1,720,978 research outputs found
A meta-study of SAP financials in the Queensland Government
No full textThis thesis consists of three related studies: an ERP Major Issues Study; an Historical Study of the Queensland Government Financial Management System; and a Meta-Study that integrates these and other related studies conducted under the umbrella of the Cooperative ERP Lifecycle Knowledge Management research program.\ud
This research provides a comprehensive view of ERP lifecycle issues encountered in SAP R/3 projects across the Queensland Government. This study follows a preliminary ERP issues study (Chang, 2002) conducted in five Queensland Government agencies. The Major Issues Study aims to achieve the following: (1) identify / explicate major issues in relation to the ES life-cycle in the public sector; (2) rank the importance of these issues; and, (3) highlight areas of consensus and dissent among stakeholder groups.\ud
To provide a rich context for this study, this thesis includes an historical recount of the Queensland Government Financial Management System (QGFMS). This recount tells of its inception as a centralised system; the selection of SAP and subsequent decentralisation; and, its eventual recentralisation under the Shared Services Initiative and CorpTech. This historical recount gives an insight into the conditions that affected the selection and ongoing management and support of QGFMS.\ud
This research forms part of a program entitled Cooperative ERP Lifecycle Knowledge Management. This thesis provides a concluding report for this research program by summarising related studies conducted in the Queensland Government SAP context: Chan (2003); Vayo et al (2002); Ng (2003); Timbrell et al (2001); Timbrell et al (2002); Chang (2002); Putra (1998); and, Niehus et al (1998). A study of Oracle in the United Arab Emirates by Dhaheri (2002) is also included. The thesis then integrates the findings from these studies in an overarching Meta-Study.\ud
The Meta-Study discusses key themes across all of these studies, creating an holistic report for the research program. Themes discussed in the meta-study include common issues found across the related studies; knowledge dynamics of the ERP lifecycle; ERP maintenance and support; and, the relationship between the key players in the ERP lifecycle
Investigating Enterprise Systems Issues Using a Modified Delphi Methods and Exploratory Factor Analysis
No full text
An Historical Recount of the Queensland Government Financial Management System (QGFMS) - 1983-1994
No full textTowards a Definition of B2C & B2B E-Commerce
Full text linkThis paper discusses and compares definitions of the terms business-to-consumer (B2C) and business-tobusiness (B2B) e-commerce to assist the e-business community to take better advantage of the potential of the ecommerce medium. The absence of consensual definitions in terminology may be preventing the e-business community from taking full advantage of the unique characteristics that the medium provides. A definition of B2C e-commerce is proposed. Finally, the paper notes the overlapping nature of B2B and B2C e-commerce
Towards Knowledge Management for Explorers: The Case of the Brisbane Airport Corporation
No full textBrisbane Airport Corporation (BAC) has recently been recognised as the world’s most efficient and customer focused privatised airport. Studying the corporate strategies and knowledge management issues faced by a company as successful as BAC holds important insights. This paper discusses four key characteristics which impact on BAC’s knowledge management strategy: First, corporate values are embedded in a strong culture that is built upon ‘win/win’ outcomes, operational flexibility, and consultative management. These values drive BAC’s strategy of maintaining a slim core, outsourcing, relationships building, and committing to shared risks and returns. BAC faces challenges of growth, exercise of influence on more with fewer, migration from control to culture, and migration from a value chain driven airport to a self-sustaining economic city. Second, BAC is exploratory by nature. An explorer meets new challenges afresh, is innovative, fluid, and populated by experienced and expert people who generate a constant flow of new ideas. Third, there is an increasing need to systematically capture and transfer competences across more people in the slim core. Fourth, BAC favours a personalisation strategy which is based in dialogue and the exchange of knowledge principally via people. It uses technology more as a communication device than a repository
The IT Consulting Process Through a Knowledge Management Lens
No full textThe IT consulting process can be usefully examined through a knowledge management lens from multiple perspectives and levels. Knowledge transfer is crucial for successful consultant engagement and depends upon the conditions of client understanding and client involvement which need to be considered by both provider and purchaser of the service. The example of Enterprise Systems services shows the need for consultants to leverage knowledge for comparative advantage based in knowledge management strategy. Clients require a lifecycle-wide knowledge sourcing strategy, which is often effectively mediated by consultants. The study aims to combine these multiple levels and perspectives through integrative theory
A conceptualization of complexity in IS-driven organizational transformations
Full text linkOrganizational transformations reliant on successful ICT system developments (continue to) fail to deliver projected benefits even when contemporary governance models are applied rigorously. Modifications to traditional program, project and systems development management methods have produced little material improvement to successful transformation as they are unable to routinely address the complexity and uncertainty of dynamic alignment of IS investments and innovation. Complexity theory provides insight into why this phenomenon occurs and is used to develop a conceptualization of complexity in IS-driven organizational transformations.\ud
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This research-in-progress aims to identify complexity formulations relevant to organizational transformation. Political/power based influences, interrelated business rules, socio-technical innovation, impacts on stakeholders and emergent behaviors are commonly considered as characterizing complexity while the proposed conceptualization accommodates these as connectivity, irreducibility, entropy and/or information gain in hierarchically approximation and scaling, number of states in a finite automata and/or dimension of attractor, and information and/or variety. \u
Digital strategy in airports
No full textAs airports continue to become more ‘customer-centric’ their digital customer-facing technologies are increasingly embedded within the passenger journey. This study takes a customer-centric view of airport digital technology by exploring the ways that digital technologies are being applied within airports to improve passenger perspectives of service quality during their journey. The literature review develops a framework encompassing the themes of airport service quality (function, interaction and diversion) and digital strategy. This framework has been applied to six airports exhibiting high service quality. Currently, the findings suggest that the improvement of customer function involves the use of automated and self-service technologies providing passengers greater efficiency and effectiveness during processing points. Additionally, technology to improve experience during wait times may entail either aesthetic qualities, or provide some form of productivity to passengers. Alternatively, customer interaction is influenced by digital technology through constant passenger engagement during their journey. As the research nears completion, the influence of these themes on the framework will become more apparent
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