1,721,194 research outputs found
Quality of (Digital) Services in e-Government
Full text linkInternet growth in the nineties supported government ambition to provide better services to citizens through the development of Information and Communication Technologies based solutions. Thanks to the Lisbon conference, which in 2000 covered and investigated this topic, e-government has been recognized as one of the major priorities in Public Administration innovation process. As a matter of\ud
fact in the last 10 years the number of services provided to citizens through Information and Communication Technologies has increased rapidly. Nevertheless the increasing rate, the access and usage of digital services do not follow the same trend. Nowadays Public Administrations deliver many electronic services which\ud
are seldom used by citizens. Different reasons contribute to the highlighted situation.\ud
The main assumption of the thesis is that quality of e-government digital services strongly affects real access to services by citizens. According to the complexity of quality in e-government, one of the main challenges was to define a suitable quality model. To reach such aim, domain-dependent characteristics on the services delivery have been investigated. The defined model refers to citizen,\ud
technology and service related quality characteristics. Correspondingly a suitable way to represent, assess, and continuously improve services quality according to\ud
such domain requirements has been introduced.\ud
Concerning the service related quality aspects a methodology and a tool permitting to formally and automatically assess the quality of a designed service with\ud
respect to the quality model has been defined. Starting from an user friendly notation, both for service and quality requirements, the proposed methodology has\ud
been implemented as an user friendly tool supported by a mapping from user friendly notations to formal language. The tool allows to verify formally via model checking, if the given service satisfies one by one the quality requirements addressed by the quality model.\ud
Additionally in some case an unique view on e-government service quality is quite useful. A mathematical model provides a single value for quality starting from the assessment of all the requirements defined in the quality model. It relies on the following activities: homogeneity, interaction and grouping.\ud
A set of experiments has been performed in order to validate the goodness of the work. Services already implemented in a local Public Administration has\ud
been considered. Literature review and domain experts knowledge were the main drivers of this work. It proofs the goodness of the quality model, the application of formal techniques in the complex field of study such as e-government and the quality aggregation via the mathematical model.\ud
This thesis introduces advance research in e-government by providing the contributions that quality oriented service delivery in Public Administration promotes services used by the citizens. Further applications of the proposed approaches could be investigated in the areas of practical benchmarking and Service Level Agreement specification
An ALE residual distribution scheme for the unsteady Euler equations over triangular grids with local mesh adaptation
Full text linkThis work presents a novel interpolation-free mesh adaptation technique for the Euler equations within the arbitrary Lagrangian–Eulerian framework. For the spatial discretization, we consider a residual distribution scheme, which provides a pretty simple way to achieve high order accuracy on unstructured grids. Thanks to a special interpretation of the mesh connectivity changes as a series of fictitious continuous deformations, we can enforce by construction the so-called geometric conservation law, which helps to avoid spurious oscillations while solving the governing equations over dynamic domains. This strategy preserves the numerical properties of the underlying, fixed-connectivity scheme, such as conservativeness and stability, as it avoids an explicit interpolation of the solution between different grids. The proposed approach is validated through the two-dimensional simulations of steady and unsteady flow problems over unstructured grids
The European Digital Agenda and the Impact of ICT on Public Administrations and Small and Medium Enterprises
No full textSince several years, the importance of Information and Communication Technologies has been well recognized by public and private organizations all around the world. However, its fully adoption, that is possible in almost every sector of economic and social activities, remains a big challenge. In Europe, Member States put digital transformation in the middle of the political agenda. In this paper
we intend to review and discuss the progress of the Italian and Albanian digital economies. With the aim of advertise digital transformation best practices, we also present project experiences concerning the impact of Information and Communication Technologies on Public Administration and Small and Medium Enterprise
Special Issue of IJEG on Methodologies, Technologies and Tools enabling e-Government
No full textIJEG, a fully refereed journal, publishes articles that present current research and practice in all areas of electronic governance
8th International Conference on Methodologies, Technologies and Tools enabling e-Government
No full textExploring why and how commercial organizations contribute to OpenStreetMap
No full textOpenStreetMap (OSM) is a Digital Commons platform, collaboratively developed, and centred on creating an accurate spatial representation of the world. Its flexibility and open nature have attracted multiple commercial organizations to use data from and contribute to the platform in several ways. This study examines the motivations and methods of commercial organizations to contribute to OSM, based on semi-structured interviews with employees of 25 commercial organizations and the Overture Maps Foundation. Five distinct ways of contribution have been found: data editing, tool development and/or funding, event sponsoring, OSM Foundation or related funding, and community building. The motivations behind their contribution to the project are a mixture of their own business benefits, such as to improve the data quality in a source the companies use, and social value motivations, like community-building. Commercial organizations have also encountered barriers with OSM in its use and contribution, ultimately resulting in the recent development of the Overture Maps platform. OSM should, in turn, provide a space where those self-motivations can be turned into social good and, at the same time, achieve an inviting space for all stakeholders (including commercial organizations) to ensure project sustainability, without falling into the tragedy of the commons
Semantic Tools in the Managing and Organization of eGovernment Website
No full textIn the last period eGovernment has clearly gained momentum in our society. Many solutions and projects were developed and, among the large amount of used tools, semantics was called to play a paramount role. In order to overcome issues related to interoperability and accessibility of services in the domain, semantics can be use to improve in-use solutions and to develop new mechanisms. This paper addresses a semantic based philosophy to tackle a holistic platform for the domain. By means of intelligent documents and Life Events, as they are presented in the paper, it is possible to build up a platform to host eGovernment services, as proved by the successful study case STESI portal
L'accesso ai servizi in cloud per la crescita digitale. Un'esperienza nazionale: la Regione Marche
No full textL’analisi delle politiche pubbliche in materia di agenda digitale e dei contesti socio-economici ed imprenditoriali del territorio rafforza l’idea che il progetto Marche Cloud e le iniziative per la crescita digitale e l’innovazione ICT perseguite dalla Regione Marche, nella programmazione 2014-2020, possano contribuire al potenziamento del tessuto produttivo marchigiano, in linea con i processi di trasformazione economica in atto a livello globale
Interoperability in Cooperative Environments for Public Administration: Metadata and Intelligent Document Issues and Applications
No full textToday, e-Government is an emergent multidisciplinary research field that has the aim to support the delivery of electronic information and services to citizens, businesses, and other stakeholders. This vision should be based on an effective cooperation between Public Administrations (PAs) that need to be more and more organized to delivery value-added e-Government services. Such cooperative environments should interconnect several PAs using interoperability architectures exploiting the service-oriented paradigm. In this paper we would highlight the role that metadata plays in applicative cooperation presenting some guidelines and an architecture able to assure interoperability between informative systems to favor the modernization of Public Administrations reducing time and costs for its functioning
Event log extraction methodology for ethereum applications
No full textThe adoption of smart contracts in decentralized blockchain-based applications enables reliable and certified audits. These audits allow the extraction of valuable information from blockchains, which can be used to reconstruct the execution of the application and facilitate advanced analyses. One of the most commonly used techniques in this context is process mining, which leverages event logs to trace and accurately represent the process execution of applications. However, extracting execution data from blockchains poses significant challenges, and the current methodologies developed have some limitations. Most approaches are tailored to specific use cases, requiring that analysis techniques are defined during the smart contract’s development. Other techniques are applied a posteriori, relying on blockchain events that often lack a standardized format. This absence of standardization requires complex processing steps to correlate logs with the executed actions and such approaches are not universally applicable to all smart contracts on the blockchain, further limiting their scope. Lastly, none of the existing techniques can extract information from event logs embedded in internal transactions of smart contracts.
To address these limitations, we propose EveLog an application-agnostic methodology that can be applied to any EVM-compatible application without predefined constraints. Its primary goal is to extract information from smart contracts, capturing both public and internal transactions, and organising the results into a structured XES event log. The EveLog methodology consists of five key steps: (i) extraction of data from smart contract transactions, (ii) decoding raw data, (iii) selection of sorting criteria, (iv) construction of traces, and (v) generation of the XES event log. EveLog has been implemented in a client–server application and tested on existing solutions, specifically the CryptoKitties application, a blockchain-based game on the Ethereum blockchain. The study was conducted using 12,996 blocks, including over 8,000 real transactions from the Ethereum mainnet
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