6,829 research outputs found

    Knowledge Management in Non-Profit Organisations

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    The non‐profit sector is at present involved in a deep renewal process. Non‐profit organizations are required to deliver tailored and high‐quality services in order to overcome environmental complexity and scarcity of resources. In this context, non‐profit organizations are being called to reengineer their core processes and organizational paradigms. To achieve excellence, all available resources should be managed with increased effectiveness and efficiency, the most important of these being knowledge. This paper contributes to the literature about the role which knowledge management plays in achieving excellence in the non‐profit sector. In particular, the main results from an explorative survey of Italian non‐profit organizations are formalized and discussed

    Un caso di Business Process Reengineering nella pubblica amministrazione: il processo degli acquisti della Regione dell’Umbria

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    Il lavoro esamina l'applicazione del Business Process reengineering al processo degli acquisti, anche attraverso l'uso di modelli di simulazione supportati da software
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