39 research outputs found
The Reflection of Public Values in Twitter Use of Metropolitan Municipalities: a Content Analysis Employing the Analytic Hierarchy Process
No full textHasiloglu, Selcuk Burak/0000-0003-4512-6531; Calhan, Huseyin Serhan/0000-0002-5367-4020; Karkin, Naci/0000-0002-0321-1212The reflection of public values (PVs) could be monitored through some indicators, like institutional social media tools. The measurement of how PVs are reflected over local social media accounts is of great importance. Studies in the relevant literature are mainly focusing on the benefits of social media presence, drivers, or barriers or attitudes and expectations on social media presence. We, in this study, focus on the evaluation of whether and how selected PVs are reflected through social media accounts of metropolitan municipalities (MMs) in Turkey. By taking participation, collaboration, and transparency as the main PVs, we have formed an evaluation metric composed of five sub-criteria for each determinant. With the help of seven public administration experts holding a Ph.D. degree to form an expert graded scheme by using the analytic hierarchy process (AHP), we have employed a content analysis over Twitter accounts of 30 Turkish MMs using this expert graded scheme. We have found that Turkish MMs were found not to grasp the valuation of the selected PVs since most seem to fail to reflect them over their social media accounts to the full extent possible. Moreover, many Turkish MMs seem to have violated privacy and personal data
Structural changes driven by e-petitioning technology: changing the relationship between the central government and local governments
No full texte-Petitioning is a type of information and communication technology for development that can be used by citizens to express their voices in society. Although much work is focused on government-citizen relationships, little is known about whether and, if so, how e-petitions technology might result in structural transformations in public administration. In this study, we investigated the effects of an e-petitioning system in the Turkish public administration from neo-institutional and transaction cost perspectives. In contrast to the expectation of reducing transaction costs due to ICTs use, the transaction costs increased. The changes have further strengthened the central government by transforming the current tutelary relationship into a more hierarchical structure. The change is not driven by lowering transaction costs; instead, the change mirrors the power structures. The use of technology changed the structures in such a way that political power structures are reinforced while empowering the citizens to make their voices heard.Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.Information and Communication Technolog
Barriers for Sustainable e-Participation Process: The Case of Turkey
No full textThis chapter aims to evaluate what could be some possible barriers for a sustainable e-participation process in a developing country case. Sustainability refers to the provision of uninterrupted and successfully implemented programs in related to e-participation in terms of expectations and gained results. For such purpose(s), it is of utmost importance that regarding infrastructures are provided, and related precautions are ensured before enrolling in. It is argued that sustainable e-participation is kept consistent if possible barriers are successfully considered. In this context, possible and potential barriers for sustainable e-participation process are derived from the literature, but confined to five types in drawing the framework. As a country case, Turkey is evaluated in terms of some current indicators presenting an overview of information and communication technologies' (ICTs) infrastructure and its use before discussing about barriers. Administrative, legal, institutional, and cultural dimensions that produce and feed the barriers are described next. After addressing these dimensions, it is concluded that there are some potential barriers before e-participation process. Resistance from bureaucracy for sharing their monopoly over policy making, the lack of expertise in designing methods for e-participation, privacy concerns in data sharing, a big accumulation of legal and administrative arrangement burden, and potential inertia at citizens' side toward policy-making issues are among threat-posing features for a sustainable e-participation process in Turkey. © Springer Science+Business Media New York 2014. All rights reserved
Herramientas Web 2.0 para la participación pública a través de los sitios de Internet del gobierno
No full textEl ritmo impredecible del desarrollo de i nternet continúa transformando las rela - ciones entre gobierno y ciudadanos en formas novedosas de interacción. En este tipo de interacción las agencias gubernamentales son las que supuestamente con - ducen e incrementan el nivel de los servicios participativos. Las herramientas Web 2.0 pueden servir para tal propósito y para incrementar la oferta de los e-servicios con la participación del público. Así podemos considerar la Web 2.0 como un ca - talizador para que los ciudadanos reciban información y correspondan con su apor - te para la elaboración de políticas públicas. Este artículo despliega un estudio em - pírico de la presencia y funcionalidad de las herramientas Web 2.0 a través de los sitios en la red del gobierno turco como mecanismo de participación ciudadana, en el caso de un país con un desarrollo acelerado. La metodología del estudio cubre un análisis visual de los contenidos Web 2.0 en los sitios gubernamentales. El aná - lisis muestra que, como la mayoría de los sitios son manejados internamente, no tienen las herramientas de Web 2.0. Los sitios de red del gobierno están muy lejos de presentar oportunidades para la elaboración de políticas públicas con participa - ción ciudadana, como ofrecen las herramientas Web 2.0
Job characteristics and public service motivation among highly-qualified public employees
No full textEmployees' complaints about the routinisation of jobs and a decrease in their autonomy have been cited as major reasons for employee turnover in government organisations. This study analyzes the relationship between job characteristics and public service motivation (PSM) to shed light on this issue. Employing an online survey completed by employees from Turkish Regional Development Agencies, we examined the effect of job characteristics on the PSM of highly-skilled employees. The results show that employees' PSM is fostered when they use high-quality skills in implementing their duties. Autonomy, an employee's self-direction to decide the methods and timing of work, is another important factor affecting PSM. We found that job redesign would foster PSM of highly-qualified employees
An analysis of the public administration curricula in Turkey: Realities, expectations, and attitudes toward novel courses
No full textThe public sector gets through a big transformation in many dimensions lately. The volume and extent of this transformation influence institutionalization, organization, and execution of the public sector as a whole, irrespective of either a developed or a developing country case is at stake. There is a growing inclination to capture and direct this transformation in public administration scholarship. However, there is a void concerning whether and how the curricula of public administration are designed to capture and drive this transformation. This paper aims to address this void by analyzing the curricula in a developing country case, namely Turkey. This bidirectional motive of the study is served by evaluating first to analyze the attitudes, expectations, and opinions of public administration academics working and studying in the field of public affairs on several educational issues. Then, we aim to analyze the curricula of some selected public administration departments. After analyzing all the study findings, it is seen that departments in Turkey are mainly framed to represent the traditional dimensions of statehood. No matter how hard are the challenges that the governments face, public administration departments are still stuck to structural, organizational, and legal perspectives. We argue that the public sector needs curious public administrators rather than institutional ones, thus we plea for curricula that reflect meeting this need
Public sector innovativeness and public values through information and communication technologies
No full textIn public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions “the paradox of publicness” [3, 4] by referring the “special status of public organization” claim of [5] and “publicness theory” of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions.Information and Communication Technolog
The Use of Information and Communication Technologies During Emergencies: A Meta - Analysis Through Peer-Reviewed Articles
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