AIS Electronic Library (AISeL)
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Framing Consumer Questions: Chatbots as the Search Intermediary in Digital Sales
No full textThe rise of AI-powered chatbots has transformed information-seeking by facilitating interactive and dialogical exchanges. Prior research largely focused on message delivery, while overlooking how chatbots guide users in identifying and articulating their information needs. This study examined the effect of anchored instructions and verbal embodiment in chatbot-assisted information seeking. Drawing on the mindset theory of action phases, we argue that a verbally embodied chatbot activates a deliberative mindset based on users’ perceptions of chatbot intentionality, and specified instructions congruent with the implemental mindset can improve individuals’ information-seeking outcomes. By contrast, a non-embodied chatbot activates an implemental mindset, and generalized instructions that are congruous with the mindset significantly ameliorate information-seeking outcomes. In addition, we posit the depth and breadth of information-seeking as mediators. Overall, this study contributes to the human-chatbot interaction literature by demonstrating how chatbot design facilitates identifying and articulating information needs
Towards Digital Sustainability: Conceptualizing a Model for Smart Home Adoption and Implementation
No full textDigital sustainability uses technology to conserve resources, reduce environmental impact, and promote long-term stability. Smart homes powered by IoT, AI, and automation play a key role in improving energy efficiency, integrating renewable energy, and optimizing resource use. However, challenges like high costs, privacy concerns, lack of awareness, and digital literacy still hinder widespread adoption. This study proposes a model linking smart home usage to economic, environmental, and social sustainability. Future research will validate this model by collecting real-world data from smart home users and analyzing it with a hybrid SEM-ANN approach. Further studies should explore additional factors, track long-term trends, and test the model in different settings
Managing Work Stress in Digitalized Workplaces: A Scoping Review of Technology-Enabled Coping
No full textThis paper presents a scoping review of technology-enabled coping as a mechanism for managing work stress in digitalized workplaces. Drawing on literature from Information Systems, psychology, and related fields, we explore how innovative digital tools not only contribute to stress but also empower employees to alleviate it. Anchored in Adaptive Structuration Theory for Individuals (ASTI), we develop a framework that identifies three core dimensions, which we describe in detail: work stressors, enablers and barriers of technology-enabled coping, and outcomes of technology-enabled coping. Our findings reveal that technologies such as remote work platforms and AI-driven communication tools enable personalized coping strategies that improve employee well-being. This review offers theoretical insights and practical guidelines for leveraging digital innovations to foster supportive, resilient work environments
The Hidden Cost of Social Media Fame: Stress, Burnout, and Discontinuance
No full textContent creators are key players in the creator economy, leveraging social media platforms for income generation, personal branding, and creative expression. However, their work is increasingly shaped by psychological and structural pressures that may lead to burnout and decisions to reduce or cease platform use. Drawing on the Stressor-Strain-Outcome (SSO) framework, this study investigates the stressors contributing to content creators’ burnout and their intentions to discontinue social media. Using Latent Dirichlet Allocation (LDA) on a corpus of publicly available creator-generated posts, followed by interpretive qualitative analysis, we identify three categories of stressors: technological, individual, and environmental. By mapping latent topic clusters to these stressor categories, the study offers empirical findings and extends the theoretical understanding of burnout and social media discontinuance in the context of the creator economy
Cognition in Multisensory Virtual Reality: A Systematic Literature Review
No full textVirtual technologies have revolutionized information systems by enabling the digitalization, substitution, augmentation, and modification of human senses. Despite growing attention, it remains unclear whether and how sensory perception in multimodal virtual environments impacts cognitive functions, such as information processing, memory, and knowledge creation. To provide a clearer understanding of the current state-of-the-art research, this systematic literature review investigates cognition in multisensory virtual realities (VRs), analysing 142 empirical studies in the interdisciplinary fields of information systems, human-computer interaction, and cognitive psychology. The review identifies methodological practices, cognitive domains, and senses measured or manipulated in VR research. Most importantly, it synthesizes and discusses empirical results based on identified cognitive themes. The review concludes by summarizing the core findings and identifying six agendas for future directions of multisensory research in virtual information systems and cognition
How to Design an Engaging Online Crowdsourcing Contest in Organizations? Lessons from a German Sportswear Company
No full textOrganizational transformation efforts hinge critically on securing the active involvement and support of employees. One promising approach to foster employee involvement is internal crowdsourcing. To activate meaningful participation in these initiatives, however, organizations need to design solutions that invoke employee motivation and engage contributions. This article presents how a German multinational sportswear company used gamification in an internal crowdsourcing contest to engage employees, particularly employees without specific IT skills, to generate ideas for robotic process automation use cases and drive the company’s digital transformation. Following an ADR approach, we derive four design recommendations for internal crowdsourcing contests based on the insights gathered by conducting this project. The recommendations add to the growing literature on crowdsourcing and gamification and can support practitioners in successfully applying such approaches in internal transformation initiatives
