3,904 research outputs found
Het presteren van FM
No full textPrestatieafspraken. Prestatiespecificaties. Prestatiecontracten. Het woord prestatie duikt steeds vaker op in de wereld van FM. Maar wat bedoelen we er nu precies mee? En kunnen we de prestaties van FM wel op een betrouwbare en valide manier meten? Een beschouwing vanuit de wereld van een belangrijke facility: de huisvesting.Real Estate and HousingArchitecture and The Built Environmen
The Added Value of FM: Different Research Perspectives
No full textPurpose: This paper aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of Added Value of Facilities Management (FM).Theory: The starting point is the so-called FM Value Map, which was presented in a paper by Jensen (2009) at the research symposium at EFMC 2009 in Amsterdam.Methodology: Literature reviews of the most influential journals within the academic fields of FM, Corporate Real Estate Management and Business to Business Marketing; reflections on EFMC-presentations; discussions between participants of an EuroFM research collaboration group working on a further exploration and testing of the FM Value Map.Findings: The research shows a number of different definitions and focus points of Added Value of FM, dependent on the academic field and the area of application. The different research perspectives explored a holistic view on the added value of FM by the integration of an external market based view (with a focus on the aimed output) and the internal resource based view (with a focus on the input from FM and RE). Good relationship management and building on trust shows to be equally important as delivering the agreed services. In order to measure the multidimensional components of adding value both qualitative and quantitative approaches are needed.Originality/value: Usually the concept of Added Value is discussed from a mono-disciplinary point of view. Based on this international collaboration a more complete picture will arise. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this concept. This is of great importance to FM-research and evidence-based FM as a sound basis for the long term recognition of FM.Accepted Author ManuscriptReal Estate Managemen
Performance measurement in the context of CREM and FM
No full textPurpose: To discuss trends in organisational performance measurement, to identify and discuss widely used performance criteria and key performance indicators (KPIs) in general and in the fields of Facility Management (FM) and Corporate Real Estate Management (CREM), and to identify how a more holistic measurement framework could be used in measuring the added value of FM and CREM i.e. to find out how well FM and CREM are contributing to the company’s’ performance and strategies.Methodology: A review of general management, FM and CREM literature on performance measurement and KPIs in connection to added value of FM, case studies into performance measurement as part of a PhD research in progress that is being conducted by the first author (with the second author being one of the supervisors) and interviews with CEO’s in different countries as part of a finalized PhD research of the third author.Findings: The research traced a number of performance measurement models and resulted in a list of useful KPIs that have been classified according to the FM Value Map impacts: social, environmental, satisfaction, cost, productivity, adaptation and culture. The present list shows a holistic approach and aligns to different impacts on relevant stakeholders and the surroundings.Practical implications: The performance models and KPIs can be used as input to integrated and well balanced performance management and performance measurement, including benchmarking with competitive organisations, as part of professional Facility Management and Corporate Real Estate Management.Research limitations: We did not conduct a quantitative analysis of how often a particular KPI has been mentioned in literature; besides only a few empirical tests have been conducted on operationalization and application of KPIs in current FM and CREM practice.Originality/value: Combining of the findings from two Phd-studies on performance measurement and performance management has led to a new and well classified list of KPIs.Real Estate Managemen
An FM Chirp Waveform Generator and Detector for Radar: Sawtooth Generator and FM Detector
No full textThe "FM Chirp Waveform Generator and Detector for Radar" is a Bachelor graduation project with an educational purpose. In this thesis, two modules of the whole system are designed and simulated. In particular, the sawtooth generator and the FM detector. The sawtooth generator is used to generate a linearly increasing signal, which can be used to make a chirp signal. The FM detector is used to extract the original information signal from the received FM signal. The used procedure consisted of determining possible implementations, setting up the design equations, choosing component values and simulating the circuits in ADS. The sawtooth generator was implemented using a ramp generator, Schmitt trigger and a voltage clamper while the FM detector was implemented using a balanced slope detector and a differential-to-single-ended converter. The results showed that the sawtooth generator can successfully produce a sawtooth waveform and that the FM detector can successfully retrieve it. It was concluded that both the modules satisfy all the requirements, meaning that they should work as expected in the whole system. Finally, the future steps were listed which, among others, include improving the linearity of the sawtooth generator and the FM detector.An FM Chirp Waveform Generator and Detector for RadarElectrical Engineerin
The Concept of added value of FM
No full textPurpose: This chapter presents research perspectives and theoretical reflections on the concept of added value of FM from a variety of academic fields.Methodology: A literature review of the most influential journals within the academic fields of Facilities Management (FM), Corporate Real Estate Management (CREM) and Business to Business Marketing (B2B Marketing).Findings: The research shows different definitions and focus points, dependent on the academic field and the area of application. The different research perspectives explored a holistic view on the added value of FM by the integration of an external market based view (with a focus on the aimed output) and the internal resource based view (with a focus on the input from FM and real estate). Good relationship management and building on trust shows to be equally important as delivering the agreed services.Practical implications: A clear conceptualization of the concept of added value of FM is of utmost importance for further research into the added value of FM and well-considered, evidence-based Value Adding Management in practice.Research limitations: Due to limited time not all FM-related journals could be included in the literature review. The included journals were analysed over a time period of ten years, with a focus on interesting topics and less on a thematic cross-paper analysis in-depth.Originality/value: Usually the concept of added value is discussed from a mono-disciplinary point of view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue.Real Estate Managemen
The value of FM for a healthy urban environment; application of the FM Value Map to Urban FM
Full text linkBackground and aim - Facility management is the art of facilitating the core process of a company, providing an inspiring and healthy environment for both employees and clients. When the perspective would be broadened from healthy buildings to healthy cities, what value could be added by an “Urban FM” approach, facilitating living in a city, striving to offer a healthy and inspiring urban environment? In 2010 the FM Value Map was introduced, offering a conceptual framework that can be used in general, to provide a better understanding of the value and contributions of FM to a business and its surroundings. The aim of this paper is to discuss if the FM Value Map can also be used as a conceptual framework to understand and explain how Urban FM can contribute to a healthy and inspiring urban environment. Methods - The FM Value Map was applied to the Molukkenpark, an urban park in a Groningen neighbourhood. To fill in the model, desk research was combined with the findings from interviews and attentive observations of phenomena related to facility management and management of the urban environment. Results - Insight into the applicability of the FM Value Map from an Urban FM perspective. Originality - This is the first time that the FM Value Map is tested concerning Urban FM. Practical or social implications - The results are relevant for the development of the (Urban) FM profession and the curricula of education in the fields of FM and the built environment. Type of paper - Research paper (short)
Input for the 2015 FM research and action agenda
No full textOne of the aims of EFMC 2009 is to develop a research agenda and action plan for Facility Management (FM) with a time horizon of at least five to seven years. In order to collect input for this agenda, the Delft Center for People and Buildings organised a number of round-table discussions with representatives of professional FM journals, FM professionals and academics. A wide variety of subjects were covered. Some of these subjects came up in almost all sessions, such as sustainability, the changing role of facility managers and facility management (from operational to strategic, from cost efficiency to added value), corporate social responsibility and FM education. Furthermore all papers that have been submitted to the EFMC 2009 research symposium have been analysed with regard to the research questions and proposed next steps. The papers show that we share one world with different problems that need joint efforts to deliver sustainable (durable) solutions. The present paper discusses a number of shared problems and challenges against the background of the key themes of EFFM 2008 - 2009. The findings from the round table discussions and the cross paper analysis have been translated in building blocks for the 2015 FM Research and Action Agenda. This agenda challenges the FM community to integrate knowledge from different research programs and projects and to get more synergy out of it, with as a final aim to contribute to sustainable solutions of societal problems, to build up a sound “evidence based” FM body of knowledge and to work on new research methods.Accepted Author ManuscriptReal Estate Managemen
AEC/FM performance in adaptive reuse projects: investigation of challenges and development of practical guidelines
No full textPurpose: This paper aims to provide architecture, engineering, construction and facilities management (AEC/FM) practitioners with a guiding tool for overcoming the challenges affecting their performance in adaptive reuse project. Design/methodology/approach: Literature review was conducted to comprehend the challenges affecting the AEC/FM performance during the implementation of adaptive reuse projects. A case study was conducted on an adaptively reused building, located in Saudi Arabia. The case study building was converted from a bookstore into an amusement center. Document review of the as-built drawings, and a structured interview with the project manager were conducted. The study concluded with the development of AEC/FM practical guidelines, pertaining to the different involved domains. Findings: This study indicated that the potential challenges are interrelated among the three domains. These challenges pertained to the spatial, legislative, technical, administrative and operational aspects. The findings emphasized the vital role of the integration among the AEC/FM domains, at the early project planning phases. Based on the findings, three sets of AEC/FM guidelines were developed. Research limitations/implications: Theoretically, to the best of the authors’ knowledge, this is the first study that provides a case-specific investigation of the challenges affecting the AEC/FM performance in adaptive reuse projects. Practical implications: The developed practical guidelines could potentially enhance the AEC/FM performance in future adaptive reuse projects. Originality/value: This study contributes to the practice of adaptive reuse projects through providing practical guidelines for mitigating the challenges that affect the AEC/FM performance in these projects.Green Open Access added to TU Delft Institutional Repository 'You share, we take care!' - Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.Real Estate Managemen
Productivity as a value parameter for FM and CREM
No full textPurpose: This paper aims to investigate how facilities management (FM) and corporate real estate management (CREM) can add value to organisations by contributing to improved productivity of knowledge workers, and to explore interrelationships between productivity, employee satisfaction and other value parameters. Design/methodology/approach: This is a literature research of possible contributions of FM and CREM to improved labour productivity in relation to five activity areas of FM/CREM (portfolio management, project management, space and workplace management, property management and service management) and a first exploration of interrelationships between productivity and other value parameters. Findings: The findings indicate that FM and CREM most directly can contribute to productivity by space and workplace management that supports different types of work and organisational activities. Portfolio and project management can mostly contribute by providing appropriate locations, adjacency relations between different parts of the organisation and supporting process flow and logistics. Property management can contribute to productivity by ensuring business continuity and comfortable indoor climate. Service management can contribute by relieving staff from trivial tasks by efficient services and by providing exiting experiences. Productivity shows to be mainly positively related to satisfaction; insights into interrelationships with other value parameters are still limited. Practical implications: The results can be used to obtain a deeper understanding of how FM and CREM can add value to organisations by contributing to improved labour productivity. Practitioners can find inspiration on how to contribute to labour productivity and additional benefits within specific activity areas of FM and CREM. The exploration of interrelationships between productivity and other values can be used as input to a future research agenda. Originality/value: The paper adds new insights to the growing body of knowledge about how FM/CREM can contribute to increased labour productivity and how other value parameters may be interrelated with productivity.Accepted Author ManuscriptReal Estate Managemen
Typology of value adding FM and CREM interventions
No full textPurpose: The purpose of this paper is to present an empirical-based typology of facilities management (FM) and corporate real estate management (CREM) interventions that can add value to the core business of organisations and possibly the wider society. The typology is explained, elaborated and discussed with the aim to reach a deeper understanding of value adding management in the context of FM and CREM. Design/methodology/approach: The paper is based on FM and CREM literature, a survey with 15 expert interviews from six different European countries and cases with examples of interventions from earlier research. Findings: The typology consists of six types of interventions, some mainly product-related, some mainly process-related and some that can be both. Each type is underpinned by examples from a case company and from interviews. Research limitations/implications: The number of interviews is limited. The typology with related interventions is not necessarily complete. However, the typology is regarded to include the most important interventions in the current state of practice of FM and CREM. Practical implications: The typology provides an overview of the different ways FM and CREM can add value. The cases and examples can be used as inspiration for developing specific interventions in practice. Originality/value: The typology is the first to provide a classification of FM and CREM interventions. By integrating findings from interviews and case studies, this typology contributes to a better understanding and practicing of value adding management.Accepted Author ManuscriptReal Estate Managemen
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