1,720,972 research outputs found

    Millennials’ perception of destination attractiveness

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    Indiana University-Purdue University Indianapolis (IUPUI)Past studies are focused on measuring competitiveness factors that are significant to a destination, while lesser focus is provided to capturing specific tourists’ attractiveness factors. The purpose of this study was to explore Millennials’ perception of destination attractiveness (DA) and their propensity to visit a destination. The objectives of this research include 1) To explore the perceptions of the millennial tourist when deciding on visiting a destination, 2) To determine which destination attractiveness factors are significant to the millennial tourist, 3) To identify Millennials propensity to visit a destination and 4) To explore other preferences that affect propensity to visit a destination. To accomplish the purpose and objectives, millennial college students and recent graduates from multiple universities in the USA were surveyed. A total of 103 Millennials participated in the study. Descriptive statistics and multivariate analysis were used to analyze the data. The results of this study will contribute to the existing knowledge in the areas of Millennials’ propensity to visit a destination and their perception of destination attractiveness

    Pandemic (COVID-19) Implications: Recommendations for the Events and Tourism Industry: COVID-19 Implications: Recommendations for the Events and Tourism Industry

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    This article reviews The implications of the COVID-19 pandemic on the events and tourism industry. The negative impact of COVID-19 on hotel performance worldwide was identified. Also, the effect of shutdown for a short period was compared worldwide. The lesson learned identifies the events and tourism trends during a pandemic and ideas for the survival of the events and tourism industry during a pandemic. Recommendations were also drawn for events and tourism professionals for advancing virtual or hybrid meetings or events during a pandemic

    Hospitality Intelligence: Evolution, Definition and Dimensions

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    This article reviews ‘hospitality intelligence’ as the ability to create a foundation upon which a delightful and engaging service experience can be readily delivered. The evolution of service quality leading to hospitality intelligence was identified chronologically via literature reviews. Five conceptual models of service quality that formed the basis of the key dimensions of hospitality intelligence were provided as a framework for inciting theoretical advancement and further research. The dimensions and implications of hospitality intelligence, based on the syntheses of the hospitality related psychology literature, were described for advancing the concept of hospitality intelligence and further research

    Generation Y and Z Perceptions of Hospitality Self-Service Technology

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    The purpose of this study was to investigate the perceptions of Generation Y and Z regarding self-service technology and personal service in the hospitality industry. Technologically-savvy collegiate students in the Midwestern part of the USA served as the target population for this study. The results of this study indicate that the participants believe that personal service is more important than the use of self-service technology in the hospitality industry. However, Generation Y and Z prefer the convenience and promptness of self-service technology. Practical implications of this study and recommendations for further studies were addressed

    The Dawn of the Events and Tourism Review

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    The Events and Tourism Review (ETR) is a universal journal for events, tourism and hospitality publications. It intends to provide a global platform for innovative and applied studies that make a significant contribution to the practice and development of events and tourism products and services

    The Role of Destination Marketing Organizations in the United States Sustainable Tourism Development

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    The role of Destination Marketing Organizations (DMOs) in promoting sustainable tourism practices across the United States cannot be overemphasized. Sustainable tourism, which encompasses cultural, environmental, social, and economic considerations, has become a critical aspect of DMO operations. Many international DMOs have been successful when it comes to implementing and promoting sustainable tourism. This study provides the roles United States DMOs can play in promoting and implementing sustainable tourism development in the United States. This study provides several important industry and academic implications, including how DMOs can partner with educational institutions to serve as knowledge hubs for training on sustainable practices

    Cost Benefit Analysis of Hotel Recycling Practices in India

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    Waste reduction practices like recycling are not only beneficial to the environment but can provide economic benefits and enhance the image of the Hoteliers. There is a need for more studies on the economic benefits of recycling practices to the hoteliers. This study investigated the cost and benefit analysis of solid waste reduction via recycling in India, by exploring eight highly rated hotels and assessing the average recycling benefits attributed to these hotels in India. The result indicated that by practicing recycling, the hospitality industry would protect the environment while generating economic benefits from waste reduction
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