2,344 research outputs found
Why do some organizations exhibit more outwardly oriented, sustainability behaviors than others? A culture theory explanation
No full textIn this theoretical study, I consider the question: Why do some organizations exhibit more outwardly oriented, i.e. beyond self-serving, sustainability behaviors than others? I argue that organisation culture, comprising shared axioms, values, beliefs and practices, is a key differentiator. I build a theoretical model, firstly by explaining how organisation cultures evolve from the stance of Cultural Immersion theory, the Attraction-Selection-Attrition (ASA) model, Normative Isomorphism and Social Network Theory. I then draw from the sustainability literature to define and discuss sustainability axioms, values and actions. I then link organisation culture to sustainability by exploring how therefore organisation culture may generate the sustainability axioms, values and actions. Ultimately, I put forward several propositions regarding how certain cultural values delineated by GLOBE project framework are likely to support certain, outwardly oriented, sustainability behaviors, including those pertinent to the environment, society and economy. I also offer propositions on interactions among organisation culture dimensions that may enhance or inhibit sustainable behaviors. My research may uncover ways organizations can embed deep-rooted sustainability ethos beyond the superficial initiatives motivated by self-serving, business concerns. Keywords: Organisation Culture, Culture Theory, Sustainability values, Outwardly-oriented Organisational Sustainability, GLOBE Cultur
Examining the dependence upon context of the relationship between critical success factors and project performance
No full textImpacts of EBD and SEN : a multivariate and data envelopment analysis study
No full textEThOS - Electronic Theses Online ServiceGBUnited Kingdo
The dependence upon context of project critical success factors: test of the contingency hypothesis and effects of technological uncertainty and collectivism culture
No full textAlthough the relationship between critical success factors (CSFs) and project performance is established, evidence regarding the dependence on the context of CSFs is patchy. To advance this field, we conduct two complementary studies. Study 1 examines contingency theory regarding managerial CSFs using survey responses (N = 211) of project management professionals from the United Kingdom. Using survey data from projects (N = 336) in the United Kingdom, Study 2 examines the contextual dependence of managerial CSFs in a moderated-moderation, theoretical framework whereby project technological uncertainty moderates the relationship between managerial CSFs and project execution and efficiency, and in-group collectivism culture of the executing organisation moderates the effect of technological uncertainty. Results confirm that external and internal contexts influence managerial CSFs. Managerial CSFs have a greater than expected influence on project execution and efficiency. The positive effect of managerial CSFs is weaker when technological uncertainty is high. When technological uncertainty is high, the effect of managerial CSFs strengthens as levels of in-group collectivism culture increase. However, when technological uncertainty is low, the effect of managerial CSFs weakens as levels of in-group collectivism culture increase. We discuss the managerial and theoretical implications
Can Twitter messaging help corporations mitigate the impact of ethical scandals? We topic-model pre-scandal tweets of 92 ‘offenders’ to investigate
No full textPurpose: in this exploratory study, we examine whether Twitter messaging can help mitigate the harm corporations suffer in the aftermath of ethical scandals. Design/methodology/approach – We apply web Application Programming Interfaces (API) on the Guardian and New York Times news archives to find corporations that suffered scandals between 2014 and 2019, revealing 92 publicly listed companies in the United Kingdom. Using Twitter API and the Python library, Getoldtweets, we extract historical, pre-scandal – i.e. pre-2014 – tweets of the 92 firms. We topic-model the tweets data using Latent Dirichlet Allocation (LDA). We then subject the topics to Multidimensional Scaling (MDS) to examine commonalities among them. Findings: LDA reveals 10 topics which group under five themes; these are Product Marketing, Urgent Signalling of ‘Greenness’, Customer Relationship Management, Corporate Strategy, and News Feeds. MDS suggests that the topics further congregate into two meta-themes of Future-oriented versus Immediate, and Individual versus Global. Implications: provided they are sincere and legitimate, corporations’ tweets on global issues with a green agenda should help cushion the impact of ethical scandals. Overall, however, our findings suggest that Twitter messaging could be a double-edged sword, and underscore the importance of strategy.Originality/value: trhe paper offers a first exploration of the relevance of corporate Twitter messaging in mitigating ethical scandals. <br/
Developing a new scale for measuring sustainability-oriented innovation
No full textSustainability-oriented innovation is a developing area in the academic literature, and existing measurement models are either lacking in scope or they have not been validated. Following an extensive review of existing academic literature, this paper addresses this gap by developing a new sustainability-oriented innovation scale. The scale includes elements from the triple bottom line, which incorporates social, environmental, and financial considerations. Environmental considerations are further broken down into carbon footprint, pollution, and materials life cycle. Notably, we also separate capability (could we do it), evaluation (do we measure it), and performance (do we put it into practice in our products and services, and operations). As a holistic model we also include strategy, partnerships, and demand. The validity of the scale was tested first through a pilot study with 23 respondents, and second through a survey study with 202 respondents. Scale evaluation tests confirm the consistency, convergent, and discriminant validity of the new sustainability-oriented innovation scale. Both exploratory and confirmatory analysis results confirm that the theorised scale is a good fit for the data. The contribution of this paper is a comprehensive, validated survey instrument to measure the capability of organisations to deliver sustainable innovation
How can value co-creation be integrated into a customer experience evaluation?
No full textYesWith the arrival of the service economy, businesses across different sectors have to rely increasingly on service design, with its focus on the viewpoints of customers and their experiences. Existing frameworks for evaluating customer experience tend to neglect the connection between customer experience and value co-creation, which is critical for enhancing the performance of service design. The aim of this conceptual paper is, therefore, to develop a customer experience evaluation framework that is coherently integrated with the value co-creation construct. It is achieved by intersecting the most relevant insights from prior approaches to evaluating customer experiences with a theoretical interpretation of service value as value in the experience that is always co-created and uniquely determined by the customer's personal lived and imagined experiences. The proposed framework is original in its theorizing of the evaluation process as a transformation from a customer experience evaluation to a synchronized evaluation of value in the experience and value co-creation throughout and beyond the service process. The framework proposes to utilize it in both major service redesign and on-the-spot service improvements, which are extremely relevant to businesses operating in highly competitive environments. The proposed framework is designed to guide future empirical evaluations, accommodate new theoretical extensions, and inform practical applications to design service offerings as unique and preferred experiences for customers
Consumer action in response to ethical violations by service operations firms: the impact of heterogeneity
No full textPurpose: The objective of this study is to examine whether individual demographic and socio-cultural factors impact upon actions taken by consumers in relation to ethical violations and failure (or perceived ethical violations and failure) by service operations firms. Design/methodology/approach: Data are obtained from a survey of 3155 respondents from 19 countries. Data analysis is undertaken using hierarchical multilevel linear (HLM) modelling and post-hoc log-linear modelling. Findings: The findings suggest that although both individual demographic factors (age and gender) and societal differences do impact upon ethical actions taken by service consumers, inter-societal cluster variations have a more significant impact upon ethical action than individual demographic differences do. Originality/value: For service operations firms, the study findings offer evidence on the need for constant readjustment of service attributes in line with the ethical dispositions of the different demographic and socio-cultural clusters within the consumer base. <br/
Analysis of financial distress across countries: Using macroeconomic, industrial indicators and accounting data
No full textThis paper applies three-way multidimensional scaling and cluster analysis to examine the nature of insolvency in the Gulf Corporation Council, the United Kingdom and the United States of America between from 2004 to 2012. The findings of this paper reveal that analyzing the financial statements data with indicators of industrial and macroeconomic, provide a better understanding of the performance of the solvent and insolvent firms cross-counties. The results proved that the financial health of firms should be examined in situ within the local macro environment. There is also a clear implication for managers of firms as paying most of one's attention to one aspect of financial performance appears to increase the risk of insolvency
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