1,721,007 research outputs found

    Case studies in supply chain management

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    In a search for a competitive differential advantage, many managers of world-class organizations have come to realize that differentiating on processes is more sustainable than differentiating on products. Supply chain management is the forward-looking process of coordinating assets to optimize the delivery of goods, services, and information from supplier to customer, balancing supply and demand. Supply chain management looks after current processes (including the ones originated in pure service industries) and determine methods for orchestrating the execution flow, the information flow and the financial flow in supply chains. Supply chain managers look at the whole supply chain from upstream to downstream with both a short- and a long-term mindset. They also troubleshoot breakdowns along the supply chain and respond fluidly to unexpected events

    A new framework for supply chain strategies: conceptual model and empirical test

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    Supply chain management (SCM) is explored from an operational perspective,following a threefold approach. The article introduces a set of management techniques and supporting tools that can be used to analyse and describe SCM strategies. It proposes a new normative tool and uses it to examine a large set of relevant SCM case studies pertaining to seven industries: apparel, automobile, grocery, white goods, pharmaceuticals, computers and book publishing. The article develops a new conceptual framework for SCM strategies and test it based on empirical evidence. The new schemes proposed here provide a normative tool to define and represent supply chain strategies, a contingency model to support managers in designing supply chain strategies, and some hints for further research

    Comparison of order review and release techniques in a dynamic and uncertain job shop environment

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    This paper proposes a new methodological pattern to assess the effectiveness of Order Review and Release (ORR) techniques in a job shop environment. The standpoint for this new method lies in the following remarks: (i) comparisons among ORR models should be performed in dynamic and uncertain environments; (ii) ORR techniques robustness toward the shop uncertainty and perturbations should be considered; and (iii) ORR models should be compared by changing their features one at a time, instead of comparing completely different ORR techniques. Consistently, we present a comparison among three ORR models, previously developed in literature, aimed at investigating: (i) the impact of a dynamic and uncertain environment on the performances achieved; (ii) the robustness of these ORR models when facing some environmental perturbations, like the system workload, the mix imbalance, the machine unavailability and the processing time variability, that usually take place in real life job shops; and (iii) the overall effectiveness of the way workload is accounted for over time, since the models differentiate only by this item, while any other feature of the release mechanism is the same. Simulation results highlight that the performances of the ORR techniques tested depend on how perturbed the environment where they are implemented is. Moreover, the ORR techniques tested greatly differ in their robustness against environment perturbations

    Managing facilities under the result oriented multi-service approach: some insights coming from the field in Italy

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    This paper presents a literature survey coupled with a standards survey as standpoints to develop a new facility management model based on the multi-service result-oriented approach. To prevent the most popular pitfalls in the field, the model focuses on customer satisfaction and, broadly speaking, on performance control, by embedding the customer–supplier relationship within the six-sigma framework and by suggesting the define, measure, analyse, improve and control (DMAIC) methodology. The applicability of the proposed model to the industrial environment is validated through an extensive survey on small- and medium-sized Italian enterprises: results point out that the majority of companies are well aware of the opportunities offered by the facility management discipline, but they are not still able to fully exploit these opportunities. Finally, two case studies coming from the healthcare industry further witness the applicability of the proposed model even in some particular industries, and confirmed the relevant potential improvements of the customer–supplier relationship when dealing with facilities-related services
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