86,573 research outputs found
About evaluation in service design: As it is and how it could evolve
No full textThis paper reports on the role of evaluation in the service design field, reflecting in particular on contributions presented at the ServDes Conference 2018 in Milan, where the topic is explicitly introduced for the first time as a promising research and practical argument, to push the boundaries of the discipline and reinforce its legitimacy as a driver of innovation. It starts with a brief overview of literature on the topic, which highlights an increasing attention on measuring the value of service design and its impact on organizations, and goes on to examine some preliminary contributions on the evaluation of services as service design outcomes. After this, some reflections are made on how the papers admitted to the conference currently address these issues. Although we are still not fully aware of the evaluation potential and a shared vision still needs to be built, some trends on how the topic is approached by scholars can already be detected, and future challenges are envisioned for bringing the discussion to the next level
Innovazione tecnologica e design dei servizi per la nuova farmacia. Progettare la trasformazione attraverso il design dei servizi
No full textService co-design for the shared mobility sector: A free-floating bike sharing model
No full textIn this paper, we present an action-research process within an Horizon 2020 project conducted through a co-design approach with the SME Zehus. In order to define a new model of free-floating bike sharing service to be implemented in the city of Milan, co-design activities were conducted with different project stakeholders and structured in the form of an explorative workshop, creative sessions, and user tests. This approach allowed envisioning and validating solutions, sharing competencies, and make decisions through collaboration in a iterative process. The adoption of co-design had relevant influence on the design of the final solution, going beyond the users’ perspective, but rather focusing on those of the service provider and the municipality of Milan, which is going to host the service. The active involvement of Zehus in co-design activities also had an educational value, given by the transfer of service design competencies and tools, which can empower the company in approaching future businesses able to answer to the evolution of shared mobility
From ideas to policies, through places: service design-driven prototyping guidelines for urban regeneration
No full textThis paper describes the development of a set of service design-driven guidelines for prototyping in urban regeneration processes. After introducing urban regeneration as a policy area acting on cities’ social and cultural aspects, the authors consider three perspectives from design research to frame the service design intervention in urban regeneration. Further, the characterising aspects of prototyping in the public sphere are considered to advance a refinement of the typical service design approach to prototyping for this domain. The paper then describes the guidelines, developed through the experience of an ongoing research project, providing practical step-bystep suggestions for each prototyping cycle phase, a selection of tools from renowned design toolkits, and practical examples. The insights from this work intend to evolve the service design practice for the public sphere toward a more systemic perspective that considers the specificities and dynamics of public processes and ecosystems
Evaluating Co-production in Mental Health Services as a Support for Co-design Activities
No full textMost healthcare managers and professionals ignore how to include and take advantage of design thinking methods to improve services and processes. Yet, initial evidence is emerging about the potential of service design, not only to solve service challenges but also to support organisational change. In the field of mental healthcare, the inclusion of service design approaches was lately fostered by the increasing attention on co-production and patient engagement, as well as by the growing interest towards recovery principles and approaches. This chapter presents an action research project conducted by the Departments of Design and Management Engineering of Politecnico di Milano in collaboration with the Department of Mental Health of Spedali Civili di Brescia (Italy). It focuses on how the introduction of an evaluative component into the service design process supported the set-up of co-design activities aimed at triggering an organisational change in the mental health department. The project is described in its main phases, illustrating how an initial evaluative research, consisting of a qualitative field research conducted both from the user and the organisation perspectives, informed the assessment of co-production promising practices and values. Then, it is discussed how this evaluation approach, when integrated within service design as a practice, can help sensitising and amplifying co-production values, therefore favouring the diffusion of co-production within organisations
Empowering urban wellbeing and biodiversity through design-driven citymaking
No full textThis paper presents a practice-based account of the roles that design can play in the realization of a biodiversity-driven approach to citymaking, specifically as part of urban regeneration. The authors first retrace the evolving relationship between design and citymaking in light of contemporary urban regeneration challenges, to identify the potential roles design can play in these contexts. Urban biodiversity is then explored as a factor relevant to urban well-being, ecosystem services, and proactive citizenship, clustering the types of actions that can support a biodiversity-sensitive urban regeneration. Following these premises, a portfolio of initiatives centered on urban biodiversity within a large-scale urban regeneration project in Milan (Italy) is presented to exemplify how design-led interventions can favor the urban natural environment. From these insights, the authors reflect on how designers can work with urban biodiversity to drive sustainable practices while re-establishing people’s relationship with nature and empowering communities' participation in urban transformation
Transdisciplinary Teaching Methodology: Combining Service Design and Interior Design Approaches into a Master's Degree in Interior and Spatial Design Studio
No full textThe importance of the relationship between Service Design and Spatial Design has emerged in recent years, thanks to educational research and experimentation. The perception that Service Design can actively contribute to the definition of a space has been widely documented by internationally acknowledged design groups. Unfortunately, to date there are only a few experimental academic courses with a transdisciplinary approach that merge spatial and service design. The aim of this paper is to start laying the ground for identifying a trans-disciplinary teaching methodology that can heal the gap between the definition of services occurring into the space and the design of the space identity, creating continuity between the two approaches.
This is accomplished through the analysis of the experiences acquired during the “Contest Design Studio” of the Master's Degree in Interior and Spatial Design of Politecnico di Milano. The design studio integrates some foundations of Service Design into the Interior Design process. This allows students to identify innovative elements in the use designation and the experience provided by the space, exploiting a user-centered perspective.
The design studio is structured on three phases:
1 Research and definition of the project theme.
In this initial phase Service Design plays a crucial role. The design process begins with an ethnographic field and desk research that allows the exploration of user needs and contemporary socio-economic trends. This is useful to address and support design choices towards innovative spatial solutions, and will allow the design of experiential spaces and spatial experiences.
2 Concept construction.
This phase focuses on the definition of the services and the identity of the space. It is the most delicate part and it is divided into two sections. The first one is characterized by the concept generation of functional areas and related experiences based on the results obtained from research and transformed into creative outputs, such as the space layout. The second one coincides with the concept generation of the spatial identity, where characteristics that make the space unique are defined, adopting a creative and emotional approach.
3 Project development.
The last phase is focused on project detailing: definition of the layout, representation of the project and the spatial identity.
The tentative integration of Service and Spatial Design approaches as proposed by the course revealed some difficulties caused by the discontinuity of processes and methods between the two disciplines. The students consequently encountered difficulties during the transition between research and identity definition of the spatial project. The aim of this paper is therefore to shed light on such difficulties to undertake the development of a method that allows to reconcile the two approaches, highlighting their complementarity and healing the gap between teaching experiences of different nature in a fluid and coherent way
Developing recovery oriented services and co-production in mental healthcare: Building- up on existing promising organisational practices
No full textRecovery, as a patient-centred emergent transformative concept in mental healthcare, requires a change in the culture and practice of organisations at different levels. This paper investigates the potential of nurturing existing recovery oriented initiatives as promising practices for the re-orientation of mental healthcare provision. In the field of social innovation, promising practices are intended as very context-linked sustainable practices which open up possibilities of societal radical transformation based on people’s real needs and existing assets. Similarly, in mental healthcare services, the authors argue that emergent promising recovery oriented and co-produced practices can favour the shift from a traditional top-down culture to a more collaborative one. This paper is based on an experimental action-research project, Recovery CO–LAB, developed in collaboration with the Mental Health Department of Spedali Civili di Brescia, aiming to explore how service design could help the organisation to increase its orientation toward recovery
Application of controlled multidirectional hydrodynamic stimuli on human endothelial cells in a novel bioreactor
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