1,720,972 research outputs found

    Indagine statistica sulla qualità di un negozio di haute-couture della provincia di Lecce

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    Negli ultimi decenni, la qualità del servizio è divenuta un'area di rilevante interesse di analisti, managers e ricercatori, per il notevole impatto esercitato dalla stessa sulla soddisfazione del cliente/utente (customer satisfaction) e conseguentemente sulla fidelizzazione e redditività di un'impresa. Al fine di garantire il raggiungimento ed il mantenimento di una leadership competitiva, un'impresa deve infatti offrire sul mercato uno standard qualitativo elevato, in grado di soddisfare le esigenze e le aspettative del cliente/utente del servizio. Nel presente lavoro è stata realizzata un'indagine campionaria al fine di valutare il livello di soddisfazione della clientela di un noto negozio di haute couture della Provincia di Lecce. L'approccio metodologico utilizzato si è basato sul modello SERVQUAL

    A Geographic Information System for Outdoor Markets

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    Trade management in public areas requires the availability of homogeneous and reliable data, as well as the use of advanced tools in order to store and process the large amount of information. In this context, the implementation of a Geographic Information System (GIS) and a Web-GIS for outdoor markets improves the levels of efficiency, effectiveness and quality of public services. In particular, the use of a GIS is advantageous to manage the available information, plan enhancement activities aimed at modifying the market areas and their services, support environmental, socio- economic and trade analyses

    An Integrated GIS for Wastewater Management

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    Recently, several studies have discussed and analyzed the quality of groundwater in the Apulia Region (Italy). Housing and industries, which are only partially connected to the sewer system and the wastewater treatment plant, particularly represent a primary source of groundwater pollution with serious consequences for the ecosystem. The aim of this paper is to propose an integrated Geographic Information System (GIS) for the water and sewer networks of a pilot municipality in the province of Lecce (Italy) as a useful tool to support territorial management and planning policies. Furthermore, some statistical indicators are discussed and implemented into the integrated GIS, in order to monitor the water and sewer networks in the pilot area. Finally, the results concerning the water quality analysis for some public wells sampled over the municipality under study are added in the GIS project

    Spatial multivariate analysis for a global measure of aquifer salt contamination

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    Several environmental studies carried out in the last decades, aim at developing methodologies for the management and safeguard of groundwater resources, especially in those areas where surface water resources are totaly absent. In Lecce district (Italy), the quality and quantity of the water in the deep aquifer is endangered by both the phenomenon of urbanization and long periods of drought. Moreover, in this area the problems of groundwater exploitation and pollution are significantly increased because of salt contamination caused by seawater intrusion. In this paper, the concentrations of three water chemical constituents, which are indicative of salt contamination level, have been studied. Geostatistical and classical multivariate techniques have been used, in order to define a global measure of salt pollution and estimate values of this measure at non-sampled locations over the domain of interest

    Moran’s Index

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    Moran’s index is a measure of spatial autocorrelation
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