196,042 research outputs found
Future e-government research: 13 research themes identified in the eGovRTD2020 project
No full textE-government research has become a recognized research domain and many policies and strategies are formulated for e-government implementations. Most of these target the next few years and limited attention has been giving to the long term. The eGovRTD2020, a European Commission co-funded project, investigated the future research on e-government driven by changing circumstances and the evolution of technology. This project consists of an analysis of the state of play, a scenario-building, a gap analysis and a roadmapping activity. In this paper the roadmapping methodology fitting the unique characteristics of the e-government field is presented and the results are briefly discussed. The use of this methodology has resulted in the identification of a large number of e-government research themes. It was found that a roadmapping methodology should match the unique characteristics of e-government. The research shows the need of multidisciplinary research.Infrastructures, Systems and ServicesTechnology, Policy and Managemen
Evaluating e-Government: A Comprehensive Methodological Framework to Assess Policy Impacts
No full textThe modernization of public services is high on the political agenda and the role of Information and Communication Technologies in this process has been increasingly recognized. In current practice, however, conventional services have just been "digitized" without any concern for their actual impact on society. After over twenty years of research and practical implementation it is now widely recognised by both the scientific and the practice communities that despite the potential of e-government, the evidence of its impact on society is still very limited and the promised productivity gains seem not having been achieved yet generating the so called “e-government paradox”.
The chapter builds on recent work of the authors (Savoldelli, Codagnone, Misuraca, 2012) who have analysed which are the main barriers hindering the adoption of e-government services and suggested that, in most mature public administrations, the key barriers generating such paradox can be identified in an unstructured policy evaluation process and in the absence of effective stakeholders' engagement mechanisms. Starting from these findings, the chapter explores the existing relationship between measurement and trust on e-government decision making processes.
The methodological approach underpinning the analysis is based upon a critical review of the most known and adopted e-government measurement frameworks. As a result of the analysis a proposal of a new framework capable of measuring the public value of e-government is presented and its application in a real context of usage provided by the Informatics and Telematics plan of the last three years of the Emilia Romagna region in Italy is discussed.JRC.J.3 - Information Societ
Roadmapping eGovernment : Research Visions and Measures towards Innovative Governments in 2020
No full textRoadmap and scenario of policy challenges and gaps for eGovernment and research themes needed to be funded up to 2020
The Diversity of Platform Work— Variations in Employment and Working Conditions
No full textPlatform work emerged as an employment form and business model in Europe about a decade ago. While it is still small in scale, it is dynamically developing. This also refers to an increasing heterogeneity within platform work, which results in different effects on employment and working conditions of platform workers. This chapter suggests a classification of platform work using a combination of five criteria: scale of tasks, skills level required to fulfill them, format of service provision, selector of task assignment, and form of matching. Applying these criteria identifies 10 distinctive types of platform work which had some critical mass as of 2017. Based on this, the chapter discusses the employment and working conditions of platform workers affiliated to 5 of these 10 types. It stresses that there is no type of platform work which exclusively poses advantages or disadvantages to the workers. Indeed, their opportunities and risks vary quite substantially. That said, platform work which is related to small-scale, low-skilled tasks (algorithmically) assigned to the worker by the platform which—beyond matching—also determines work organization tends to raise more challenges for workers and the labor market
Patient Use of Email for Health Care Communication Purposes Across 14 European Countries: An Analysis of Users According to Demographic and Health-Related Factors
No full textBackground: The use of the Internet for health purposes is growing steadily, yet the use of asynchronous communication tools for health care purposes remains undeveloped. The introduction of email as a method of communication in health care has the potential to impact on both patients and health care professionals. Objective: This study aims to describe the characteristics of people who have sent or received an email to or from their doctor, nurse, or health care organization, by country and in relation to demographics, health care resource use, and health status factors. Methods: We conducted a secondary analysis of data (N=14,000) collected from the online Citizens and Information Communication Technology for Health survey, a project undertaken in 2011 by the Institute for Prospective Technology Studies of the European Commission’s Joint Research Centre. The survey was developed to understand and characterize European citizens’ use of information communication technologies for health. Descriptive and statistical analyses of association were used to interpret the data. Results: Denmark reported the highest level of emails sent/received (507/1000, 50.70%). The lowest level reported was by participants in France (187/1000, 18.70%). Men used email communication for health care more than women, as did respondents in the 16-24 age group and those educated to tertiary level or still within the education system. As self-reported health state worsens, the proportion of people reporting having sent or received an email within the context of health care increases. Email use, poor health, multimorbidity, and number of visits to a physician are positively correlated. Conclusions: The use of email communication within the context of European health care is extremely varied. The relationship between high email use, poor health, doctor visits, and multimorbidity is especially pertinent: provision of asynchronous communication for such groups is favored by policymakers. Low reported email use by country may not necessarily reflect low interest in using email for health care: local health policies and technical infrastructures may be significant factors in the delay in implementation of alternative forms of routine health communication
Developing an eGovernment research roadmap : method and example from eGovRTD2020
No full textDiscussion of foresight methods for roadmapping eGovernment
Using Data Envelopment Analysis to Analyse the Efficiency of Primary Care Units
No full textIn this paper we analyse the efficiency of primary care centres (PCCs) adopting Information and Communication Technology (ICT) devices, using a new database on primary care centres in the Basque Region in Spain. Using a four-stage Data Envelopment Analysis methodology, we are able to explicitly take into account the role of ICT in affecting the efficiency of primary care centres. We understand that this is the first time that ICT enters into the determination of efficiency of the health sector. The role of exogenous factors is explicitly considered in this analysis and shows that including these variables is not neutral to the efficiency evaluation, but leads to an efficiency indicator that only encompasses the effect of managerial skills. The paper provides some useful policy implications regarding the role of ICT in improving the efficiency of primary care units
Measuring the Public Value of e-Government: Trust in Measurement Processes or Processes of Building Trust?
No full textIn the recent past several authors have addressed the issue of the 'e‐Government paradox' which is exemplified by the contrast between the level of investments made on deploying ICT‐enabled services and the little impact produced and/or demonstrated so far. To this regard, in most maturing countries, main barriers hindering the adoption of e‐ Government services are those related to the lack of both a structured policy measurement process and an effective stakeholders' engagement. In particular, critical success factor for e‐Government adoption seems to be a transparent and trustworthy policy decision‐making process and its key prerequisite is the definition and implementation of a well organized and fully participatory measurement framework, enhancing stakeholder trust in policy decision. Starting from these findings, the paper explores the existing relationship between measurement and trust on e‐Government decision‐ making processes, discussing which could be the possible trade‐off between high quality measurement of public e‐services and the high level of trust in policy decisions for their adoption and long term sustainability. The methodological approach underpinning the analysis is based upon a critical review of main e‐Government measurement frameworks, selected according to their effective capability to support policy decision‐making in implementing e‐Government strategies as well as their expected value to reinforce 'trust' with citizens and stakeholders.. As a result of the analysis a new measurement model capable of measuring the public value of e‐Government services is proposed. The model has been tested in a real context of usage for the measurement of the Telematics and Informatics Policies Implementation Plan (PiTER) of the Emilia‐Romagna Region in Italy in the period 2011‐2013. The paper therefore discusses the main findings emerged from the concrete application of the proposed model in light of the feedback received from the public administration and the stakeholders participating to the measurement process. It then outlines its conditions of applicability in other policy contexts as well as new possible research directions
Dr. Duane M. Jackson, Morehouse College, July 2011
No full textThis video is a conversation with Dr. Duane M. Jackson. Dr. Jackson talks about his paper, "Recall and the Serial Position Effect: The Role of Primacy and Recency on Accounting Students' Performance." Jackie Daniel, AUC Woodruff Library, is the interviewer
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