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    Empathy in healthcare interpreting: Going beyond the notion of role

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    The paper investigates empathy in healthcare interpreting by suggesting a theoretical framework through which some of the rigidities and ambiguities of traditional role categories may be overcome. Methodologically, a trifocal model has been designed entailing: a close-up view at locally produced interactional moves in mediated professional-patient encounters recorded at family planning clinics; an intermediate view focusing on the mediators’ responses to a situational questionnaire; and a distance view of their tested individual dispositions. The interest of the analysis lies in the presentation of an innovative research model built on the core construct of empathy, and in the working hypotheses that may be derived from the interplay between its three in-built perspectives, rather than in the findings themselves which are hardly generalizable given the limited set of data under scrutiny

    Interactional data through the kaleidoscope of analytical perspectives: Reassembling the picture.

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    This study investigates an interpreter-mediated real-life interaction in the field of healthcare applying a multi-construct analytical procedure, whereby the same data are progressively observed from different theoretical angles. The discussion demonstrates that, taken singly, each perspective would yield a partial, and potentially misleading, reading of data. When combined together, on the other hand, the functional descriptions thereby obtained are found to complement one another. In the specific case under scrutiny, the picture being reassembled is that of a co-constructed empathic rapport. Given that the aim of this paper is merely to suggest and exemplify a research methodology, viewpoints are restricted here to only three theoretical constructs. Going from locally to more contextually focused ones, these are conversational dominance, verbal politeness, and empathy

    Seeking asylum and seeking identity in a mediated encounter. The projection of selves through discursive practices

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    The paper explores the professional practice of “cultural mediation” in the Italian context. This activity is taken here as a vantage point from which the dynamics of identity projections can be observed, as they emerge from a real-life interaction. The analysis is carried out on a recorded and transcribed encounter involving three participants: a service provider working for a Foreigners Advice Bureau run by the municipal authorities of a major Italian city; a French-speaking asylum seeker from Cameroon; and a Moroccan mediator. The encounter is characterised by a high degree of interactional heterogeneity; triadic configurations where the mediator acts as “interpreter” alternate with parallel conversations and with long dyadic exchanges between the mediator and the service user, in the absence of the service provider. Within this changeable participation framework, the interlocutors’ discursive choices are closely examined. The theoretical framework brings together two complementary paradigms, a linguistic-interactional and a socio-psychological one. The resulting discussion, which revolves around the concepts of “role”, “discourse”, “position” and “narrative”, reveals cultural mediation as an area of instability, where competing identities are interactively constructed and reconstructed

    Brenda Nicodemus and Melanie Metzger (Eds.), Investigations in healthcare interpreting. Reviewed by Raffaela Merlini.

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    An X-ray of a raised hand forming a sign, with thumb and index finger pinched together: while the cover of Nicodemus and Metzger’s volume provides a visual counterpart to the intriguing title of Favaron’s (2004) monograph on healthcare interpreting, L’interprete ai raggi X (‘X-ray view of the interpreter’), it also affords an effective pictorial metaphor for this new book’s most obvious strength, i.e. as a source of evidence-based “insight” into some less evident aspects of healthcare interpreting, and for its main area of concern, i.e. signed-language interpreting (SLI)
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