1,720,968 research outputs found
Building Trust within Inter-Municipal Cooperation
No full textIn many EU countries Local government is characterized by high administrative fragmentation and the prevalence of Small Local Government Organizations. These facts affect significantly the capacity of innovation of Local Government and make it difficult to carry out rationalization projects aiming at increasing its efficiency and effectiveness.
By allowing the implementation of systematic forms of resource sharing within aggregations of municipalities, inter-municipal cooperation could be a possible solution to the problem of administrative fragmentation. Actually, by sharing an appropriate cooperation environment, the members of an inter-municipal cooperation could achieve levels of strict interoperability, both on the technological and the organizational level. An aggregation of Local Government Organizations that are strictly interoperable, can carry out a process of virtual integration among the partners, up to the activation of an Integrated System of Local Government (ISLG), that is a stable network of Local Government Organizations cooperating in a non-episodic way.
In the paper we will describe a possible solution to the problem of administrative fragmentation based on the concept of ISLG. In particular, after introducing the concept of ISLG, the paper describes how inter-organizational relations can be strengthened (up to the virtual integration of the partners in an ISLG) through a learning process in which the partners engage in a series of iterative and interactive learning cycles, characterized by greater and greater trust and adaptive flexibility, as well as the willingness to make increasing and irreversible commitments. The concept of trust can be considered as one of the main elements which can lead the evolution of an inter-municipal cooperation towards a system of virtually integrated organizations. Starting from the definitions of trust referred to in Organization Theory, the paper presents the classification of some trust relations which are important within an inter-municipal cooperation and considers some technological and organizational elements which can be used to support the creation, the maintenance and the strengthening of trust among the partners of an inter-municipal cooperation
Organizing E-Government for Small Local Government Organizations
No full textIn the paper, taking as a reference the highly fragmented context of Italian Local Public Administration, we suggest the associated management of services as the organizational model Small Local Government Organizations (SLGOs) can adopt to deal with technological and organizational innovation. We argue that, in order to simplify the activation of an associated management of services, SLGOs should define pre-qualification conditions that define a cooperation environment. In the paper we characterize such an environment by defining the concept of Integrated System of Local Government (ISLG) as a technological and organizational platform for the cooperation among public administrations. The definition of ISGL and the adoption of a particular coordinating technology will allow to model situations in which Small Local Government Organizations share, also temporarily, resources necessary for the production and delivering of services to citizens and enterprises
Networks of SLGOs: from systems interoperability to organizational cooperability
No full textE-Government doesn’t concern only technological innovation in Public Administration, but most of all organizational innovation through the adoption of organizational models enabled by the use of ICTs. One model of this kind, that in countries characterized by a high number of Small Local Government Organizations (SLGOs) can be adopted also to reduce the administrative fragmentation, is inter-organizational cooperation among SLGOs. This is the model the Italian National Center for Information Technology in Public Administration (CNIPA) adopted in the action plan to promote E-Government in Local Public Administration in Italy. However, inter-organizational cooperation requires the partners to interoperate, at least in the areas which are the object of the cooperation. One possibility which guarantees interoperability of different organizations consists in the adoption of a shared cooperative environment. Depending on how binding are the conditions which define it, the cooperative environment can determine different levels of interoperability, up to organizational interoperability (cooperability). In the case of cooperation among organizations which can be heterogeneous, one of the conditions defining the cooperative environment is the sharing of an “enterprise model” for the cooperation. In the paper we describe some of the conditions that define a cooperative environment and introduce a system for the description and the classification of different forms of intercommunal cooperation for services provision
Dall’E-Government al Networked Government: le reti inter-organizzative della Pubblica Amministrazione Locale italiana
No full textUn’aggregazione di PAL che si costituisce per la condivisione di risorse finalizzata all'erogazione di servizi, si può confìgurare come “gestione associata di servizi”.
La gestione associata fra PAL è una relazione duratura, sancita attraverso accordi volontari oppure cogentemente richiesta da leggi regionali o nazionali, nella quale le PAL coinvolte, mantenendo le proprie prerogative istituzionali, si accordano formalmente sulla strutturazione e sulla selezione del campo d’attività dell’associazione per esercitare funzioni o per erogare servizi di cui possiedono la titolarità, condividendo regole/procedure e, eventualmente tecnologie, ritenute in grado di generare in modo legittimo scelte d’indirizzo e gestione.
Oltre che offrire alle PAL di piccole dimensioni la possibilità di condividere risorse, la gestione associata di servizi può rappresentare un punto di forza anche per lo sviluppo di reti di Networked Government (Castelnovo, Ferrari, Carminati, Simonetta (2005); Castelnovo, Simonetta (2005c)) nelle quali si realizza un’integrazione virtuale di differenti livelli della Pubblica Amministrazione, nonché l’integrazione tra questa e altri soggetti del sistema sociale di riferimento, al fine di produrre un valore pubblico attraverso la cooperazione interorganizzativa (Guijarro (2003)). In un sistema di Networked Government, infatti, PAL di piccole dimensioni potrebbero trovarsi a dover interagire con soggetti privati rispetto ai quali, singolarmente prese, potrebbero avere uno scarso potere di contrattazione e di controllo. In questo senso, opportunamente rafforzata, soprattutto a livello di governance, una gestione associata potrebbe garantire a un'aggregazione di PAL la necessaria capacità di regolazione della relazione con i partner privati (Castelnovo, Simonetta (2005c))
I tipi di gestioni associate che possono essere rilevati analizzando lo scenario della PAL italiana sono piuttosto vari e si differenziano rispetto alla forma giuridica ed organizzativa, alle funzioni attribuite, al livello d'integrazione tecnologica ed organizzativa tra i componenti dell’aggregazione e ai meccanismi di governance adottati. La complessità del fenomeno aggregativo è poi accentuata dal fatto che le amministrazioni locali possono partecipare contemporaneamente a più aggregazioni, caratterizzate da differenti proprietà e costituite da differenti partner. In assenza di un chiaro schema di riferimento, ciò rende difficile la stessa descrizione del fenomeno aggregativo e l’individuazione di caratteristiche che permettano di valutare l’efficienza e l’efficacia di una particolare soluzione aggregativa, anche in un’ottica della sua riusabilità in contesti differenti.
Per ovviare a questa difficoltà, in questo lavoro viene proposto un sistema per l’analisi e classificazione di gestioni associate di servizi da parte di enti della PAL, focalizzando in particolare gli aspetti che portano alla definizione dell’architettura organizzativa e dell’assetto tecnologico di una gestione associata.
Il sistema proposto può essere usato per più finalità. In primo luogo permette di classificare gestioni associate rispetto a un quadro di riferimento che rende possibile il confronto tra differenti esperienze. In secondo luogo, il sistema può essere utilizzato anche come strumento per la valutazione di una particolare soluzione di gestione associata. Usato in questo modo, il sistema di classificazione può essere applicato sia su una soluzione progettuale, da valutare a livello di studio di fattibiltà, che su una soluzione effettivamente in esercizio, da valutare in una fase di assessment
The Evaluation of E-Government projects for SLGOs
No full textThe concept of E-Government is complex and covers fields which differ a lot from each other. This heterogeneity can be a problem in the definition of a model for the evaluation of the impact E-Government projects can have. In this paper, starting from a broad definition of E-Government, we will discuss the possibility of defining a model for the evaluation of E-Government systems based on the concept of public value. To this end we will suggest an approach to the concept of public value that is citizen-centered and role-based, so that we can distinguish different aspects of public value on the basis of the different roles citizens can have in their interaction with Public Administration. The approach we suggest will be illustrated as regards the evaluation of projects aiming at the activation of Local Service Center, as requested by the Italian Action Plan for the inclusion of small municipalities in the spread of E-Government
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