1,721,050 research outputs found
Media and Communication Studies, Privacy and Public Values: Future Challenges
No full textThe chapter discusses how Media and Communication Studies (MCS) enriches the research on privacy and data protection in mediated communication. Especially as the latter is increasingly digitised, commodified and submerged in everyday life, the challenges increase of how to safeguard accountability in systems, public values in digital governance and empowerment of citizens in society. Starting from mutual articulation between artefacts, practices and socioeconomic arrangements, we critically analyse the material and symbolic facets of data-driven media and communication. As communication in society increasingly takes place via digital intermediaries in the form of online platforms, it becomes essential to focus on how the latter take form, operate and have impact in relation to public values like privacy and data protection. These intermediaries can be general-purpose platforms for social communication and information sharing (for example Facebook, Twitter,…) or specific platforms for interaction in various sectors like health, education, transportation and hospitality (for example Uber, Airbnb,…). In order to have a thorough understanding we take an interdisciplinary perspective that integrates the advertising motives of these platforms, the (inter)national legal and policy environment, the affordances of the data-driven technologies and the everyday user practices of citizens. We identify and discuss how these different elements together shape the particular mechanisms (datafication, commodification and selection) that drive current data-driven online platforms. Based on this analysis we develop possible pathways to address issues of concern regarding privacy and data protection. In that regard notions of cooperative responsibility, empowerment by design and data literacy can be helpful
Counter-domestication through infrastructural inversion: User empowerment in digital platforms
No full textThis chapter discusses how the domestication of media and technologies in the form of digital platforms might facilitate a state of unaware data subjecthood and thereby increased exposure towards data capture and dataveillance. We investigate if and how the opposite of “counter- domestication” might be of help to strengthen empowerment and mitigate disempowerment. Our analysis builds on insights from media and communication studies as well as science and technology studies. The key ideas of ontological security and models of trust are complemented with the notions of “active non-participation” and “infrastructural inversion” to conceptually develop and substantiate “counter-domestication.” We aim to go beyond framing the popular notion of digital disconnection as a goal in itself. Our perspective should be seen as a means for helping users to engage more critically with – and even resist – data- driven media technologies (like messaging apps) that have become entangled social and corporate-computational infrastructures of everyday life. With this approach, we aim to re- instate domestication – in particular the opposite of counter-domestication – as a critical perspective on the role and meaning of media and technologies in everyday life. We conclude by embedding our approach within a broader multi-level approach for strengthening public interest values in the platform society
Discursieve psychologie (Hoofdstuk 8)
No full textIn dit hoofdstuk verkennen we wat de discusieve psychologie kan bijdragen aan de analyse van communicatie-inhouden. Deze benadering biedt een relevant perspectief dat (onder meer) gebruikt kan worden om een breed
scala aan gemedieerde communicatie en interactie te analyseren. Denk bij- voorbeeld aan krantenartikels, discussieprogramma’s op radio of televisie, maar ook onlinemediateksten zoals X-data (voorheen Twitter), blogposts, opmerkingen op nieuwswebsites of gesprekken binnen onlinegemeen- schappen. Vooraleer zelf aan de slag te gaan, is het belangrijk te begrijpen wat deze benadering inhoudt en waar ze vandaan komt. Alleen zo kan een onderzoeker op een juiste manier gebruikmaken van de discursieve psychologie bij de analyse van gemedieerde communicatie en interactie
Discursieve psychologie (Hoofdstuk 8)
No full textIn dit hoofdstuk verkennen we wat de discusieve psychologie kan bijdragen aan de analyse van communicatie-inhouden. Deze benadering biedt een relevant perspectief dat (onder meer) gebruikt kan worden om een breed
scala aan gemedieerde communicatie en interactie te analyseren. Denk bij- voorbeeld aan krantenartikels, discussieprogramma’s op radio of televisie, maar ook onlinemediateksten zoals X-data (voorheen Twitter), blogposts, opmerkingen op nieuwswebsites of gesprekken binnen onlinegemeen- schappen. Vooraleer zelf aan de slag te gaan, is het belangrijk te begrijpen wat deze benadering inhoudt en waar ze vandaan komt. Alleen zo kan een onderzoeker op een juiste manier gebruikmaken van de discursieve psychologie bij de analyse van gemedieerde communicatie en interactie
Changing the whole game: effects of the COVID-19 pandemic's accelerated digitalization on European bank staff's data protection capabilities
No full textThe COVID-19 pandemic accelerated the acceptance of digital banking services such as online payment and banking apps. As bank clients become more likely to use online services and contactless payment, the amount of consumer data available for banks' digitalization strategies has increased. This acceleration in digital banking has placed a spotlight on retail banks' efforts to protect personal data. Bank staff are on the frontlines of both protecting personal data and communicating their banks' efforts in this respect to maintain consumer trust. Our study aimed to answer the following question: How did the sudden increase in digitalization during the pandemic affect bank staff's capabilities in protecting personal data? In a two-stage qualitative study, we collected empirical data on bank staff's data protection efforts during accelerated digitalization. Analyzing our findings from the perspective of technological mediation theory, which focuses on the relationships between technologies, practices, and social arrangements, we found that in banking platformization, bank staff are disempowered in supporting clients, who are responsibilized for protecting themselves from fraud. Competitive pressures push retail banks into using client data in ways beyond sector norms, endangering the contextual integrity of data flows. Further, our findings show that digitalization presents bank clients with new risks, of which they are informed only after changing their banking practices, and it may be difficult to return to former arrangements. The application of mediation theory, combined with contextual integrity theory, clarified the shifting positions of different digital technology users in the infrastructural network of platformized banking and allowed for an in-depth analysis of conflicting interests. By clarifying these interests, difficulties were identified that need to be addressed in public policy and digital innovation projects to prevent loss of trust among bank clients.This research was conducted within the VUB Chair ‘Data Protection On the Ground’. The Chair is coordinated by the research center imec-SMIT (Studies on Media, Innovation & Technology) in collaboration with the research group LSTS (Law, Science Technology & Society), and is financially supported by BNP Paribas Fortis. The latter party has had no role in the design of the study, the analysis, the interpretation of data or in the writing the manuscript, but was supportive in the data collection
Data Protection Risks in Transitional Times: Th e Case of European Retail Banks
No full textThe banking sector has a highly developed procedural approach to risk. Faced with legal requirements to protect personal data using a risk-based approach, it may seem natural for banks to 'translate' existing risk management procedures to these new types of risks. We present findings of an empirical study into practices of personal data protection in European retail banks, with a focus on their conceptualisation of data protection risks. The study was mostly carried out during 2020, the first year of the COVID-19 pandemic. This offered the additional opportunity to study banks' practices in managing data protection risks in transitional times, under conditions of accelerated digitalisation. Based on our findings, we argue that banks did not fully anticipate and mitigate risks that negatively affect data subjects' interests. The reconciliation of the GDPR's risk-based approach and banks' procedural approach is likely to leave gaps in the latter's management of data protection risks. We suggest including data subjects in risk assessment procedures as a potential remedy
Contentious content on messaging apps: Actualising social affordances for normative processes on Telegram
No full textThe physical and digital spaces we spend time in during our everyday life sub- stantially shape our interactions and social norms of behaviour and vice versa. For example, the presence of doors in an office setting can foster a norm where colleagues always leave their door open unless they do not want to be dis- turbed. This does not mean doors holds an intrinsic social norm not to disturb (Heras-Escribano & de Pinedo, 2016). The office inhabitants themselves have made doors hold this normative significance. So too with platforms. As Bucher and Helmond (2018: 21) state about objections against changing platform features, these features have been attributed a significance beyond their original purpose. Already in 1999 Lawrence Lessig indicated that social norms and architecture are closely tied to each other (Lessig, 1999). They are two of the four forces that regulate individuals, besides the market and the law. This mutual shaping of spaces and norms of social behaviour is also taking place in everyday digital life (Postigo, 2016; Van Dijck, 2013)
Data Protection Risks in Transitional Times: Th e Case of European Retail Banks
No full textThe banking sector has a highly developed procedural approach to risk. Faced with legal requirements to protect personal data using a risk-based approach, it may seem natural for banks to 'translate' existing risk management procedures to these new types of risks. We present findings of an empirical study into practices of personal data protection in European retail banks, with a focus on their conceptualisation of data protection risks. The study was mostly carried out during 2020, the first year of the COVID-19 pandemic. This offered the additional opportunity to study banks' practices in managing data protection risks in transitional times, under conditions of accelerated digitalisation. Based on our findings, we argue that banks did not fully anticipate and mitigate risks that negatively affect data subjects' interests. The reconciliation of the GDPR's risk-based approach and banks' procedural approach is likely to leave gaps in the latter's management of data protection risks. We suggest including data subjects in risk assessment procedures as a potential remedy
Archetypical users as starting point for exploring wireless city applications: linking the domesticaion and diffusion approach
No full textRepairing what's not broken - Algorithm repair manual as reflexivity device
Full text linkThe author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by the Fonds Wetenschappelijk Onderzoek; G054919N
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