37 research outputs found
We Appreciate Your Business, Not Your Abuse: Incivility by Customers Predicts Revenge Toward Customers
Get PDFTitle: We Appreciate Your Business, Not Your Abuse: Incivility by Customers Predicts Revenge Toward Customer, Author: Akanksha Bedi, Location: ThodePast research on organizational revenge has often focused on the organization or
organizational members (e.g., coworkers, or supervisors) as targets of revenge
behaviours. Building on Tripp et al.'s (2007, 2009) model of workplace revenge, the
present study examined the influence of customer incivility on customer directed revenge
behaviours. Data from a survey of 434 customer service employees suggested that
incivility from customers was positively associated with the service employee's desires
for revenge and actual revenge behaviours against the uncivil customer. Specifically,
employees who experienced customer incivility and blamed the customer for the
mistreatment were more likely to desire and engage in revenge. Empathic concern,
perspective taking and organizational tolerance of uncivil customers moderated the
relationship between blame attributions and desire for revenge such that individuals who
empathized with the transgressor, took his/her perspective, or perceived their
organization as intolerant of uncivil customer behaviours were less likely to desire
revenge. In addition, empathic concern moderated the relationship between blame
attribution and actual revenge behaviours such that employees who empathized with the
customer were less likely to act on their blame attributions and engage in revenge.
Finally, empathic concern and perspective taking moderated the relationship between
desire for revenge and actual revenge behaviours but in a direction opposite of the other
observed moderation effects. Specifically, employees who empathized with the customer
or took his/her perspective were more (not less) likely to act on their desires for revenge
and engage in revenge. The theoretical and practical implications of these findings and
directions for future research are discussed.ThesisDoctor of Philosophy (PhD
DNApol-ε gene is indispensable for the survival and growth of Drosophila melanogaster
No full textBased on deletion and complementation mapping and DNA sequencing, a new recessive fully penetrant mutation (DNApol-εp/10R), causing prolonged larval life and larval/early pupal lethality, is identified as the first mutant allele of the DNApol-ε (CG6768) gene of Drosophila melanogaster. A same-sense base pair substitution in exon 1 of the DNApol-ε gene is associated with retention of the first intron and significant reduction in DNApol-ε transcripts in DNApol-εp/10R homozygotes. Homozygous mutant larvae show small imaginal discs with fewer cells and reduced polyteny in salivary glands, presumably because of the compromised DNA polymerase function following exhaustion of the maternal contribution. Extremely small and rare DNApol-εp/10R homozygous somatic clones in DNApol-εp/10R/+ imaginal discs confirm their poor mitotic activity. The DNApol-εp/10R homozygotes, like those expressing DNApol-ε-RNAi transgene, show high sensitivity to DNA damaging agents. The first mutant allele of the DNApol-ε gene will facilitate functional characterization of this enzyme in the genetically tractable Drosophila model
Embodied Archives of Institutional Violence and Anti-Racist Occupation – Reading Julietta Singh’s ‘No Archive Will Restore You’ in the University
Get PDFThis article is part of issue 125 of Feminist Review, which explores theories of the archive within feminist, queer, crip, decolonial, and diasporic studies. The issue, which brings academics, artists, and archivists into conversation with each other, launched in July 2020. In this piece, the author thinks through Julietta Singh's book in conversation with politics and archives of institutional racism, student-led resistance and an anti-racist occupation in the universit
Integrating artificial intelligence in business education
Get PDFThis project is made possible with funding by the Government of Ontario and through eCampusOntario’s support of the Virtual Learning Strategy. To learn more about the Virtual Learning Strategy visit: https://vls.ecampusontario.ca.I. Foundations of Generative AIII. Design & Development using AIIII. Assessment & Engagement using AIIV. Resource RepositoryThis resource was developed by the Teaching and Learning Services (TLS) team at the DeGroote School of Business to bridge the gap between emerging generative technologies and business education. Recognizing the rapid evolution of AI and its significant impact on various industries, including education, our team aimed to create a resource that not only imparts theoretical knowledge but also offers practical tools for integrating AI into the curriculum. Our goal is to equip educators and students with the skills to utilize AI effectively, fostering an inclusive, diverse, and ethically responsible approach to business education. This e-book also supports our commitment to teaching innovation, inclusivity, and community collaboration, ensuring that our practices remain at the forefront of modern business education. This resource is a testament to our team's extensive experience in online educational resources and our philosophy of curiosity, experimentation, and innovation. We believe this guide will be a valuable addition to the Open Library, hopefully helping students and educators navigate and leverage the potential of AI in business education.The views expressed in this publication are the views of the author(s) and do not necessarily reflect those of the Government of Ontario or the Ontario Online Learning Consortium
Syrian crisis: Threat to global security
No full textThe Syrian conflict remains unabated since the very beginning of Arab Spring in 2011, which had its outset in Tunisia. With one of the most troubling foreign policy matters facing the international community, the conflict portrays a struggle between the despotic regime of Bashar al-Assad and the opposition seeking to create a democratic Syria. This research will unravel the closely knit effects of U.S. intervention on such critical dynamics and will highlight the military advantages and disadvantages of both the forces. The Syrian turbulence has its long-term repercussions not only within the country but over the entire Middle East, notably the neighboring countries. The paper also addresses certain grave issues of the Syrian crisis namely, funding of the opposition and necessary humanitarian aid for the casualties and refugees. Finally, it entails a discussion of an active and limited intervention of various Arab countries mainly Saudi Arabia and Qatar that play a significant role in strengthening of the rebel forces. The author argues that with an escalation in the intensity of the debate over the response of the United States in Syrian turmoil, what might be alluring to the West from a moral vantage point might also have contravening consequences
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Blockchain and Legitimacy ::The Rule of Law by Design /
No full textThis book provides an in-depth perspective on a key question regarding the design and deployment of blockchain technology: can the rule of law legitimately be applied to shape and guide the design and implementation of blockchain technology? Various concepts from the philosophy of technology and design theory are discussed to address this question, especially those concerning inscription, affordance, and technological intervention and mediation. Given that blockchain influences the 'traditional' social order, and that its deployment challenges the fundamental tenets of the rule of law, this book explores various attributes of blockchain technology that may result in crypto-legalism, which is irreconcilable with the rule of law and typically portrays a sort of 'unthinking' of the rigid adherence to 'the rule of code' that is imposed on users. While Part I of the book covers the relationship between blockchain and the rule of law, Part II deals with normative foundations of design in blockchain artifacts, crypto-legalism, and legitimacy standards for blockchain. Part III focuses on how the rule of law principles can be embedded into blockchain design and implementation, analyzing the implications of design choices, state involvement, and the potential for legal affordances within blockchain systems. In this book, the author adopts 'the rule of law by design' approach to understand the influences and aspirations behind programming the previously discussed concepts and incorporating the rule of law standards into artifacts as a means of addressing and reducing the 'illegitimacies' associated with the rule of code embedded in blockchain. Accordingly, the book offers a valuable resource for researchers and academics in the fields of law and technology, offering a nuanced approach to bridging the gap between legal theory and technological implementation. Additionally, it provides a practical framework for technologists and policymakers, helping them evaluate and guide developments in blockchain
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Institutions, Recognition, and Gender: Essays on Development Economics
No full textThe dissertation examines the intersection of institutional structures, social norms, and gender dynamics in developing economies through three interconnected studies. The central theme binding these papers is how formal policies and institutions intended to promote gender equality and development are mediated by social contexts, cultural beliefs, and interpersonal dynamics. Each study reveals that the effectiveness of formal interventions—whether property rights, tax enforcement, or educational access—depends critically on the underlying social structures and belief systems in which they operate.
In the first chapter, I investigate how awareness and recognition of women’s property rights affects household dynamics. Through a field experiment in rural Maharashtra, India, I find that merely documenting women’s ownership is insufficient—both spouses must recognize these rights for empowerment to occur. My intervention, which provided households with information about women’s co-ownership status and physical documentation, increased expenditure on women-specific goods by 40% and reduced men’s alcohol consumption by 33%. Effects varied significantly based on pre-existing knowledge: households with lowest initial awareness showed the strongest consumption effects, while reductions in domestic violence occurred specifically in households where wives knew about their rights but husbands did not. These findings demonstrate that changing beliefs about women’s rights is crucial for realizing the benefits of formal property ownership.
The second chapter examines how social connections to elected officials affect property tax compliance in rural India. Using a close election difference-in-discontinuities design and administrative tax data, my co-author and I find that citizens connected to local elected leaders are 20 percentage points more likely to remit taxes and remit more in tax payments. This effect is partially driven by enforcement—connected citizens face more in fines and are 32.5 percentage points more likely to be penalized. Heterogeneity analysis reveals these effects are concentrated among poorer property owners with connections to officials, suggesting that political connections can sometimes work against traditional clientelistic expectations.
In the third chapter, we investigate how educational investment in women is influenced by labor market returns. Analyzing data from India and Zambia, we test whether expanded access to secondary education produces patterns consistent with human capital accumulation or signaling theories. We find evidence of uniform increases in educational attainment, particularly in India, suggesting human capital accumulation may be the dominant mechanism. Together, these papers demonstrate that effective policy interventions must account for the complex interplay between formal institutions and informal social structures to achieve meaningful progress in gender equality and economic development
