1,721,071 research outputs found
Resilienza e sostenibilità: governance e relazioni per una cultura dello sviluppo sostenibile
No full textMisurare la sostenibilità: L'esperienza dell'Osservatorio per il turismo sostenibile in Alto Adige
No full textThe Importance of the time of experience in the innovation of tourism business: the Sextantio albergo diffuso
No full textEmotions in Tourism: from Consumer Behavior to Destination Management
No full textWe argue in this chapter that tourism practice is emotionally charged,
but tourism research is less so. In fact, emotion research in tourism was mostly
borrowed from marketing studies, which limits its application mainly to customer
satisfaction and customer loyalty issues. Little is known as yet about the complex
nature of the emotion concept and the dynamic relationship between tourist experiences
and emotional states. Therefore in this chapter we aim to: (1) clarify the
emotional concept and the underlying theories in modern psychology; (2) identify
the crucial connections between tourist experiences (pre-, on-, and post-trip) and
emotional states; and (3) assess the main domains of interest for future emotion
research in tourism. We propose a conceptual framework to bridge consumer
behavior and destination management/marketing research through studying emotional
states. Further, we argue that human interactions between host and guest
(as well as among guests), emotional valence of tourism activities (and on-line
behaviors), as well as attention to eliciting emotion in destination marketing/
branding and service design are the main issues for a future research agenda. To
investigate these issues, combined use of (qualitative) self-reported techniques and
(technologically advanced) observation techniques will be crucial
Kunst und Kultur: Unternehmerisches Denken als Perspektive
No full textDie allgemeinen wirtschaftlichen Bedingungen der letzten Jahre rücken die Fragestellung nach der Verbindung zwischen Kultur und Wirtschaft immer mehr ins Zentrum der Aufmerksamkeit. Ausgehend von der Finanzkrise, die eine Debatte über die Zukunft der wirtschaftlichen und sozialen Entwicklung angeregt hat, werden verschiedene Aspekte – u. a. die Krise der Kultur, die Überwindung der Krisen mit Kultur oder die Veränderung der Kultur durch Krisen – hinterfragt. Wie schafft man durch die Qualität des Kultur-Unternehmertums Erfolg in Krisenzeiten? Welches Verhältnis zwischen künstlerischer Kreativität und unternehmerischem Denken macht ein Kulturunternehmen erfolgreich? Welche Rolle spielen Markt und Politik für unterschiedliche Ansätze der Produktion und der Finanzierung von Kunst und Kultur? Inwiefern tragen Netzwerk- und Clusterbildung zur Entwicklung von Kulturwirtschaft bei? Das Buch enthält Beiträge der Tagungen »Culture meets Economy« 2009-2012, welche die Bedeutung von Kultur und Kreativität für die Erhaltung von Wettbewerbsfähigkeit und Innovationsleistungen von Standorten untersuchten
Destination Greenitaly. Modelli di governance turistica dalle Alpi al Mediterraneo
No full textImparando dalle buone pratiche esistenti e con il supporto di massimi esperti nazionali e internazionali nel campo del turismo, il volume riflette sulle opportunità di organizzazione e gestione sostenibile del turismo italiano. Integrando prospettive globali e regionali, strumenti, metodi e modelli di sviluppo e di transizione, la pubblicazione si cristallizza come quintessenza dell'omonima conferenza di Eurac Research, tenutasi a Roma nel luglio 2016 sotto il patrocinio del Ministero dell'Ambiente e della Tutela del Territorio e del Mare e del Ministero dei Beni e delle Attività Culturali e del Turismo, nonché della Delegazione Italiana in Convenzione delle Alpi
Transition management towards sustainable mobility in Alpine destinations: realities and realpolitik in Italy's South Tyrol region
No full textSustainable mobility, including public transport and human-powered slow mobility is a priority for the sustainable development of tourism destinations, but it is a complex challenge to devise, implement and manage. This paper explores the mechanisms and conditions governing transition towards sustainable mobility in destinations, using a complexity-based approach. Destinations are understood as complex adaptive systems where social-ecological, socio-technical and socio-political subsystems interact dynamically with the tourism subsystem. These subsystems are interwoven and undergo significant, and inter-related, changes during transition towards more sustainable mobility. Three examples from the tourism intensive Alpine destination of South Tyrol (Italy) illustrate subsystem interactions during the transition process. Key player interview-based qualitative research indicates that the complexity of transition management is rooted particularly in the paired presence of risk aversion among local stakeholders and the unpredictability of visitor flows. Mitigating risk aversion through collective knowledge creation and offering answers to unpredictability by developing a strong adaptive and (re)organisation capacity seem to be required to adjust sustainable mobility solutions to continuous market changes, to convince stakeholders and to guarantee incremental and durable success. The public sector's special role is noted, as are the time demands of transition management, and the value of both formal and informal partnerships
Der Zusammenhang von Kundenzufriedenheit und Sprache im Tourismus. Kann die Sprache die Wahrnehmung der Kundenzufriedenheit beeinflussen
No full textKundenzufriedenheit ist das Ergebnis eines vom Kunden vorgenommenen und somit
subjektiven Vergleichs der aktuellen Erfahrungen bei der Produktnutzung mit
den eigenen vorangehenden Erwartungen. Subjektive Erwartungen und Wahrnehmungen
sind von kulturellen Mustern und Hintergründen geprägt. Während es eine
Reihe von Forschungsstudien gibt, die den Einfluss von Kultur und Nationalität auf
Verhaltensweisen und Konsumverhalten analysieren, gibt es kaum Untersuchungen,
welche die Sprache als Indikator für Kultur und Bestimmungsfaktor für Konsum-
und Reiseverhalten in den Mittelpunkt stellen. Dem vorliegenden Beitrag liegt
daher die These zugrunde, dass Sprache die Wahrnehmung touristischer Angebote
und somit die Zufriedenheit beeinflussen kann. Anhand einer Beispieldestination
in Südtirol soll untersucht werden, ob aufgrund der unterschiedlichen Erfahrungen
und Bewertungen, die verschiedene Sprachgruppen vornehmen, die
sprachliche Identität über die Kultur die Wahrnehmung der Kundenzufriedenheit
beeinflusst. Die Untersuchung hat gezeigt, dass es trotz der unterschiedlichen Bewertungen
der Sprachgruppen hinsichtlich der Stärken und Schwächen eines Angebotes
keine relevanten Unterschiede in der Zufriedenheit der Gäste gibt
Destination Design: A heuristic case study approach to sustainability-oriented innovation
Full text linkThe landscape of research outputs in tourism planning is fragmented and multi-disciplinary. Design as a meta-discipline has the power to integrate sectoral thought and inject creativity, non-linear thought and transdisciplinarity into planning processes, particularly when tackling sustainability challenges. This paper defines Destination Design as a novel framework capable of evolving the concepts of spatial and participatory planning using the design thinking cognitive style to address sustainability paradoxes. The features of are explored through the unique case study of sustainability-oriented innovation in the Dolomites UNESCO World Heritage Site. Results show that design thinking can be invaluable for pioneering pro-sustainability initiatives. Further, creative forms of engagement might encourage the acceptance and support of local transformations, but are difficult to implement
Customers' emotions in real time: measuring affective responses to service and relationship quality at the reception desk
No full textPurpose – The purpose of this paper is to explore customers’ emotions during a host–guest interaction at
the reception desk of a hotel. Guests’ emotional responses are analyzed in real time to understand their
link to behavior and levels of service and relationship quality.
Design/methodology/approach – To achieve this aim, 225 random customers experience six different
types of interactions (scenarios) at a staged reception desk, representing a high/low service or
relationship quality. The emotions provoked within guests are (video) recorded and analyzed with the
help of SHORETM, a facial recognition software that processes four basic emotions derived from human
muscular activity and calculates average emotional scores per scenario.
Findings – Results reveal that customers respond more positively to service than to relationship quality.
Informal approaches to interacting with guests are mixed; they can both excite or irritate customers. As
with existing evidence in service marketing research, the results found out through this study
demonstrate that a good service recovery process seems to immediately generate more satisfied
customers than do constant high-quality standards.
Research limitations/Implications – Themain limitations are related to the semi-staged nature of social
interactions, which might cause distortions in measuring emotions and limitations in the comparability of
cases.
Practical Implications – Practical implications are directed to service designers and managers in
hospitality to improve service design and ensure effective service recoveries.
Originality/value – This paper introduces a novel approach for assessing host–guest interactions in
tourism based on a real-time emotional assessment of service and relationship quality in hospitality.
Technologically advanced observation techniques enable in-depth analyses of actions and emotional
responses between hosts and guests across time. New insights concerning service design and service
recovery management are gained for practitioners and for future research
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