10 research outputs found

    The consumer anger phenomena: causes and consequences

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    PurposeThe purpose of this paper is to explore consumer anger phenomena.Design/methodology/approachThe research utilized the critical incident technique and three different samples to thoroughly explore the consumer anger phenomena.FindingsThe research identified three causes of consumer anger: broken promises, unfair treatment and expressed hostility, and detailed the effects of consumer anger beyond decisions to continue or terminate service provider relationships.Research limitations/implicationsFuture research could examine the role switching barriers play in consumer anger episodes.Practical implicationsAngering consumers comes with an array of damaging consequences that extend beyond the decision to continue or terminate the service provider relationship. As a result, managers must realize that the absence of switching behavior does not necessarily constitute success.Originality/valueThis study extends previous research by using a grounded theory approach to uncover three broad causes of consumer anger. In addition, this study reveals consumer use of additional consequences (i.e. reducing patronage, changing locations, avoiding certain employees) in response to anger evoking encounters.</jats:sec

    Reprisal, retribution and requital: Investigating customer retaliation

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    Customers, regardless of context or culture, will go to any extreme to retaliate against an offending service provider. Retaliation is an action taken in return for an injury or offense [Huefner, J.C. and H.K. Hunt, "Consumer retaliation as a response to dissatisfaction," J Consum Satisf Dissatisfaction Complaining Behav, (2000); 13, 61-82.]. To date, research has had only a limited discussion of customer's use of anti-consumption behaviors as an expression of retaliation. This study uses qualitative methods to demonstrate that the motivations for retaliation extend beyond simply "getting even," customers retaliate to teach the service provider a lesson or to save others from the same fate. The research identifies specific roles taken by customers as they retaliate, the emotions of customers and store issues that are at the root of these behaviors. In addition, the authors categorize a range of retaliatory behaviors as follows: cost/loss; consumption prevention; voice, exit and betrayal; and boycotting.Retaliation Qualitative methods Personal interviews Customer behavior Anti-consumption

    Inside CPCC, 1985, Number 1

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    Charlotte-Mecklenburg Schools, Central Piedmont Community College, and other service agencies transform Double Oaks Elementary School into a service center to serve the community. Math instructor Blaine P. Hall and other members of the Central Piedmont community share their latest updates and accomplishments in the Newsmakers section. Central Piedmont opens its fourth area learning center in the Park 51 Shopping Center to serve the Pineville area.The Newsletter for Friends of CENTRAL PIEDMONT COMMUNITY COLLEGE Jan. 21, 1985 Cooperation pays off at Double Oaks Neighbors helping neighbors has been the key to success for a community effort that no one really expected to succeed. A few years ago, Double Oaks Elementary School was m danger of becoming a vacant school building. Today, Double Oaks is a thriving part of a community that is regaining its pride. Thanks for that turnaround go to the Charlotte-Mecklenburg. School System, Central Piedmont Community College and other service agencies. Instead of closing the doors, Charlotte-Mecklenburg Schools established an advisory committee to turn it into a service center. Agencies housed in the center -the Charlotte Area Fund, Parks and Recreation, Head Start, and CPCC, for example -- would serve the community in different capacities. "No one knew if the idea would ever catch on," said Bobbie Ross of CPCC. "It was a model. There was nothing else like it anywhere else, to our knowledge." Kirk Grosch, head of the Charlotte Area Fund, agreed that few people were confident the plan would work in the traditionally black neighborhood. "We have ex- Media Production Photo Double Oaks instructor Wi 11 ie Suswel L leftJ with student Christine Kirk ceeded everybody's expectations." The reason the service center worked, everyone concurs, is the cooperation between the agencies. "There is give and take," said Barbara Brown, CPCC 's night director at Double Oaks. "The other agencies refer clients to us and we tell students about their services." Agencies have joined together to sponsor classes and to provide air conditioning for classrooms, as well as textbooks for some courses, Bobbie pointed out. "We haven't seen the territoriality that sometimes exists between agencies," Kirk said. "The key ingredient has been the ability of alf of us to work together and solve any problems." Charlotte-Mecklenburg School Supt. Dr. Jay Robinson believes Double Oaks is one the best examples in the country of using a school facility that's no longer needed. "Many people who use Double Oaks would not take advantage of these services if they were not easi ly available," he said. The success of the venture is reflected in the increasing numbers of students who enroll at CPCC. When CPCC Please see Double Oaks, page 4 Page 2 Newsmakers 0 DR. LOIS DIXON, head of the Business Administration Department, has kept her calendar full with speaking engagements this falf. Lois has spoken to the American Association of University Women about people who have influenced her career; about "Creating a Climate for Excellence in Teaching" at Sand Hills Community College; to Women Business Owners about "The Importance of Goal Setting and Risk Taking"; at an awards breakfast for Better Cleaning Janitorial and Maintenance Supply Company; and at the Blueprint for Women in the '80s at Queens College. Also, she conducted a workshop on "Career Development" at a state-wide meeting of the Department of Human Resources. And a story about her use of natural foods written by a Charlotte News reporter was carried over the KnightRidder wire service and published elsewhere in the county. D A document written by International Culture Department Head ZILDA DE PA ULA sees radio, television and print communication for the diocese, which includes the Piedmont and parts of eastern North Carolina. has been reprinted in the • GUS BO UKO UV ALAS of book "Andragogy in Action" by Special Services served on Malcolm S. Knowles and Asso- two panels at the Regional ciates. Con£ erence on Postsecondary In prefacing her article, Education for Hearing Im- "Teaching English as a Second paired Persons in Atlanta. Language to Immigrant Commu- Gus was part of a panel nity College Students," the explaining regional programs author refers to Zilda as and services, as well as on "one of the more dynamic and one which discussed coordinaimaginative teachers I have ting the services provided to met." postsecondary students. 0 DON AMBROSE, Director of Media Production, has been appointed to the Communications Commission of the Episcopal Diocese of North Carolina. The commission over- • K.P. LAU, former chairman of the computerelectrical- elect ronics advisory committee, is spending a year in Washington with Senate committees on environment Math instructor Blaine P . Ha 11 is a wa 1 king recruiter for his favorite courseJ Math Anxiety Reduction. Blaine cooked up his t-shirt just for fun and surprised his students by wearing the t-shirt with his sweat clothes to class one night. The back of the shirt carries the name of the courseJ the course number and the college name. "No one should be held back because they're nervous about mathJ" Blaine said. "The strategies for overcoming that kind of fear are too simple." and public health and on energy and natural resources. D The recently organized Women Business Owners presented a plaque to the director of our Small Business Center, EMMA QUINN, "in appreciation of your vision and leadership." Emma was instrumental m establishing the organiza tion. Tell us! Why not spread the word about the con£ e rence you went to or the publication you have coming out or those new projects you' re about to get off the ground? Call or write Peg Robarchek, 6666. Calendar Feb. 12 Professional Development for Women Luncheon - "Women in Management: A Male Perspective" - · Radisson Plaza Hotel - 11:30 a.m. - 8.253736644Feb.17BrunchwithBachMusicbyChamberMusicofCharlotteCPCCCitizensCenterdiningroom12:30p.m.8.25 - 373-6644 Feb. 17 Brunch with Bach - Music by Chamber Music of Charlotte - CPCC Citizens Center dining room - 12:30 p.m. - 8.75 - 373-6666 Feb. 22-24 CPCC Theatre - "Antigone" - For details, call 373-6534 March 1-3, 8-9 CPCC Theatre - "Of Mice and Men" - For details, call 373-6534 March 5 Professional Development_ for Women Luncheon - "Professional Training for Women: How do you get it?"Radisson Plaza Hotel - 11:30 a.m. - 8.253736644April12CPCCTheatreAuditions1:30p.m.for"Fools"PeaseAud.April2ProfessionalDevelopmentforWomenLuncheon"AreCuriosityandCreativityTwoKeystoSuccess"RadissonPlazaHotel11:30a.m.8.25 - 373-6644 April 1-2 CPCC Theatre Auditions - 1:30 p.m. for "Fools" - Pease Aud. April 2 Professional Development for Women Luncheon - "Are Curiosity and Creativity Two Keys to Success" - Radisson Plaza Hotel - 11:30 a.m. - 8.25 - 373-6644 May 17-19, 24-25 CPCC Theatre - "Fools" - For details, call 373-6534 Have an item for the cal- - endar? Send it to the Public Information Office, Terrell 408. 1 l Students to be published Chuck ColeJ art director for Creative Services at the Charlotte ObserverJ worked with two advertising design classes recently to produce ads to promote special features in the newspaper. AboveJ Chuck critiques the ads designed by the students. Nine designs were chosen for publication in the Observer. The students whose work was chosen were Stephanie TroutmanJ Robin GettysJ Gail GreenJ Ruth ClissonJ Jon SpeasJ Susan ThorpeJ Jan RomineJ Melissa McDanielsJ and Eva Hopkins. CPCC radio, 10 7 .1 .FM Daily programs, Mon.-Fri. 7 a.m. Charlotte Observer 7:20 a.m., p.m. Fitness 9 a.m., p.m. Book of Week 11 a.m.-7 p.m. Instruction 7 p.m. Charlotte News Monday 8:15 a.m., p.m. What's Happening? 10 a.m., p.m. Connections 10:30 a.m., p.m. Book Review Tuesday 8:15 a.m., p.m. Science 10 a.m., p.m. Science World 10:30 a.m., p.m. Newsstand Wednesday 3:15 a.m., p.m. National Geographic 8:30 a.m., p.m. News Features 10 a.m., p.m. Incorrmation Thursday 8:15 a.m., p.m. Food ads 10 a.m., p.m. People 10:40 a.m., p.m. Women's Issues Friday 8:15 a.m., p.m. Prime Time 10 a.m., p.m. Especially for You 10:30 a.m., p.m. News and Views of the Christian Science Monitor Page 4 New learning center serves Pineville area Residents of South Mecklenburg County have a new neighbor in the Pineville area. CPCC has opened a new learning center in the Park 51 Shopping Center, corner of Park Road and Highway 51. "We expect this to become our largest learning center because the area is growing so rapidly," said Dr. Marion Baker, CPCC Assistant for Institutional Services. "The people who are moving into the area are especially good customers for education. They' re seeking job skills, self-improvement, enrichment and recreation. "We're going to try to satisfy all those needs." Students in the Pinevi lle area can register, buy books, do lab work, and take certain courses at the Pineville Area Learning Center, without driving to the main campus m downtown Charlotte. Pineville coordinator is Lane Grann-Stahl, who spent 12 years in sales and marketing before joining CPCC. "I wanted to get involved in something that makes a . contribution to the community," Lane said. "Central Piedmont certainly does that well." This 1s CPCC 's fourth area Double Oaks Continued from page 1 opened for operation at Double Oaks in the summer of 1981, H7 students enrolled in high school and adult basic education courses. Three years later, more than 500 students were enrolled in a variety of courses -- upholstery, sewing, bricklaying, carpe'1try, and job-finding skills , as well as high school completion and litera- CENTRAL PIEDMONT COMMUNITY COLLEGE P.O. Box 35009 Charlot te, N.C. 28235 cy education. "This last year I've seen dramatic changes in the Double Oaks neighborhood," Barbara said. "The neighborhood is being renovated. Community leaders say people are beginning to take more pride in the area. With t hat, I hope, will come more involvement in education and enrichment activities." learning center. Others are in Matthews, at Freedom Ma li and in the North Mecklenburg area. It marks the completion of t he college's fiveyear plan to extend its se rvices off-campus. South Mecklenburg High will provide most of the classrooms for the Pineville center. Courses requiring electronic lab equipm ent, such as computer classes , will be scheduled at the new center . Marion said classes planned for spring quart e r are tied to the grow th of the area -- landscaping and apartment maintenance, fo r exarrple. Personal and professi1Jnal development courses will be offered. And the leaming center will assist local businesses in setting up Employee training. "We're thinking of the characteristics of the neighborhood in planning our course schedule," Marion said. Facilitators at the Pine vill~ Center are Tommy Funches and Cathy Bishop. NON PROFIT ORGANIZATION U.S. POSTAGE PAID CHARLOTTE. N.C. PERMIT NO. 117

    The Spark, Volume 6, No. 14

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    Special Edition TIie l11ark Volume 6 Number 14 September 14, 1982 (704) 373-6751, 373-6665 CENTRAL PIEDMONT COMMUNITY COLLEGE Taylor Hall 102 Charlotte, North Carolina SUPPORTING THE COMMUNITY BY SERVING YOU WEST AREA LEARNING CENTER by Terry Wilson Spark Editor The West Area Learning Center was established as the College Mart in 1979, to provide off campus support services to the west side of town. Since then 2,250 citizens have taken classes there and the center has handled over 7,000 class registrations. To mark their third anniver­sary of the center and promote all the center's services, the West Area Learning Center showcased their Big Day Celebration, August 28 . Instructors and counselors were on hand to answer questions about job training and college transfer programs. The college staff provided information about financial aid, high school com­pletion, veteran's benefits, off campus classes, the library and the Small Business Center. Vistors were able to experi­ment with computer terminals, a miniature typing lab, and Dolly, CPCC's collection of 900 informative and entertaining tapes accessible by telephone. Catalogues and schedules will be distributed with information on how to register for the fall quarter, which will begin on September 30. folk Art Classes Taught T his fall It's Not Too Late To Register If you've been wondering if you can still register for classes, you can. Registration has already begun but you can register for any class before its first meeting provided it has not been filled or cancelled. Regular registeration ends on September 13 but Final Regis­tration will be held September 27 and 28.(Monday and Tuesday. Hours of registration these two days will be 10 a.m.-8 p.m. PLEASE NOTE: In-class regis­tration has been eliminated for most curriculum classes. Schedule Adjustment Week will be September 30-0ctober 6. If you need to add or drop a class you may do so at this time. Remember, you may find it easier to register or make sche­dule adjustments at the learning centers. (North Area near Corne­lius, West Area in the Freedom Mall, and the Matthews Area in the Matthews Depot Shopping Center. POLICY The Spark is a Student Publication, financed by student activity fe,!s, written, edited and published by student journalists for the CPCC community. It is not an official col­lyge publication, and any viewpoints expressed herein should not be interpreted as representing official CPCC positions. Central Piedmont Community College is beginning a series of folk arts courses that will teach students how to play instruments such as, the banjo, blue grass fiddle, dulcimer, and recorder. CPCC is the first Charlotte area college to join a small but growing number of American universities that are adding America's traditional tunes to music education programs. "There are now many accomplished, well-educat ed musicians who are interested in American folk music and its history," says GENE BRYANT, head of the CPCC Performing Arts Department. And this music appeals to a large protion of the population. So, in offering this series, we seek to be what we say we are: a community college." The first six courses will meet during fall quarter, which begins September 30. They are: FIDDLE-BLUE GRASS AND OLD-TIME: Mondays and Wednes­days, 4:30 - 5:45 p.m.; also Tuesdays and Thursdays, 6 -7:15 p.m.; Instructor BOB ENNIS of the Charlotte Symphony Orchestra. BANJO-OLD-TIME MUSIC (CLAWHAMMER): Mondays and Wednesdays, 4 :30 - 5 :45 p.m.; also Mondays and Wednesdays from 6 -7 :15 p.m. ; Instructor JULIE GILLESPIE, festival competitor and member of the group Uncle Waldos Free Lunch. OLD-TIME MUSIC JAM: Sundays, 6 - 8:50 p.m. , for students learning to play in groups, Instructor MARILYN PRICE, accomplished guitarist, traditional music hsitorian and president of the Charlotte Folk Music Society. FOLK MUSIC GUITAR: Thursdays, 9 :30 a.m. - noon and Thurs­days 7:30 - 10 p.m., Instructor Marilyn Price. APPALACHIAN DULCIMER: Thursdays from 2 - 4 :50 p.m. and Thursdays from 6 - 8:50 p.m., Instructor LOIS HORNBOSTEL, author of two booklets on how to play dulcimer and a featured per­former at festivals in England, Ireland, Apalachia and New England; featured artist in 1978 CBS documentary on dulcimers. WIND ENSEMBLE - RECORDER I: Mondays and Wednesdays, 7:30 - 8:45 p.m., Instructor SARA SPENCER, member of the CPCC Early Music Consort and accomplished on recorder, lute harp, krumm­horn, psaltry and keyboards. All courses are designed for beginners, but artists with more experi­ence are welcome. Students should register in advance, b mail or at the campus r egistration center or -the learning centers (Matthews, Cornelius and Freedom Mall) Septmeber 7 - 11 , 13 17 or 27 - 28. Cost is 4.25 per course. For more information, call 373-6978 . STAFF Editor .............. . .. . .. . ... .. . ..... . .... Terry Wilson Assistant Editor . .......... .. . .. .. . . . .. ..... Ada Jane Long Feature Editor . ........... . . .. .... .. .. ....... Tony White Photo Editor .. . . . ..... . ........ .. ..... .. . David Campbell Staff Writers Photographers Terry Wilson David Campbell Lorraine Little Chapie Chapman Ada Jane Long Jeff Anderson Tony White Michael Farrer Typesetter . .......................... . ... . Monica Rankin Manager, Student Publications . . ....... .. .. ... . . Darrell Gray by Vanessa Beatty Spark Staff Writer Yes, CPCC has a 20th anniver­sary coming up. This summer the celebration began early with a series of concerts. A well attended, well received "Turning 20" jazz concert on September 3 featured outstanding local jazz musicians LoonisM cG lo­hon, Bill Hann, Cannonball Mc­Clure and their respective bands. A special attraction was New York singer Marlene VerPlanck who was accompanied by the McGlohon trio. A concert will also be held with Jim Corr and Friends October 6. Jim Corr will perform Irish music beginning at 11 : 30 till 1 :00. A symposium in Pease Auditorium will be held after­wards with questions from the audience welcomed. Mr. Corr will be discussing the Northern Ireland situations. The perfor­mance will be held in the Forum. An outside concert will be held October 7 with Montana perfor­ming. If you are a lover of country, rock, and bluegrass music, you'll be sure to enjoy this concert. Montana is well known for their music. There will be booths set up around the campus by various clubs selling food and drinks for the students. The fall will offer us all a chance to help CPCC to celebrate its coming twentieth birthday July 1, 1983. We'll keep you informed of more festivities in coming issues of Spark. The CPCC Student Association, in its anticipatory series of events leading up to next July 1 's celebration of CPCC's twentieth anniversary, presents- October 15 Call 373-6512 for reserved seats Daedalus Productions of New York ------1 DROP-OUTS DROPPING INI ----- by Tony White Spark Staff Writer CPCC has a program that's been in affect since January 1982, the program is called The National Model of Drop-out Information and Service Project. The Department of Community Colleges and the Department of Public Education encourage the completion of high school edu­cation, therefore the program is designed to; identify high school drop-outs, lpcate and contact them, and off er help toward their completion of high school education. Individuals are offered the opportunity to attend public high schools. . .if the individual At 3205 Freedom Drive On the West side of town chooses not to attend public school, alternatives are; GED testing, adult high school classes at CPCC (tutors are available also). The program is government funded (CETA), however, funds will be discontinued September 30, 1982. Since the program has been very successful. . .having identified 3,811 high school drop­outs, 665 have been contacted and have responded positively either by mail, phone, or face to face. Out of the persons taking and passing the GED tests at CPCC, 15 percent were brought in by the Drop-out project. . . CPCC (and the other eight community colleges in the state) has decided to continue the pro­ject without government funding. The aim of project is to find out why students choose not to complete high school and off er help. Although the project has been successful, there is still a long way to go, since students leave school for different reasons and no one knows how many high school drop-outs tomorrow brings. In the meantime, anyone seeking help in high school completion, for information contact: Bill Connelly, Director of Drop-out Project. E.T. Room 210 CPCC P.O. Box 35009 Charlotte, NC 28235 (704) 373-6975 There's a Learning Center off Ashley Road That thrives on spreading education around. We're a part of a large whole That cares about being a friend Not to girls and women But also to boys and men. We're the Central Piedmont Learning Center, And we love being a part of this town, And as long as the public needs us, We 'll continue to be around. We're a proud and honorable group Whose main purpose is to help The fine people of our fine community By using methods that are step-by-step. We don 't pretend to be Anymore than we are But our function in this community Has helped the. public so far. _ For the..§_e are th_e people that mak~up The society we live in today; So we're proud and honored to help you In each and every way. We don 't have a motto we live by, but if we did it would be: We 're here to help the community To flourish and to thrive; For this purpose we are content To dedicate the rest of our lives. Tommy L. Funches YOUR STUDENT / ASSOCIATION Every student paying the one dollar student activity fee is a member of the CPCC Student Association. The basis of student represen­tation at CPCC is the Program Area Committee (PAC). If you are interested in any of the many extracurricular acti­vities available to you, call the Student Activities Department at 373-6751 or come by Taylor Hall 102 for information. Program Area Committees are groups of students in curri_culum programs which decide how to spend their share of allotted student activity fees. Most of their activities center on their particular areas of study (buying references, special equip­ment, field trips, etc.). If you don't know how to get in touch with these groups, call the Student Activities Depart­ment at the above number. The coordinating committee of the P AC's , clubs, and other groups is called the Student Sen­ate; the chairperson of this group becomes a non-voting member of the college's Board of Trustees. Current topics of business in the Student Senate are: setting up a delegates committee to attend a state conference of the North Carolina Comprehensive Com- CLASS ADS WANTED: Ride from CPCC __,/ to Concord Monday, Tuesday, and Thursday will help with gas. Call Jerry Mauldin. (704) 786-8722 munity College Student Govern­ment Association (NCCCCSGA). The group will be in Charlotte for this conference October 28, 29, and 30. Lynn Bonavita, Chairperson of the Student Senate, invites students who are insterested to contact the Student Activities Department and mdicate such . Bonavita also wants the student body to know that the Student Senate will be holding its internal elections at its first meeting in the Fall Quarter's first week. The specific date has not yet been set but will be posted on the marquees on campus. Another item for student clubs or organizations to note is the availability of resources offered by the staff in the Taylor Hall 102 office. Groups needing supplies, typewriter avail­ability should come to the lobby of Taylor Hall or call 373-6665. October 7 is slated for the Fall Quarter Activity Day on campus. The day is set aside for clubs, P ACs, and other organizations to show other students what they do and try to interest them in joining. Displays, hands-on acti­vities, artwork, sales, food, and fun and music are all present. This Fall Quarter's theme is "Turning Twenty" as next July 1 is CPCC's twentieth birth­day. Montana, a well-known electric bluegrass and country band will be on hand from 11 :30 til 1 p.m. Location will be on the mall between Kratt and Mecklenburg Halls. (See the article 01.1- other coming events elsewhere in this issue.) NOTES Literary Magazine Shows Promise The student literary magazine, formerly known as the Paul At­well Memorial Literary Magazine, will be available before Fall Quar­ter begins. When classes have begun students can pick up their free copy in the Spark distri­bution stands (tripod with yel­low box). This issue is called Impressions and contains poetry, prose, and art produced by students over the past year or so. Chapie Chapman, the student preparing the magazine for print said, "We are now ready to take 64 pages of very good work to our printer. It has been a real treat being able to compile this year's book. I believe it will certainly uphold the tradi­tional quality and impact of previous issues." Past issues have been well re­ceived by the community as a magazine featuring beginning wri­ters and occasional contributions by well-known writers. These have included, among others, Paul B. Newman, Queens College English faculty member; and Tom Heffernan, former Wri-­ter in Residence at CPCC. Campus Ministry Offers Helping Hands by fe rry Wilson Spark Editor In the hustle and bustle of every­day life, one acquires problems that seem insurmountable when faced alone. The United Campus Ministry will be there to help in any way they can The Ministry is concerned with people finding a deeper and more meaningful spiritual life through prayer, discussion, scrip­ture study and fellowship. The Ministry is developing programs for students and faculty that would assist in the develop­ment of the individual, with a belief that living and learning can be an exciting experience. Under the United Campus Ministry are three clubs, Baptist Students Union, Catholic Campus Ministry and the Christian Science Group. Each club will remain as separate entities but will coordi­nate some efforts under the leader­ship of David Upshaw, the Campus Ministry Coordinator. Working with Upshaw, the Ministry includes: Sister Mary Agnes Solare, Don Rogers, Chuck Kirby, Jim Kelly, Merritt Green­wood and Mark Key. A Campus Minister will be in the Drop-In.Center on Monday through Friday, available for appointments or for fascial con­versation. For futher information, call David Upshaw at 333-8099. Clergy group working with United Campus Ministry from-Office of Public Information The setting is an opulent sitting room, complete with mahogany coffee table and leather couch. Presidents of two leading financial firms are discussing the wisest investment opportunities for the l 980's. Look around and you're in your own living room, taking a course to be offered this fall by Central Piedmont Commu­nity College on WTVI, Channel 42, and Chalrotte Cable 3. The course, "Personal Financial and Investment Planning," features 12 televised interviews with financial experts that are conducted by Venita VanCaspel, financial planner and author of three books on investing, including Money Dynamics for the 1980's. The TV programs are titled "The Moneymakers" and stress achievement of financial success despite inflation. The stock market, financial advisors, tax laws and shelters, real estate, energy investments, precious metals and gems and insurance will be discussed and analyzed. In addition to watching one half hour TV program weekly and reading for a half hour each week in a booklet accompan­ying the series, students will attend class weekly. In class, Accounting Instructor Pat Butler will show gra­phics and slides that illustrate the television interviews, answer questions and pay special attention to each student's financial planning efforts. "Most people spend more time working on their yards than on their finances," Pat says, "and yet only two out of every 100 people reaching 65 are financially independent." The class discussions will offer an objective survey of mon­etary opportunities, he says: "In most of the traditional places where you ask financial questions, there's often a pro­duct involved." Pat has taught accounting at CPCC for four years, and he holds bachelor's and master's degrees in business administra­tion. He has worked in investments, insurance and financial advising and has served as chairman of the Mecklenburg County Council on Aging. For more information, call 373-6422. .. _,_ / New SPARK Editor Named Terry Wilson was selected as the new editor of The Spark at the final Summer Quarter meeting of the Student Publications Board Thursday, August 5. Ms. Wilson has been a student for three years, taking classes when she can, and is interested in transferring as a Communications or Journalism major. She is a member of the Writer's Institute of America and plans to make journalism her career. Since her editorship began Ms. Wilson has met with administrators and staff members in order to form a viable plan to make the student newspaper one which students can look forward to for useful informa­tion and interesting features. Currently this newspaper is pubiished three times in- tlle Summer Quarter ( one of those being mailed to all registered students.) Fall plans include five issues (two of these will be mailed) and possibly advertising by local businesses. Cl11b and u_r_ganization Notes SME-cPcc Mechanical and Manu­facturing Engineering Technology students have formed a student unit of the Society of Manufac­turing Engineers (SME). The focus of the club is on educational and career opportu­nities in manufacturing and design engineering. Special events plan­ned include plant tours, speaker presentations, educational semi­nars, and other events. The July meeting featured Mr. Joe Dumontier, Senior Vice-Pres­ident of Pelton-Crane who spoke to students on tool and die mak­ing. The club will hold its mee­tings once per month. M~eting times and campus locations will be posted in the Mechanical Draf­ting and Mechanical Engineering Technology labs. Full-time students enrolled in a mechanical engineering techno-logy program, or those who dem­onstrate a sincere interest in the field of manufacturing engineer­ring are eligible to apply for stu­dent SME membership. Mem­berhip application forms are avai­lable in the Mechanical Engineer­ing Technology lab (GA 249) and in the Mechanical Drafting lab (CE 409). For more infor­mation, please contact the club's co-chairman Doug Knox at 563- 2758. Phi Theta Kappa-by James Thomas Phi Lambda Chapter of Phi Theta Kappa fraternity is now actively seeking new members. The national honor society for junior/community colleges meets bi-weekly on Thursdays at noon in MH 213. The society is for students who have a grade point average of 3.25 and are interested in iss­ues of the day and involved leadership and service. BELK GRANT TO AID PROGRAMMING From the Office of Public In­formation- Laura F riedlein A 100,000 donation ~resented to CPCC by the Belk Foundation August recently will be used to improve instructional programs. A study in progress to deter­mine the best possible use of the grant indicates that the greatest need is computers for program­mjng and data processing students who are training for an eager job market. The check was presented at a luncheon here by John Belk, chairman of the board of Belk Stores Services, former mayor of Charlotte and a trustee of the Belk Fountadion; and by Tom Belk, president of Belk Stores Services and chairman of the Belk Foun­dation. Department Name Changed A new distribution of respon­sibilities in the college transfer/ liberal arts area is expected to give faculty members more individual attention from their supervisors and generate additional, more innovative course offerings. The former Language and Humanities Department has b~en renamed Writing and Humanities and include courses in composi­tion for freshmen and sopho­! llores, technical writing and humanities. Foreign language and :;pee ch were reassigned from that depart­ment to the reading department, headed by Terilynn Turner, to create a more balanced workoad in each department. Turner's department is now called the Reading, Speech and Foreign Languages Department. · The lparll Central Piedmont Community College Student Publications Agency Office of Student Activities P. 0 . Box 35009 Charlotte, N.C. 28235 NON-PROFIT ORGANIZATION U. S. POSTAGE PAID Charlotte, N. C. Permit Number 1177 UNITED WAY CAMPAIGN ASKS STUDENTS' HELP The CPCC Student Association by a vote of its coordinating body, (Student Senate) has endorsed this year's United Way campaign by encouraging individual students to make a pledge and asking the more than forty student organi­zations to consider fund-raising projects and contributing part of the proceeds from them. CPCC United Way Chairperson Mitchell Hagler said he had not yet received this year's goal but estimated that "our goal will be somewhat higher this year. Since the economy is tight, it may be harder to reach that goal. Our president, Dr. Richard Hagemeyer, is chairing the higher education section this year. Naturally we want CPCC to set a good exam­ple." Some Facts About the United Way- Consists of 32 local and state agencies providing over 178 services. Approximately .91outofevery.91 out of every 1 is returned to the community through agency services. A few of the United Way agencies include: American Red Cross Association for Retarded Citizens Charlotte Speech and Hearing Center Council for Aging Epilepsy Association Family and Children's Services Metrolina Association For the Blind Florence Crittenton Services Goodwill Industries Mental Health Association Hagler pointed out that this is the first year that the CPCC effort has included an appeal to the students. Usually only employees of the college are informed of
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