42 research outputs found

    Customer relationship management systems for the SME’s – is this a perfect marriage made in the cloud?

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    The purpose of this research is to identify the key evaluation criteria to be considered by the Small and Medium Enterprises before the selection of CRM deployment model and secondly, to build a practical guide for clear understanding which CRM deployment model will suits better for Small businesses in future considering those critical criteria. A review of the literature concerning CRM in-house / cloud CRM study found the area to be a topic of major concern for decision makers in small organizations because of the budget and risk constraints and Cloud CRM is comparatively a new innovation under study. Moreover there is no existing research which identify the key criteria for CRM model selection and describe which CRM model is better on those criteria. The research also focuses on identifying if subscription pricing model is better than ownership model for the small and medium organizations. The research also discusses the different concepts such as Customer Relationship Management, CRM in the cloud and cloud computing, especially in relation to SMEs, in order to have a great insight that gives the opportunity to successfully research this topic. The deductive research uses quantitative approaches for data collection and analysis. The evaluation criteria for CRM systems at general level were proposed via a researcher through intensive literature review. In primary research, the general criteria were refined via collecting data from CRM in house / Cloud CRM experts and users in SMEs by structured questionnaires by that researcher analyze the key criteria for selecting CRM deployment model. This research provides valuable insight for managers in SMEs when selecting CRM delivery model for their companies. Furthermore, the academicians who are interested in cloud computing or CRM could adapt it further to different cases. Author keywords: Customer relationship management, cloud computing, SME’s, cloud CRM, in–house CR

    A bar and ball attachment prosthesis over osseointegrated implants post mandibular resection

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    Rehabilitation of mandibular resection poses functional, esthetic, and psychological challenges. The deviation and rotation of the mandible toward the resected side leaves the patient with almost no option of chewing. This is aggravated if the patient is edentulous. The case report discussed in this article was an edentulous patient taken up with the primary goal to limit deviation toward resected side and provide a stable and retentive prosthesis to the patient. Two implants were placed anteriorly, splinted with bar and clip supported superstructure. The splinted implants with bar and clip superstructure provided the mandibular prosthesis with retention and some support. A posterior implant was also placed in the region of mandibular first molar on the left side for added support. This provided with a tripod configuration and limited the prosthetic movement of the mandibular prosthesis. This case report highlights an alternate way toward the rehabilitation of edentulous mandible post mandibular resection when surgical reconstruction may not be feasible

    An improved face recognition scheme using transform domain features

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    This paper proposes an improved face recognition scheme using spectral domain features and a multi-layer classification mechanism. The efficiency of the new scheme, in correctly classifying images has been tested through an OpenCV implementation using a benchmark face database. The improved classification accuracy of the proposed method is evident from the experimental results. © 2014 IEEE

    BUDGETTICKS A MUST FOR THE GOVERNMENT

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    SYNOPSIS The D.Litt Thesis herewith submitted, namely 'Budgetticks - A must for the Government'. This nature of research comes under the purview of the subject Public Administrations, which happens to be mine own discovery. Presently, there are huge problems in chalking out the yearly budget of the different countries in the present day world. Moreover, the countries which are in the arena of third world and underneath nations, this problem of framing of yearly budget has become a misnomer. The different Governments pertaining to such third world and underneath arena find the same, quite difficult in order to present their budget in thier respective Parliaments, or, before the Assemblies. In fact, there are no relevancies observed to-day, in between the different budgetary provisions (i.e. monetary provisions) and the resultant effects. Here, the Governments are meeting with their drastic failures in providing the people, which are very akin to maintain their lives and livelihoods towards, achieving a conducive sustenance. Here, Budget and its effects make no systematic impact in providing the people, their day to day necessities. Presently, most of the 3rd world and underneath nations are adopting the type of budget which are basically borrowed from the Britishers. During the colonial rule of the Britishers, they have imposed their ideas, their authority, responsibility, accountability, in the shape of forming the Governments, up to their own tastes. Unfortunately such Governments are not finding an outlet to be away from such unsuitable procedural ways as set up towards framing of the budget as made by the Britishers. Of course, partly the British system may have, some help to the capitalistic nations like U.S.A., U.K. and other European countries, but for the people of 3rd world and the underneath nations, this system only provides a distorted, hazy as well as quite an unsuitable order, in consideration to their geographical, social, political and anthropological behavioural orders.
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