105 research outputs found
Developing evaluation models for patient-centeredness
No full textThis paper presents the process and outcomes of a three-month lab activity conducted in preparation for and during the 2024 DRS. Our research focused on developing a framework for an evaluation system designed to integrate patient-centered care (PCC) principles into orthopedic practices. PCC emphasizes the importance of improving health outcomes and fostering inclusivity for individual patients, as healthcare systems often grapple with challenges like fragmented care. Through a collaborative design research lab (DRS) partnership among Polifactory (Politecnico di Milano-Department of Design), the Center for Design at Northeastern University, and healthcare experts at local healthcare institutions (IRCCS Galeazzi and Massachusetts General Hospital), we identified key factors influencing patient-centeredness. Interviews with healthcare professionals and analyses of orthopedic care processes informed the creation of evaluation models aimed at enhancing and evaluating patient-centeredness in order to foster a more inclusive healthcare environment
Re-imagining and Reaffirming Design Pedagogy
No full textThis paper considers how we can adapt higher education (HE) design pedagogies in response to the emergence of generative artificial intelligence (GenAI) tools. We focus on the authors’ own HE institution and describe our work through the first half of 2023 to understand the impact of these tools on how our students approach their work, and to adapt our design pedagogies in response. This paper includes accounts of student attitudes to these tools, and the outcomes of our own experimentation with contemporary GenAI tools (ChatGPT4 and MidJourney v5). We identify 10 challenges for design pedagogy that span assessment, student learning and teaching delivery, foregrounding the unique ways GenAI tools could disrupt the learning that takes place in a student design project. In response we present the adaptations adopted by our institution for the coming year, and speculate about how future pedagogic design projects could be structured to best support student learning augmented by GenAI
Transforming futures together: time travelling with the Tomorrow Party
No full textWe need new methods for generating policy insights that ensure people's lived experiences are not flattened and fixed to a moment in time and that visions of possible futures are not curtailed by a 'crisis of imagination'. In response to this challenge, we have developed a creative, play-based method called the Tomorrow Party, which invites participants to travel forward in time and share co-created stories of the desirable futures they find themselves living in. As a future story-making process, the Tomorrow Party generates novel ways of sharing affective perspectives on possible futures so we can collectively anticipate what is at stake and work out what policy responses would contribute to the futures we want. We present the method as well as key findings and insights from a series of Tomorrow Parties commissioned by thePolicy Lab at the Wellcome Trust
Collaborative translation from and into practice
No full textThis paper explores how collaborative design methods can facilitate the translation of situated knowledge embodied in expert practice. We draw on a long-term collaborative research project with a major national museum in the UK aimed at catalysing sustained transformation in the practice of staff members. We describe two interdependent translational modalities of our collaborative design research intervention. Firstly, a mode of collaborative translation from staff member’s existing practice into shared language, prototypes and tools. Secondly, a mode of collaborative translation into the situated practice of staff, resulting in new shared behaviours and capabilities. We describe the methods used in this work, the outputs produced and the unfolding impact on practice that resulted from these interventions. We discuss the potential of collaborative design methods to facilitate translation research that treats impact on practice as a means and measure of success
Exploring the 'Defining-Finding Dilemma' in Design Research : Insights from a Series of Speculative Co-Design Workshops
No full textThis paper shares the results of a series of speculative co-design workshops that employed sketches and visual metaphors to facilitate collective discussions about a hypothetical Design Research database. The primary objective of these workshops was to explore the challenges related to documenting, sharing, searching, and discovering Design Research examples while simultaneously addressing underlying questions surrounding knowledge-making in the field. Following this approach, we identify six distinctive qualities that characterize Design Research, shedding light on what is referred to as the defining-finding dilemma. The paper finally suggests potential pathways for interaction design to navigate this issue through alternative modes of interaction
Policy design, lived experience, and speculative futures
No full textGood policy design calls for analysis of problems, how they might be addressed, and likely outcomes. Policy scholars and practitioners have devised methods that bring rigor to policy design through problem framing, assessment of potential interventions, and prediction of outcomes of those interventions. This pursuit of analytical and predictive rigor has often given short shrift to the insights of people whose lives are affected by current challenges and who will be impacted by policy change. We consider how lived experience might effectively inform policy design. Our theory of change is that creative engagement with citizens can generate insights of high value to the process of policy design. We introduce the Tomorrow Party – a design method for generating novel stakeholder insights regarding desirable future states. Initial findings from a series of pilots suggest the Tomorrow Party is a broadly applicable creative tool for advancing policy design
Future in Place : Participatory Future Scenario Planning for Place-based Local Policymaking
No full textAn increasing body of evidence suggests that the global emergence of Policy Innovation Labs over the last twenty years has marked a significant milestone in promoting-facilitating design-driven innovation in policymaking. However, the challenges associated with confining design expertise to the periphery of labs, and the focus of Policy Innovation Labs on national government, leaves regional and local policymaking in the trenches of legacy systems, processes, and skills. This limitation is problematic as it hinders the adaptation of local policies to address the unique challenges they face. Learning from, and moving beyond Policy Innovation Labs (considering their low cost-effectiveness), this paper explores how design can be integrated into place-based, local policymaking to support innovation. We address this by analysing a case study where participatory future scenario planning methods are deployed/adopted/adapted in informing local policy on sustainable transport in the context of the Eden Morecambe project in the North-West of England
Liveable Cities : Reimagining Design for Healthy Cities and Communities
No full textThe Theme Track explores the intersection of design and urban health, aiming to create healthier, more liveable cities for all. This track welcomes design researchers, practitioners, passionate about addressing the complex health challenges faced by urban populations. We invite researchers to share their insights, case studies, and best practices, promoting the exchange of knowledge and fostering the creation of healthier urban environments. Key Areas: Healthy Urban Spaces: Creating inclusive and sustainable public spaces that promote physical activity, social interaction, and well-being. Designing resilient, efficient, and responsive healthcare systems and facilities in urban contexts. Also, exploring the role of design in local policy. Health Equity and Participatory Design: Addressing health disparities and promoting equitable access to healthcare services, places, information and resources in urban areas. Engaging communities and stakeholders in the design process to develop user-centered health solutions and interventions. Explore how does design help communities to understand and to shape change in their urban environments. Digital Cities for Health: Exploring the role of technology, data analytics, and IoT in improving health outcomes and urban health management. Looking at the role and impact of the latest advancements in artificial intelligence in building more regenerative cities. More-than-human Cities: exploring the role of animals and nature (green and blue spaces) in enhancing the health and wellbeing for all. Join us in this dynamic Theme Track as we shape the future of urban health through innovative design research. Together, let's create healthier, happier cities for all
Infrastructuring Sustainable Food Futures : A Case Study In Collaborative Innovation For Circular Seafood
No full textTransitioning to a circular economy requires transforming practices across the Ready-to-cook product value chains through shared knowledge. However, generalised solutions rarely succeed, but must be tailored to each context. This study explores using participatory design-informed “infrastructuring” to collaboratively develop novel methods tailored to stakeholders’ existing practices. The Seafood AGE project serves as a case study. We developed two remote, distributed facilitation methods using accessible digital platforms. These engage stakeholders in mapping current practices, analysing responses to speculative fish products, and exploring feasibility of prototypical circular approaches. Key findings demonstrate the potential of co-creative infrastructuring to bridge design research and industry. This enables customised transitions aligned with diverse real-world con-texts. This has implications for design researchers seeking to employ participatory methods that enable stakeholders to co-create context-specific knowledge food systems and futures aligned with circular principles
Designing New Phygital Service Experiences for Hospitality
No full textThis qualitative case study explores the blending of physical and digital as phygital experience at the Rovaniemi Local Heritage Museum in the very specific context of periferal Arctic Lapland. The case study builds on participatory design and provides findings and discussions on how to utilize mobile head-mounted eye tracking sensor technology and empathy map as methods in researching phygital customer experiences during the tourism customer journeys in peripheral, remotely situated micro and small-scale organisations. The findings provide tourism, service and experience design researchers, developers, and service providers with relevant information about the future challenge of phygital touchpoint design. The case study worked as a test bed for experimenting, developing and introducing a hospitality service in fragile local context for the larger tourism audience and simultaneously paying attention and care for local community, Sustainable Development Goals and future developments in hospitality context.This qualitative case study explores the blending of physical and digital as phygital experience at the Rovaniemi Local Heritage Museum in the very specific context of periferal Arctic Lapland. The case study builds on participatory design and provides findings and discussions on how to utilize mobile head-mounted eye tracking sensor technology and empathy map as methods in researching phygital customer experiences during the tourism customer journeys in peripheral, remotely situated micro and small-scale organisations. The findings provide tourism, service and experience design researchers, developers, and service providers with relevant information about the future challenge of phygital touchpoint design. The case study worked as a test bed for experimenting, developing and introducing a hospitality service in fragile local context for the larger tourism audience and simultaneously paying attention and care for local community, Sustainable Development Goals and future developments in hospitality context
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