1,721,039 research outputs found
Strutture organizzative e processi gestionali nelle piccole e medie imprese. Il caso Friuli Venezia Giulia
No full text
“LE PICCOLE MEDIE IMPRESE E LA FLESSIBILITÀ”, DOSSIER: LA FLESSIBILITÀ TRA OLD E NEW ECONOMY
No full textCorporate Governance and Advanced Forms of Internationalisation in Italian SMEs
No full textThe majority of small firms lack the resources and competences
required to implement advanced international strategies and to engage in global
business activities; small firms face considerable barriers when attempting
to engage in international partnerships, joint ventures and foreign direct
investments, and are more likely to fail than large firms.
In this paper, we investigate the role of corporate governance system in
providing the small firms with resources and competences and in promoting the
changes in the entrepreneurial culture which are necessary to pursue advanced
internationalisation strategies.
Results suggest that the governance system is important for the
cooptation of new members in the strategic decision-making groups of the
firm and indicate that the environmental context can be an important
moderating variable in the relationship between corporate governance
and internationalisation
Care management to improve retail customers' and employees’ satisfaction
No full textIn retailing, ongoing management is needed to avoid compromising customer relationships and organizational performance because of consumers' or employees' dysfunctional behavior. This paper contributes to understanding how care management strategies can improve in-store experiences for customers and employees by adapting the Chronic Care Management (CCM) theory to retailing. Across two studies, one on customers (Study 1) and one on retail employees (Study 2) we show that empowerment reduces dysfunctional behavior, enhancing satisfaction. Furthermore, we demonstrate that customers' and employees' emotional bond with the retailer (i.e., store attachment) moderates the relationship between dysfunctional behavior and satisfaction, buffering dissatisfaction from dysfunctional behavior
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