1,011 research outputs found
sj-doc-1-jtr-10.1177_00472875231217738 – Supplemental material for From Faces to Feels: The Impact of Human Images on Online Review Usefulness
No full textSupplemental material, sj-doc-1-jtr-10.1177_00472875231217738 for From Faces to Feels: The Impact of Human Images on Online Review Usefulness by Luqi Wang, Ye Chen, Yuanyi Xu and Zhibin Lin in Journal of Travel Research</p
<b>Supplemental Material—Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach</b>
No full textSupplemental Material for Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach by Raffaele Filieri, Zhibin Lin, Yulei Li, Xiaoqian Lu and Xingwei Yang in Journal of Service Research</p
When less pressure leads to more talk: sales tactics and word-of-mouth
No full textThis study investigates how encourage-to-deliberate versus pressure-to-purchase sales tactics influence customers' positive word-of-mouth (WOM) behaviour. Drawing from research on influence tactics and self-determination theory, we propose that encourage-to-deliberate tactics, which align with noncoercive approaches emphasizing rational persuasion, are more likely to trigger positive WOM, compared to pressure-to-purchase strategies. Through five experimental studies across diverse retail contexts (clothing, travel products, fitness services, and electronics), we demonstrate that this effect is mediated by customers' sense of agency - the experience of being the initiator of one's actions and their consequences. Furthermore, we find that customers' self-efficacy moderates this relationship, with the positive effect of encourage-to-deliberate tactics being stronger for customers with low (vs. high) self-efficacy. Our findings extend sales influence research beyond immediate purchase outcomes to word-of-mouth behaviour, offering implications for how retailers can foster positive WOM through agency-supportive sales approaches
When identity threat does not lead to compensatory consumption: the role of implicit theory
No full textDo people engage in compensatory consumption to repair their threatened identity?Across six studies, we find that incremental theorists (but not entity theorists) are likely to do so, and that the underlying mechanism is their perceptions of products’ efficacy in identity expression, with pricing and compensation domain as boundary conditions
Two birds with one stone: Goal conflict handling and its effect on well-being
No full textA tourist’s journey is often shaped by the pursuit of diverse and sometimes conflicting goals. In this study, we investigate how tourists handle conflicting goals during their travels. Drawing upon life history theory, we have developed and tested a conceptual model that examines how life history strategies (LHS, fast vs. slow) influence goal management approaches (highlighting vs. balancing) and their subsequent impact on tourist well-being. Through a combination of surveys, field and lab experiments, and a meta-analysis, our research reveals that when confronted with goal conflicts, tourists with a fast LHS tend to prefer a highlighting approach, while those with a slow LHS gravitate towards a balancing approach, with perceived deservingness serving as a mediator in this relationship. Moreover, matching (vs. mismatching) LHS with goal management enhances overall well-being. These findings offer valuable insights for both theoretical advancement and practical management in tourism
From faces to feels: the impact of human images on online review usefulness
No full textThis research draws upon visual rhetoric theory to investigate the influence of user-generated photos containing human images on the perceived usefulness of online reviews, the mediating role of perceived support, and the moderating effect of rebate disclosure. We conducted six empirical studies, including a social media analytics study and five experimental studies. The results indicate that online reviews containing human images, especially those with facial features, are perceived as more useful than those without, regardless of the reviews’ valence. Perceived support mediates this effect, while rebate disclosure weakens it. This study offers a fresh theoretical perspective and insights into the role of user-generated photos with human images in online reviews. Findings suggest that managers should prioritize visual rhetoric by incorporating human images in their communication with target customers, while also encouraging tourists to include these images in their posts, signifying support for the audience and improving content effectiveness
Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages
No full textThe effectiveness of assertive advertising in the travel and hospitality industry remains unclear, despite its prevalence. This study investigates the role of customers' self-concept clarity (SCC) and brand perception in their response to assertive ads across various contexts, including hotels, restaurants, and tourism destinations. Five studies reveal that high-SCC customers prefer assertive ad messages, while low-SCC customers favor a gentler approach, as they seek to verify their self-concepts. Additionally, brand perception moderates this relationship: high-SCC customers prefer assertive ads for competent or neutral brands, while low-SCC customers prefer them for warm or neutral brands. These findings contribute to the understanding of advertising effectiveness in the travel and hospitality industry and provide valuable insights for marketers to develop targeted campaigns based on SCC and brand personality
The impact of consumer skepticism on blockchain-enabled sustainability disclosure in a supply chain
No full textThe growing recognition of sustainable supply chain practices is indisputable. Nevertheless, consumer skepticism regarding the credibility of product sustainability information, which includes environmental impact and social responsibility, poses a significant challenge. Blockchain-enabled disclosure has surfaced as a promising approach to address this skepticism. In this paper, a game-theoretical model is developed to investigate the investment strategy in blockchain-enabled disclosure within a supply chain composed of one retailer and two manufacturers, each selling products with varying levels of sustainability. Considering consumer skepticism, we assume that consumers who trust sustainability information are willing to pay a premium for sustainable products, while skeptical consumers are not. Our analysis suggests that blockchain-enabled disclosure can effectively increase consumer trust in sustainability information and promote sustainable practices. However, our findings reveal a potential pitfall: intensified market competition between manufacturers, leading to reduced profits for both, while the retailer persistently benefits from blockchain-enabled disclosure. Furthermore, we find non-monotonic effects of consumer skepticism on retailer and manufacturer profits, with certain conditions resulting in a decreased likelihood of investing in blockchain-enabled disclosure as skepticism increases. Lastly, we examine the government-mandated disclosure policy, illustrating that such policy can generate a win–win situation for society and the environment by improving social welfare and environmental performance
Corrigendum to “Amiodarone Induces Cell Proliferation and Myofibroblast Differentiation via ERK1/2 and p38 MAPK Signaling in Fibroblasts” (Biomedicine & Amp; Pharmacotherapy (2019) 115, (S0753332218378752), (10.1016/j.biopha.2019.108889))
No full textThe authors regret the order and address of corresponding authors of the original article were given incorrectly. The correct order of all authors is as follows: Jie Weng1, Mengyun Tu1, Peng Wang, Xiaoming Zhou, Chuanyi Wang, Xinlong Wan, Zhiliang Zhou, Liang Wang, Xiaoqun Zheng, Junjian Li, Chan Chen**, Zhiyi Wang**, Zhibin Wang*. The correct corresponding author at: Institute of Bioscaffold Transplantation and Immunology, School of Basic Medical Sciences, Wenzhou Medical University, Wenzhou, 325035, China. This reflects the fact that Zhibin Wang was the main contributing corresponding author to the original article. The authors would like to apologise for any inconvenience caused
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