28 research outputs found
Empowerment in hospitality service leadership: a moderated mediation approach
No full textThe hospitality industry is a service industry that is constantly evolving with innovated
service models, especially the hotel sector. However, hotel sector jobs are always associated with
low paid salaries, unstable employment procedures, socially undesirable working hours and lowesteem
job status with poor benefits. In such conditions, service leaders require high levels of
motivation, work values, job attributes and job satisfaction in order to effectively interact with
both customers and subordinates. Most hotel management recognise that effective leadership
is one of the most powerful competitive advantage that one can possess through employee job
satisfactionalternatively, several research findings identify that job satisfaction and leadership
effectiveness may not have a linear relationship but rather it intercedes through the level of
empowerment given to service leaders and distinguished further by gender. This study examines
how the antecedents of job satisfaction influence leadership effectiveness and further tests the
mediating effect of empowerment between them whilst moderating across male and female
frontline service leaders. A total of 118 supervisory and managerial level employees from four
(4) five-star hotels in Klang Valley were surveyed using a self-administrative survey questionnaire.
The PLS-SEM approach was used to assess the higher-order moderated mediation model. One
of the major findings reveal that all the antecedents of job satisfaction are positively related to the
endogenous variabl
Investigating the expenditure and experience of international conference delegates visiting Malaysia
No full textA continuous growth of the business tourism in Malaysia has attracted many business tourists towards the MICE tourism. The purpose of this study is to investigate the expenditure patterns of the international conference delegates in micro areas in relation with the experience level measured based on their spending. A quantitative research-based approach was employed through survey method in the Kuala Lumpur Convention Centre to collect the data based on ordinal-polytomous type survey instrument. 378 international conference delegates were chosen through non-probability convenience sampling. The overall expenditure patterns are measured through descriptive analysis, where the results reveals that major part of the delegates’ average expenditure (USD$ 2,657) were spent on international airfare (21%) as compared to accommodation, conference registration and other spending which amounted nearly 15% in each areas. The expenditure satisfaction response from the delegates were high (4.58 mean value) along with the revisit intention measuring 84%. Consequently, the most positive feedbacks from the delegates were the Malaysian hospitality, marvelous infrastructure and business facility procedures
The Action-Attitude Gap to Pro-environmental Sustainability in Nature-Based Destinations: A Qualitative Study Using the Stakeholder Theory
No full textTourist destinations relying on their natural environment are experiencing a growing demand for sustainability,
which underscores the need for a comprehensive understanding of tourists' perceptions of environmental
practices. Although the environment is a key attraction, research on sustainable tourism development
for nature-based tourism destinations is limited, highlighting theoretical and practical gaps in the existing
literature. Phuket Island in Thailand was chosen as a study site, and more than fifteen hours of transcribed
interview data were used to empirically investigate the action-attitude gap amongst international tourists
as a barrier to sustainable tourism development. The findings reveal a substantial discrepancy between the
tourists’ self-reported high awareness of sustainable practices and their lack of evident behaviours supporting
these principles. The paper discusses theoretical implications for tourism researchers and provides practical
insights for policymakers and businesses
Tourist engagement and loyalty: gender matters?
No full textThis study aims to compare the effects of several dimensions of tourist engagement, including enthusiasm, attention, absorption, interaction, and identification on loyalty across male and female tourists. A total number of 210 questionnaire were completed from tourists visiting Kinabalu National Park in Sabah, Malaysia. This study uses both partial least squares–structural equation modeling and fuzzy-set qualitative comparative analysis to elucidate further insights. The results showed significant differences between the effects of attention on loyalty, with this effect being much stronger for male tourists. However, the findings demonstrated more complex sufficient configurations and heterogeneity among female tourists for achieving high levels of loyalty. This study makes a significant contribution to the research literature by comparing the engagement and loyalty of male and female tourists toward a destination, having identified greater heterogeneity among female tourists. This study has a number of practical implications for local authorities aiming to improve loyalty among male and female tourists.Full Tex
What Motivates Tourists to Take Wildlife Selfies? Evidence from Wildlife Tourist Attractions in India
Get PDFThe main objective of this research is to study the motivation behind clicking selfies with animals at wildlife tourist attractions (WTAs) in India. This study adopted a qualitative approach, and in-depth, face-to-face, one-on-one interviews were conducted with 16 respondents. The findings of the present study indicate the diverse range of motivational and influencing factors (e.g., ethical and animal welfare concerns, conservation advocacy, cultural and heritage connections, thrill and novelty, affordability, adventure and excitement, safety and ethical standards, personal growth and exploration, creation of travel memories, societal trends and peer influence, capture memories and souvenirs, environmental and conservation concerns, educational motivations, aesthetic value, escape from everyday life) that shape tourists\u27 decisions to take selfies with animals. The findings of this research illustrate several motivational factors for taking selfies of animals at wildlife tourist attractions (WTA) in India, which can be used in creating public awareness about the negative impacts of selfies on wildlife. This research also offers new insights into the ongoing discussion on ethical wildlife tourism and the conservation of natural ecosystems in this age of social media
Exploring factors affecting consumers’ revisit intention towards luxury hotels in the post-pandemic era
Get PDFThis study investigates Chinese consumers’ revisit intentions toward luxury hotels in Sanya during the post-epidemic era, using the value-attitude-behavior (VAB) model along with perceived risk as a moderating variable. Empirical analysis was performed with the partial least squares structural equation modeling (PLS-SEM) based on data from 421 valid questionnaires. Results show that symbolic value (SV), experiential value (EV), and functional value (FUV) all positively influence consumers’ attitudes (ATT) toward luxury hotels, thereby increasing their likelihood to revisit. Although financial value (FIV) positively impacts revisit intention (RI), its effect on attitude is not significant. Furthermore, perceived risk (PR) negatively moderates the link between attitude and revisit intention, indicating that higher perceived risk reduces the positive influence of attitude on behavior. This research advances the VAB model by integrating multidimensional values and risk adjustment mechanisms, providing insight into consumer behavior before and after the epidemic. Practically, it suggests that luxury hotels should enhance safety measures (such as health protocols and flexible booking policies), refine culturally rooted services, and improve perceptions of financial value through cross-industry collaborations. This study offers both theoretical support and practical recommendations for the recovery of high-end tourism in the post-epidemic period
Measuring Service Innovation Performance through Team Culture and Knowledge Sharing Behaviour in Hotel Services: A PLS Approach
No full textAbstractIncreasing competition in the global marketplace demands hotels to develop a competitive advantage by ensuring innovative performing services. The rapid increase in the scope of service providers within various facets of Malaysian tourism and hospitality sector has not only limited the process of innovation performance but also the commitment of the managements’ general practices to manage service innovation. Focusing on the Malaysian hotel industry, the objective of this study is to examine the influence of team culture and knowledge sharing behaviour on service innovation performance. Based on the literature review, team culture and knowledge sharing behaviour are hypothesised to have a significant impact on service innovation performance. Non-probability purposive sampling technique was used to select the sample. Self-administered questionnaires were distributed amongst 327 employees working in luxury hotels within Klang Valley, Malaysia. Data was analysed using partial least squares (PLS) based structural equation modelling (SEM). All the hypothesised relationships are supported and the findings indicate that team culture and knowledge sharing behaviour have a significant effect on the service innovation performance. The hotels need to develop a strong team culture and knowledge sharing behaviour to accelerate the process of service innovation performance while providing the consumers better experiences. Implications, limitations of the study and future research suggestions are also discussed
Tourism Typologies and Satisfaction Level of Inbound ASEAN Tourists: Perspective from Malaysia
No full textCircular Gate Tunnel FET: Optimization and Noise Analysis
No full textAbstractThis paper proposes a Silicon Tunnel Field Effect Transistor (TFET) with circular gate, and optimizes the structure for better performance. Two steps of performance optimization are adopted: reduction in ambipolar current and increase in on-off current ratio. The former objective is accomplished through introduction of gate-drain underlap, and the latter through gate-source overlap. The components of gate capacitance are analyzed and reported for the optimized structure. Furthermore, the behavior of the optimized device is observed in presence of noise sources and interface traps at two frequencies: 1MHz and 10GHz. Three noise sources, namely, Flicker Noise, Diffusion Noise and Generation-Recombination Noise are considered along with Gaussian traps of maximum concentration 1014 eV-1 cm-2
Exploring the Factors Influencing the Selection of Traditional Travel Agencies: A Case of Banjarmasin, Indonesia
Get PDFHighly developed online facilities by travel agents have grown drastically over the past years. Internet is taking over the businesses of traditional travel agents in their existing as well as emerging markets. Due to the dynamic and diverse nature of technology, the travellers are seeking to optimize their travel attitude in an effective manner while implicating several threats. Amidst all changes, this study investigated the attitude of Indonesian travellers visiting traditional travel agents. A self-administrated online survey was used to collect the data from local travellers of Banjarmasin, Indonesia. A sample of 277 respondents showed a significant relationship between the expertise of travel agents, handling capacity, technological adoption towards visiting traditional travel agents. Interestingly, the social interaction factor has no significant influence. Further, the analysis identified that secure transaction shows a partial mediating effect between travellers visiting traditional travel agents and their habitual selection behaviour. The results of the study indicate that Indonesian travellers have an overall positive attitude towards traditional travel agencies due to their expertise and handling capacity of travel services. An important finding reveals transactional security as a vital factor in habitual selection behaviour of Indonesian travellers. In future, there is a necessity for a holistic approach towards the understanding of both demand and supply perspectives of travel services
