94 research outputs found
Multi-stakeholder co-creation Analysis in Smart city Management: An Experience from Bandung, Indonesia
No full textAbstractThe rapid growth of urban population implies challenges in city domain from natural resource and infrastructure capacity as the hard aspects to social segregation as the soft aspect. This evolution requires real reflection and actions to attain sustainable development and a better quality of life in the city. The concept of smart city emerges as a strategic innovation to limit the issues arisen by the growth of the urban population and meet urban challenges. Smart city as a multi-stakeholder ecosystem upholds the value co-creation process of related actors within a framework to provide and deliver the expected service. Unlike the analogue era, ICT as the new technology enabler in smart city creates a transition of collaboration form among stakeholders. This paper presents an academic development of multi-stakeholder co-creation analysis in smart city management based on the perspective of service science. The analysis proposes a representative model of stakeholders with the designated values, service flow, and expected final result from the conceptual service platform. The model aims to depict in depth contribution of stakeholders which also leads to an innovation of service platform creation. This approach is carried out within the experience obtained from Bandung as one of the running smart city project in Indonesia. Bandung, which just occupies the integrated stage of the smart city maturity stages, does not allow the harmony of value co-creation. The one-way web-based integration resulted in the limited value creation for the society. This model enables a conceptual direction of becoming a two-ways interaction and creates a more convenient co-creation service ecosystem platform among stakeholders in term of innovation
Understanding a viable value co-creation model for a sustainable entrepreneurial system: a case study of Batik Solo industrial cluster
No full textThis study analyses entrepreneurial system as an intelligent complex organism for a collective goal. Viable system model (VSM) assists the viability investigation process, prescribe and facilitate the agreed improvements from operations to policy management as the highest level of the system. Value co-creation concept from a service science perspective complements the analysis with the external sector by using positive collaborative innovation with customers as a third dimension. The combination of VSM and value co-creation model is applied to the entrepreneurial system of the Batik Solo industrial cluster, as related data has been collected in parallel with the value co-creation research of SBM ITB from 2013-2014. The finding produces a mapping model of the industry, the roles and the improvement from a viable value co-creation point of view that consists of five functional and complete working organs: 1) operation; 2) coordination; 3) integration; 4) intelligence; 5) brain
A virtual co-creation model of the hijab fashion industry in Indonesia
No full textAll stakeholders, internal and external, need to collaborate to coordinate their thoughts, meanings, and actions to create value together - value co-creation. Sources of ideas and competencies do not only come from internal stakeholders of business but also from external stakeholders such as customers. The lack of collaboration between internal and external stakeholders becomes the issue that may threaten business sustainability. It can be argued that the development of ICT, such as in the form of websites, makes it easier to co-create value. In this article, we present research that looks into virtual co-creation between customers and providers occurring in websites in the hijab fashion industry in Bandung. The research aims to redesign a conceptual model for virtual co-creation based on customers’ motivation. Data were collected using questionnaires and analyzed using partial least square - structural equation modeling (PLS-SEM). The result shows that customers have certain motives when it comes to participating in customer-and-customer interaction and customer-and-provider interaction
System dynamics model for service quality improvement: a case study of Surakarta tourism, Indonesia
No full textValue co-creation concept implies that customers can actively participate in every stage of the service development process. Service providers are encouraged to build a unique and memorable experience to remain competitive. The concept is applicable in tourism settings. This study adopts system dynamics approach to study the conditions of tourism in Surakarta City, Indonesia. This study incorporates SERVQUAL dimensions of tangibility, reliability, responsiveness assurance and empathy to construct a co-created tourism policy in the city. There are five interventions proposed in the study: infrastructure, platform, human resource, events and promotions. The study reveals that to increase the number of tourists, Surakarta city is urged to invest bigger in the transportation sector and perform interactive online platform to accommodate a co-creation among stakeholders in the tourism sector. This study proposes alternatives to help the decision maker to understand the complexity of tourism sector in Surakarta both in theory and practice
Urban tourism development for bandung city, Indonesia: a preliminary study
No full textTourism is undergoing fundamental changes regarding the market, industry structure, and the product or services offered. Motivations and preferences in experiencing a destination have been proliferating in number and range, thereby challenging conventional models of tourism management and planning. Likewise, cities as the key destinations of urban tourism are also constantly changing which intensifies the links between the tourism industry and the urban dynamics. The fundamental concern is understanding tourist motivation and preferences as the input of city features improvement process to actualize an ideal urban tourism symmetrical from bottom-up to top-down interests. The shifting phenomenon to urban tourism as well takes effect in Bandung city. Modernization has an evolutionary effect on tourism activities from cultural-historical tourism towards a more consumptive pattern such as shopping-culinary activities. Thus, this preliminary study employs factor analysis method to explore the variable relationships reasoning the complexity of experience emerged from tourists while visiting a destination. The factor analysis discovers a finding that multiple observed variables have similar patterns of responses in the light of Bandung city tourism: social expression and interactive learning. In addition, this study also applies cluster analysis to strengthen the segmenting of each city feature reflecting to the characteristics of the tourists. It is confirmed that there are five classification of tourist visiting Bandung city: unexplored, light, minded, socialist, updated. The bottom-up result of this preliminary study takes on positioning groundwork of Bandung city as an urban tourism destination
Empowering digital creative ecosystem using problem structuring method and a service science perspective: a case study in Cimahi and Bandung, Indonesia
No full textThe digital creative economy in Indonesia has the potential to grow rapidly due to its large and skilled population. Although a goal was set in 2016 to make Indonesia the largest digital economy in ASEAN by 2020, the complexity of stakeholder interactions has become a major obstacle. Fostering a healthy business ecosystem and collaboration among stakeholders has been difficult to achieve due to a lack of funding, talent, and trust. This paper developed “should-be” and “as-is” models of feasible action plans to enhance value co-creation interactions among stakeholders. We investigated how stakeholders perceive their roles and interactions to construct an “as-is” model using a soft operational research method, namely strategic options development and analysis (SODA). Next, we developed a “should-be” model from a service science perspective. By comparing the two models, we derived action plans and recommendations to guide stakeholders in creating digital creative ecosystems (DCEs) in Indonesia. The action plans have been implemented by the government to improve the current strategies and validate our approach
Utilizing Design Thinking Approach to Increase Start-Up Project ‘S-MART’ Product Acceptance in Bandung Market
No full textIndonesia is a currently thriving country with powerful economic potential (Santoso et al., 2018). In fact, according to the journal ‘Sustaining Indonesia’s Economic Expansion’ published by AT Kearney in 2018, Indonesia had exploded in GDP size by five multipliers compared to the previous years. The country is also cited to have the fastest economic increase among the G20 and is placed number 16 on the world’s most economically advanced countries (Santoso et al., 2018). Indonesia’s annual GDP growth fell in the range of 3.5 to 7 percent with a standard deviation of 0.7, providing stable growth for the country (Santoso et al., 2018). Abaft the tremendous success of Indonesia’s GDP in the past 5 years, lies several sectors that delivered the most prominent donation to the national GDP (in descending order): Trade, hotels and restaurants; manufacturing; and transportation and communication (Ndiame et al., 2018). However, the largest stable growth had been dominated by commodity-related and retail sector under the trade, hotels and restaurants segment (Ndiame et al., 2018). The large market size and stable growth peeks the author’s interest in creating a start-up project specifically in the trade sector. Annually, hundreds if not thousands of new ideas sprout in Indonesia, in a form of emerging start-up projects. However, considered a business of higher than high risk, start-ups have an extraordinarily high failure rate of 90% (Kalyanasundaram, 2019). According to Kalya in 2019, the reason of most failure is mainly due to the problem identification, solution generated, and management. On the late 2018, the author as the leader of a new start-up project in Bandung named ‘S-MART’ created a new sales recording product to be launched in the market. However, after conducting a pilot study to 30 customers, the acceptance rate was devastatingly low. The author’s dilemma was, he had spent all his budget on creating his last prototype. Complicatedly, the author was supposed to present his result to investors on early 2019. Hence, a low risk and low-cost solution must be generated. Design Thinking approach is an ideal choice to answer the author’s dilemma for its ability to generate superior solution with lower risks and costs (Liedtka, 2018). By the end of October 2019, the author aims to have officially launch S-MART’s product to the market. The author had utilized design thinking approach in his process of creating a revised product. After the product is created, the author conducted another pilot test consisting of interview and product trial with of 7.63 confidence interval which then be used to determine required sample size using 95% confidence level that resulted in 152 Warung sample to be compared with previous pilot study with no design thinking
Analytic Hierarchy Process Approach for Selecting Audit Team to Reduce Audit Report Lag
Get PDFCustoms and Excise Audit is the authority held by the Directorate General of Customs and Excise (DGCE) in accordance with 125/PMK.04/2007 concerning Customs Audits. West Java's DGCE (one that has that function) has nine audit teams and aims to complete 42 audit reports in 2023. In mid-October 2023, this office received a non-regular audit assignment of seven auditees and had to select a team that could be assigned from a total of nine audit teams. The average audit completion time from 2017 to mid-2023 has always increased. Audits ideally finish within three months of assignment, as per Minister of Finance Regulation No. 125/PMK.04/2007, Article 12, paragraph (1). The author uses the Analytic Hierarchy Process (AHP) method in the decision-making process to determine seven audit teams with the smallest potential for audit report lag. Collaboration with experts and previous research results are also used to determine the criteria in the process. Notably, the identification of audit teams 1 and 5 as having the highest potential for audit report lag, based on criteria derived from expert collaboration and previous research, was empirically validated. Both teams, when assigned audits under real-world conditions, produced reports with completion times exceeding the average, underscoring the predictive validity of the study's methodology
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