1,721,283 research outputs found
Towards a theory of a practice-based approach to service innovation within spheres of interaction
No full textPractice-based research provides a special view on service innovation as emerging from everyday actions related to social worlds (Ellström, 2010; Feldman and Orlikowski, 2011; Fuglsang and Sørensen, 2011; Skålén et al., 2015) rather than being only a result of systematic R&D activities. This view may be particularly relevant to services that are seldom R&D based and often develop from employees' and customers' experiences and practices. Thus, from a practice-based perspective, innovation is difficult to control and linearize. Yet, recognizing the practice-based character of innovation may enable service managers to engage with and further develop innovative activities present in an organization
Integrative perspectives to service, innovation and experience research
No full textThe chapter argues that the fields of service, innovation and experience research are still separated, however several studies are emerging at the boundaries between them or establishing linkages among them. This chapter shows that experience and experience industries can be seen as a continuum in relation to service and service industries. At the same time, it is possible to outline two types of integrative perspectives on services and experiences, one that is systemic and one that is practice-based. The first follows from the basic idea that innovation is an interactive process with many actors. The second argues for a unit of analysis called practices, that is, the wider historical conditions of experiences and value creation in order to grasp the complexity of innovation. Furthermore, technological transformation is an important motor of innovation and change in both perspectives
Studying Trust as Process within and between Organizations
No full textThe chapter briefly outlines the goal of the book, which is to bring forward new knowledge about trust and processes in an organizational context. The main features of a process perspective are described by distinguishing this perspective from a variance perspective. Further, the chapter discusses what it means to take an explicit process perspective to the study of trust. It is suggested that Möllering’s (2013) five process views on trust be drawn on: continuing, processing, learning, becoming, and constituting, and that different processes involving trust be distinguished such as mental processes, dyadic processes, group/organizational processes, and societal processes. Lastly, the contributions of the book are briefly presented
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