20 research outputs found
Examining the impact of electronic supply chain management processes on customer satisfaction: A literature review
Get PDFThis paper aims to discuss a collection of empirical studies examining the impact of electronic supply chain management (e-SCM) processes on customer satisfaction. A review of the relevant literature has shown that a limited number of previous studies has attempted to identify the impact of e-SCM processes on customer satisfaction. Thus, the obtained data from the secondary source will be discussed and explained here. Findings of this study show the impact of e-SCM processes on customer satisfaction. This study has been based on a literature review and opens the door for future researchers to further expand this field
Destination Marketing for Expatriates: A Case Study in Northern Cyprus
Get PDFWith the intensifying competition in the global tourism industry, there has arisen an important need to enhance destination marketing initiatives in order to remain relevant. With effective marketing approaches, it is possible to increase the visitors that a destination receives, which is a beneficial outcome for any
destination. Therefore, it becomes a critical concern for tourism stakeholders to identify the different methods that can be used to enhance or make destination marketing approaches more effective. This article explores one such possibility and that is the use of expatriates as a tool to enhance the marketing
approaches as well as outcomes for any destination. Using the findings of a quantitative study carried out on expatriates in North Cyprus (Kyrenia City), the article discusses how these individuals can be an effective marketing tool. By using a questionnaire approach, with a study sample of 418 participants, the study
sought to establish the general attitude i.e. positive or negative) as well as the experiential image that the expatriates had of Kyrenia city and North Cyprus as a tourism destination on the whole. The findings revealed that expatriates could also be used as a critical marketing tool by helping further establish the destination Image, from an outsider’s perspective as well as in identifying the positive destination attributes to be incorporated in the area’s tourism marketing initiatives
Human resource development and turnover intention: organizational commitment's role as a mediating variable
Get PDFPurpose – The purpose of this paper is to examine the effect of human resource development on turnover intention through the mediating role of organizational commitment. Design/methodology/approach – This paper used a quantitative research design. Data were collected from 204 flight attendants employees working at Royal Jordanian Airlines Company using an email survey questionnaire. Structural equation modeling (SEM) was adopted to test the hypothesized model. Findings – The results assure positive effect of human resource development (HRD) on organizational commitment. Negative effect of both HRD and organizational commitment to turnover intention is observed. The results also confirm that the effect of HRD on turnover intention is negatively mediated by organizational commitment. Originality/value – This research paper extends the literature by empirically adducing evidence that organizational commitment negatively mediated the effect of human resource development on turnover intention of the airlines in Jordan. 研究目的 – 本研究擬透過組織承諾的中介角色,探討人力資源發展對離職意向的影響。 研究設計/方法/理念 – 本研究採用了定量研究法。數據透過電郵問卷調查,從204名在皇家約旦航空公司工作的機艙服務員取得的。研究人員使用結構方程模型來測試假設模型。 研究結果 – 研究結果確認了人力資源發展對組織承諾的積極作用,也肯定了人力資源發展和組織承諾兩者對離職意向的負面影響。研究結果亦確認了人力資源發展對離職意向的影響,是會受組織承諾負介導的。 研究的局限 – 由於研究在約旦的航空工業內進行,故取得的數據不能概括地廣泛應用於其他行業上。 研究的啟示 – 研究的結果,在人力資源發展、組織承諾和離職文獻的知識體系上提供了新的信息。本研究亦顯示了在一個仍未充分探討、處於發展中國家的公司的背景下,人力資源發展、組織承諾與離職意向三者之間的相互作用。由於過去對人力資源發展和離職的研究大多是在發達國家進行的,故本研究的結果,確切證明了在發展中國家的背景裡,機艙服務員對人力資源發展的看法,會影響其態度的情感部分和行為意向。再者,本研究或可填補以發展中國家為背景之離職文獻研究缺口,尤其是約旦。實際上,面對員工有離職意向這挑戰的航空公司管理階層或需特別關注這個學術研究,這也正是本研究主要的啟示。航空公司經理和政策制定者可使用本研究的結果、作為他們研發人員保持策略的指導原則,以把員工離職的意欲減至最低。 研究的原創性/價值 – 研究以實驗為依據,引證了就約旦航空公司而言,人力資源發展對離職意向的影響,是會受組織承諾負介導的
Ali analitika dobavne verige izboljšuje njeno inovativnost in robustnost?
No full textBackground and purpose: Little are known about the nature of the interaction between supply chain analytics, supply chain innovation and robustness capability. The purpose of this paper is to examine the effectiveness of supply chain analytics in enhancing firms supply chain innovation and robustness capability in the Arabian context.
Design/Methods: Using knowledge-based view and survey data from line managers in supply and logistics departments, the present study uses variance-based structural equation modeling (PLS-SEM) to diagnose the association between supply chain analytics, supply chain innovation and robustness capability.
Findings: Results suggest that supply chain analytics exerted significant impact on supply chain innovation and not on robustness capability. It appears that supply chain innovation exerted a significant impact on robustness capability, in doing so, supply chain innovation mediates the link supply chain analytics and robustness capability.
Conclusion: The outcome of this study points to the importance of supply chain analytics as a functional tool for supply chain and/or logistic routes stability and success. The paper concludes supply chain analytics can help managers have access timely and useful data for greater innovation; and that supply chain innovation is reliant not only on data, but also on firms’ analytic capabilities.
Keywords: Big data, supply chain analytics, supply chain innovation, robustness capabilityOzadje in namen: O naravi interakcije med analitiko dobavne verige, inovacijami v dobavni verigi in njeno robustnostjo je malo znanega. Namen tega dokumenta je preučiti učinkovitost analitike v dobavni verigi pri izboljšanju inovativnosti in zanesljivosti dobavne verige podjetij v arabskem kulturnem kontekstu.
Zasnova / metode: Z uporabo na znanju temelječih pogledov in anketnih podatkov zbranih od vodij linij v sektorjih oskrbe in logistike smo izdelali model strukturnih enačb na osnovi variance (PLS-SEM) za diagnosticiranje povezave med analizo dobavne verige, inovacijami v dobavni verigi in robustnostjo zmogljivosti.
Ugotovitve: Rezultati kažejo, da je analiza analitike v dobavni verigi pomembno vplivala na inovacije v dobavni verigi, ne pa na njeno robustnost. Pokazalo pa se je, da so inovacije na področju dobavne verige pomembno vplivale na robustnost, pri čemer inovacije v dobavni verigi posredujejo povezavo med analitiko dobavne verige in robustnostjo.
Zaključek: Izsledki študije kažejo na pomembnost analitike dobavne verige kot funkcionalnega orodja za stabilnost in uspeh dobavne verige in / ali logističnih poti. V članku predstavljena analiza dobavne verige lahko upravljavcem pomaga pri dostopu do pravočasnih in koristnih informacij za večjo inovativnost; inovacije v dobavni verigi so odvisne ne le od podatkov, ampak tudi od analitičnih zmogljivosti podjetij.
Ključne besede: veliki podatki, analitika dobavne verige, inovacije v dobavni verigi, zmogljivost robustnost
Zaznana vodstvena čustvena inteligenca in sreča pri delu
Get PDFBackground: Happiness at work is an important factor in employee satisfaction, productivity and retention. This study aimed to investigate the relationship between perceived manager’s emotional intelligence and happiness at work, and whether job satisfaction and affective organizational commitment mediate this relationship. Method: A questionnaire was distributed online to a random sample of 350 schoolteachers in Saudi public schools teaching different majors. Results: Structural equation modelling results showed that satisfaction and affective organizational commitment fully mediated the relationship between perceived manager’s emotional intelligence and happiness at work. Conclusion: Our results support the hypothesis that perceived manager’s emotional intelligence influences employee happiness through its influence on increasing or decreasing job satisfaction and affective organizational commitment. These findings therefore provide insight into employee’s wellbeing and potentially how to promote it.Ozadje: Sreča pri delu je pomemben dejavnik zadovoljstva, produktivnosti in zadrževanja zaposlenih. Namen te študije je bil raziskati razmerje med zaznano vodstveno čustveno inteligenco in srečo pri delu ter ali zadovoljstvo pri delu in čustvena organizacijska predanost posredujeta v tem razmerju. Metoda: Vprašalnik je bil razdeljen na spletu naključnemu vzorcu 350 učiteljev v javnih šolah različnih usmeritev v Savdski Arabiji Rezultati: Rezultati modeliranja strukturne enačbe so pokazali, da sta zadovoljstvo in učinkovita organizacijska predanost v celoti posredovala razmerje med zaznano čustveno inteligenco managerja in srečo pri delu. Zaključek: Naši rezultati podpirajo hipotezo, da zaznana vodstvena čustvena inteligenca vpliva na srečo zaposlenih prek vpliva na povečanje ali zmanjšanje zadovoljstva pri delu in afektivne organizacijske predanosti. Te ugotovitve torej zagotavljajo vpogled v dobro počutje zaposlenih in potencialno, kako ga spodbujati
Market-Sensing Capability, Innovativeness, Brand Management Systems, Market Dynamism, Competitive Intensity, and Performance: an Integrative Review
No full textSustainability integration in supply chain management through systematic literature review
Get PDFDrafting a systematic literature review on sustainable integration of supply chain and logistics is the main aim of this research paper, given the current needs expressed by academics, managers, and investors. Business sustainability, among all management tasks, heavily depends on successful integration between supply chain and logistics. Scholarly and academic double-blinded peer-reviewed journals, indexed in Scopus and EBSCO, are considered, in a time range between the years 2010 and 2019. Thus, summaries of journals are comprehensively assessed to appraise the integration between Sustainable Supply Chain Management and logistics in business markets. Through this work paper, the procedures behind an effective application of supply chain models are investigated in order to improve knowledge, in terms of recent advancements. The authors develop and carry out an effective business-case analysis, in which the application of Supply Chain Management and logistics procedures led to advancements in the field, therefore their systematic review will be beneficial in terms of a comprehensive current framework provision. According to the analyze explored by the authors, Decision Support Systems and computer frameworks really support business leaders in using Sustainable Supply Chain Management and logistics information and models, further providing specific training. The research paper observed that, indeed, a systematic review is an effective tool that encourages a thorough understanding of the key features related to the specific field. Despite limitations due to a small number of studies carried out on the specific topic, we strongly believe that this research will provide a great contribution to business management, towards an exhaustive, useful, and insightful analysis of the current studies on the integration between Sustainable Supply Chain Management and logistics applications.</p
An exploratory examination of the barriers to innovation and change as perceived by senior management
No full textThe banking industry has undergone significant shifts as innovations have enabled new banking services and created new customer requirements. While banks strive to incorporate innovation and change systems, they also face various obstacles. The primary aim of this qualitative exploratory case study is to determine the key perceived barriers to change and innovation in a Jordanian commercial case bank from the perspective of senior management. Nuanced interpretations were investigated, resulting in new insights that have not been previously obtained from research in this field. The analysis used a qualitative systematic approach to grounded theory articulation that inductively generated new concepts while adhering to highly rigorous standards. The methodology was based on interviews with eight senior managers. The emergent findings revealed that high bureaucracy, lack of communication, lack of employee involvement, middle managers' resistance, and risk aversion were major barriers to innovation and change. Overall, this study contributes to developing a thorough understanding of top managers' perceptions of barriers to innovation and change and offers managers and practitioners guidance on improving organizational conditions to support innovation and change in the banking industry. Finally, this study provides avenues for future research in this area
Sustainability integration in supply chain management through systematic literature review
Get PDFDrafting a systematic literature review on sustainable integration of supply chain and logistics is the main aim of this research paper, given the current needs expressed by academics, managers, and investors. Business sustainability, among all management tasks, heavily depends on successful integration between supply chain and logistics. Scholarly and academic double-blinded peer-reviewed journals, indexed in Scopus and EBSCO, are considered, in a time range between the years 2010 and 2019. Thus, summaries of journals are comprehensively assessed to appraise the integration between Sustainable Supply Chain Management and logistics in business markets. Through this work paper, the procedures behind an effective application of supply chain models are investigated in order to improve knowledge, in terms of recent advancements. The authors develop and carry out an effective business-case analysis, in which the application of Supply Chain Management and logistics procedures led to advancements in the field, therefore their systematic review will be beneficial in terms of a comprehensive current framework provision. According to the analyze explored by the authors, Decision Support Systems and computer frameworks really support business leaders in using Sustainable Supply Chain Management and logistics information and models, further providing specific training. The research paper observed that, indeed, a systematic review is an effective tool that encourages a thorough understanding of the key features related to the specific field. Despite limitations due to a small number of studies carried out on the specific topic, we strongly believe that this research will provide a great contribution to business management, towards an exhaustive, useful, and insightful analysis of the current studies on the integration between Sustainable Supply Chain Management and logistics applications.</p
Misuse of technology: Factors influencing cyberloafing behavior
No full textIn COVID-19, information technology is a crucial source of information for transforming and expanding industries. This study explored cyberloafing behavior among workers during a job. This study hypothesized a research model by integrating the unified theory of technology acceptance and usage, the theory of planned behavior, the effort recovery model, and the general deterrence theory. A quantitative approach was used, and data were collected from 603 employees using purposive sampling. PLS-SEM was used to test the proposed hypotheses with SmartPLS. The results revealed that performance expectancy, effort expectancy, facilitating conditions, social influence, cyberloafing attitude, and website access self-efficacy significantly increased cyberloafing intention while monitoring and punishment decreased it. Moreover, psychological detachment and relaxation significantly enhanced cyberloafing behavior. Monitoring and punishment significantly decreased the intention to use cyberloafing. Finally, cyberloafing significantly increased cyberloafing behavior. The outcome of this study suggests the significant role of perception aspects of technology in determining the intention to engage in cyberloafing and enhancing the timing of Internet use. Thus, it is challenging for management to perform proper checks and balances through strong monitoring systems
