1,721,043 research outputs found
A CLASSIFICATION OF AFTER-SALES SERVICES WITHIN THE CAPITAL GOODS INDUSTRY AND SOME MANAGERIAL IMPLICATIONS
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Improvement of mixed model assembly line balancing considering mix distribution probability and sequencing logic
No full textThe adoption of mixed-model assembly lines is becoming widespread in order to follow product variations and diversities to cope with the emerging market scenarios. Balancing and sequencing phases are key tasks for the design and use of mixed-model assembly lines and managing them in an integrated way could lead to some benefits. Nonetheless, most of the models consider the two phases sequentially. Assuming that some form of integration lead to improved performance of the line, this paper aims at investigating the effect of anticipating information related to the sequencing phase (mix distribution probability and sequencing logic) during the balancing phase. A heuristic procedure is developed and its performance are compared against two reference models
An analysis of work safety management within a sample of small and medium Italian companies
No full textIl post-vendita è un’opportunità in tempi di crisi? Un’analisi manageriale attraverso casi di studio
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New service development in capital goods manufacturers: empirical evidence from an Italian sample and proposal of a conceptual framework
No full textSince Italian capital goods manufacturers are still strongly product-oriented while current trends are pushing traditionally manufacturers towards the servitization of their business, practitioners in this sector call for support in approaching the service innovation in a more clearly defined way; this could prevent them to miss a new service innovation opportunity or to fail in developing new services.
In this respect, the aim of the research presented in this paper is to evaluate the state-of-the-art of the development of the New Service Development (NSD) process in the capital goods sector, both through a literature review and trough the analysis of qualitative case studies of a sample of 23 Italian companies.
From the analysis it has emerged that there is the lack of defined models for NSD both in literature and in practice. Reasons could be related to the difficulties in modeling such a process within this manufacturing context since usually industrial service providers customize service offering according to individual customer needs so that new services are developed on a single base and not in a systematic way.
For these reasons, starting from the analysis of the state-of-the-art, a conceptual framework and related guidelines have been developed to support practitioners in improve the effectiveness and the efficiency of the innovation process taking into consideration the peculiarities of the reference sector. The research is still at its first steps, so further work is called for to support those companies in approaching the service innovation
The after-sales service in the Italian textile machinery industry: results from an empirical analysis
No full textUn modello per la gestione della capacità produttiva nella programmazione aggregata della produzione
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