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Interpersonal Communication Style Between Nurses and Patients At West Purwokerto Community Health Center
Get PDFThis study aimed to analyze and discover the communication style of nurses and patients in health services at the West Purwokerto Health Center, as well as the barriers encountered in communication between nurses and patients and solutions to overcome communication barriers in health care. This study employs a qualitative descriptive approach, with data collected via observation, in-depth interviews, documentation, and literature reviews. The theory of social penetration was employed. According to the study\u27s findings, the communication style between nurses and patients at the West Purwokerto Health Center was face-to-face with the stages of social penetration. The communication is started from ordinary to more intimate relations (self-disclosure). The communication style used by nurses and patients is patient-centered health care. Obstacles are encountered, such as the patient\u27s character, which can be temperamental at times, and physical factors (patients with hearing loss), which can lead to misunderstandings. The nurse\u27s solution is to re-explain in simpler language, provide patients with more understanding, and use non-verbal communicatio
Inventory Analysis of Goods Increasing Sales: a Case in a Distributor Company
Get PDFThe phenomenon of this research is the delay in the delivery of goods by PT Wicaksana Overseas International Tbk to consumers (distributors). The purpose of this study is to analyze the application of the inventory forecasting method, the obstacle that occurs in the fulfillment of the stock of goods, and the efforts that need to be made to overcome these obstacles. This research is a descriptive research in which the author collects data through interviews, observation, documentation, and literature study, and describes the results of the research as is according to existing data sources. Sources of data collected for this study included primary data, i.e. results of interviews, and secondary data, i.e. the data obtained from PT Wicaksana Overseas International Tbk. The results of this study are: (1) Inventory forecasting on sales indicates that if sales promotions increase, on average the demand planning team will increase the amount of inventory by about 30% of normal inventory; (2) the company\u27s obstacles in meeting the availability of goods are limited production of goods, especially raw materials, sales promotion plans or promo plans that are not communicated with the company\u27s internal team (demand planning, sales and marketing teams), small warehouse capacity, and outlets\u27 delays in making payments; (3) the company\u27s efforts in dealing with obstacles to the availability of stock of goods is to be re-assured with the client or colleagues about the time required to solve the problem of producing goods, to carry out good coordination between clients or colleagues with the company\u27s internal team, to expand the warehouse area in the Jakarta surroundings, and continue to make financial improvements
Does Job Satisfaction Affect Work Environment, Leadership, and Organizational Culture with Motivation as a Mediator ?
Get PDFThe research report analyses Job Satisfaction influenced by Work Environment, Leadership, and Organizational Culture, through Motivation. Data collection was carried out in July 2022 for all 136 employees. Thirty respondents were assigned to test the validity and reliability, and the remaining 96 were for calculating multiple linear regression. Model feasibility test for two substructures, t-test for partial testing, and Sobel test to determine indirect effects. The analysis results conclude that the work environment variable affects the motivation variable, but there is no effect on employee satisfaction. Leadership Variables do not influence Motivation and Job Satisfaction. Organizational Culture influences variable Job Satisfaction, but Organizational Culture does not affect Motivation. Motivational Variables influence Job Satisfaction. In an indirect relationship, the three variables can directly affect the endogenous variables
Pengaruh Motivasi Dan Pelatihan Terhadap Kompetensi Pada Karyawan Tetap PT Asuransi Jasaraharja Putera Kantor Pusat
Get PDFThis study aims to analyze the effect of recruitment and selection on employee competence at PT Asuransi Jasaraharja Putera Head Office). The population of this study are permanent employees of PT Asuransi Jasaraharja Putera head office as many as 150 people. The sample used was calculated using the Slovin formula and produced as many as 60 respondents. The data analysis technique used in this study is multiple linear regression analysis with the help of SPSS 24 software. Hasl research shows that motivation is partially positive and significant effect on employee competence with a significance value of 0.002 and a beta coefficient of 0.208. Partial training has a positive and significant effect on employee competence with a significance value of 0.000 and a beta coefficient of 0.626. Motivation and training simultaneously have a positive and significant effect with a significance value of 0.000 and a beta coefficient value of 0.834 on employee competence
PENGARUH PROMOSI DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN D’RAOSTOP CHICKEN dan BURGER SESKOAL JAKARTA SELATAN
Get PDFThis study aims to determine the effect of Promotion and Service Quality on the Level of Customer Satisfaction D\u27RAOSTOP Chicken and Burger Seskoal South Jakarta. This research uses quantitative methods. Data and information collection was carried out by giving questionnaires to consumers with a sample of 75 consumers with 30 statement items related to promotion variables, service quality and satisfaction levels. The results of the study stated that variable X1 (Promotion) had a positive effect on Y (customer satisfaction) of 30.33%, variable X2 (service quality) had a positive effect on Y (customer satisfaction) of 39.65% and there was an influence of promotion (X1) and service quality (X2) together on customer satisfaction (Y) by 35% while the remaining 65% is influenced by other factors outside of this study
Pengaruh Kualitas Pelayanan dan Kepuasan Terhadap Loyalitas Eksportir Jasa Freight Forwading pada PT. Oriental Logistik Indonesia
Get PDFThe purpose of this study was to analyze (1) the effect of quality on Exporter Loyalty (2) the effect of satisfaction on Exporter Loyalty (3) the effect of Quality and Satisfaction on Exporter Loyalty. The type of research used was quantitative because it emphasizes testing theories through measuring research variables with numbers and analyzing data using statistical procedures. The population in this study were customers who used freight forwarding services, with a sample selection of 47 people. From the results of the study, it can be concluded that there is an effect of quality variable on Exporter Loyalty, thus if the quality is improved, there will be an increase in Exporter Loyalty in freight forwarding services at PT. Oriental Logistik Indonesia. There is also a significant effect of the satisfaction variable on Exporter Loyalty. The effect of the two variables can be said to be significant. This happens because there is an effect of quality and satisfaction on the loyalty of exporters of Freight forwarding services at PT.Oriental Logistik Indonesia
Evaluasi Pelaksanaan Pemungutan Pajak Bumi Dan Bangunan Pedesaan Dan Perkotaan Di Kota Bekasi Tahun 2021
Get PDFThis study aimed to find out the evaluation of the collection of Urban Rural Land and Building Tax (PBB-P2) in Bekasi City in 2021 by using a qualitative descriptive method.The data collection was carried out through field observations at the Bekasi City Regional Revenue Agency (Bependa) office; interviews with informants consisting of the Head of the Tax Collection and Retribution Sub- Section for Bapenda Bekasi City, Academic Lecturers at the Institute of Social Sciences and Management Stiami, and three taxpayers; and documentation. The theory employed was Bridgman & Davis (2000). The measurements of public policy evaluation generally refer to four main indicators, namely: (1) input indicators, (2) process indicators, (3) output indicators, and(4) outcomes indicators. The results of this study, related to the evaluation of the implementation of the Bekasi Urban Rural Land and Building Tax collection, showed that there were still many people who had not been socialized and knew about the payment procedures for Regulation of Mayor of Bekasi City No. 53 of 2019. Then, the obstacle experienced was the people have not been educated about the payment of Rural and Urban Land and Building Tax. Finally, the effort made by the Government of Bekasi City was working with various agencies to conduct socialization to the people of Bekasi City.This study aimed to find out the evaluation of the collection of Urban Rural Land and Building Tax (PBB-P2) in Bekasi City in 2021 by using a qualitative descriptive method.The data collection was carried out through field observations at the Bekasi City Regional Revenue Agency (Bependa) office; interviews with informants consisting of the Head of the Tax Collection and Retribution Sub- Section for Bapenda Bekasi City, Academic Lecturers at the Institute of Social Sciences and Management Stiami, and three taxpayers; and documentation. The theory employed was Bridgman & Davis (2000). The measurements of public policy evaluation generally refer to four main indicators, namely: (1) input indicators, (2) process indicators,(3) output indicators, and(4) outcomes indicators. The results of this study, related to the evaluation of the implementation of the Bekasi Urban Rural Land and Building Tax collection, showed that there were still many people who had not been socialized and knew about the payment procedures for Regulation of Mayor of Bekasi City No. 53 of 2019. Then, the obstacle experienced was the people have not been educated about the payment of Rural and Urban Land and Building Tax. Finally, the effort made by the Government of Bekasi City was working with various agencies to conduct socialization tothe people of Bekasi City
Analisis Pemungutan Pajak Hotel Dalam Meningkatkan Penerimaan Pajak Daerah Kabupaten Samosir Masa Pandemi Covid-19 Tahun 2020 – 2021
Get PDFThis research aims to ascertain and analyze hotel tax compliance to increase regional tax revenue in Samosir Regency during the COVID-19 pandemic. The study uses qualitative research methods with a qualitative descriptive approach. The results of this study using a SWOT analysis show that the BPKPD of Samosir Regency in collecting hotel taxes in 2020-2021 has not been effective, which in 2020 the target and realization of hotel taxes have been achieved while for 2021 it has not been achieved and is only around 76.61%. The compliance of hotel taxes in Samosir Regency can be said to have a considerable influence on raising local tax revenue, even though it has not fully contributed to local funds. Despite some of the obstacles experienced by BPKDP in collecting hotel taxes on increasing regional tax revenue for Samosir Regency during the 2020-2021 Covid-19 Pandemic, the Samosir government performs mobile service each month in each district and provide a tapping box or transaction data to increase hotel tax in reporting and pay taxes
Pengaruh Pengawasan Dan Pelayanan Fasilitas Baggage Handling System (BHS) Terhadap Tingkat Kepuasan Penumpang Garuda Airline Di Terminal 3 Bandara Soekarno-Hatta
Get PDFThis study aims to identify the impact of service quality on passengers’ satisfaction at Terminal 3 of Soekarno-Hatta Airport. Particularly, this study included a question on how the supervision and service of the Baggage Handling System (BHS) affects the satisfaction of Garuda Indonesia Airlines passengers at Terminal 3 of Soekarno-Hatta Airport. This study applied a survey using a questionnaire started from 12 February 2021 at 07:59:35 p.m. to 20 February 2021 at 10:41:52 p.m., which collected part of the whole data. In addition, this study employed a quantitative associative method. The survey involved 404 Garuda Indonesia passengers at Terminal 3 as the samples. The data were collected through observation and questionnaires distribution. This survey applied a non-stochastic sampling method with an intentional sampling method. In this study, we analyzed the data using simple linear regression. Based on the scores obtained from the survey results, there was a significant impact of the supervision and service of Baggage Handling System (BHS) on the satisfaction of Garuda Airline passengers at Terminal 3 of Soekarno-Hatta Airport, with a correlation coefficient of 0.764 and an error rate of 5%. This result indicated that the operational status of passengers’ satisfaction on BHS remained relevant with passengers’ expectations, and passengers’ satisfaction on BHS operation at Terminal 3 has fulfilled their current needs. In conclusion, the impact level of supervision and service of the Baggage Handling System (BHS) on passengers’ satisfaction amounted to 96.5%, while the rest, 3.5%, was influenced by other factors
Pengaruh Inovasi Layanan Aplikasi dan Kreativitas Pemasaran Terhadap Peningkatan Penjualan Produk Makaroni Krenyesss Indonesia di Lombok Tengah Kecamatan Praya Timur
Get PDFThis study aims to determine the effect of Application Service Innovation and marketing creativity to increase sales of macaroni products Krenyesss Indonesia in Central Lombok district Praya Timur. Quantitative research methods, with a sample of 100 respondents. Sampling technique using saturated sampling technique. Data collection techniques using questionnaires that have been tested for validity and reliability.The results showed that application service innovation (X1) and marketing creativity (X2) simultaneously affect the increase in sales (Y). Application Service Innovation variable (X1) that affects the increase in sales (Y) is the product has, while the marketing creativity variable (X2) that affects the increase in sales (Y)