157 research outputs found
Introduction: Understanding the Management of Police Services
No full textThis chapter sets the scene for the first of a three volume edited series on the leadership and management perspectives in the three main blue light emergency services (Police, Ambulance and the Fire & Rescue Services). It provides the rationale behind this volume and its relevance to a wide audience of students, academics, practitioners, professionals including the management practitioners in police forces. The chapter first sets the changing context of policing drawing the evidence from the UK. The chapter then details the aims of this book and provides a brief summary of each of the chapters and the plan of this volume. One of the highlights of the volume is the assembly of experts from academia, serving and former police officers & staff and police practitioners both in the UK and abroad, giving an international perspective on the future of policing. The chapter also makes reference to the challenge of covering all the possible management themes in a single volume but the editors remain confident that the chosen topics will provide a rounded understanding and critical insights into the leadership and management of police services
Some Futures for the Police: Scenario and Science
No full textWe live in complex times; however, policing still holds a central role in the maintenance of law and order. There is an uncertain future for policing especially as the organisational concept, practice and function of the police are undergoing transition. This chapter explores the current complex socio-political, technical and operational environment of policing, before considering possible key topics that will impact upon the future of policing including terrorism, cyber crime, organised crime and threats created by climate change or infectious diseases. Finally it will consider how leaders and the police organisation can forecast, plan, and manage the future policing response to meet the changing environment, whilst remaining flexible and able to work through uncertainty
Conclusion: Understanding Emergency Services in Austerity Conditions
Full text linkThis chapter summarizes the core themes explored in this volume on Critical Perspectives on the Management and Organization of Emergency Services, as part of the Routledge Critical Studies in Public Management Series. The coverage depicts substantial differences in terms of organizational and management practices across the blue-light services, but also suggests significant changes affecting the nature of work, organization, managerial scrutiny and professional identity in these services. One of the highlights of this volume is to incorporate the knowledge of both; the professional experts and academics in improving our understanding and knowledge of these important but under-researched public services. A call for further research in a thinly researched field is also made for management scholars and researchers
Future perspectives for the UK Ambulance Services Evolution Rather than Revolution
No full textThe future of ambulance services raises important issues about the nature of prehospital care and the changing societal-cultural context. Talking of future service delivery models of engagement must involve an open and honest debate about the true nature, purpose and role of the ambulance services. There are two core functions of the ambulance services currently- a means of supported transport of patients in the community and a responsive and professional outreaching emergency diagnosis and management service. Some form of reactive service, able to respond immediately to the perception of a health emergency will always be required. We foresee that while these functions will still be integral in the future pre-hospital care models, what is likely to change is the means of delivery and the professionals that deliver the service. But this transformational journey for the ambulance services to be a fit-for-purpose organisation for the 21st century is going to be evolutionary rather than by revolution or jettisoning what we currently have. It essentially centres on 3Ss- structure, skills and science
Organisational and Professional Cultures: An Ambulance Perspective
No full textThis chapter concerns the place of culture in ambulance services. There are issues around organisational cultures and sub-cultures, and the ways these are cross-cut by professional cultures. It is difficult to define culture adequately and the ways in which it affects behaviour are obscure. In the case of ambulance services, for instance, does it make sense to refer to a single culture within, let alone across, organisations? Similarly, cultures may not be transformed as easily as sometimes suggested. Nevertheless, governments increasingly seek to move the focus in the NHS from changing structures and systems towards changing cultures; raising a number of interesting questions. What happens when attempts to change organisational cultures encounter professional cultures, which support power and status based on professional standing? This is particularly relevant given the changing role of ambulance paramedics, which is an international phenomenon. In analysing these issues, Schein's identification of pluralistic dimensions of culture has been used. We conclude that ambulance organisations have multiple cultures, some of which counter change. This complexity adds to the difficulties of delivering effective reforms
Introduction: Understanding the Management of Ambulance Services
No full textThis chapter sets the scene for the second of the three volume edited series on the leadership and management perspectives in the three main blue light emergency services (Police, Ambulance and the Fire & Rescue Services). It provides the rationale behind this volume and its relevance to a wide audience of students, academics, practitioners, professionals including management practitioners who may be interested to study about the ambulance services. The chapter first sets the changing context of ambulance delivery drawing the evidence from the UK. The chapter then details the aims of this book and provides a brief summary of each of the chapters and the plan of this volume. One of the highlights of the volume is the assembly of experts from academia, serving and former ambulance leaders, staff and practitioners, both in the UK and abroad, giving an international perspective on the future of ambulance services. The chapter also makes reference to the challenge of covering all the possible management themes in a single volume but the editors remain confident that the chosen topics will provide a rounded understanding and critical insights into the leadership and management in the ambulance services
Introduction to Critical Perspectives on the Management and Organization of Emergency Services
Full text linkThis chapter sets the scene for this volume on Critical Perspectives on the Management and Organization of Emergency Services, as part of the Routledge Critical Studies in Public Management Series. It establishes the context and background for the book and highlights a lack of critical understanding about the nature and work of the emergency services. This introduction discusses the contested nature of policy making in these vital services, the theory-practice divide and what we mean by ‘critical’ when applied to management and organisation studies research. The aims of the book and the organisation of the chapters including short summaries of each are outlined below and the chapter ends with a call for further research into the organization and management of the emergency services
Conclusion: Understanding Emergency Services in Austerity Conditions
Full text linkThis chapter summarizes the core themes explored in this volume on Critical Perspectives on the Management and Organization of Emergency Services, as part of the Routledge Critical Studies in Public Management Series. The coverage depicts substantial differences in terms of organizational and management practices across the blue-light services, but also suggests significant changes affecting the nature of work, organization, managerial scrutiny and professional identity in these services. One of the highlights of this volume is to incorporate the knowledge of both; the professional experts and academics in improving our understanding and knowledge of these important but under-researched public services. A call for further research in a thinly researched field is also made for management scholars and researchers
Introduction to Critical Perspectives on the Management and Organization of Emergency Services
Full text linkThis chapter sets the scene for this volume on Critical Perspectives on the Management and Organization of Emergency Services, as part of the Routledge Critical Studies in Public Management Series. It establishes the context and background for the book and highlights a lack of critical understanding about the nature and work of the emergency services. This introduction discusses the contested nature of policy making in these vital services, the theory-practice divide and what we mean by ‘critical’ when applied to management and organisation studies research. The aims of the book and the organisation of the chapters including short summaries of each are outlined below and the chapter ends with a call for further research into the organization and management of the emergency services
Work intensification and Ambidexterity - the Notions of Extreme and ‘Everyday’ Experiences in Emergency Contexts: Surfacing Dynamics in the Ambulance Service
Full text linkMany organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in microsettings. How such micro-episodes interact with macro-extreme dynamics remains underexplored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes. <br/
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