118,333 research outputs found
The role of technology in improving the Customer Experience in the banking sector: a systematic mapping study
No full textInformation Technology (IT) has revolutionized the way we manage our money. The adoption of innovative technologies in banking scenarios allows to access old and new financial services but in a faster and more secure, comfortable, rewarding and engaging way. The number, the performances and the seamless integration of these innovations is a driver for banks to retain their customers and avoid costly change of hearts. The literature is rich in works reporting on the use of technology with direct or indirect impact on the experience of banking customers. Some mapping studies about the adoption of technologies in the field exist, but they are specific to particular technologies (e.g., only Artificial Intelligence), or vice versa too generic (e.g., reviewing the adoption of technologies to support any kind of banking process). So a specific research effort on the crossed domain of technology and Customer Experience (CX) is missing. This paper aims to overcome the following gaps: the lack of a comprehensive map of the research made in the field in the past decade; a discussion on the current research trends of top publications and journals is missing; the next research challenges are yet to be identified. To face these limitations, we designed and submitted 7 different queries to pull papers out of 4 popular scientific databases. From an initial set of 6,756 results, we identified a set of 89 primary studies that we thoroughly analyzed. A selection of the top 20% works allowed us to seek the most performant technologies as well as other promising ones that have not been experimented yet in the field. Main results prove that the combined study of technology and CX in the banking sector is not approached systematically and thus the development of a new specific research line is needed
W2000 meets J2ME to Fast Prototype Mobile Web Applications
No full textMobile devices are motivating a new family of Web applications. Limited sources, like displays, mice, keyboards, and memory, heavily impact the client-side capabilities of the application. This is why mobile Web applications must be re-modeled to take into account the peculiarities of the new devices.
This paper does not propose yet another “general purpose” modeling framework and does not even discuss the problems with modeling multi-device applications. It assumes that mobile Web applications will not mainly be used for browsing data, but navigation will be the means to access services. Given this hypothesis, the paper proposes μW2000 as light-weight version of W2000 for this class of applications and a rule-based approach for fast prototyping the client side of these applications through self-contained J2ME (Java 2 Micro Edition) applications. The approach is exemplified through the Smart Ticket application by Sun
A model driven approach to GDPR compliance
No full textThis paper proposes a model-driven approach based on business process modeling to support compliance with the European General Data Protection Regulation (GDPR, EU 2016/679). The adoption of GDPR by an organisation raises the main question of how to audit the organisation’s adherence. Starting from BPMN, which can allow businesses to better understand their internal business procedures, we propose an approach that helps to identify the most important key point(s) for GDPR compliance
A Structured Approach to GDPR Compliance
No full textThe European General Data Protection Regulation (GDPR, EU 2016/679), adopted by the European Parliament has profoundly changed the legislative approach to the protection of personal data by the European Union. The GDPR provisions require organizations to make deep changes. Organizations have to shift from an approach based on the adoption of minimum-security measures, provided by the EU Directive of 1994, to a proactive approach based on accountability. Organizations that manage personal data of EU citizens have to adopt systems of verification and continuous improvement and adopt principles such as privacy by design and privacy by default. The rule of “privacy by design” calls for privacy to be taken into account throughout the whole engineering process. A key point is the methods for checking compliance with GDPR. This paper proposes a structured approach based on business process modelling, to support compliance with the GDPR. We have identified an approach that has to identify the most important key points for GDPR compliance
Business Process awareness to support GDPR compliance
No full textThis paper proposes e model driven approach, based on business process awareness to support the compliance to GDPR. The European General Data Protection Regulation (GDPR (EU) 2016/679) regard the processing of personal data and on the free movement of such data. The main purpose is to safeguard the data subject’s human dignity and fundamental rights. To achieve this goal is necessary to identify the motivation of data management, define who have access to data, and determine with high precision how, when and how many times the organization store manage the data. GDPR requires the self-assessment of digital risks on the basis of the impact assessment analysis. The adoption of GDPR by an organization raises this main question: how do we audit an organization’s adherence? Starting form BPMN that “provide businesses with the capability of understanding their internal business procedures” we propose an approach that help to identify the most important keypoint(s) useful for GDPR compliance. To analyse the potential applicability of our thesis we describe a “Vacation Request” scenario where we applied the proposed approach
Cyber Risk Analysis for IoT Infrastructure in Smart City Context
No full textThe spread of IoT sensor and actuator networks in the context of Smart Cities requires an ever-increasing attention to IT security and therefore also to adopt methodologies for analyzing cyber risk. IoT networks have an increasingly important function in Smart Cities, becoming active agents whose tampering could compromise the functioning of entire systems. IoT infrastructure could be considered, as a Critical Infrastructure. In the contest of industrial process and automation, and in particular in the so- called Industry 4.0, the now intensive application of control systems in interconnected networks has led to an increase in unexpected threats to information security for supervisory control and data acquisition (SCADA) and control systems distributed (DCS). With due attention, interesting parallels can be found between remote control systems typical of the industrial environment and IoT sensor networks in Smart Cities than classical IT risk assessment methods couldn’t be enough. In this paper we want to try to decline in the context of Smart Cities a methodology named CRiSP (Cyber Risk Analysis in Industrial Process System Environment). created for the assessment of cyber risk in industrial contexts that have strongly connected plants. CRiSP defines an approach to analyze the risk related to the manipulation of a single element of the plant and to analyze the consequence to entire plant and to a restricted portion
The Herschel Space Observatory: Pipeline development and early cosmological surveys results
No full textThis thesis deals with al l technical and scientific issues related to the use of infrared and sub-mil limeter wavelengths in astronomy. In particular, the thesis focuses on the HerschelSpace Observatory with particular attention to one of the instruments on board, SPIRE of which the design and components wil l be described in detail. The problems related to data reduction are presented in this Thesis in the central chapters: al l phases of the pipeline data reduction wil l be described, namely the transformation of raw telemetry data in “scientific” data usable by the astronomical community. The thesis wil l then deal with the aspects linked of
analysis of these data, particularly with regard to the tools developed to analyze easily the large datasets released to the astronomical community. The scientific side of the issue wil l be discussed in the final chapters with particular attention to
the so-cal led cosmological surveys. The thesis wil l focus then on the first results obtained in one of the largest projects designed to Herschel, i.e. HerMES, and on the application of a technique known as statistical analysis of the probability
of deflection - P(D) to improve our knowledge about the number counts below the confusion limit. This thesis emphasizes, therefore, both technical aspects (with
particular attention to al l the software infrastructure) of an important mission as the Herscheland the purely scientific aspects (formation and evolution of galaxies, observational cosmology) related to astronomical observations in the infrared and sub-mil limetric bands.Questa Tesi tratta tutte le problematiche tecniche e scientifiche legate all’utilizzo delle lunghezze d’onda infrarosse e sub-millimetriche in astronomia. In particolare la Tesi si focalizza sull’Osservatorio Spaziale Herschel con particolare attenzione
a uno degli strumenti a bordo, SPIRE del quale verranno descritti nel dettaglio il design e le componenti. Le problematiche legate alla riduzione dati vengono trattate in questa Tesi nei capitoli centrali nei quali si descriverà dettagliatamente il lavoro svolto in quest’ambito: verranno descritte tutte le fasi della pipeline di riduzione dati, cioè la trasformazione di dati grezzi di telemetria in dati “scien-
tifici” usabili dalla comunità astronomica. La Tesi tratterà poi gli aspetti legati all’analisi di questi dati, con particolare riguardo agli strumenti sviluppati per analizzare facilmente i grandi datasets che compongono i “prodotti” finali delle
osservazioni effettuate con Herschel. Il lato scientifico del problema verrà discusso nei capitoli finali con particolare attenzione per le cosiddette surveys cosmologiche.
La Tesi si focalizzerà quindi sui primi risultati ottenuti nell’ambito di uno dei più grandi progetti pensati per Herschel, cioè HerMES e sulle applicazioni di una tecnica statistica nota come analisi della Probabilità delle Deflessioni - P(D) per
ottenere informazioni accurate sull’andamento dei conteggi di sorgenti al di sotto del limite di confusione. Questa Tesi mette quindi in evidenza sia gli aspetti tecnici (con particolare attenzione a tutta l’infrastruttura software) di una missione im-
portante come quella di Herschel, sia gli aspetti puramente scientifici (formazione ed evoluzione delle galassie, cosmologia osservative) legati alle osservazioni astro-
nomiche nelle bande infrarosse e sub-millimetriche
A Novel IoT-aware Smart Parking System
No full textThe development of Smart Cities is one of the main topics in the agenda of the European Commission and of several countries worldwide, aiming at creating an urban model that can guarantee a high quality of life for individuals and businesses alike. In this perspective, enabling a sustainable urban mobility is one of the most challenging goals, and the optimal management of parking areas represents a key aspect. As highlighted in [1], it is estimated that 30% of the daily traffic congestion in urban areas is caused by vehicles cruising for parking spaces, and that a driver spends on average 7.8 min to find a vacant parking spot. Furthermore, often drivers, frustrated by the lack of parking spaces, use the parking spots reserved for particular categories of people, such as disabled or law enforcement. This not only causes waste of time and fuel for drivers looking for parking but also increases air pollution and drivers’ frustration.
The recent achievements in the Internet of Things (IoT) enabling technologies [2] open up opportunities to develop innovative smart parking systems, able to significantly reduce the traffic congestion and improve the citizens’ quality of life. Ultra High Frequency (UHF) Radio Frequency Identification (RFID), Wireless Sensor Network (WSN), Near Field Communication (NFC), and smart mobile represent some of the most promising candidates to face the urban mobility problem. Although originally designed with different objectives, in fact, RFID and WSN represent two complementary technologies whose physical integration might provide augmented functionalities and give new perspectives to a broad range of innovative applications [3]. Moreover, the adoption of widley recognized standards, such ad 6LoWPAN and CoAP, guarantees the development of extensible solutions, which can be easily integrated with the Smart City infrastructure
Desarticulación interilioabdominal
No full textÍndice:
Breves nociones anatómicas de la pelvis y articulación coxo-femoral
Esqueleto
Partes blandas extrapélvicas: Región Pubiana
Región Sacrococcígea
Región Glútea
Región Inguino-abdominal
Región Lumboilíaca
Desarticulación Interilioabdominal
Historia
Indicaciones
Anestesia
Pre-operatorio
Post-operatorio y accidentes postoperatorios
Técnicas operatorias
Técnica de Hogarth Pringle
Técnica de Julio Piñeiro Sorondo y Rodolfo L. Ferre
Técnica utilizada por el Prof. Dr. José María Mainetti
Descripción del caso clínico
Historia Clínica
Estudio Radiográfico
Punción del Trocánter
Pre-operatorio
Post-operatorio
Estudio Anatomo-Patológico
Bibliografía consultadaTesis digitalizada en SEDICI gracias a la Biblioteca de la Facultad de Ciencias Médicas (UNLP).Doctor en MedicinaUniversidad Nacional de La PlataFacultad de Ciencias Médica
Desarticulación interilioabdominal
No full textÍndice:
Breves nociones anatómicas de la pelvis y articulación coxo-femoral
Esqueleto
Partes blandas extrapélvicas: Región Pubiana
Región Sacrococcígea
Región Glútea
Región Inguino-abdominal
Región Lumboilíaca
Desarticulación Interilioabdominal
Historia
Indicaciones
Anestesia
Pre-operatorio
Post-operatorio y accidentes postoperatorios
Técnicas operatorias
Técnica de Hogarth Pringle
Técnica de Julio Piñeiro Sorondo y Rodolfo L. Ferre
Técnica utilizada por el Prof. Dr. José María Mainetti
Descripción del caso clínico
Historia Clínica
Estudio Radiográfico
Punción del Trocánter
Pre-operatorio
Post-operatorio
Estudio Anatomo-Patológico
Bibliografía consultadaTesis digitalizada en SEDICI gracias a la Biblioteca de la Facultad de Ciencias Médicas (UNLP).Doctor en MedicinaUniversidad Nacional de La PlataFacultad de Ciencias Médica
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