1,721,042 research outputs found
Business process management system and activities: two integrative definitions to build an operational body of knowledge
No full textPurpose - Business process management (BPM) is still mostly associated with methods and software tools for process modeling, automation and redesign/performance analysis, with limited effort toward building and applying interdisciplinary approaches which capture the real complexity of business processes. The purpose of this paper is to elaborate a system view of BPM and presents an actionable body of knowledge to enhance process-related decisions and actions within organizations.
Design/methodology/approach - A design science approach is used to build a conceptual contribution based on extended process management literature and a multi-year author experience in the area of business process engineering in both research and education contexts.
Findings - A business process management system includes strategy, model, execution and performance dimensions whereas the management of a process involves activities related to scope, structure, resource, systems, dependency, exception, performance and external integration.
Research limitations/implications - The frameworks and related definitions need further theoretical development and refinement in terms of the components and reciprocal relations among system and activity elements. In this vein, the study would also benefit from real-life applications and empirical analysis.
Practical implications - The paper can support process implementation, maturity assessment and competence development efforts within organizations as well as be a foundational work to advance the creation of a global body of knowledge on process management.
Originality/value - The paper proposes a holistic perspective on BPM as a system of components and a bundle of activities, thus providing a twofold strategic and operational tool for process analysts and managers at different levels
Ingegneria d’impresa. I 30 processi fondamentali per il manager-ingegnere
No full textUno strumento di studio fondamentale in percorsi universitari e post-universitari e un manuale operativo per il manager che intende adottare un metodo da ingegnere d'impresa, ossia sistemico e "per processi", nella gestione della propria organizzazione. Il volume propone una nuova sistematizzazione del management aziendale attraverso la definizione del concetto di ingegneria d'impresa e dei suoi 30 processi fondamentali. I processi sono suddivisi in cinque aree e dieci sotto-aree relative a ingegneria:
1) delle risorse, finanziarie e fisico-tecniche;
2) delle attività, di processo e di progetto;
3) dei sistemi, umani e tecnologici;
4) degli output, prodotti/servizi e innovazioni tecno-organizzative;
5) del valore d'impresa, di business e intangibile.
Per ogni sotto-area, viene fornito uno schema integrato di sintesi e raccordo e sono illustrati tre processi di riferimento (uno di "pianificazione", uno di "esecuzione" ed uno di "controllo") per il governo dell'impresa.
Il lavoro sintetizza e struttura un "corpo di conoscenze" (body of knowledge) relativo alla moderna gestione aziendale e ingegneria gestionale, adottando un approccio di project management per l'analisi e la gestione dell'impresa come progetto complesso
Cognitive Enterprise: A Process Management System for the Organization of the Future
No full textThe emergence of exponential technologies such as artificial intelligence, cognitive computing, and advanced analytics, is driving the affirmation of a new breed of organizations able to lead their industries and markets thanks to radically new strategic and operational capabilities. The meaning of business processes and the way in which process management is conducted are significantly rapidly changing within such “exponential” organizations. In particular, ideas like cognitive enterprise and cognitive process management are emerging, although a clear definition and operational understanding are not yet present in literature. New contributions are thus needed to provide strategy and operations managers with guidelines aimed to drive the transformation of their organizations into cognitive enterprises. In such endeavor, this article adopts a conceptual development approach to present a definition and integrative framework of cognitive enterprise and management systems. Besides, the main concept, subsystems and enabling layers of a cognitive process management system are introduced. The main value of the article is to discuss emerging concepts in the evolving (process) management scenario and to propose an integrative definition and operational view of next-generation organizations
Next-generation Human Resource Management: a System for Measuring and Visualising Professional Competencies
No full textThe analysis of traditional CVs to evaluate professional competencies can be a challenging endeavour, particularly when a large amount of candidates has to be examined. The main reason is due to people that use different terms and criteria to describe and measure their experiences. This makes the selection for a given job or project role a time-consuming process,
with no assurance that the best person is selected. This article presents an integrated methodology to standardise the assessment and visualise the professional expertise of individuals. A set of classifications, an algorithm and the core elements of an info-graphics tool are presented with the purpose to provide comparable competence measures and charts that can speed up the pre-screening and selection processes in large-scale recruitment campaigns or project management scenarios
An e-Handbook for Designing and Implementing a Benchmarking Project
No full textGrowing competition forces companies to optimise their business processes while enhancing the value of products and services delivered to customers. The comparison with recognised standards or outstanding practices, also belonging to different industries, represents an important checkpoint in this proposal. This paper defines, based on existing approaches, a roadmap to successfully perform a benchmarking initiative. The MIT Process Handbook, an online repository of business knowledge coupled with an innovative process redesign methodology, is thus applied to suggest, through the use of illustrative examples, how purposefully created data, alternatives and tools can be used to implement each phase of the roadmap
A Role-Playing Approach to Develop Project Management and Control Competencies within Undergraduate Engineering Courses: Model, Process and Instructor Guidelines
No full textProject management is a relevant area of competencies and skills for engineering students, although conceptual development may be ineffective if it is not properly integrated with real cases and simulations. In such perspective, this article presents a two-year experience made within undergraduate engineering curricula. Based on the Project Management Body of Knowledge as conceptual model, the training process was driven by a simulated case of project execution upon which the knowledge acquisition and competence development activities were associated. Whereas the instructor has assumed to be the project manager, sub-groups of the class were selected to act in the role of “responsible” of each of the ten project knowledge areas, i.e. scope, time, cost, stakeholder, etc.. The core of the module was thus a simulated execution of processes belonging to the different areas, with a collective discussion of the core issues, inputs, outputs and tools. The instructor has thus worked to define the overall context of the role-role playing session and to integrate the different contributions into a systemic view. The article describes the core model and the learning process developed and discusses the implications at both theoretical and practitioner level, with guidelines to design effective project management training sessions within university and executive education programs
Fondamenti di Ingegneria del Business. Un Approccio Sistemico all'Analisi e Gestione dell'Impresa
No full textIl volume, attraverso una concezione sistemica dell’impresa come progetto complesso e un orientamento allo sviluppo di competenze e capacità dinamiche, si pone come efficace strumento di supporto all’apprendimento in curricula universitari focalizzati sul business management, ma anche come manuale di potenziale interesse per manager, professionisti e lettori interessati ad acquisire una prospettiva di frontiera dell’impresa moderna
E-Business Adoption. A Readiness and Process Study of the Italian Tourism Distribution.
No full textThe potential benefits of Information and Communication Technology (ICT) and e-business are well recognised in the tourism industry. Nevertheless, there are different aspects at cultural and structural levels which may hamper the innovation of organisations and their business models through the adoption of technology. This article illustrates a study of 22 Italian tour operators and travel agencies. Data about ICT use and core distribution processes are analysed to provide a picture of the current scenario and define possible ways to innovate existing models. The main contribution of the study exists in the application of a step-by-step roadmap to address a cross-disciplinary view of e-business adoption, starting from the analysis of readiness to change through the identification of technology and organisational enablers
A collective intelligence approach to measuring and visualizing individual expertise
No full textThe evaluation of professional competencies based on the analysis of textual CVs is a challenging endeavor, particularly when a large amount of profiles have to be examined. As a result, identifying potential candidates for a given job or project role may be a costly and time consuming process. Besides, people use different criteria to describe their experiences and to measure the competencies acquired, and this results in no assurance that the best person is being selected. This article presents a contribution aimed to synthesize the description and standardize the assessment of professional expertise described within traditional CVs. An integrated collective intelligence approach is presented which is composed by a methodology, an algorithm and a software tool, aimed to produce graphical and comparable skill charts which can speed up the selection process in global-scale recruitment campaigns, large corporate or project management scenarios, with relevant impact in the areas of professional social networking
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