75 research outputs found
Calidad de servicio y su relación con las ventas del chifa Yut Wa, distrito Santiago de Surco, Lima-2021
No full textEl objetivo de la investigación fue determinar la asociación o correlación que
existe entre la calidad del servicio y las ventas del Chifa Yut Wa del Distrito de
Santiago de Surco, Lima – 2021. Para el desarrollo de la investigación, se empleó
el método descriptivo, con un diseño correlacional. La población estuvo constituida
por el total de clientes, siendo el tamaño de la población 300 clientes al mes. La
muestra estuvo conformada por 72 clientes seleccionados por muestreo
probabilístico aleatorio simple (MAS). Para la recolección de los datos de las
variables, se empleó la técnica de la encuesta. Para la evaluación de la variable
calidad del servicio, se empleó el modelo SERVQUAL, y para la evaluación de las
ventas, se construyó un cuestionario basado en la teoría de las ventas. Los
resultados encontrados con respecto al análisis descriptivo de la calidad del
servicio, tuvieron una calificación buena (68,1%) y regular (31,9%). Para el caso de
las ventas, la calificación obtenida fue buena (63,9%) y regular (36,1%), así mismo
los resultados de la contrastación de hipótesis de asociación de variables realizada
mediante la prueba de correlación de Spearman, arrojó un valor de 0,727, asociado
con un _valor de 0,000 menor al nivel de significación (α = 0,05). Finalmente se
llegó a la conclusión que entre la calidad del servicio y las ventas en el Chifa Yut
Wa existe una correlación lineal positiva y significativa.TesisGestión empresarial y emprendimient
Meaning and practices of spiritual care for older people with dementia: experiences of nurses and care workers
No full textBackground: The aim of the present study was to comprehensively investigate the meaning and practices of spiritual care for older people with dementia based on the perspective and experiences of nurses and care workers. Methods: The study was designed according to qualitative research strategies and used face‐to‐face interview data, with a focus on the experiences of nurses and care workers who care for elderly persons with dementia. Five nurses and 13 care workers from nine care facilities participated. We conducted 10 interviews, each with one to three participants, from April to August 2017. An open‐ended questionnaire concerning the meaning and practices of spiritual care for older people with severe dementia was used to comprehensively capture the participants’ experiences of caring for older people with dementia. Qualitative content analysis was used to systematically identify ideas and patterns emerging from the qualitative data. Results: Three main themes emerged from the qualitative analysis of what constituted spiritual care for older people with dementia: (i) self‐esteem; (ii) communication; and (iii) individual difference. Conclusions: Nurses and care workers perceived self‐esteem as a core domain of spiritual care for older people with severe dementia. Reminiscing about important achievements and enjoying small pleasures in daily life enhance older people's self‐esteem. Communication strategies involving active listening and therapeutic lying can help maintain older people's self‐esteem and cognitive abilities. Older people with dementia respond in different ways to standardized care procedures, so care providers must employ of a variety of skilful approaches.ファイル公開：2021-01-01journal articl
A qualitative study on barriers to achieving high-quality, community-based integrated dementia care
No full textPopular social media as a tool for enhancing community-based end-of-life care education for healthcare professionals: a formative study
No full textThe purpose of this study is twofold: to assess the acceptance and usefulness of Nagoya University Small Private Online Courses, which is an online end-of-life care educational program through popular social media designed to supplement traditional end-of-life care education among healthcare professionals and to get constructive feedback with the aim of enhancing the impact of the program on fundamental knowledge of and attitudes toward end-of-life care provision. All 107 participants nationwide enrolled in this educational program completed the entire study. We found evidence of the beneficial effect of the social media strategies on participants’ knowledge and practice toward end-of-life care. In addition, data analyses provided insights into modifiable factors associated with learners’ active participation.ファイル公開：2019/08/20journal articl
Effects of the health insurance coverage extension on the use of outpatient services among small children in rural China
No full textA new public health insurance scheme has been gradually introduced in rural provinces in China since 2003. This would likely cause an increment in the use of health services. It is known that the association between health insurance coverage and health service utilization varies among different age groups. This study aims to examine the association between extending health insurance coverage and increment in outpatient service utilization of small children in rural China, and to identify other factors associated with the outpatient service utilization. A household survey was conducted in 2 counties in north China in August 2010, targeting 107 selected households with a child aged 12–59 months. The questionnaire included modules on demographic information such as ages of children and parents, enrollment status of health insurance, the number of episodes of illness as perceived by parents, month of incidence of episode and outpatient service utilization at each episode. Based on the utilization at each episode of illness, a random effects logistic regression model was employed to analyze the association. It was found that eligibility for the reimbursement of outpatient medical expenses was not significantly associated with decision to seek care or choice of health facility. This might be in part due to the low level of reimbursement which could discourage the use of insured, and to the close relationship with village clinic workers which would encourage the use of uninsured. Three other factors were significantly associated with increment in the outpatient service utilization; age of children, mother’s education, and number of children in a household
Meaning and practices of spiritual care for older people with dementia: experiences of nurses and care workers
No full textEffects of the health insurance coverage extension on the use of outpatient services among small children in rural China
No full text2015-08A new public health insurance scheme has been gradually introduced in rural provinces in China since 2003. This would likely cause an increment in the use of health services. It is known that the association between health insurance coverage and health service utilization varies among different age groups. This study aims to examine the association between extending health insurance coverage and increment in outpatient service utilization of small children in rural China, and to identify other factors associated with the outpatient service utilization. A household survey was conducted in 2 counties in north China in August 2010, targeting 107 selected households with a child aged 12–59 months. The questionnaire included modules on demographic information such as ages of children and parents, enrollment status of health insurance, the number of episodes of illness as perceived by parents, month of incidence of episode and outpatient service utilization at each episode. Based on the utilization at each episode of illness, a random effects logistic regression model was employed to analyze the association. It was found that eligibility for the reimbursement of outpatient medical expenses was not significantly associated with decision to seek care or choice of health facility. This might be in part due to the low level of reimbursement which could discourage the use of insured, and to the close relationship with village clinic workers which would encourage the use of uninsured. Three other factors were significantly associated with increment in the outpatient service utilization; age of children, mother’s education, and number of children in a household.departmental bulletin pape
Health-related behavior of the people who neglect the specific health guidance for metabolic syndrome control
No full textIn 2008, Japan introduced a metabolic syndrome screening and intervention program specifically targeting individuals aged 40 to 74 years of age. However, the consultation and follow-up rates for the intervention are still low. The present study aims to identify characteristics of health-related behavior of the people who neglect it. We conducted a group interview targeting public health nurses and qualified dieticians of “A” prefectural branch office of the Japan Health Insurance Association who were regularly involved in performing the intervention. Qualitative content analysis was used to analyze the data, and four themes were extracted: Self-taught practices, Defiance, Hesitation, and Resignation. Our results suggest that the public health advisors recognize the importance of modification of clients’ health-related misperception, improve their skills to develop a positive rapport with clients, and be involved in creating a supportive environment conducive to a healthy lifestyle
Health-related behavior of the people who neglect the specific health guidance for metabolic syndrome control
No full text2019-05In 2008, Japan introduced a metabolic syndrome screening and intervention program specifically targeting individuals aged 40 to 74 years of age. However, the consultation and follow-up rates for the intervention are still low. The present study aims to identify characteristics of health-related behavior of the people who neglect it. We conducted a group interview targeting public health nurses and qualified dieticians of “A” prefectural branch office of the Japan Health Insurance Association who were regularly involved in performing the intervention. Qualitative content analysis was used to analyze the data, and four themes were extracted: Self-taught practices, Defiance, Hesitation, and Resignation. Our results suggest that the public health advisors recognize the importance of modification of clients’ health-related misperception, improve their skills to develop a positive rapport with clients, and be involved in creating a supportive environment conducive to a healthy lifestyle.departmental bulletin pape
Satisfaction with maternal and birth services: a survey in public hospitals in Turkey
No full textPurpose The purpose of this study was to determine the satisfaction of women who underwent normal delivery and cesarean section (or C-section) with maternal care in five state-run hospitals in Northwestern Turkey. Design/methodology/approach This was a cross-sectional study. The sample consisted of 580 women who underwent normal delivery (ND) and 392 who had a C-section (CS). Data were collected using two maternal satisfaction questionnaires, which participants completed right before they were discharged. Findings More than half of ND (61.7%) and CS (56.9%) participants were satisfied with maternal care. ND participants who had received antenatal training were more satisfied with maternal care than CS participants who had not received antenatal training. Higher income was a significant predictor for reduced satisfaction with maternal care among CS participants (p = 0.031). Practical implications Hospital administrators and decision-makers should meet women's expectations, provide them with comfort, encourage them for skin-to-skin contact and respect their right to privacy in order to increase their satisfaction with maternal care. Pregnant women should also be encouraged to receive antenatal training offered by hospitals before delivery. Originality/value The evidence-based results of the study will help hospital administrators to improve healthcare quality and focus on increasing women's satisfaction with maternal care
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