1,796,745 research outputs found
Hospitality in Movies
No full textThe "Hospitality in Movies" playlist, curated for Learning on Screen, offers an insight into the world of hospitality as depicted in films. While some of them provide a unique insight into the daily grind of hospitality workers by revealing the relationship between guests and hosts, others capture vignettes about service, communication, teamwork, food preparation or hospitality as a personal passion. Therefore, the list includes a variety of film genres that range from well-known dramas to adored animations. It serves as an educational resource, illustrating the passion and complexity of hospitality, making it an invaluable tool for both students and professionals in the field
Important skills for Taiwanese hospitality and tourism graduates as perceived by hospitality educators and human resources managers
Full text linkPlan AThe rapid growth of the hospitality and tourism industry in Taiwan has created an increasing demand for hospitality labor. In response to the increased demand of employees, the hospitality and tourism programs in Taiwan R.O.C. are racing to keep pace with the industry. As a result, issues regarding the quality of graduates and their value to Taiwan hospitality industry have emerged. The primary focus of this descriptive study was to identify the competencies needed by university and college students from hospitality and tourism programs. The study utilized hospitality educators and hotel human resource managers in Taiwan to analyze the required competencies and measure potential differences between the two populations. The target population included 15 hospitality program directors and 55 human resource managers of international tourist hotels in Taiwan. A total of 53 questionnaires were returned with a 75.7% response rate. The findings of this study revealed that both human resource managers and hospitality program directors perceived that people skills were more important and conceptual skills and operational skills were less important. The hospitality educators emphasized conceptual skills over human resource managers. It seems that educators and hotel human resource managers with different educational backgrounds had similar perceptions of what was regarded as important skills. Those respondents that had a higher educational background perceived that managerial skills and personal characteristics were more important overall. It is urgent to forge the gap between hospitality educators and hotel human resource staff in Taiwan. Hospitality education should always keep a relevant curriculum in order to meet the needs of this industry and the hospitality industry needs to share their experiences with educational institutions in the form of advisory boards, co-op field experience for students as well as intern programs. This study was representative of the phenomena of hospitality education and industry in Taiwan. Based on the differences of culture and the educational system, the study may not be generalized to other areas but could be replicated to areas with similar educational systems or cultural backgrounds
Managing the hotel managers: HRM practices in Greek luxury hotels
No full textThis paper explores the current HRM practices employed in the international hospitality industry. More specifically it investigates four key HRM areas regarding the work of General Managers (GMs) in luxury (4 and 5*) hotels in Greece namely: recruitment and selection; training and development (focused in managerial competencies); performance evaluation; networking and communication.
The dynamic and complex nature of the management function in global hospitality business today and the realisation that what works effectively in one country may not be as efficient in another, has led management scholars and practicing managers in continuous efforts to enhance their understanding of this context and its effects on international (hotel) managers. This paper focuses in the Greek context since the country is among the most popular tourist destinations in the world. The author argues that managerial work and HRM practices in Greek luxury hotels cannot be unaffected from the strong national context, despite the great pressures for standardisation and homogenisation with the international hospitality industry standards.
A qualitative research was conducted in 16 luxury (4 & 5*) city and resort hotels in four popular destinations: Athens, Thessaloniki, Crete and Rhodes. In total 32 GMs and their assistants participated in this country case study. The research tool included in-depth semi-structured interviews, the employment of a Personal Competencies Framework (PCF) questionnaire, non participant observations and collection of company documents related to managerial work. All data were triangulated in order to enhance the validity and reliability of this study.
The research’s findings indicated that the ‘base requirements’ of managerial work in Greek luxury hotels appear to be similar and compatible with the international industry HRM standards. What actually changes is the level of formality exercised in managerial and HRM practices. A key theme that emerges from this study is the critical role of the hotel’s ownership status. As a concluding point it can be argued that both divergence and convergence contextual forces co-exist and shape the GMs' work in Greek luxury hotels. Further research is needed to fully understand and appreciate the effects of those forces in GMs' work
The hospitality phenomenon: philosophical enlightenment?
No full textThe emergent paradigm of hospitality studies does not have a coherent philosophical foundation. In seeking to identify a philosophy of hospitality this paper explores Derrida's contribution, along with other writers in philosophy and postcolonial theory, who are either writing in the field or have developed his works. Derrida and others are often cited within the context of the emerging paradigm of hospitality studies. In order to examine and critically evaluate the possibility of the construct of a philosophy of the phenomenon of hospitality, the review of the philosophical concepts is set within three perspectives: individual moral philosophy; hospitality and the nation states, and hospitality and language. Although examining the writings of Derrida and others provides an insight into the phenomenon of hospitality, a coherent philosophy of hospitality seems to be an enigma; possibly because hospitality is not a matter of objective knowledge
Critical hospitality management research
Full text linkThis paper discusses the development of critical hospitality management research (CHMR) and explores key issues that such approaches raise. The paper is split into two parts. The first reviews contemporary writings that reflect the changing nature of hospitality management research and accounts for the emergence of a critical tradition. The second part identifies eight areas which are central concerns for the future development of CHMR: criticality, ethics and advocacy, scale, claims of legitimacy and research quality, representation, audience, affiliation, institutions and institutional contexts, and the relationship between management research and pedagogy. Associated questions and challenges are surfaced and conclusions drawn
Modern hospitality : medieval foundations
No full textThis paper reports on continuing doctoral research and specifically focuses on the development and regulation of hospitality in the Western European monasteries, from the beginning of the Middle Ages through to the Renaissance. It builds on previous research, into the Greco-Roman worlds, which had identified five key dimensions of hospitality. The establishment and development of the western monastic hospitality tradition is explored together with the changing significance of the monasteries in Western European development, and the adsorption of the principles of monastic hospitality into the secular world. Through the translation, modernisation and secularisation of monastic hospitality this paper demonstrates its relevance for the hospitality and tourism industries of today. A set of principals of hospitality provision and management have been derived which are instantly recognisable to modern hospitality managers, despite their mediaeval origins
Hospitality in necessitudine : hospices, hostels and hospitals
No full textIn the continuing series reflecting on hospitality Mario Conti, Kevin O'Gorman and David McAlpine explore an aspect of hospitality often overlooked - the constantly evolving religious practice of providing hospitality to those in most need. They present an overview of the evolution of hospitality for the needy and consider how throughout history, even when religion is under attack, there has always been recognition of the importance of charitable hospitality: hospitality in necessitudine
From Service to Experience: Understanding and Defining the Hospitality Business
No full textFailure adequately to define or understand hospitality as a commercial phenomenon has created a fragmented academic environment and a schizophrenia in the industry that has the potential to limit its development as a global industry. This article suggests that, by redefining hospitality as behaviour and experience, a new perspective emerges that has exciting implications for the management of hospitality businesses. A framework to describe hospitality in the commercial domain is proposed. This framework suggests a focus on the host–guest relationship, generosity, theatre and performance, ‘lots of little surprises’, and the security of strangers – a focus that provides guests with experiences that are personal, memorable and add value to their lives
Jacques Derrida's philosophy of hospitality
No full textIn the latest of our occasional series on theorists of hospitality, Kevin O'Gorman explores how the controversial philosopher Jacques Derrida (1930-2004) contributes to our understanding of hospitality. Derrida's meditation on the contradictions within the language of hospitality are identified, along with his attempts to illuminate a variety of contemporary hospitality scenarios
The Essence of Hospitality from the Texts of Classical Antiquity: The development of a hermeneutical helix to identify the origins and philosophy of the phenomenon of hospitality
Full text linkThe research project is an investigation into the origins and philosophy of the phenomenon of hospitality in order to identify the extent to which these are founded in ancient and classical history. The research focuses on Classical Antiquity and specifically investigates the origins of the history and philosophy of the phenomenon of hospitality within Greco-Roman texts and contemporaneous religious writings. In so doing it demonstrates how authoritative and disciplined research can make a significant contribution to the emergent research area of hospitality studies. The resulting thesis details a variety of outcomes and conclusions related to the phenomenon of hospitality, and also provides a basis for further enquiry. The research outcomes support the view that modern hospitality management literature has largely ignored this area of investigation. The principal methodological conclusion is that robust textual analysis can be undertaken within hermeneutical phenomenology and enhanced using a derived hermeneutical helix. The principal investigative outcome is that the hospitality phenomenon in its broadest sense has been recorded since the beginning of human history and it embraces a wide range of activities beyond the commercial provision of food, drink and accommodation. In particular, the essence of the hospitality phenomenon, within Classical Antiquity, is characterised by a reciprocally beneficial two-way process that takes place within three distinct and separate contexts: domestic, civil and commercial, which can also be summarised and represented by dynamic visual models
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