kelurahan Karawaci Baru Kecamatan Karawaci Kota Tangerang. Faktor-faktor yang mempengaruhi pelayanan publik yang diteliti misalnya penampilan fisik, kehandalan, kewaspadaan, percaya diri, empati. Dalam penelitian ini data penelitian dilakukan sebagai data primer berupa pernyataan responden yang diperoleh dari jawaban kuesioner survei
yang diberikan peneliti kepada 98 responden yang berisi pernyataan terstruktur (alternatif jawaban yang ditentukan) untuk total . dua variabel independen dan satu. variabel tak bebas. 40 afirmasi yang diberikan oleh responden dalam jawaban survei diskalakan dan skalanya (skala Likert) sangat positif hingga sangat negatif. Pernyataan skala dimaksudkan untuk analisis kuantitatif dengan memberikan skor. Untuk mengetahui faktor-faktor yang Mempengaruhi pelayanan publik, digunakan teknik analisis data analisis faktor. Faktor-faktor yang dapat mempengaruhi pelayanan publik di Kantor Kelurahan Karawaci Baru, Kota Tangerang adalah respon pegawai (30,6%), sarana komunikasi dan kelengkapan (9,1%), fasilitas fisik (7,85%), kemampuan dan pengetahuan Pegawai (6,59%), pelayanan pada warga (4,79 %), keramahan (3,71 %), perhatian kelurahan pada warga (3,52%), tanggung jawab pegawai (3,27%), kejelasan informasi (2,99%) dan kesesuaian pelayanan (2,55%). Faktor yang paling dominan dalam menentukan perbaikan pelayanan publik terhadap masyarakat di Kantor Kelurahan Karawaci Baru, Kota Tangerang adalah faktor respon pegawai yang terdiri dari tanggapan pegawai menghadapi keluhan warga, penguasaan dan kemampuan memberikan informasi kepada warga, kecepatan dalam melayani warga, memberikan bimbingan dan penyuluhan kepada warga, menyelesaikan pelayanan sesuai jadwal, membimbing warga dengan baik untuk mendapatkan pelayanan kependudukan, dan menerima atau merespon keluhan atas pelayanan
Pelayanan Publik di Kota Mataram: Program Public Safety Center (PSC) 119 Mataram Emergency Medical Service (MEMS)
One of the well-known innovations in health services is the Public Safety Center (PSC) 119 program. An initiative program from the Ministry of Health and in collaboration with various local governments. In the city of Mataram, this service program is coupled with the Mataram Emergency Medical Service (MEMS), which only started in 2019. Researchers were trying to find out how implemented this program so that it can provide complete picture. This research is descriptive qualitative by collecting data through in-depth interviews, observation and documentation related to the PSC 119 MEMS program at Mataram City Hospital. Data analysis techniques use interactive data analysis techniques through data reduction, data presentation and drawing conclusions. As well as the process of testing the validity of the data with triangulation techniques. The results of the study show that this program has been implemented properly, where the home care program is most needed by the people of the city of Mataram. There are still obstacles in this program such as the lack of ambulance facilities with complete facilities and telecommunications networks
Analysis of the Relationship Between E-Learning Service Quality and Student Trust, Student Satisfaction, and Student Loyalty
The research was conducted to explore the impact of service quality on student loyalty with student satisfaction and student trust as mediation. This sorting is expected to contribute to the university in adding information and positive managerial implications to its management. This research aims to demonstrate that the quality of services on e-learning in affecting several other factors is also able to increase student loyalty. The research population was 95 respondents active students at Esa Unggul University. The questionnaire data collection took place online in February 2023. The method used for data analysis is partial least squares structural equation structure equation modeling. The results show that there is a positive impact of service quality, student satisfaction, and student trust. There is also a role of student satisfaction mediation, and student trust. The research is expected to contribute to educational institutions in improving the quality role of e-learning services aimed at increasing student loyalty to universities
The Improvement of Students’ Awarness and Motivation to Learn English Trough International Webinar: The Importance of English Competency in Building Intercultural Communication
English is an international language that is the primary choice for individuals in intercultural communication with people from various nations. However, intercultural communication with foreigners is often constrained by inadequate English skills. This condition occurs in students in the Communication Studies Study Program and Digital Business Study Program, Faculty of Business and Social Sciences, Universitas Amikom Purwokerto. The student\u27s English proficiency is relatively low. Based on interviews with around 50 English Club participants at the Faculty of Business and Social Sciences, 75% of students have basic English skills and only 25% can be categorized as the intermediate level of English. To raise awareness and motivate students to learn English, we conducted a seminar “The Importance of English Competency in Building Intercultural Communication. The seminar was facilitated by Universitas Amikom Purwokerto and Huachiew Chalermprakiet University, Thailand. It was a program of international community service and an implementaion of the MoU between Universitas Amikom Purwokerto and Huachiew Chalermprakiet University. From the evaluation after participating in this seminar, participants’s response are positive. The seminar is useful and inspiring for them. More than 50% of participants plan to learn English individually through online and offline courses, both formal and informal. It was also expected that in the future the kind of seminar can be held directly (off line)
Pelatihan Pembuatan Pupuk Organik Melalui Pengolahan Limbah Rumah Tangga
Waste is a problem that is being experienced by all humans in this modern era. Waste is the root of the problem of environmental damage and global warming. It is necessary to do a way of handling and processing waste so that environmental damage can be prevented. Senggowar Village in Nganjuk Regency can also play a role in treating waste that exist in the community. With the majority of people as farmers, organic fertilizer processing from household waste is the right choice. Therefore, training is carried out to the community so that they can understand how to make processed organic waste into organic fertilizer