1,721,029 research outputs found
Considerations in improving tourism and hospitality service systems
No full textAims to enhance theoretical and practical understanding of quality management in tourism and hospitality. This book contains 28 chapters by international experts, highlighting the tensions and challenges in tourism and hospitality services management
Reflections and further research priorities
No full textThis concluding chapter synthesizes crisis management theory in tourism. A discussion of the New Orleans hurricane disaster (Katrina) later in this chapter adds further lessons that should be considered by crisis planners. The chapter also briefly considers the implications for tourism of a possible avian flu pandemic, as well as discussing the way forward in tourism crisis research
Quality and service management perspectives
No full textAims to enhance theoretical and practical understanding of quality management in tourism and hospitality. This book contains 28 chapters by international experts, highlighting the tensions and challenges in tourism and hospitality services management
Events in Indonesia: exploring the limits to formal tourism trends forecasting methods in complex crisis situations
No full textThis chapter is concerned with various events (crises; disasters; and changes in the structure of government, social organization or economic structure) that have the potential to disrupt established tourism flows, resulting in subsequent tourist activity that is very different from the trends forecast in either the overall level of activity or the pattern of flows, or both. The chapter explores strategies that may be employed to improve the effectiveness of forecasting in circumstances where there are few pre-existing indicators of factors that may adversely affect national tourism flows at some point in the future. Recent events in Indonesia are used as a case study to build the discussion. The chapter develops a conceptual framework that synthesizes the issues identified but does not attempt to develop a detailed alternative forecasting model; its purpose is to suggest a direction that may offer an alternative to supplement current forecasting methods. This chapter was originally published as a paper with the same title in Tourism Management (2003) 24(4), pp. 511-520
Researching and managing tourism and hospitality service: challenges and conclusions
No full textAims to enhance theoretical and practical understanding of quality management in tourism and hospitality. This book contains 28 chapters by international experts, highlighting the tensions and challenges in tourism and hospitality services management
Tourist destination governance challenges and concerns: questions of development, community involvement, responsiveness and future outcomes
Get PDFThis chapter provides an introduction to Part I and focuses on the challenges and concerns of tourist destination governance. These include addressing the diversity of questions regarding issues such as regional and destination development, community involvement, responsiveness and future outcomes of governance in the context of tourism. Before choosing among the various approaches to destination governance, it is helpful to have an understanding of the underlying issues faced by communities, as well as what influences their directions and solutions. It has discussed the difficulties of governance at the regional government level. It also notes that local and regional jurisdictions in particular have traditionally found themselves confronted by difficult choices; on the one hand, the need to implement public goals and, on the other, to respond to the lure of the developer's dollar. The chapter also includes a summary of the four chapters in this part of the book which address issues of community involvement, responsiveness, leadership and future outcomes
Crisis management in tourism: challenges for managers and researchers
No full textThis introductory chapter discusses the varied, complex and changing managerial responses needed to deal with a typical crisis, then presents a brief review of current crisis management theory, applying its most salient points to the tourism industry
Tourist destination governance approaches and solutions: structural change, community engagement, networks and collaborations
Get PDFThis chapter provides an introduction to Part III, which explores the diversity of approaches and solutions to tourist destination governance through a number of case studies and writings of relevance. This includes addressing approaches to structural change, community engagement, networks and collaborations in the context of tourist destinations
Tourist destination governance decision making: complexity, dynamics and influences
Get PDFThis chapter provides an introduction to Part II, with a focus on the complexity, dynamics and influences of decision making in the context of tourist destination governance. As with most organizations, public or private, decision making holds the key to effectiveness in governance. Developments related to tourist destinations may be distinctive and contentious in nature and may involve complicated and arduous processes in reaching a decision. This chapter also provides a summary of the chapters under Part II. The chapters in this part of the book provide for an understanding of decision making related to governance in regional areas with prominent influences and effects of tourism development. This includes aspects of the complexities, dynamics, processes and challenges of decision making and the degree to which this provides a context in the governance of tourism, particularly in relation to tourist destination governance
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