29 research outputs found
Facility Layout Dalam Upaya Optimalisasi dan Keberlanjutan Laboratorium Untuk Mendukung Teaching Factory: Facility Layout in Efforts to Optimize and Sustainability of Laboratories to Support Teaching Factory
Get PDFGood facility layout planning will increase the effectiveness and efficiency of resource so that it affects the total performance of a system that implements the process in it. The process occurring in a system needs to be supported by human behavior to support the sustainability. The purpose of this study was to provide a facility layout design for the management planning stage of the Maritime Business Development Laboratory and the implementation of 5R concept to optimize the laboratory management of Surabaya State Shipbuilding Polytechnic. The method used in this research was descriptive qualitative by designing facility layout using the ARC method and explaining the implementation of 5R as a culture to support a sustainable working system. The results of the study were outlined in the form of facility layout design according to the Activity Relationship Chart (ARC) and the stages carried out by the laboratory in the application of the 5R as the working culture principle
Pemanfaatan Kekayaan Laut Branta Pesisir, Pamekasan untuk Kesejahteraan Masyarakat Pesisir
Get PDFBeraneka ragam kekayaan laut masyrakat pesisir masih sangat kurang dimaksimalkan potensinya untuk meningkatkan kesejahteraan masyarakat setempat. Begitu pula yang terjadi di desa Branta Pesisir, Pamekasan. Tujuan kegiatan pengabdian masyarakat ini adalah untuk memberikan pengetahuan dan pemahaman tentang manfaat ikan untuk peningkatan kualitas gizi keluarga, memberikan ketrampilan tentang pengolahan ikan untuk memberikan added value, dan ketrampilan pengemasan tanpa bahan pengawet sehingga dapat dikembangkan menjadi usaha yang potensial. Program kegiatan ini dilakukan dengan pendekatan pada kepala desa dan Ibu-Ibu kelompok pengajian desa Branta Pesisir, Pamekasan. Kegiatan pengabdian diawali dengan melakukan survey lapangan, sosialisasi, pemberian pelatihan pembuatan aneka abon ikan dan proses pengemasan hasil olahan. Pelaksanaan kegiatan melibatkan ibu kepala desa, dan ibu ibu kelompok pengajian sejumlah 24 orang. Praktek pembuatan aneka abon ikan dan cara pengemasan yang sesuai untuk hasil olahan tanpa menggunakan bahan pengawet mendapat respon yang baik dari masyarakat setempat. Namun diperlukan pemahaman kedasaran lebih mendalam kepada masyarakat untuk mengembangkan pengetahuan dan praktek yang diperoleh melalui pelatihan menjadi usaha yang berkembang dan dikelola untuk kesejahteraan masyarakat
SWOT ANALISIS FAKTOR DOMINAN KINERJA PROSES DWELLING TIME TERMINAL PETIKEMAS
Get PDFPenelitian ini menggunakan analisis SWOT yang digunakan untuk meningkatkan kinerja operasional terminal peti kemas. Tujuan dari penelitian ini adalah untuk mengetahui faktor-faktor penyebab menurunnya nilai Dwelling Time dan mengetahui strategi yang paling tepat untuk mengatasi Dwelling Time. Metode yang digunakan dalam penelitian ini adalah analisis SWOT yang didukung dengan matriks IFE, matriks EFE, matriks IE dan matriks QSPM. Hasil penelitian ini adalah 10 faktor internal yang terdiri dari 5 kekuatan dan 5 kelemahan, kemudian 10 faktor eksternal yang terdiri dari 5 peluang dan 5 ancaman. Kemudian diketahui posisi perusahaan berada pada sel 1 yaitu tumbuh dan berkembang serta mendapatkan rekomendasi strategi perbaikan Dwelling Time
ANALISA MENGGUNAKAN METODE FAILURE MODE AND EFFECT ANALYSIS (FMEA) DALAM KEGAGALAN PROSES BONGKAR MUAT PADA PERUSAHAAN LOGISTIK
Get PDFThis research was conducted at a logistics service company located in Surabaya and engaged in freight forwarding or commonly referred to as ship cargo expeditions. This logisticsservice company also acts as a Logistics Service Provider (LSP) with several service categories, namely warehousing, stuffing/stripping, ICL, FCL, tally, surveyor, inland transport, general freight forwarding, project & contract logistics, and custom clearance. In all freight forwarding business activities, of course there are several risks of operational failure that causing losses to the company. Therefore, this study uses the Failure Mode and Effect Analysis (FMEA) method to identify and find the risk of failure that occurs that is processed to find the value of the Risk Priority Number (RPN) and the critical risk of operational failure. The results of the study show 8 critical risks and risk management is needed. In handling risk in this company uses 4 strategies, namely immediate action, immediate attention, periodic attention, and annual evaluation
ANALISA KELAYAKAN APLIKASI SMART ATTENDANCE COST AND PAYMENT MENGGUNAKAN METODE USABILITY TESTING
Get PDFIn the company, attendance has an important role in measuring the company\u27s payroll. CV Bee Digital Prestasi Nusantara still manages attendance and payroll data using Ms. Excel where the salary calculation is done with a formula function and the resulting data is still a separate file between attendance and payroll data. This of course raises problems such as the vulnerability of financial employees to errors due to the processing of attendance and payroll data that has not been properly integrated, data that is not stored properly because it has not used a database system in its management, employee payroll reports that must be checked repeatedly according to attendance and results employee performance so that it takes a long time due to considerations of absenteeism, office work, and other interests that must be re-verified by (Human Resource Development) HRD and finance. This website-based application prototype is designed using the SDLC. As for testing, usability testing will be used in order to measure the feasibility of the system optimally. The results of testing using Usability Testing are very feasible with a total value of 86% for Ease of use, 88% for Ease of Learning, 89% for Satisfaction, and 88% for Usefulnes
STRATEGI PERBAIKAN LAYANAN TERMINAL PENUMPANG MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS
Get PDFThis study aims to evaluate the quality of passenger terminal services at PT Pelindo Multi Terminal Gresik branch using the Importance Performance Analysis (IPA) method. The study is motivated by the increasing number of passengers on the Gresik–Bawean route, making it necessary for the company to ensure that the services provided meet user expectations. Data were collected through questionnaires administered to 100 respondents selected using purposive sampling. The research instrument referred to five SERVQUAL dimensions with 16 indicators and used a Likert scale of 1–5. Validity and reliability tests showed that all items were valid with Cronbach’s α > 0.7. The analysis results indicated an average suitability level of 93.37%. The three main attributes prioritized for improvement are the cleanliness of prayer rooms/toilets (X1.4), special facilities for lactation and health rooms (X5.2), and the comfort of waiting areas for the elderly and infants (X5.3). These findings provide strategic direction for service improvement through enhancing cleanliness SOPs, adding supporting facilities, and organizing spatial layout. This study also opens opportunities for further research in the form of comparisons between terminals and before–after studies following interventions
OPTIMALISASI PENJADWALAN ULANG PADA PEMBANGUNAN CREW BOAT DENGAN METODE TIME COST TRADE OFF (TCTO)
Get PDFIn project development, time and cost are very important factors, because the project can run according to plan. One of the reasons for conducting research on the crew boat construction project at one of the shipyards located in East Java. With a contract value of Rp57,203,300,000 and an agreed time of 250 days. But in the field there was a delay of 22 days, to overcome the delay an analysis was carried out using the Time Cost Trade Off method, and the application of crashing. By using the alternative of adding 3 hours of work (overtime) and alternative shifts. The results of this study show that applying the alternative of 3 working hours results in an optimum cost of Rp57,384,361,320 with an optimum time of 241 days. Meanwhile, the alternative of adding shifts resulted in an optimum cost of Rp59,051,420,070. with an optimum time of 205 days
KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PERUSAHAAN PENYEDIA JASA BONGKAR MUAT DI CILEGON
Get PDFThis study aims to analyze customer satisfaction regarding service quality at a stevedoring service company in Cilegon. The research was motivated by a persistent gap between customer expectations and actual service received over the past two years, potentially affecting customer loyalty and the company’s competitiveness. The method used is the Customer Satisfaction Index (CSI), obtained through questionnaires distributed to 34 active customers. The analysis showed a CSI score of 88.98%, indicating that customers are highly satisfied with the company’s services. Moreover, the average level of conformity between customer expectations and actual performance reached 93.74%, suggesting that the company generally meets its customers’ expectations. However, several service attributes still fall short of expectations and require further improvement. These findings are expected to serve as a reference for management in formulating strategies for continuous service quality improvement
PENGARUH WORK LIFE BALANCE DAN BURNOUT TERHADAP KEPUASAN KERJA KARYAWAN DENGAN EMPLOYEE ENGAGEMENT SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA GALANGAN KAPAL SURABAYA)
Get PDFOne of the Surabaya shipbuilding companies is a company that produces ships, along with other supportingcomponents. This shipyard has 22 divisions, one of which is the Technology & Quality Assurance (QA)Division. Not all employees in this division are satisfied with their work. This happens because work targetshave not been achieved, the work environment is less supportive, and the large demands of the job. Thebusy level of work makes employees less optimal in dividing their time between work and family, this canaffect the level of work life balance of employees. Large job demands make employees feel that theirfeelings and thoughts are burdened, which can lead to burnout. Several of these factors can be linked toemployee engagement in employees. Employee engagement needs to be carefully considered, so thatemployees have a feeling of participating in their work. This research used a sample of 46 employees, andthe data was processed using the Partial Least Square (PLS) method. In the test results, it was found thatwork life balance had no effect on job satisfaction with a value of 0.167<0.05, burnout had an effect on jobsatisfaction with a value of 0.041<0.05, work life balance had an effect on job satisfaction with employeeengagement as an intervening variable with a value of 0.016<0.05, burnout influences job satisfaction withemployee engagement as an intervening variable with a value of 0.04<0.05
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS PADA PERUSAHAAN PELAYARAN
Get PDFPT Sentosa Laju Maritim adalah perusahaan pelayaran yang beroperasi di Samarinda, yang bertujuan untuk memperluas pangsa pasarnya di Indonesia bagian timur. Namun, masalah kualitas layanan tetap menjadi tantangan untuk mencapai kepuasan pelanggan yang optimal. Penelitian ini bertujuan untuk mengukur kualitas layanan, mengidentifikasi kesenjangan antara harapan dan persepsi pelanggan, dan menentukan atribut prioritas untuk perbaikan. Sebanyak 36 responden, yang merupakan pelanggan aktif PT Sentosa Laju Maritim, disurvei. Penelitian ini menerapkan metode SERVQUAL di lima dimensi—Tangibles, Reliability, Responsiveness, Assurance, dan Empathy—dikombinasikan dengan Importance Performance Analysis (IPA). Temuan menunjukkan bahwa beberapa atribut menunjukkan kesenjangan negatif, terutama dalam dimensi Responsiveness dan Assurance, dengan kesenjangan terbesar -0,250 di A3 (kemampuan untuk menanamkan kepercayaan) dan -0,194 di S5 (responsivitas terhadap keluhan). Temuan IPA menunjukkan tingkat kesesuaian rata-rata 100,8%, dengan delapan atribut di Kuadran A (sangat penting, kinerja rendah) yang terkait langsung dengan keluhan pelanggan yang teridentifikasi di latar belakang. Rekomendasi perbaikan meliputi pelatihan staf, penyempurnaan SOP operasional, dan penerapan sistem pengaduan digital. Penanganan area prioritas ini diharapkan dapat meningkatkan kepuasan pelanggan, loyalitas, dan daya saing layanan
